--- title: "Account management API error codes" url: "https://docs.adyen.com/account-management-api/account-management-api-error-codes" source_url: "https://docs.adyen.com/account-management-api/account-management-api-error-codes.md" canonical: "https://docs.adyen.com/account-management-api/account-management-api-error-codes" last_modified: "2019-04-24T15:13:00+02:00" language: "en" --- # Account management API error codes [View source](/account-management-api/account-management-api-error-codes.md) The Account Management API may run into a problem during data manipulation operations. Refer to the table below for an overview of warning and error codes, and corresponding messages: | Code | Message | Placeholders | Type | | ------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------- | ----------------- | | 6\_001 | {0} is not possible for contactType {1}, ignoring. | * `0`: `fieldName` * `1`: `contactType` | WarningDeprecated | | 6\_002 | {0} is required for contactType {1}. | - `0`: `fieldName` - `1`: `contactType` | Error | | 6\_003 | Failed to process the field {0} as a phoneNumber for contactType {1}. | * `0`: `fieldName` * `1`: `contactType` | Error | | 8\_001 | Failed to determine the executing user, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). |   | Error | | 8\_002 | Failed to determine the owner company of the user '{0}', contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | - `0`: `userName` | Error | | 8\_003 | The executing user lacks the necessary permissions, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). |   | Error | | 8\_004 | Only fill in merchantCode, as accountKey is deprecated. |   | Warning | | 8\_005 | MerchantCode is a required field (accountKey is deprecated). |   | Error | | 8\_006 | AccountKey is deprecated, use merchantCode instead. |   | Warning | | 8\_007 | Lacks permission to account '{0}' | * `0`: `accountKey` | Error | | 8\_008 | Lacks permission to merchant '{0}' | - `0`: `merchantCode` | Error | | 8\_009 | Incorrect accountKey '{0}', should be in the form of 'Company.companyCode' or 'MerchantAccount.merchantCode' | * `0`: `accountKey` | Error | | 8\_010 | Incorrect merchantCode '{0}' | - `0`: `merchantCode` | Error | | 8\_011 | Could not retrieve account '{0}', contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | * `0`: `accountKey` | Error | | 8\_012 | Could not retrieve merchant '{0}', contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | - `0`: `merchantCode` | Error | | 8\_013 | Failed to retrieve the supported payoutSchedules for merchant '{0}' | * `0`: `merchantCode` | Error | | 8\_014 | Not providing payoutScheduleDays, the payoutSchedule value '{0}' is not supported by the update call | - `0`: `payoutSchedule` | Warning | | 8\_015 | startYear is not specified |   | Error | | 8\_016 | startYear should be the current year or the next |   | Error | | 8\_017 | startMonth is not specified |   | Error | | 8\_018 | startMonth should be at least next month |   | Error | | 8\_019 | costContractName is not specified |   | Error | | 8\_020 | costContractName '{0}' is invalid | * `0`: `costContractName` | Error | | 8\_021 | Failed '{0}': minimumTxs, minimumAmount, remark, billable must not be set for MerchantAccounts | - `0`: `accountKey` | Error | | 8\_022 | Failed '{0}': no allowed costContract defined, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | * `0`: `accountKey` | Error | | 8\_023 | Failed '{0}': costContract '{1}' not allowed, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | - `0`: `accountKey` | Error | | 8\_024 | Failed '{0}': failed to retrieve the costContracts, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | * `0`: `accountKey` | Error | | 8\_025 | Failed '{0}': currently set startDate '{1}' must be after latest startDate '{2}' | - `0`: `accountKey` - `1`: current `startDate` - `2`: latest `startDate` | Error | | 8\_026 | Failed '{0}': contract periods have gap or overlap | * `0`: `accountKey` | Error | | 8\_027 | Failed '{0}': contract startDate must be before endDate | - `0`: `accountKey` | Error | | 8\_028 | Failed '{0}': contract stopDate must be in future | * `0`: `accountKey` | Error | | 8\_029 | Failed '{0}': could not update