POS user manuals

This section is for merchants who use Adyen's Verifone Payment Terminal solution. It covers various aspects including: getting started with a terminal, maintenance, troubleshooting, and support. 

Audience

 This manual targets merchants who want to integrate and benefit from Adyen's Point Of Sale payment solution. 

Feedback

We strive to provide you with clear, concise, and complete documentation.

We are committed to improving it continuously to make it accessible and easy to understand.

We appreciate your comments, and we'd love to hear your voice: drop us a line and share your thoughts with us!
  Adyen POS Support Team

Adyen App for POS

Accept debit and credit cards, securely with chip & pin, anywhere with the Adyen App.

Android

Download the Adyen app from the app store.

Enter the required details, provided in the Adyen Customer Area (CA):

  • Merchant account
    If your merchant account has sub accounts, they are automatically listed.
  • ws username
  • ws password

Adding a device - Android

  1. Go to Menu -> Payment Device.
  2. Tap Add New Device.
  3. Select connection type, WiFi or Bluetooth.
    • For Wifi, enter the IP address of the device.
    • For Bluetooth, pair your bluetooth device to your Android. If paired successfully, the payment device is visible in the list.
  4. Tap Add Device.
  5. Select the added device to navigate to the payment screen.

Payment options - Android

Tap Options on the payment screen.

Payment settings:

  1. Select the Transaction type i.e. Goods service or Refund.
  2. To enable dynamic currency conversion select DCC.
  3. To enable contactless payment, select Contactless payment.
  4. To enable gratuity per transaction, select Tipping.
  5. To enable recurring transactions, select Recurring.
    1. Enter the shopper reference and shopper email.
  6. To print PSP reference on the payment receipt, select Print PSP reference.

Card not present transactions:

  1. Manual keyed transaction is used when the card number cannot be read by the terminal and has to entered manually.
    To enable manual keyed entry select Enable MKE.
  2. Mail telephone order is used the where card is not physically present to be read by the terminal. This type of transaction is performed by entering the card number and expiry date.

    This feature cannot be used if the card is swiped or inserted in the terminal.

    To enable manual keyed transaction select Enable MOTO.

Accounts:

To select the merchant account to be used for the transactions, tap Merchant accounts.

You can Logout from this section.

Settings - Android

Go to Menu -> Settings.

Printer settings:

  1. Tap Printer Details.
  2. Select the type of Receipt printer.
    • For Wifi printer, enter the IP address.
    • For Bluetooth, pair your bluetooth printer to your Android. If paired successfully, the printer is visible in the list.
  3. Select Printer Driver and Printer Width as per your printer type.
  4. Select the type of receipt you want to print.
  5. Tap Test Setting.

Device Settings

To support WiFi connection, select Support Wifi connection (enabled by default).

Actions

You can also export log files by tapping Export log files.

Others

Selecting a theme:

  1. You can select the desired theme by tapping Theme.
  2. Select a color of your choice and tap Save Color.
  3. Pick a logo from your gallery by tapping Pick logo.
    If you want to reset the theme to default tap Reset.

Staff Management:

  1. To add staff members login, tap Staff Management.
  2. Tap the + icon on the bottom right corner.
  3. Add the required details i.e. Name and Pin.
  4. Select the checkboxes of the functions you want to allow the user to perform.

  5. Tap Save.

A user with Admin rights can only add, remove or, edit user functions.

For more information, tap FAQ.

To know more about the device, tap About.

Charge - Android

After selecting Goods services in the Transaction type from the Payment options option.

  1. Enter the amount to be charged.
  2. Select the currency.
    Currencies supported by your merchant account are listed here.

The app takes the default merchant reference you entered while logging in.

 You can additionally enter the merchant reference in the payment screen for a specific transaction.

You can refund a transaction from Sales history.

Sales History - Android

You can check your all your transactions with status by navigating to Menu -> Sales history.

To view the merchant receipt select a transaction.

You can also send the receipt though email or print the copy by tapping Send/Print Receipt on the top left.

To refund the payment, tap Refund and enter the amount you want to refund.

iOS

  1. Download the Adyen app from the app store.
  2. Enter the required details, provided in the Adyen Customer Area (CA):
    • Merchant account
      If your merchant account has sub accounts, they are automatically listed. You can select sub accounts from Settings -> Accounts.
    • ws username
    • ws Password

Adding a device - iOS

Bluetooth

  1. Tap   
    A popover menu appears. If the bluetooth device is paired to your iOS device, the name will be listed under Payment Device.
  2. Tap the name of the device. 
    The popover displays a list of device specifications.
  3. Tap Board

    In some cases the terminal may restart automatically after boarding.

    The status changes to Ready to use. If you encounter an error, retry the process. If you cannot resolve the error contact possupport@adyen.com.

  4. Tap Done.


WiFi

  1. Tap   
    A popover menu appears. 
  2. Tap + and enter the hostname/IP address of the device.
  3. Tap Add.
    The device will connect and the name will now appear under Payment Device.
  4. Tap the name of the device
    The popover displays a list of device specifications.
  5. Tap Board

    In some cases the terminal may restart automatically after boarding.

    The status changes to Ready to use. If you encounter an error, retry the process. If you cannot resolve the error contact possupport@adyen.com.

  6. Tap Done.

Payment options - iOS

  1. Tap Options on the payment screen.
    The app displays a menu with payment options.
  2. Turn on DisableContactless payment to disable contactless payments if the transaction amount is below the CDCVM limit, or you suspect the shopper is not the legitimate cardholder.
  3. Turn on Bypass PIN to skip the PIN check on a card. Bypass PIN can be used when if you know the shopper is the legitimate cardholder. Bypassing PIN authorisation is a risk and is not recommended.
  4. Turn on Manual Keyed Entry to enable entry of the card number on the terminal. Manual keyed entry is used when the card number cannot be read by the terminal.
  5. Turn on MOTO payment. MOTO (Mail order/ Telephone order) payments are used where the card is not physically present. Enter the card number and expiry date to process the transaction.

    This feature cannot be used if the card is swiped or inserted in the terminal.

  6. Tap Done.

Settings - iOS

  • Tap the icon.

Accounts

Your merchant account details are listed here.

Select sub accounts by selecting the merchant account.

A link Adyen Customer Area (CA) is provided for easy access.

You can Logout from this section.

Payment Device

Tap Devices to add a device. Follow the steps as described in Adding a device .

To download regular updates though WiFi, turn on Download updated on WWAN.

To process offline transactions, turn on Offline tx handling.

This feature works only if the terminal also supports offline transactions.

When Offline tx handling is on, the app stores all the transactions performed in offline mode and sends it for capture after the terminal is online.

