Verification codes

Review the codes used by Adyen to provide additional information on the verification checks.


During performing KYC checks to verify account holders, the following codes may be sent by Adyen MarketPay to your marketplace. These codes are sent in the ACCOUNT_HOLDER_VERIFICATION notification as an itemCode of each KYCCheckDataSummaryItem with a corresponding description.

Code Description Explanation
1001 Bank account details do not match The name of the bank account owner does not appear to be present on the provided bank statement. Please upload a statement that does contain the bank account owner that matches the account holder.
1002 Micro deposit required, please make a micro deposit using the link provided The bank account number does not appear to be present on the provided bank statement. Please upload a statement that does contain the bank account number matching the configured bank account.
1003 Please upload a bank statement The name on the bank statement does not match the configured name of the account holder. Please upload a bank statement that belongs to the account holder or adjust the account holder. Note that changing the account holder will require all documents to be updated to the new account holder.
1004  

DEPRECATED The bank account number on the bank statement does not match the configured bank account. Please upload a bank statement belonging to the configured account and account holder or change the configured bank account.

1005  

DEPRECATED Both the account holder name and bank account number do not match the configured bank account. Please upload a bank statement corresponding to the configured bank details or change the account holder configuration.

1006  

DEPRECATED The bank statement provided is more that 3 months old. Please provide a bank statement that is less than 3 months old.

1052  

DEPRECATED Manual review required.

1055  

DEPRECATED The maximum amount of retries has been surpassed. Please provide the bank statement.

1056 Whitelisted bank account

Whitelisted bank account.

1057

The bank account details are being matched against the provided bank statement, by Adyen The bank account details are being matched against the provided bank statement by Adyen.

1058

 

DEPRECATED There is no bank data provided.

1059

Unable to verify bank account with information provided. Please verify that the information provided is correct. If indeed correct, please provide a bank statement clearly showing bank logo, bank account number and account holder name. Supporting documentation must verify that the bank account details are tied to the individual who was sent through KYC.

Unable to verify bank account with information provided. Please verify that the information provided is correct. 
If the information is correct, provide a bank statement clearly showing the bank logo, bank account number, and account holder name. This statement must verify that the bank account details are tied to the individual who is being verified.
1060   There was a technical issue when processing the KYC check. A retry has been scheduled. The verification check will be updated upon a successful retry.
1101   The ID document does not belong to the configured account holder. Please upload a document that does belong to the account holder or change the details of the account. If the document is the correct one, please double check there are no typing errors in the name or date of birth of the account holder.
1102  

Collect and upload a new version of the identification document, ensuring that all details on the document are visible.

1103  

DEPRECATED The provided document has expired. Please upload a valid ID document.

1104  

DEPRECATED The required details are not fully visible. Please make sure that the entire front of the ID is fully visible. Preferably the image should be flat, without any glare, and not edited in any way.

1202   The account holder is under pending review. This evaluation may take longer than the usual approval times.

1301

Possible fraud hit on account details

The account holder is being manually reviewed. The verification check will be updated to the appropriate status.

1302

Identity could not yet be confirmed: Please verify the account holder's details. If the details are valid, upload a photo ID

We could not find this user's identity. Re-collect their personal details or upload a passport.

1303 Passing identity verification, since the passport verification has got PASSED status Passing identity verification, since the passport verification has PASSED.
1304  

The maximum amount of retries has been surpassed, please provide a passport.

1306 Invalid data provided We had an unexpected error. Please provide a new upload.
1401   Unable to verify identity, please re-collect identity information.
1402   Identity is currently being reviewed. Verification status will be updated accordingly.
1501   Manual review has been performed on KYC verification result. The message description contains the review comment.

1602

 

Approved. Passed KYC checks.

1603

Pending Review

Pending review.

1604 Invalid data Date of birth does not match. Please correct.
1605   Declined. Failed KYC checks.
1606 The maximum amount of retries has been surpassed, please provide a document. The maximum amount of retries has been surpassed, please provide a document.
1607 The maximum amount of retries has been surpassed. Please don't retry. Document verification is pending. The maximum amount of retries has been surpassed. Please don't retry. Document verification is pending.
9001   There are indications that the document has been tampered with or has been falsely created. As a result, the account has been suspended.
9002   Adyen is not willing to process for this account due to the perceived risks involved.

90001 to 90999

 

Reserved for testing purposes (e.g. if the city field is set to INVALIDDATACITY, the result itemCode is 90003).

Verification code 1501

This verification code will be returned when the account holder has been manually reviewed. The description can be one of the following values:

  • Not a valid high quality bank document
  • Not a valid/high quality document
  • Please provide the identity document of the individual
  • Business registration and/or company name and/or the shareholders appear to be incorrect.
  • Owner and/or account number do not match configured details
  • Document has expired
  • Owner and/or account number missing from document
  • Not all details on document fully visible
  • The ID document does not belong to the configured account holder. Please upload a document that does belong to the account holder or change the details of the account. If the document is the correct one, please double check there are no typing errors in the name or date of birth of the account holder.
  • Document type not supported in this area
  • Unacceptable risks associated with the accountholder
  • Business entity name could not be verified.
  • Bank account does not belong to account holder.
  • MRZ code is missing / obstructed.
  • Image quality of statement not sufficient.
  • Business VAT number could not be verified.
  • Bank logo and account owner name not on statement.
  • Could not verify connection between individual listed as shareholder and the legal entity.
  • An individual appears to have on-boarded as a business. Please complete the individual on-boarding flow.
  • First name on the document does not match that of accountholder.
  • Business registration number could not be verified.
  • DOB on the document does not match that of the accountholder.
  • The document is of insuffient image quality, please upload a clearer image.
  • Last name on the document does not match that of accountholder.
  • Bank account country does not match accountholder location.
  • Please provide the identity document of the individual
  • Account number not on statement.
  • Document does not belong to configured account holder.
  • Document is not supported in this area; please upload passport or national ID.
  • Please provide front and back of the ID.
  • Document type not accepted.
  • Account owner name not on statement.
  • Bank logo, account number, and account owner name not on statement.
  • Account number, and account owner name not on statement.
  • Business registration and/or company name and/or the shareholders appear to be incorrect.
  • Document has expired.
  • Bank logo and account number not on statement.
  • Not a valid document.
  • Bank logo not on statement.
  • Account number on statement does not match account holder entered information.

See also