Use the following guidelines to troubleshoot common issues in a POS environment.
- General POS troubleshooting - Find solutions for issues with your terminal.
- Retrieve payment information from terminals - Retrieve payment results If an error occurs with the POS system or software.
- Emergencies or blocked live payments - Get help when payments aren't processing, or terminals aren't booting.
- Submitting logs to Adyen - Submit logs to Adyen for more detailed analysis of issues.
- POS timeouts - See a list of device timeouts.
- Contacting our support team - If you can't find an answer, contact our support team.
For answers to frequently asked questions, see our FAQ page.