Payment transaction options

  1. Select the currency by tapping Currency.
    Currencies supported by your merchant account are listed here.
  2. To enable gratuity per transaction, turn on Gratuity.
  3. To enable dynamic currency conversion, turn on DCC.
  4. Mandatory reference asks you to enter a reference for each transaction before you can charge the  shopper. If this feature is not turned on the app generates a reference automatically. To enable this, turn on Mandatory reference.
  5. To print PSP reference on the payment receipt, turn on Add PSP Reference to Receipts.

Receipt printing

Tap the option below Receipt Printing header, by default it is None.

Receipt printer:

  1. Select the type of Receipt printer.
    • For Wifi, enter the hostname/IP address of the device in the text box below Protocol.
    • For Bluetooth, pair the device to your iOS as you normally would.
  2. Select Protocol as per your printer type.

Automatic receipt printing:

Turn on the types of receipt you want to print.

  • Print cardholder copy
  • Print merchant copy
  • Capture Signature on paper (It is required when the shopper needs to sign the merchant's receipt)

Options:

If you want to print your logo on the receipt, turn on Print logo on receipt.

Select Printer width setting according to your printer type.

Transaction history:

To limit the transaction history storage by date, turn on Limit by date.

To limit the transaction history storage by number of transactions, turn on Limit by number.

Theme:

You can select the desired theme by tapping Theme.

  1. Select a color of your choice.
  2. Pick a logo from your gallery.
    If you want to reset the theme to default tap Reset.

You can also export your theme by tapping Export. Make sure that you have an email account configured.

Shop in WebView:

To enable your web cash register turn on Shop in WebView and enter the shop URL.

Logging

When you face issues with transactions, Adyen will ask you Enable Debug Logging for a certain time to capture additional logs related to the issue while in a transaction. You will have to send these logs for Adyen to verify and resolve your issue.

Do not enable this feature unless asked by Adyen support.

Help

For more information, tap FAQ.

Tap Done to go back to the payment screen.

Payment - iOS

Cash Register

Select Cash Register from the options on the top of the page.

You can add a reference to transaction in Add Description, if no reference is added the app generates it automatically.

Charge:

  1. Select Card from the menu options.
  2. Enter the amount to be charged and tap Charge.

Refund:

  1. Select Refund from the menu options.
  2. Enter the amount to be charged and tap Refund.

Recurring:

  1. Select Recurring from the menu options.
  2. Enter shopper's email and shopper reference.
  3. Enter the amount to be charged and tap Charge.

Transactions

Check your all your transactions with status by selecting Transactions from the options on the top of the page.

To view the merchant's, or cardholder's receipt select a transaction tap Merchant, or Cardholder options respectively. You can also email the shopper's receipt to the shopper from the Cardholder option.

Make sure that you have an email account configured.

Cancel or refund a transaction by tapping Cancel/Refund at the bottom of the screen.

Sales History - iOS

To view and print Sales history on an iPad:

  1. Open the Adyen App
  2. Tap Show transactions
  3. Tap a successful transaction
  4. Tap the action button in the top-right corner
  5. Tap Open Customer copy in... or Open merchant copy in...
  6. Tap the printer icon

To view and print Sales history on an iPhone:

  1. Open the Adyen App
  2. In the menu bar at the top of the screen, tap Transactions.
  3. Tap a successful transaction
  4. Tap the action button in the top-right corner
  5. Tap Open Customer copy in... or Open merchant copy in...
  6. Tap the printer icon

POS Adyen app last update

Version

Date Changes
1.0.0 2016-01-08

Initial version

e315 User Manual

Here we describe how to set up, configure and use the Verifone e315 payment devices with an iPhone5, iPhone SE or iPod Touch (generation 5 and onwards).

Verifone e315

Getting Started - e315

Verifone e315
Supported payment cards

Provided components

  • e315 payment terminal
  • USB to Micro-USB cable
  • Plastic spacer for use with iPod

The Verifone e315 is designed to be integrated with an iPhone 5, iPhone SE or iPod Touch (generation 5 and onwards).

Charging the e315

  1. Plug the VeriFone-certified wall-mount charger into a wall outlet or powered surge protector
  2. Insert the Micro-USB cable into the port located on the side of the e315. 
  3. You can also connect the e315 to a computer to synchronize data and/or charge the device. 

Charge the e315 device for eight hours before initial use. Do not insert an iPod or iPhone during initial charging. The e315 device must be fully charged before USB power can be used to charge the iPod or iPhone. 


Charge an e315 device using the Gang Charger

  1.  Use the dedicated e315 Gang Charger to charge up to six e315 units simultaneously. The Gang Charger consists of five charging slots with an option to charge another device through the USB port.
  2. Plug the wall-mount charger to an external power source and connect it to the Gang Charger.
  3. Plug the other end of the wall charger to the DC IN port on the Gang Charger. 

Installing an iPod or iPhone into the e315

Set up your device correctly before you start using:

  1. Remove the screw at the top of the e315 beside the 2D barcode scanner.
  2. Hook your finger under the notch and lift up to remove the casing. You can also use a flat head screwdriver or a similar tool. You can now proceed to install the iPod or iPhone. 
  3. Hold the device with the PIN pad facing down.
  4. Align the port at the bottom of the iPhone/iPod with the Lightning connector on the e315 and push the iPhone/iPod down firmly.

    If you are using an iPod, insert the flat plastic spacer before the iPod to fill the gap and ensure a tight fit.
  5. Replace the top casing and tighten the screw to secure the device.

Turning on and turning off the e315

Turning on the terminal

  1. Connect the iPod or iPhone and the e315 and ensure both are fully charged.
  2. Press the Home button on the iPhone or iPod to automatically turn on the e315.

Turning off the terminal

  1. Turn off the iOS device.
  2. Hold  cancel on the e315 for several seconds.
  3. It will beep repeatedly until it begins to power down.

Boarding the terminal - e315

Board the terminal only after successfully following the steps in Getting Started.

  1. After the iOS device is properly installed into the e315 terminal, power on both the devices.
    1. A message *Not boarded* displays on the device.
  2. In the iOS App, log in using your web service user credentials.
  3. The e315 appears as PAYWare Mobile Reader and is displayed as Not boarded.
  4. Choose PAYWare Mobile Reader in the device list to board the terminal.
  5. The e315 reboots automatically during this process.
  6. After the reboot is complete, the terminal is boarded and ready to use.

See Basic Functionality - e315 to get information on processing payments.

Basic functionality - e315

When using an iPhone 5, you should have a valid SIM card to conduct transactions. For more information on installing/replacing a SIM card, refer to the appropriate Apple documentation or visit the Apple Web site.

If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it failed to synchronise to Adyen platform due to lack of an outgoing internet connection.

Barcode Reader

The two Action buttons located on both sides of the terminal, activates the barcode reader. Press either of the buttons to scan barcodes.

Transactions

EMV (Chip)

EMV (Chip) Transaction

  1. Initiate a transaction via your app on the iPhone/iPod.
  2. When the terminal is ready, insert the smart card end of the EMV card into the keypad, seating it firmly.
  3. The terminal either asks for a PIN or displays the message "Please turn over", prompting the iOS app to capture a signature.
  4. After the signature is confirmed, the terminal prompts to remove the EMV card.

