Error response codes

Error code

Description

Value description

Additional information

2_001

Could not find the owner Account of the user {0}

0: user

The ws user might be not set up correctly or there was an internal error. Please contact the Adyen Support Team.

2_002

Owner Account {0} of the user {1} is not a {2}

0: accountKey;
1: user;
2: type or account

The owner account of the executing user is not of the correct type. Please check if you are using the correct user or contact the Adyen Support Team.

2_003

{0} is not allowed to create other {1}, please contact the Support Team

0: companyAccountKey;
1: accountTypes, e.g. merchants, companies

The owner account of the executing user is not configured to create other accounts. Please contact the Adyen Support Team.

2_004

Something went wrong when validating the company data, AccountCreationMerchantData companyCode can't be calculated

N/A

The cause can be an internal error or a validation error. Contact the Support Team for assistance.

2_005

{0} should be null, disregarding value

0: fieldName

The value provided should not be set, it's value will be disregarded and the service call does not terminate.

2_006

{0} should be null or empty, disregarding value

0: fieldName

The value provided should not be set, it's value will be disregarded and the service call does not terminate.

2_007

{0} can't be null

0: fieldName

The field must be present.

2_008

{0} can't be null or empty

0: fieldName

The field must be present and its value can't be empty.

2_009

{0} can't be null, but can be empty

0: fieldName

The field must be present, but can be empty.

2_010

{0}='{1}' given is invalid

0: fieldName;
1: fieldValue

The value of the field provided is not correct. Please check the data provided.

2_011

{0}='{1}' is not a valid phone number

0: fieldName;
1: fieldValue

The specified phone number details are in the wrong format, or the phone number is not a valid one.
The phone number length needs to be at least 6 characters long, including the "+" leading symbol.

2_012

{0}='{1}' is not a valid e-mail address

0: fieldName;
1: fieldValue

The specified e-mail address is in the wrong format, or it is not a valid one.

2_013

{0}='{1}' is not a valid currency

0: fieldName;
1: fieldValue

The specified currency details are in the wrong format, or the currency information is not valid.

2_014

{0}='{1}' is not a valid webaddress

0: fieldName;
1: fieldValue

The specified web address is in the wrong format, or it is not a valid one.

2_015

{0}='{1}' is not a valid costContract

0: fieldName;
1: fieldValue

The specified value for the field is not a valid costContract value. Make sure that the data provided is correct and contact the Support Team to request assistance, as it may be necessary to edit the configuration settings to solve the issue.

2_016

{0} can't be less than {1}

0: fieldName;
1: minValue

The specified value is smaller than the allowed minimum value for this field. Specify a value that is equal to or greater than the allowed minimum value.

2_017

{0} can't be greater than {1}

0: fieldName;
1: maxValue

The specified value is greater than the allowed maximum value for this field. Specify a value that is equal to or smaller than the allowed maximum value.

2_018

{0} must be in {1}

0: fieldName,
1: minValue...maxValue

The specified value is outside the allowed range for this field. Specify a value that is included in the range.

2_019

{0} can't be shorter than {1}

0: fieldName;
1: minLength

2_020

{0} can't be longer than {1}

0: fieldName;
1: maxLength

2_021

{0} should be {1} long

0: fieldName;
1: minLength...maxLength

2_022

{0} changed to '{1}'

0: fieldName;
1: newValue

2_023

{0}='{1}' is not supported by AccountType {2}

0: fieldName;
1: fieldValue;
2: accountType

The value provided to a field is not allowed for the type of the owner account of the executing user. You might want to contact the Support Team to investigate.

2_024

Something went wrong when validating {0}='{1}', please try again later

0: fieldName;
1: fieldValue

Probably an internal error occurred. The problem might be temporary. If the problem persist, please contact the Support Team.

2_025

Failed to generate {0}, please try again later

0: fieldName

Probably an internal error occurred. The problem might be temporary. If the problem persist, please contact the Support Team.

2_026

{0} should be unset when {1} is present

0: fieldName;
1: fieldName or something present

The field provided should not be included.

2_027

Could not retrieve PSP for Account {0}, please contact the Support Team

0: accountKey

Probably an internal error occurred. The problem might be temporary. If the problem persist, please contact the Support Team.

