Review the codes Adyen uses to provide information on the result of a payment.
Each payment has a
resultCode that represents its current state, as well as any actions you should take:
|resultCode||Description||Action to take|
|AuthenticationFinished||The payment has been successfully authenticated with 3D Secure 2. Returned for 3D Secure 2 authentication-only transactions.||Collect the 3D Secure 2 authentication data that you will need to authorise the payment.|
|Authorised||The payment was successfully authorised.||
Inform the shopper that the payment was successful.
|ChallengeShopper||The issuer requires further shopper interaction before the payment can be authenticated. Returned for 3D Secure 2 transactions.||Present the challenge flow to the shopper and submit the result to Adyen.|
|IdentifyShopper||The issuer requires the shopper's device fingerprint before the payment can be authenticated. Returned for 3D Secure 2 transactions.||Initiate the 3D Secure 2 device fingerprinting process and submit the result to Adyen.|
|Refused||The payment was refused.||
Inform the shopper that their payment was refused. You'll receive a
Ask the shopper to try the payment again using a different payment method or card.
The shopper needs to be redirected to an external web page or app to complete the payment.
This is part of the standard payment flow for methods such as SEPA Direct Debit, where it can take some time before the final status of the payment is known.
Inform the shopper that you've received their order, and are waiting for the payment to clear.
It can take minutes, hours, or even days for some payments to clear.
|Cancelled||The payment was cancelled (by either the shopper or your own system) before processing was completed.||
Inform the shopper that their payment was cancelled.
Contact the shopper to check whether they want to continue with their order.
It's not possible to obtain the final status of the payment at this time.
This is common for payments with an asynchronous flow, such as Boleto, iDEAL, or Klarna.
Inform the shopper that you've received their order, and are waiting for the payment to be completed.
When the shopper has completed the payment you will receive a successful AUTHORISATION notification.
It can take minutes, hours, or even days for some payments to be completed.
|Error||There was an error when the payment was being processed.||
Inform the shopper that there was an error processing their payment. You'll receive a
For more information on what caused the error, contact our Support Team.