Magstripe

Magnetic Stripe Transaction

  1. Turn the e315 so that the keypad faces down, and position the magnetic stripe facing you.
  2. Slide the magnetic stripe from top to bottom of the terminal.

Contactless

Contactless Transactions

Gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD with a CTLS symbol.

Maintenance - e315

Inspecting device security - e315

Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data.

Please make sure you and your store staff do the following: 

  • Verify your device looks like the pictures in this manual.

  • The Adyen logo or your company logo should show up after powering on the terminal.

  • Do not use the device if it is damaged or covered with a sticker.

  • Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices.

  • Do not install, replace, or return devices without verification.

  • Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to unplug or open devices).

  • Report suspicious behaviour and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer).

Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly basis.

In case of any doubts, do not use the device and contact Adyen via the regular escalation channels.


Admin Menu - e315

Button Description

Approve

Cancel

Correct


To access the Admin menu:

For devices up to and including version 1.11 - Cancel  → Approve  → Cancel → Approve. 

For devices with version 1.14 and higher - Correct→ 1 → 5 → 9.

Main Menu

Menu Option
Description
Transactions Opens the Transactions page, listing all transactions made.
Show Config

Shows the current configuration, including App version, EOS version, OS version, PAL URL, Firmware URL, CVM limit, CTLS Firmware. Allows you to review hardware settings, such as whether ICC, MSR and CTLS are enabled.

Submit Captures

Submits pending captured transactions to the Adyen platform.

Installer Opens the installer framework menu. The installer framework allows you to download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware.
Update configuration Tries to download the device configuration from the Customer Area.
Wipe configuration

Wipes the current configuration from the PED.

Once completed, the device will need to be re-boarded.

Update firmware Download new firmware from the server.
Reboot Reboots the terminal.

Installer menu

Menu Option
Description
Run_installer

Run the installer immediately, rather than waiting until midnight.

release_update

Download the release.json file containing latest release information. This will retrieve and install the release we have configured for you on the Adyen platform.

delete_packages Delete all packages installed so all packages will be re-installed on the next run.
delete_release

Delete the release release. This will delete the release that has been pushed and install a firmware default.

Delete single package This will delete a single package installed so it will be re-installed on the next run.
show_release View the latest available release. This will show which packages the installer will try to install when it runs.
show_packages View packages installed. This will show the packages installed and the status of each. For example, download errors per package can be viewed here.

Understanding the LED colors - e315

LED Behavior

Status

Green, blinks every 4 seconds

Sleep

Red, 1HZ rate, 50% duty cycle (Battery low condition: battery voltage 3.7V)

Battery Low

Red, 4Hz rate, 50% duty cycle (Battery extremely low condition: battery voltage 3.6V)

Battery Extremely Low

Orange, 1Hz rate, 50% duty cycle

Battery Charging

Orange, continuously on

Charging Timer Fault

Green, continuously on

Normal Operation

Off

LEDs are turned OFF when charging the terminal on a gang charger

Technical Specifications - e315

Power Charging via Micro-USB to computer system or VeriFone-certified power adapter: 5V DC, 2 A Charging via dedicated e315 Gang Charger: 5V DC, 2.5 A
Temperature

Operating Temperature: -5° to 40°C (23° to 104°F)

Relative humidity: 5% to 95%; RH non-condensing

External Dimensions

Length: 142.66mm

Width: 68.0mm

Depth: 23.2mm

Troubleshooting and Support - e315

In case of a malfunction:

Request assistance:

Contact our First level support.

Provide the following information:

  • Merchant account 
  • PSP (if applicable)
  • Terminal serial number

e355 User Manual

Here we describe how to set up, configure and use the Verifone e355 payment device.

Getting started - e355

Verifone e355

Supported payment cards

Supported cards

Provided components

  • e355 payment terminal
  • USB to Micro-USB cable
  • Frame for use with tablet

Integrate the Verifone e355 using the Adyen app, or your own cash register app.

Charging the e355

  1. Plug the Verifone-certified wall-mount charger into a wall outlet or powered surge protector. 
  2. Insert the Micro-USB cable into the port located on the side of the e355.

Turning on and off the e355

Ensure the device is fully charged before turning it on. See Charging the e355 for instructions.

Turning on the e355:

  1. Press and hold  confirm  until the device turns on.
  2. When the device has turned on successfully, it displays the home screen logo. If you have already registered the terminal to your account and provided us with a logo, the terminal will display your merchant logo. Otherwise, you will see the Adyen logo.   


Turning off the e355

To power off the e355, hold  cancel  for several seconds. During this time it will beep repeatedly until it begins to power down.


Connecting the e355 to your wireless network

  1. Press both  confirm  and 9 to enter the settings menu.

  2. Enter the security code to unlock the device.
    If you do not know the code, contact the Adyen POS Support Team to obtain the specific security code for your device.

    Scroll through menus using the * and # buttons for scrolling up and down respectively.

  3. Choose 2. Network.
  4. Choose 2. Wifi.
  5. Choose 2. Wifi profiles.
  6. Choose 1. Scan/add manual to scan for wireless access points.

    The terminal displays the message "Scanning network", while it looks for a network.

  7. Choose the desired network and enter the wireless password. The terminal will connect to the network.

Attaching and using the e355 frame

 Use the e355 frame to connect a tablet to the terminal.

Attach the e355 to the frame

  1. Unlock the frame by turning the locking screws counter-clockwise.

  2. Slide the e355 downward until it locks in place.

  3. Secure the device by turning the locking screws clockwise.

Remove the e355 from the frame

  1. Unlock the frame by turning the locking screws counter-clockwise.

  2. Push the Eject button downwards to release the e355 from the frame.

  3. Turn the locking screws clockwise.

Note: When attaching or removing the terminal, place the e355 on a smooth flat surface, to avoid scratching the tablet screen.

Attach a tablet to the frame

  1. Detach the Removable Module by turning the locking screws counter-clockwise and sliding the Eject button to the right.

  2. Insert the tablet by aligning the Tablet Connector on the e355 frame with the tablet’s connection port.

  3. Place the Removable Module back by guiding the pins to the slots on the e355 frame.

  4. Turn the locking screws clockwise to secure the tablet to the e355 frame.

Remove the tablet from the frame

  1. Detach the Removable Module by turning the locking screws counter-clockwise and sliding the Eject button to the right.

  2. Carefully pull the tablet upwards to disengage it from the frame.

  3. Place the Removable Module back by guiding the pins to the slots on the e355 frame.

  4. Turn the locking screws clockwise.

Note: When attaching or removing the tablet, place the e355 on a smooth flat surface, to avoid scratching the tablet screen.

Connecting the e355 frame to a power source 

Plug the wall-mount charger to an external power source and connect it to the e355 frame to charge the tablet and the e355 device.