2_028

Could not retrieve AccountBrand for Account {0}, please contact the Support Team

0: accountKey

Probably an internal error occurred. The problem might be temporary. If the problem persist, please contact the Support Team. It's also possible that extra configuration is needed.

2_029

Could not determine the AccountManager and SalesManager of Account {0}, please contact the Support Team

0: accountKey

Probably an internal error occurred. The problem might be temporary. If the problem persist, please contact the Support Team. It's also possible that extra configuration is needed.

2_030

{0} will be only added to Test, please contact the Support Team

0: paymentFieldName

The value of the field will not be distributed to the Live systems, but the service call does not terminate. Please contact the Support Team.

2_031

Owner account {0} does not define any allowed costContracts, please contact the Support Team

0: accountKey

Configuration is needed, please contact the Support Team.

2_032

{0}='{1}' given is not allowed by owner account {2}, please contact the Support Team

0: costcontractFieldName;
1: fieldValue;
2: accountKey

The costContract provided is not allowed. Configuration might be needed, please contact the Support Team.

2_033

Something went wrong when validating the merchant data, merchantCode and companyCode have the same value '{0}', please try again later

0: accountCode

Probably an internal error occurred. The problem might be temporary. If the problem persist, please contact the Support Team. It's also possible that extra configuration is needed.

2_034

Something went wrong when checking if Account '{0}' exist in the MAM

0: accountKey

Probably an internal error occurred. The problem might be temporary. If the problem persist, please contact the Support Team. It's also possible that extra configuration is needed.

2_035

Account '{0}' is not stored in the MAM

0: accountKey

The account is not stored in the MAM, so no modification is possible to the account via this API.

2_036

Account '{0}' has already been distributed from the MAM

0: accountKey

The account has already been distributed, so no modification is allowed anymore to the account via this API.

2_037

Failed to generate a PosWs username for merchant {0} in {1} tries, please try again later

0: merchantCode;
1: number of tries

The problem might be temporary. If the problem persist, please contact the Support Team. It's also possible that extra configuration is needed.

2_038

{0} merchantCode can't be null or empty if no MerchantData is given

0: serviceObject

MerchantData information is missing and merchantCode data is either empty, or its value is null. When the former data type is missing, you need to include merchantData details.

2_039

{0} merchantCode must be null when creating a new Merchant

0: serviceObject

The merchantCode value of a newly created Merchant record must be null.

2_040

For {0}, only at most {1} can be defined

0: fieldValue;
1: allowed max length

2_041

{0} must have at least one entry with type {1}

0: fieldName;
1: type

Not all necessary document types are set, please check data provided.

2_042

{0} does not have a correct length

0: bicFieldValue

The BIC is incorrectly set.

2_043

{0}'s 5-6th characters must form a valid country code

0: bicFieldValue

The BIC is incorrectly set.

2_044

{0} invalid: {1}

0: bicFieldValue;
1: errors

The BIC is incorrectly set.

2_045

No company data provided, skipping company validation

N/A

Company information is missing; therefore, no company validation can be performed. Please provide the relevant information.

2_046

No merchant data provided

N/A

Merchant data is missing. Please provide it.

2_047

No merchant data provided, skipping merchant validation

N/A

Merchant data is missing; therefore, no merchant data validation can be performed. Please provide the relevant information.

2_048

No shareHolder data provided, skipping shareHolder validation

N/A

Shareholder data is missing; therefore, no shareholder data validation can be performed. Please provide the relevant information.

2_050

No bankDetail data provided, skipping bankDetail validation

N/A

Bank detail data is missing; therefore, no shareholder data validation can be performed. Please provide the relevant information.

2_051

Failed to add {0} to merchant {1}

0: dataType;
1: merchantCode

An internal error occurred. Please contact the Support Team.

2_052

Failed to create merchant {0} for company {1}

0: merchantCode;
1: companyCode

An internal error occurred. Please contact the Support Team.

2_053

Failed to create merchant {0}

0: merchantCode

An internal error occurred. Please contact the Support Team.

2_054

Failed to create company {0}

0: companyCode

An internal error occurred. Please contact the Support Team.

