Learn how to capture, cancel, or refund a payment.
Capture, cancel, and refund actions are called modifications, since they modify the state of a payment. The possible payment modifications are:
- Capture – Capture approved authorisation when it's necessary to complete the payment.
- Cancel – Cancel authorisation when the payment has not yet been captured.
- Refund – Return the funds to the shopper when the payment has already been captured.
- Cancel or refund – Return the funds to the shopper when you are not sure whether the payment has been captured.
- Cancel a POS refund – Cancel a point-of-sale (POS) refund request before it has been completed.
- Adjust authorisation – Adjust the authorised amount after the initial authorisation. Available for Visa and Mastercard only.
For information on how to cancel and refund point-of-sale (POS) payments, refer to Refunds and cancellation.