  1. Plug the Verifone-certified wall-mount charger into a wall outlet or powered surge protector.
  2. Insert the barrel connector into the port located at bottom of the e355 frame front panel.

Boarding the terminal - e355

Before you begin

  • Ensure the e355 is fully charged.To charge the terminal, leave it plugged in to the powered USB cable until the led indicator remains lit.

Board the terminal only after successfully following the steps in Getting Started. 

Steps

Boarding the terminal with the Adyen Platform using the app

  1. Hold  confirm  9 to enter the settings menu.

  1. Choose 1.Network.
  2. Choose 2. Wifi.
  3. Choose 1TCP/IP settings to view and make a note of the terminal's IP address.
  4. Download and Install the Adyen app from iTunes or the Google Play Store.

Boarding with an Android device

  1. Open the Adyen app.
  2. Enter your account details. These were provided in the registration email of your merchant account. If you do not have these, please email possupport@adyen.com
  3. Tap Add new device.
  4. Tap WiFi.
  5. Enter the IP address of your terminal and tap Add Device.
  6. The Adyen App identifies the terminal, syncs with adyen and verifies the terminal configuration
  7. The terminal will restart.
  8. When it restarts, the terminal is boarded and ready to be used.

Boarding with an iOS device

  1. Open the Adyen App on the mobile device.
  2. Tap the  icon .
  3. Tap the '+' at the top of the Payment device popup menu.
  4. Enter the device hostname or IP.
  5. The device will now be listed in the Payment device menu with the status "Not Boarded".
  6. Tap the name of the device. A message displays saying the device is not configured, with options to Cancel or Board device.
  7. Tap Board Device.
  8. The Adyen App identifies the terminal, syncs with adyen and verifies the terminal configuration
  9. The terminal will restart.
  10. When it restarts, the terminal is boarded and ready to be used.

Boarding the terminal with the Adyen Platform using the app and the e355 frame

  1. Attach a tablet to the Frame.
  2. Install the Adyen App on the tablet.
  3. If the E355 is turned on, turn it off.
    1. Hold  confirm   9 to enter the settings menu.
    2. Choose 4 .  Power off to turn the device off.
  4. Insert the e355 into the frame.
  5. Turn on the e355.
    The e355 displays the message: "Board the terminal".
  6. Open the Adyen App on the mobile device.
  7. Tap the  icon .
    The name of the terminal is listed under Payment Device as "PAYWare Mobile Reader" with the status "Not Boarded".
  8. Tap the name of the terminal.
    The Adyen App displays the message: “Chooseed device is not configured”.
  9. Tap Board Device.
    The e355 resets.

    A message may display in the App that says “Error communicating with payment device” while it resets. This is expected while the device is rebooting and should resolve once the e355 has restarted. You may also need to restart the Adyen app.

  10. After the e355 restarts, tap the   icon again. The terminal will be listed under Payment Device with the status “Ready for use".

A start button may be displayed on the terminal after boarding. This is for standalone operation only and can be ignored for the purposes of boarding with the App or other integrations.

 

Boarding with the Adyen Customer Area

 

  1. Log in to the Adyen Customer Area with your credentials.
  2. Go to your Merchant account page.
  3. Click Customize this page.
    A widget dock appears.
  4. Drag the Point of Sale widget from the widget dock to columns on the page.
  5. Click Back to Dashboard.
  6. On the Point of Sale widget, click Board terminal.
  7. Under Register Terminal, specify whether your terminal is integrated with a cash register.

  8. Under Receipt, review the printer status and custom receipt lines.

  9. Under Terminal(s), type your serial number and select a webservice user. 

  10. Click Add more to board more terminals.

  11. Click Register.
  12. Ensure the terminal is powered on.
  13. Click "Show one time password".
  14. Enter your one-time password on the terminal.
    The terminal may reboot more than once.
  15. After rebooting, the terminal will receive the merchant configuration, and you can begin processing payments.

Boarding the terminal with the Adyen Platform in standalone mode

Board the terminal using the Adyen App once to register it to our Adyen platform and configure it for standalone mode. From there you can continue to use the terminal in standalone mode, without the use of the Adyen app or our integrations.

Boarding the terminal with custom integrations  

See Basic Functionality - E355  to get information on processing payments.

Basic functionality - e355

Verifone e355 schematic diagram

When using the  e355 with the Adyen app on a mobile device, the terminal and mobile app must be on the same network.

If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it failed to synchronise to the Adyen platform due to lack of an outgoing internet connection.

Barcode reader

Adyen provides two models of the e355 terminal, one with a barcode reader and one without.

On the model with a barcode reader, two Action buttons, located on both sides of the terminal, activate the 2D imager for reading barcodes. Press either of the buttons to scan barcodes.

The frame also includes two action buttons to activate the barcode reader. These buttons are only functional if an iPad is connected to the frame.

Transactions  

For an overview of POS transactions, and a description of the terminology, see  Point of Sale Overview .

EMV (chip) transaction

  1. Initiate a transaction via your app on the mobile device.
  2. Position the card with the chip facing in the same direction as the keypad.
  3. Insert the card into the reader slot in a smooth, continuous motion until it seats firmly.
  4. The terminal asks for a PIN.

     For CHIP & Sign, a signature prompt occurs instead of a PIN prompt.

  5. Wait for the application to indicate a completed transaction before removing the card. Removing the card prematurely will cancel the transaction.

Magnetic stripe transaction

  1. Position the card with the magnetic stripe facing away from you.
  2. To ensure a proper read of the magnetic swipe card, insert the magnetic card from the top of the device.
  3. Swipe the card through the magnetic card reader.

Contactless transactions

Gently tap the card or hold the card against the surface of the contactless antenna, located above the keypad and LCD.

Using the Installer framework - e355

The new Installer Framework allows you to download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware. 

Use the new Installer to view releases that are ready to install and view the packages to be installed. You can retrieve and install the configured release on the Adyen platform, run the installer immediately (rather than at midnight), and delete packages and releases.

The installer framework is available from firmware v. 14.

Open the Installer menu

  1. Press  confirm  + 9 to open the Admin menu.
  2. Press 3 to open the Merchant menu.

  3. Scroll through the menu using the * key to scroll up and the # key to scroll down.
  4. Select 5. Installer to open the installer menu.

View, install and update releases

From the installer menu,

  1. Press 1.View Release to view the latest available release.
    This will show which packages the installer will try to install when it runs.
  2. Press 2 . View Packages to view packages installed.
    This will show the packages installed and the status of each. For example, download errors per package can be viewed here.
  3. Press 3. Update release.json to download the release.json file containing latest release information.
    This will retrieve and install the release we have configured for you on the Adyen platform.

  4. Press 4Run Installer to run the installer immediately, rather than waiting until midnight. On restart, the device begins installing from the installer framework.

The PED will restart multiple times while it downloads and configures updated system files.