2_055

Company data is mandatory

N/A

2_056

Merchant data is mandatory

N/A

2_057

BankDetail data is mandatory

N/A

2_058

Document data is mandatory

N/A

2_059

ShareHolder data is mandatory

N/A

2_060

Only BankDetail data should be present

N/A

2_061

Only Document data should be present

N/A

2_062

Only ShareHolder data should be present

N/A

2_063

For the call {0}, {1} is mandatory

0: call;
1: fieldName

2_064

CompanyData should not be present

N/A

2_065

Can't create {0} because of validation errors account

0: fieldName

2_066

{0} can't be null if Amex is set for allowed paymentMethods

0: fieldName

2_067

Inner validation error(s) occurred: {0}

0: errors

Please check the list of errors and correct.

2_068

Inner error(s) occurred: {0}

0: errors

An internal error occurred. Please contact the Support Team.

2_069

Not allowed to modify merchant: {0}

0: errors

2_070

The costContract of the Company will be used for the Merchant

N/A

2_071

Failed to check if the accountCode exists

N/A

2_072

{0}='{1}' is not a valid http(s) webaddress

0: fieldName;
1: fieldValue

2_073

{0} can not acquire in the country {1}

0: paymentMethod;
1: country

2_074

Please provide either the {0} or the {1}

0: phoneNumber fieldName;
1: fullPhoneNumber fields

The phone number details are missing or incomplete.
The phone number length needs to be at least 6 characters long, including the "+" leading symbol.

2_075

You don't have the necessary permissions to access the account {0}

0: accountCode

2_076

No payment methods specified

N/A

2_077

Field {0} set to {1}

0: fieldName;
1: newValue

2_078

{0} is not a valid {1}

0: fieldValue;
1: region

2_079

Failed to generate a unique accountCode

N/A

2_080

No document data provided, skipping document validation

N/A

Document data is missing; therefore, no document validation can be performed. Please provide the relevant information.

2_081

TradingName is empty after removing invalid characters.

N/A

A trading name cannot be empty.
Allowed characters: letters, numbers, dashes, underscores, and spaces.
Any character other than these is stripped.

2_082

Merchant already exists with externalReference {0}: {1}

0: externalReference 1: merchantCode

The specified merchant's external reference matches an existing external reference value defined for an existing merchant account.The external reference is the account's reference with the partner, i.e. the merchant defines this value as it is convenient to them. The merchant code is Adyen's code identifying the merchant the reference belongs to.

2_084

Merchant e-mail address {0} already exists in PSP.

0: emailAddress

The specified e-mail address already exists on our records. When you create a new merchant profile, you cannot reuse the e-mail address associated to an existing profile.

2_085

The BankDetail data provided for the primary settlement currency {0} are valid, but there are additional fields mandatory: {1}

0: currency;
1: missing fields

The specified bank detail information for the primary settlement currency is correct, but incomplete. You need to fill in also the mandatory fields reported in the error message.

2_086

Field {0} as phone number {1} is below the minimum length {2}

0: phoneNumberFieldName;
1: fullPhoneNumber;
2: allowed min length

The phone number specified in this field is invalid because it is too short.
The phone number field has the following length restriction:

  • Min length: 6 characters(1 leading "+" symbol, 5 digits [0-9])

2_087

The size of a document can't exceed {0}

0: size limit

The document you are trying to submit is too big. To successfully submit a document, the file should be smaller than or equal to the maximum allowed size reported in the error message.

2_088

{0} is not allowed to search, please contact the Support Team

0: companyAccountKey

The currently logged in active user is not configured to search for merchant information using searchMerchant. Contact the Support Team to request assistance.

2_089

Failed to search for {0}={1}, please contact the Support Team

0: searchType, 1: searchField

The searchMerchant call did not execute correctly. Verify that you specified a valid search string for this call. Contact the Support Team to request assistance.

2_090

BankDetail data has already been provided

You can provide the bank account details either during the initial account creation, or later with the addBankDetails call. If the specified details are valid, the bank account is set with the primary settlement currency provided.
You can provide valid bank account details only once. If you try to send bank account information repeatedly, you get error message 2_090.

2_091 merchantCode not provided. 0: merchantCode The merchantCode could not be found.
2_100 merchantCode already exists. 0: merchantCode The merchant code already exists.
2_102 {0}='{1}', VAT number contains special characters. 0: fieldName, fieldValue The VAT number contains special characters.
2_103 {0}='{1}', VAT number must start with a 2-letters long country code. 0: fieldName, fieldValue The VAT number must start with a 2-letters long country code.