Contacting our support team

The best way to report an issue is to contact our POS Support Team.

To provide you with a quick solution, make sure to always include the following details when submitting a ticket to support:

  • Store brand with company name.
  • Store city with store location.
  • Merchant account (when known).
  • Payment terminal serial number (located on the back of the terminal).
  • PSP reference (when known; this reference is visible on the receipt).
  • Date, time and time zone the issue occurred.
  • A detailed description of the problem.