Delete packages and releases

  1. Press 5.Delete Packages. This will delete all packages installed so all packages will be re-installed on the next run.
  2. Press 6. Delete Single PackageThis will delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.
  3. Press 7. Delete Release to delete the release. This will remove the release that has been pushed from the Customer Area and install a firmware default.

Special payment functions - e355

Special payment functions menu

The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in the menu may vary, depending on your merchant configuration.

To enter the special payment functions menu, do the following:

  • Press  confirm  + 8.
  • Enter the PIN code to unlock the device. 
    If you do not know the code, contact the Adyen POS Support Team to obtain the specific PIN code for your device.

Depending on your configuration, one or more of the following payment options are normally available:

Normal payment

Choose this option to access the payment screen, where you can enter an amount.

Manual entry payment

Choose this option to access the payment screen.

  • After entering an amount, press  confirm .
  • You are prompted to input the PAN, and then the card expiry date.

Refund

Choose this option to perform a refund to a card:

  • Enter the amount you want to refund.
  • Press  confirm .

 

The transaction then follows the normal flow.

Maintenance - e355

Inspecting device security - e355

Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data.

Please make sure you and your store staff do the following: 

  • Verify your device looks like the pictures in this manual.

  • The Adyen logo or your company logo should show up after powering on the terminal.

  • Do not use the device if it is damaged or covered with a sticker.

  • Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices.

  • Do not install, replace, or return devices without verification.

  • Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to unplug or open devices).

  • Report suspicious behaviour and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer).

Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly basis.

In case of any doubts, do not use the device and contact Adyen via the regular escalation channels.

Admin menu - e355

  1. To enter the terminal admin menu, press  confirm  + 9.
  2. Enter the admin PIN code (contact the Adyen POS Support Team).
    The admin menu opens.

Admin menu functions - e355

Main Menu

Menu Option
Description
1. Totals Opens the totals menu to allow printing and resetting of totals.
2. Network

Opens the network menu, allows you to view connection status, scan for networks and perform diagnostics.

3. Merchant

Opens the Merchant menu, allows you to view transactions made on the terminal, download firmware, download and view configurations, use the installer framework, and erase configurations.

4. Power Off Turns off/Shuts down the terminal.

Totals menu

Menu Option
Description
1. Print totals

(Only available on standalone terminals)

Generates a receipt showing the total processed amount per currency per card type.

2. Reset totals

(Only available on standalone terminals)

Resets the total amounts processed counter.
Do not forget to reset totals after your shift.

Network Menu

Menu option
Description
1. Connection Status View the name and connection status of the network connection.
2. Ethernet (VX820 only) Lists ethernet network settings, such as IP address, gateway, netmask, DNS and MAC address.
2. Wifi View TCP/IP settings, WiFi settings, reset and reload WiFi connections.
1. TCP/IP Settings View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings.
2. Wifi profiles Allows you to scan for WiFi access points, or manually add them using SSID and authentication type.
3. Wifi settings View SSID, Mac address, frequency, channel and signal quality information.
4. Wifi reset Erase the WiFi settings and reboot the terminal
5. Reload Wifi Reloads the WiFi profile configured on the backend.
3. Diagnostics Perform diagnostic tests to test connection.
1. Ping gateway Ping a specific host with a specified packet length.
2. Test PSP connection Performs a test to check connection to the PSP.

Merchant Menu

Menu option
Description
1. Transactions View transactions performed on the terminal.
2. Download firmware
Downloads a new firmware for the terminal.
Do not execute this command unless instructed to do so by Adyen Support.
3. Download configuration 

Downloads a new merchant configuration. 
Do not execute this command unless instructed to do so by Adyen Support.

4. View configuration

Shows the following information:

  • Firmware version the terminal is running
  • Merchant account the terminal is registered to
  • Additional details.
1. View settings View settings such as configuration version, IPP keys loaded, PAL URL, Sync URL, Config URL, Firmware URL, transaction amounts, printing settings, Timezone, MKE settings, Bypass PIN, Magstripe, ICC, MSR, CTLS Signature and CDA mode.
2. View firmware View version information, such as Bootstrap version, Application version, External printer settings, OS version, EOS version, Contact kernel version, Cardslot version, VSS version, CTLS modules installed.
3. View hardware View Terminal ID, Serial port, internal printer settings and CIB version.
5. Installer  
1. View Release View the latest available release. This will show which packages the installer will try to install when it runs.
2. View Packages View packages installed. This will show the packages installed and the status of each. For example, download errors per package can be viewed here.
3. Update release.json To download the release.json file containing latest release information. This will retrieve and install the release we have configured for you on the Adyen platform.
4. Run installer Runs the installer immediately, rather than waiting until midnight. 
5. Delete Packages This will delete all packages installed so all packages will be re-installed on the next run.
6. Delete single package This will delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.
7. Delete Release This will remove the release that has been pushed from the Customer Area and install a firmware default.
6. Erase configuration Erase the configuration from the terminal.
4. Power off Turns off/Shuts down the terminal.

Understanding the LED colors – e355

LED behavior

Status

Green, blinks every 4 seconds

Sleep

Red, 1HZ rate, 50% duty cycle (Battery low condition: battery voltage 3.7V)

Battery Low

Red, 4Hz rate, 50% duty cycle (Battery extremely low condition: battery voltage 3.6V)

Battery Extremely Low

Orange, 1Hz rate, 50% duty cycle

Battery Charging

Orange, continuously on

Charging Timer Fault

Green, continuously on

Normal Operation

Off

LEDs are turned OFF when charging the e355 on a gang charger

Technical specifications – e355

Processor

400 MHz ARM11 processor

Memory

128MB Flash, 64MB SDRAM

Display

320x240 TFT LCD, 2.4" color TFT | Corning® Gorilla® Glass technology

Operating System

Android | iOS | Windows

Card Reader

Triple track MSR | EMV-approved

SAM Card Reader

1 Micro SAM Reader

Keypad

  • 12-key keypad
  • Three color-coded function keys below the keypad

Peripheral Ports

Apple Lightning connector | USB

Wireless Modem

Wi-Fi

Security

PCI PTS 4.0 approved

Contactless

ISO14443 A&B | MiFare | ISO18092 capable | EMV L1 certification |supports major NFC/contactless schemes

Other Features

Optional: 1D/2D barcode scanner, LED dot aiming | 1 Micro SAM Reader | ISO 7816 asynchronous Smart Cards + EMV L1 (v4.2) support + PBOC L1 | 500k insertion rating | Bluetooth

Battery

DC3.8V/1960mAh | Rechargeable | Field-replaceable

Voltage

AC Input 100-240 VAC, 50/60 Hz; DC output 5 V DC, 1 Amp

Power

Charging via Micro-USB to computer system or VeriFone-certified power adapter:
5V DC, 2A
Charging via dedicated e355 Gang Charger:
12V DC, 5A

Environmental

-5° C to 40° C (23º F to 104º F) Operating Temp |

-20° C to 50° C (-4º F to
122º F) Non-operating environment | 5% to 95% relative humidity, non-condensing

External Dimensions

Length: 131mm
Width: 71.5mm
Depth: 15.7mm
Weight: 193g

Troubleshooting and support - e355

In case of a malfunction:

Request assistance:

Contact our First level support.

