Starting on 26 March 2024, all Customer Area users must use multifactor authentication to log in, unless they use Single Sign-On (SSO) to log in.
Multifactor authentication (MFA) helps keep your account safe by requiring multiple forms of verification in order to log in. This prevents unauthorized users from accessing your account, even if they have managed to obtain your username and password.
With multifactor authentication enabled, you must complete logging into your Customer Area by entering an authentication code provided on your mobile device. An authenticator app (such as Google Authenticator, Okta Verify, or Microsoft Authenticator) generates the code on your mobile device.
Set up multifactor authentication
- In your Customer Area, go to My profile.
- Under Multifactor authentication, select Add authentication.
- Select your MFA method and set it up.
- Authenticator app: a mobile application that generates time-based one-time passwords (TOTPs) to log into online accounts. It provides an additional layer of security.
- SMS authentication: SMS messages with time-based one-time passwords (TOTPs) to log into online accounts. It provides an additional layer of security.
Authenticator app
You can use an authenticator app like (Google) Authenticator or Authy installed on your mobile device.
Follow instructions on the setup page to enable MFA with the authenticator app on your device.
If you get the success message, your device is registered for MFA. If you do not get the success message, reach out to your company administrator or your Adyen contact.
After successfully registering your device for MFA, each time that you log into your Customer Area account, you must enter the code from the authenticator app.
Change the device for multifactor authentication
- In your Customer Area, go to My profile.
- Select the bin icon to delete the current authentication method.
- Set up the authenticator app on your new device to work with your Customer Area account by repeating step 3 above.
SMS authentication
With SMS authentication, when you log in to your Customer Area, we send you a message with a verification code you must enter to log in.
Follow the instructions on the page to enable SMS authentication.
If you get the success message, your phone number is registered for MFA. Every time you log in to your Customer Area account, you must enter the code from the most recent SMS.