The best way to report an issue is to contact our POS Support Team.
To provide you with a quick solution, make sure to always include the following details when submitting a ticket to support:
- Store brand with company name.
- Store city with store location.
- Merchant account (when known).
- Payment terminal serial number (located on the back of the terminal).
- PSP reference (when known; this reference is visible on the receipt).
- Date, time and time zone the issue occurred.
- A detailed description of the problem.