Provide the following information:

  • Merchant account 
  • PSP (if applicable)
  • Terminal serial number

VX675 User Manual

Here we describe how to set up, configure and use the Verifone VX675 payment device.

VX675

Legacy instructions for firmware version 11 - VX675

To download the PDF instructions  VX675 firmware v. 11, click here

Getting started - VX675

Verifone VX675 Supported payment cards

Provided components

  • VX675 payment terminal
  • Power Cord/Plug (EU)

  • 2x ADYEN Receipt roll

Installing the paper roll on the VX675

Set up your device correctly before you start using:

  1. Hook your finger under the latch and lift up to swing the paper roll cover open.
  2. Remove any partial roll of paper in the printer tray.
  3. Loosen the glued leading edge of the new paper roll and unwind it past any glue residue.
  4. Drop the paper roll into the tray, ensuring the paper feeds from the bottom of the roll.
  5. Pull paper up past the glue residue.
  6. Close the paper rollover gently, allowing a small amount of paper to extend outside the printer door.

Turning on and turning off the VX675

Turning on the VX675

Hold confirm  until the terminal displays the startup screen.

Turning off the VX675

Hold  cancel . The device will beep repeatedly and then power down.

Connecting the VX675 to your wireless network

  1. Ensure the VX675 is fully charged.
    To fully charge the Terminal, leave plugged into the powered USB cable until the LED indicator remains lit.
  2. Press  confirm  + 9  to open the Admin menu.
  3. Enter the security code to unlock the device.
    If you do not know the code, contact the Adyen POS Support Team to obtain the specific security code for your device.
  4. Choose 2. Network.
  5. Choose 2. Wifi.
  6. Choose 2. Wifi Profiles.
  7. Choose 1. Scan/add manual to scan for wireless access points.

    The terminal displays the message "Scanning networks", while it looks for a network.

  8. Choose the desired network and enter the wireless password. The terminal will connect to the network.

Boarding the terminal - VX675

Before you begin

  • Ensure the VX675 fully charged. To fully charge the terminal, leave plugged into the powered USB cable until the led indicator remains lit.

Board the terminal only after successfully following the steps in Getting Started.

Steps

Boarding with the Adyen App

  1. Press  confirm  9  to open the Admin menu.
  2. Choose 1.Network.
  3. Choose 2. Wifi.
  4. Choose 1TCP/IP settings to view and make a note of the terminal's IP address.
  5. Download and Install the Adyen app from iTunes or the Google Play Store.

Boarding with an Android device

  1. Open the Adyen app.
  2. Enter your account details. These were provided in the registration email of your merchant account. If you do not have these, please email possupport@adyen.com
  3. Tap Add new device.
  4. Tap WiFi.
  5. Enter the IP address of your terminal and tap Add Device.
  6. The Adyen App identifies the terminal, syncs with adyen and verifies the terminal configuration
  7. The terminal will restart.
    When it restarts, the terminal is boarded and ready to be used.

Boarding with an iOS device

  1. Open the Adyen App on the mobile device.
  2. Tap the  icon .
  3. Tap the '+' at the top of the Payment device popup menu.
  4. Enter the device hostname or IP.
  5. The device will now be listed in the Payment device menu with the status "Not Boarded".
  6. Tap the name of the device. A message displays saying the device is not configured, with options to Cancel or Board device.
  7. Tap Board Device.
  8. The Adyen App identifies the terminal, syncs with adyen and verifies the terminal configuration
  9. The terminal will restart.
    When it restarts, the terminal is boarded and ready to be used.

During the boarding process the terminal reboots. After the process is complete the terminal is ready to use. 

Boarding with the Adyen Customer Area

  1. Log in to the Adyen Customer Area with your credentials.
  2. Go to your Merchant account page.
  3. Click Customize this page.
    A widget dock appears.
  4. Drag the Point of Sale widget from the widget dock to columns on the page.
  5. Click Back to Dashboard.
  6. On the Point of Sale widget, click Board terminal.
  7. Under Register Terminal, specify whether your terminal is integrated with a cash register.

  8. Under Receipt, review the printer status and custom receipt lines.

  9. Under Terminal(s), type your serial number and select a webservice user. 

  10. Click Add more to board more terminals.

  11. Click Register.
  12. Ensure the terminal is powered on.
  13. Click "Show one time password".
  14. Enter your one-time password on the terminal.
    The terminal may reboot more than once.
  15. After rebooting, the terminal will receive the merchant configuration, and you can begin processing payments.

Boarding the terminal with the Adyen Platform in standalone mode

Board the terminal using the Adyen App once to register it to our Adyen platform and configure it for standalone mode. From there you can continue to use the terminal in standalone mode, without the use of the Adyen app or our integrations.


Boarding the terminal with custom integrations  

See Basic Functionality to get information on processing payments.

Basic functionality - VX675

If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it failed to synchronise to Adyen platform due to lack of an outgoing internet connection.

EMV (Chip) Transaction

  1. Initiate a transaction via your app.

    If the terminal is in standalone mode, use the select key in the middle of the directional pad to select Start on the screen. Enter the amount and then press confirm .

  2. When the terminal is ready, insert the chip card into the terminal and allow it to read the card.
  3. When prompted, the customer enters a PIN on the terminal and presses  confirm .

     For CHIP & Sign, a signature prompt occurs instead of a PIN prompt.

    Do NOT remove the card until prompted to do so or the transaction will be void.

  4. After the authorization is approved, the terminal displays Approved and the card may be removed.

Magnetic Stripe Transaction

  1. Initiate a transaction via your App or Cash Register.

    If the terminal is in standalone mode, press Start on the screen, enter the amount and then press the confirm key.

  2. After the terminal is ready, swipe the magnetic stripe card through the reader on the right side of the terminal.
  3. Sign the transaction.
  4. After authorization approval, Approved message appears on the terminal signifying that the transaction is complete.

Using the Installer framework - VX675

The new Installer Framework allows you to download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware. 

Use the new Installer to view releases that are ready to install and view the packages to be installed. You can retrieve and install the configured release on the Adyen platform, run the installer immediately (rather than at midnight), and delete packages and releases.

The installer framework is available from firmware v. 14.

Open the Installer menu

  1. Press  confirm  + 9 to open the Admin menu.
  2. Press 3 to open the Merchant menu.

    The Installer menu is located under the Admin menu from v. 15 onward.

  3. Scroll through the menu using the * key to scroll up and the # key to scroll down.
  4. Select 5. Installer to open the installer menu.

