Subscription overview

Admin subscription

You can view the subscription overview if you go to Sales → Adyen Subscriptions.

In this overview you see all subscriptions that are created. If you click on the order you get to the detail page of the subscription.

Status: Order can have the following statuses:

  • Active
    Subscription is successful created and active
  • Cancelled
    The user has cancelled the subscription. Go into the history tab to find out who has triggered this. 
  • Paused
    The user has paused the subscription. Go into the history tab to find out who has triggered this. 
  • Subscription Error
    When you are updating a subscription and it could not be updated. Check the logs for the exception
  • Quote Creation Error
    Something went wrong with creating the Quote for this subscription. This can have multiple reasons for example product is not available or deleted.
  • Order Creation Error
    Quote is successful created but could not convert this to an order. This could happen if for example the product is deleted after the quote is generated.
  • Payment Error
    The recurring payment failed.  An Error Message field will be shown with the exact reason why it is failed.

A subscription is connected to a Billing Agreement. The billing Agreement is the reference that can be used to do a new recurring payment.

In the top of the screen you have the following buttons:

  • Delete 
    This will delete the whole subscription. You can not view it back and will be deleted from the database as well. 
  • Pause Subscription
    You pause the subscription. If you have the setting "Pause/Resume Subscription" turned on the shopper has the option to enable it.
  • Cancel Subscription 
    You cancel the subscription. If you have filled in reason codes in the configurations you have to select a reason as well. Only the admin user can put it back to active.
  • Schedule Order
    This button will only be visible if there is not yet a scheduled order created. It will create a schedule order
  •  Edit Subscription
    You have the option to edit the subscription. Add/Remove products and change schedule date.
  • Activate Subscription
    If the subscription is paused or cancelled you will see this button. Then it put it back to active next schedule date will be set to today.

Schedule Order

In the schedule order overview you see the upcoming order. It could be that this tab is not showing. This will be generated 2 weeks before the next order should be executed.  You can manually add this by pressing the "Schedule Order" button on the top of the screen. You have the option to Edit Scheduled Order to make a change to this specific schedule order, it will not effect the subscription.

Past Orders:

Here you see the orders that are created for this subscription.

History:

Every change to the subscription will be saved into the history tab. Here you can see if the admin user, customer or cronjob did the change. The status and code (if applicable) will be saved and visible.

 Shopper subscription

The shopper can view his subscription overview if it goes to Account => My Subscriptions. Click on the order you get to the detail page of the subscription.

If the setting "Cancel Subscription" is enabled, you see on the top right the button Cancel to cancel his subscription if the status of the subscription is active.

If the setting "Pause/Resume Subscription" is enabled, you see on the top right the button Pause if the status of the subscription is active.

If the status of the subscription is paused, the resume button will be visible if the setting "Pause/Resume Subscription" is enabled.

If you have the setting "Show upcoming orders" turned on, you will see the upcoming orders in a list view.