costContract, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | - `0`: `accountKey` | Error | | 8\_030 | Failed '{0}': could not add costContract, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | * `0`: `accountKey` | Error | | 8\_031 | Failed addMerchantCodes '{0}': problem with merchant | - `0`: `merchantCode` | Error | | 8\_032 | Failed addMerchantCodes '{0}': already added | * `0`: `merchantCode` | Error | | 8\_033 | Failed addMerchantCodes '{0}': unknown error, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | - `0`: `merchantCode` | Error | | 8\_034 | Failed deleteMerchantCodes '{0}': problem with merchant | * `0`: `merchantCode` | Error | | 8\_035 | Failed deleteMerchantCodes '{0}': not even added | - `0`: `merchantCode` | Warning | | 8\_036 | Failed deleteMerchantCodes '{0}': unknown error, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | * `0`: `merchantCode` | Error | | 8\_037 | Failed grantRoles '{0}': incorrect role, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | - `0`: `roleName` | Error | | 8\_038 | Failed grantRoles '{0}': already granted | * `0`: `roleName` | Warning | | 8\_039 | Failed grantRoles '{0}': unknown error, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | - `0`: `roleName` | Error | | 8\_040 | Failed revokeRoles '{0}': incorrect role, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | * `0`: `roleName` | Error | | 8\_041 | Failed revokeRoles '{0}': not even granted | - `0`: `roleName` | Warning | | 8\_042 | Failed revokeRoles '{0}': unknown error, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | * `0`: `roleName` | Error | | 8\_043 | No merchants assigned, disabling user |   | Warning | | 8\_044 | No merchants assigned, cannot activate user |   | Error | | 8\_045 | The user '{0}' is not editable | - `0`: `userName` (ex.: the "admin" user) | Error | | 8\_046 | Failed to send verification e-mail to '{0}' | * `0`: email address | Warning | | 8\_047 | Failed to update contact details: unknown error when updating the contact details, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). |   | Error | | 8\_048 | Failed name and/or email: unknown error when adding the contact details, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). |   | Error | | 8\_049 | Failed timeZoneCode: unknown error when updating, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). |   | Error | | 8\_050 | Failed active: unknown error when adding the contact details, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). |   | Error | | 8\_051 | Role(s) in both grant and revoke: {0} | - `0`: comma-separated list of roles | Error | | 8\_052 | Merchant(s) in both add and delete: {0} | * `0`: comma-separated list of `merchantCodes` | Error | | 8\_053 | Password generation failed |   | Error | | 8\_054 | Unknown error when creating user, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). |   | Error | | 8\_055 | name is not specified |   | Error | | 8\_056 | userName is not specified |   | Error | | 8\_057 | email is not specified |   | Error | | 8\_058 | timeZoneCode is not specified |   | Error | | 8\_059 | name.firstName is not specified |   | Error | | 8\_060 | name.firstName '{0}' is invalid: exceeds the length {1} | - `0`: `firstName` - `1`: max. allowed length (chars) | Error | | 8\_061 | * `0`: `firstName` * `1`: max. allowed length (chars) | Error | | | 8\_062 | name.lastName is not specified |   | Error | | 8\_063 | name.lastName '{0}' is invalid: exceeds the length {1} | - `0`: `firstName` - `1`: max. allowed length (chars) | Error | | 8\_064 |   | Error | | | 8\_065 | userName '{0}' is invalid: allowed characters are {0} | * `0`: `userName` * `1`: max. allowed length in regex format | Error | | 8\_066 | email '{0}' is invalid | - `0`: email address | Error | | 8\_067 | timeZoneCode '{0}' is invalid | * `0`: time zone | Error | | 8\_068 | userName '{0}' is already in use | - `0`: `userName` | Error | | 8\_069 | no change allowed: status is '{0}', pending for '{1}' | * `0`: current status * `1`: pending status | Error | | 8\_070 | no change made: status is already '{0}' | - `0`: current status | Warning | | 8\_071 | no change allowed: status is '{0}' | * `0`: current status | Error | | 8\_072 | no change allowed: status