Troubleshooting failed Alipay and WeChat Pay Transactions

Why did a transaction fail, and what should I do to resolve it?

Wallet transactions can fail for a number of reasons:

  • Issue: The shopper did not scan the QR code within one minute or pressed cancel:
  • Resolution: Try to make the payment again.

  • Issue: Insufficient funds, transaction limits exceeded, or an issue on the shopper's account:
  • Resolution: Try to make the payment again using another payment method