View, install and update releases

From the installer menu,

  1. Press 1.View Release to view the latest available release.
    This will show which packages the installer will try to install when it runs.
  2. Press 2 . View Packages to view packages installed.
    This will show the packages installed and the status of each. For example, download errors per package can be viewed here.
  3. Press 3. Update release.json to download the release.json file containing latest release information.
    This will retrieve and install the release we have configured for you on the Adyen platform.

  4. Press 4Run Installer to run the installer immediately, rather than waiting until midnight. On restart, the device begins installing from the installer framework.

The PED will restart multiple times while it downloads and configures updated system files.

Delete packages and releases

  1. Press 5.Delete Packages. This will delete all packages installed so all packages will be re-installed on the next run.
  2. Press 6. Delete Single PackageThis will delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.
  3. Press 7. Delete Release to delete the release. This will remove the release that has been pushed from the Customer Area and install a firmware default.

Special payment functions - VX675

Special payment functions menu

The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in the menu may vary, depending on your merchant configuration.

To enter the special payment functions menu, do the following:

  • Press  confirm  + 8.
  • Enter the PIN code to unlock the device. 
    If you do not know the code, contact the Adyen POS Support Team to obtain the specific PIN code for your device.

Depending on your configuration, one or more of the following payment options are normally available:

Normal payment

Choose this option to access the payment screen, where you can enter an amount.

Manual entry payment

Choose this option to access the payment screen.

  • After entering an amount, press  confirm .
  • You are prompted to input the PAN, and then the card expiry date.

Refund

Choose this option to perform a refund to a card:

  • Enter the amount you want to refund.
  • Press  confirm .

 

The transaction then follows the normal flow.

Maintenance - VX675

Inspecting device security - VX675

Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data.

Please make sure you and your store staff do the following: 

  • Verify your device looks like the pictures in this manual.

  • The Adyen logo or your company logo should show up after powering on the terminal.

  • Do not use the device if it is damaged or covered with a sticker.

  • Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices.

  • Do not install, replace, or return devices without verification.

  • Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to unplug or open devices).

  • Report suspicious behaviour and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer).

Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly basis.

In case of any doubts, do not use the device and contact Adyen via the regular escalation channels.

Replacing paper rolls -VX675

The VX680 uses the following receipt paper: 

  • 2 1/4" / 58mm
  • Diameter: 25/40mm
  • 12mm
  • 50'

It is important you have sufficient stock of receipt paper, as without receipt paper it is not possible to accept payments.
Paper is the merchant’s responsibility (Adyen does not sell paper).

  1. Gently pull the latch located on the top of the terminal to unlock the paper roll cover.
  2. Lift the printer cover up and then back.›
  3. Remove any partial roll of paper in the printer tray by lifting it up.
  4. Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper.
  5. Unwind the paper roll past any glue residue.
  6. Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted.
  7. Drop the paper roll into the printer tray.
  8. Pull the paper up past the glue residue on the paper roll.
  9. Close the paper roll cover by gently pressing directly on the cover until it clicks shut. Allow a small amount of paper past the glue residue to extend outside of the printer cover.

  10. Tear the paper off against the serrated plastic strip in the printer.

Admin menu - VX675

  1. To enter the terminal admin menu, press  confirm  + 9.
  2. Enter the admin PIN code (contact the Adyen POS Support Team).
    The admin menu opens.

Admin menu functions - VX675

Main Menu

Menu Option
Description
1. Totals Opens the totals menu to allow printing and resetting of totals.
2. Network

Opens the network menu, allows you to view connection status, scan for networks and perform diagnostics.

3. Merchant

Opens the Merchant menu, allows you to view transactions made on the terminal, download firmware, download and view configurations, use the installer framework, and erase configurations.

4. Power Off Turns off/Shuts down the terminal.

Totals menu

Menu Option
Description
1. Print totals

(Only available on standalone terminals)

Generates a receipt showing the total processed amount per currency per card type.

2. Reset totals

(Only available on standalone terminals)

Resets the total amounts processed counter.
Do not forget to reset totals after your shift.

Network Menu

Menu option
Description
1. Connection Status View the name and connection status of the network connection.
2. Wifi View TCP/IP settings, WiFi settings, reset and reload WiFi connections.
1. TCP/IP Settings View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings.
2. Wifi profiles Allows you to scan for WiFi access points, or manually add them using SSID and authentication type.
3. Wifi settings View SSID, Mac address, frequency, channel and signal quality information.
4. Wifi reset Erase the WiFi settings and reboot the terminal
5. Reload Wifi Reloads the WiFi profile configured on the backend.
3. Diagnostics Perform diagnostic tests to test connection.
1. Ping gateway Ping a specific host with a specified packet length.
2. Test PSP connection Performs a test to check connection to the PSP.

Merchant Menu

Menu option
Description
1. Transactions View transactions performed on the terminal.
2. Download firmware
Downloads a new firmware for the terminal.
Do not execute this command unless instructed to do so by Adyen Support.
3. Download configuration 

Downloads a new merchant configuration. 
Do not execute this command unless instructed to do so by Adyen Support.

4. View configuration

Shows the following information:

  • Firmware version the terminal is running
  • Merchant account the terminal is registered to
  • Additional details.
1. View settings View settings such as configuration version, IPP keys loaded, PAL URL, Sync URL, Config URL, Firmware URL, transaction amounts, printing settings, Timezone, MKE settings, Bypass PIN, Magstripe, ICC, MSR, CTLS Signature and CDA mode.
2. View firmware View version information, such as Bootstrap version, Application version, External printer settings, OS version, EOS version, Contact kernel version, Cardslot version, VSS version, CTLS modules installed.
3. View hardware View Terminal ID, Serial port, internal printer settings and CIB version.
5. Installer

The new Installer Framework allows you to download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware. 

Use the new Installer to view releases that are ready to install and view the packages to be installed. You can retrieve and install the configured release on the Adyen platform, run the installer immediately (rather than at midnight), and delete packages and releases.

The installer framework is available from firmware v. 14.

1. View Release View the latest available release. This will show which packages the installer will try to install when it runs.
2. View Packages View packages installed. This will show the packages installed and the status of each. For example, download errors per package can be viewed here.
3. Update release.json To download the release.json file containing latest release information. This will retrieve and install the release we have configured for you on the Adyen platform.
4. Run installer Runs the installer immediately, rather than waiting until midnight. 
5. Delete Packages This will delete all packages installed so all packages will be re-installed on the next run.
6. Delete single package This will delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.
7. Delete Release This will remove the release that has been pushed from the Customer Area and install a firmware default.
6. Erase configuration Erase the configuration from the terminal.
4. Power off Turns off/Shuts down the terminal.