is '{0}', requested by an internal user | - `0`: current status (`Blocked` only) | Error | | 8\_073 | no change allowed: status '{0}' is not allowed to be set via an API call | * `0`: status (`NotPayable` only) | Error | | 8\_074 | no costContracts found |   | Error | | 8\_075 | the latest costContract's startDate '{0}' must be at least '{1}' for removal | - `0`: `startDate` - `1`: date | Error | | 8\_076 | Failed to delete costContract with startDate '{0}', contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | * `0`: `startDate` | Error | | 8\_077 | userName '{0}' does not exist | - `0`: `userName` | Error | | 8\_078 | userName '{0}' is not a WebUser | * `0`: `userName` | Error | | 8\_079 | Failed to determine the type of userName '{0}', contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | - `0`: `userName` | Error | | 8\_080 | currency is missing |   | Error | | 8\_081 | BankAccount with currency '{0}' is marked for deletion, updating currently not possible, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | * `0`: currency | Error | | 8\_082 | BankAccount with currency '{0}' is marked for an update, updating currently not possible, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | - `0`: currency | Error | | 8\_083 | BankAccount with currency '{0}' does not exist, cannot be updated | * `0`: currency | Error | | 8\_084 | no changes for BankAccount with currency '{0}' | - `0`: currency | Warning | | 8\_085 | Failed to update BankAccount with currency '{0}', contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | * `0`: currency | Error | | 8\_086 | countryCode '{0}' is invalid | - `0`: `countryCode` | Error | | 8\_087 | BankAccount with currency '{0}' is invalid: {1} | * `0`: `countryCode` * `1`: error list | Error | | 8\_088 | contactType '{0}' is not yet configured, cannot update | - `0`: `contactType` | Error | | 8\_089 | Failed to update contact with contactType '{0}', contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | * `0`: `contactType` | Error | | 8\_090 | contactType is missing |   | Error | | 8\_091 | Could not determine the contactType, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). |   | Error | | 8\_092 | contactType '{0}' is already configured, cannot add | - `0`: `contactType` | Error | | 8\_093 | Failed to add contact with contactType '{0}', contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | * `0`: `contactType` | Error | | 8\_094 | contact.name did not change |   | Warning | | 8\_095 | contact.personalData did not change |   | Warning | | 8\_096 | contact.address did not change |   | Warning | | 8\_097 | contact.email did not change |   | Warning | | 8\_098 | contact.webAddress did not change |   | Warning | | 8\_099 | contact.phoneNumber did not change |   | Warning | | 8\_100 | {0} should not be empty | - `0`: `fieldName` | Error | | 8\_1002 | {0} exceeds the length {1} | * `0`: `fieldName` * `1`: max. allowed length | Error | | 8\_103 | {0} did not change | - `0`: `fieldName` | Warning | | 8\_104 | {0} is invalid: not a valid HTTP(S) url | * `0`: `fieldName` | Error | | 8\_105 | {0} is invalid: not a valid 3-digits currency code | - `0`: invalid currency code | Error | | 8\_106 | {0} '{1}' not allowed: the merchant does not have an approved bank account set up for this currency | * `0`: `fieldName` * `1`: `fieldValue` | Error | | 8\_107 | Failed to update {0}, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other) | - `0`: `fieldName` | Error | | 8\_108 | payoutScheduleDays '{0}' specified is invalid, can be only one of {1} | * `0`: `payoutScheduleDays` * `1`: list of allowed values | Error | | 8\_109 | Could not retrieve the supported payoutSchedules, contact [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). |   | Error | | 8\_110 | Could not retrieve the payoutSchedule for payoutScheduleDays '{0}', contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). | - `0`: `payoutScheduleDays` | Error | | 8\_111 | Failed to update the payoutSchedule, contact the [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other). |   | Error | | 8\_112 | No roles were granted, user set to inactive |   | Error | | 8\_112 | No access was granted on merchants, user set to inactive |   | Error |