---
title: "Get a web user"
description: "Get user account information."
url: "https://docs.adyen.com/account-management-api/manage-user-accounts/getwebuser"
source_url: "https://docs.adyen.com/account-management-api/manage-user-accounts/getwebuser.md"
canonical: "https://docs.adyen.com/account-management-api/manage-user-accounts/getwebuser"
last_modified: "2026-05-25T12:55:01+02:00"
language: "en"
---
# Get a web user
Get user account information.
[View source](/account-management-api/manage-user-accounts/getwebuser.md)
## Request parameters
To get detailed web user account information, make a POST `/getWebUser` request specifying
| Name | Type | Required | Description |
| ---------- | ------ | ------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `userName` | String |  | A user name string holds the user account display name. It can include:- Digits: *0-9*
- Letters *a-z*, *A-Z*
- Special characters: "*.*" (dot), "*-*" (hyphen), "*\_*" (underscore)* * |
## Response parameters
If there are no errors in the request, the call returns detailed information about the specified user account.
If any issues occur during the process, the call returns an error message.
| Name | | Type | Returned by default | Description |
| ------------------- | -------------- | ------- | ------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| `pspReference` | | String |  | A reference to uniquely identify the request. |
| `active` | | Boolean |  | * `true`: the account is active.
* `false`: the account is inactive. |
| `email` | | String |  | The email address associated with the user account. |
| `merchantCodes` | | List |  | A list holding merchant code strings.A merchant code string holds a value to identify a merchant.Format:* Either: `MerchantAccount.Merchant_Code`
* Or: `Merchant_Code` |
| `accountGroupCodes` | | Array |  | An array of [account group names](/account/account-structure#account-groups). For example: `["groupEU", "groupUS"]`. |
| `roles` | | List |  | A container object for types of role for the account user.* `RoleType` |
| | `RoleType` | enum |  | It defines the type of role assigned to the user account. Some examples of roles are:* `Merchant_standard_role`
* `Merchant_manage_payments`
* `Merchant_Report_role`
* `Merchant_dispute_management`
* `Merchant_technical_integrator`
* `Merchant_View_Risk_Results_role`
* `Merchant_view_risk_settings`
* `Merchant_change_risk_settings`
* `Merchant_allowed_own_password_reset` |
| `timeZoneCode` | | String |  | The time zone associated to the user account profile.If you do not specify any value, the active user's time zone settings are used instead. |
| `userName` | | String |  | A user name string holds the user account display name. It can include:* Digits: *0-9*
* Letters *a-z*, *A-Z*
* Special characters: "*.*" (dot), "*-*" (hyphen), "*\_*" (underscore)* * |
| `name` | | Object |  | A container object for personal data. This object contains:* `firstName`
* `lastName` |
| | \|-`firstName` | String |  | The first name/given name of the user.* Max. length: 80 characters |
| | \|-`lastName` | String |  | The last name/family name of the user.* Max. length: 80 characters |
## Examples
### Request
#### JSON
```json
{
"userName":"merchant1"
}
```
#### Soap
```xml
merchant1
```
### Response
#### JSON
```json
{
"pspReference":"9914526953450369",
"active":"true",
"email":"janedoe@adyen.com",
"merchantCodes":[
"TestMerchant"
],
"name":{
"firstName":"Jane",
"lastName":"Doe"
},
"timeZoneCode":"Europe/Amsterdam",
"userName":"merchant1"
}
```
#### Soap
```xml
9914526953450369
true
janedoe@adyen.com
TestMerchant
Jane
Doe
Europe/Amsterdam
merchant1
```