Technical specifications - VX675

Processor 400MHz RAM11 32-bit/500 MIPS processor
Memory 192MB (128MB of Flash, 64MB of SDRAM) standard, designed to support up to 500MB
Display 2.8", 320x240 pixel color TFT (QVGA)
Magnetic Stripe Reader Triple track (tracks 1,2,3), high coercivity, bi-directional
Primary Smart Card ISO 7816, 1.8V, 3V, 5V; synchronous and asyncchronous cards; EMV Approved
SAM Card Reader 2 Security Access Modules (SAMs)
Battery Li-Ion 3.6V / 2200mAh (8Wh)
Keypad 3 x 4 numeric keypad, plus 4, screen-addressable keys and a navigation key
Peripheral Ports Single USB connector and Integrated Charging
Printer Integrated thermal with graphics capabilities, 18 lines per second, 22, 32, or 42 columns; 40mm paper roll
Protocols Application selects between asynchronous protocols (Visa 1, Visa 2 and others) and synchronous protocols (Including ISO 8583/SDLC)
Security 3DES encryption, Master/Session and DUKPT key management; VeriShield file authentication; PCI PTS 3.0 approved
Physical 40mm roll; Length: 163mm; Max Width: 78mm; Height: 52mm; Weight: Terminal 336g (0.741 lbs), Full shipping 647g (1.426 lbs)
Environmental 0° to 50° C (32° to 122° F) operating temperature; 5% to 90% relative humidity, non-condensing Storage temperature: -20º to 60º C / 5% to 90% RH; non-condensing
Voltage AC Input 100-240 VAC, 50/60 Hz; DC output 5 VDC, 1 Amp
Contactless Applications MasterCard PayPass M/Chip | MasterCard PayPass magstripe | Visa payWave MSD | Visa payWave qVSDC | Discover Zip | American Express ExpressPay | Pass-through access to ISO 14443-4 and MiFare card, for direct host terminal based application access

Troubleshooting and support - VX675

In case of a malfunction:

Request assistance:

Contact our First level support.

Provide the following information:

  • Merchant account 
  • PSP (if applicable)
  • Terminal serial number

VX680 User Manual

Here we describe how to set up, configure and use the VX680 Wi-Fi payment device as a stand-alone payment device.

VX680

If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it failed to synchronise to Adyen platform due to lack of an outgoing internet connection.

Legacy instructions for firmware version 11 - VX680

To download the PDF instructions  VX680 firmware v. 11, click here

Getting started - VX680

VX680 Supported payment cards

Provided components

  • VX680 PED
  • Charging cradle
  • Power supply
  • Battery
  • 1 paper roll

Set up your device correctly before you start using:

Installing the paper roll on the VX680

  1. Lift the printer cover latch to open it, and then lift the cover.
  2. Remove any partial roll of paper in the printer tray.

  3. Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper.

  4. Unwind the paper roll past the glue residue.

  5. Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted.

  6. Drop the paper roll into the printer tray and close the latch.

  7. Close the cover and tear off any excess paper.

Charging the VX680

  1. Connect the charging cradle to the power supply cable, and then the power supply to the electrical grid.

  2. Place the VX680 terminal on the cradle to charge the device and to power it on.

  3. To fully charge the VX680, place it on the cradle for at least 6 hours, until the led indicator remains lit.

Turning on and turning off the VX680

Turning on the VX680

Press and hold  confirm  for a couple of seconds.

When the device is fully booted, it displays the Adyen logo or  the merchant logo, in case you provided us with a logo  and we have already registered the terminal to your account.

Turning off the VX680

Press and hold  .  The device will beep repeatedly and then power down.

Connecting the VX680 to your Wi-Fi network

  1. Ensure the VX680 is fully charged
    To fully charge the Terminal, leave plugged into the powered USB cable until the LED indicator remains lit.
  2. Press  confirm  + 9.
  3. Enter the security code to unlock the device.
    If you do not know the code, contact the Adyen POS Support Team to obtain the specific security code for your device.
  4. Choose 2. Network.
  5. Choose 2. Wifi.
  6. Choose 2. Wifi Profiles.
  7. Choose 1. Scan/add manual to scan for wireless access points.

    The terminal displays the message "Scanning networks", while it looks for a network.

  8. Choose the desired network and enter the wireless password. The terminal will connect to the network.

Boarding the terminal - VX680

Before you begin

  • Ensure the VX680 fully charged. To fully charge the terminal, leave plugged into the powered USB cable until the led indicator remains lit.

Board the terminal only after successfully following the steps in Getting Started.

Steps

Boarding with the Adyen App

  1. Press  confirm   9  to open the Admin menu.
  2. Choose 1.Network.
  3. Choose 2. Wifi.
  4. Choose 1TCP/IP settings to view and make a note of the terminal's IP address.
  5. Download and Install the Adyen app from iTunes or the Google Play Store.

Boarding with an Android device

  1. Open the Adyen app.
  2. Enter your account details. These were provided in the registration email of your merchant account. If you do not have these, please email possupport@adyen.com
  3. Tap Add new device.
  4. Tap WiFi.
  5. Enter the IP address of your terminal and tap Add Device.
  6. The Adyen App identifies the terminal, syncs with adyen and verifies the terminal configuration
  7. The terminal will restart.
  8. When it restarts, the terminal is boarded and ready to be used.

Boarding with an iOS device

  1. Open the Adyen App on the mobile device.
  2. Tap the  icon .
  3. Tap the '+' at the top of the Payment device popup menu.
  4. Enter the device hostname or IP.
  5. The device will now be listed in the Payment device menu with the status "Not Boarded".
  6. Tap the name of the device. A message displays saying the device is not configured, with options to Cancel or Board device.
  7. Tap Board Device.
  8. The Adyen App identifies the terminal, syncs with adyen and verifies the terminal configuration
  9. The terminal will restart.
  10. When it restarts, the terminal is boarded and ready to be used.

During the boarding process the terminal reboots. After the process is complete the terminal is ready to use.

 

Boarding with the Adyen Customer Area

  1. Log in to the Adyen Customer Area with your credentials.
  2. Go to your Merchant account page.
  3. Click Customize this page.
    A widget dock appears.
  4. Drag the Point of Sale widget from the widget dock to columns on the page.
  5. Click Back to Dashboard.
  6. On the Point of Sale widget, click Board terminal.
  7. Under Register Terminal, specify whether your terminal is integrated with a cash register.

  8. Under Receipt, review the printer status and custom receipt lines.

  9. Under Terminal(s), type your serial number and select a webservice user. 

  10. Click Add more to board more terminals.

  11. Click Register.
  12. Ensure the terminal is powered on.
  13. Click "Show one time password".
  14. Enter your one-time password on the terminal.
    The terminal may reboot more than once.
  15. After rebooting, the terminal will receive the merchant configuration, and you can begin processing payments.

Boarding the terminal with the Adyen Platform in standalone mode

Board the terminal using the Adyen App once to register it to our Adyen platform and configure it for standalone mode. From there you can continue to use the terminal in standalone mode, without the use of the Adyen app or our integrations.

Boarding the terminal with custom integrations  

See Basic Functionality to get information on processing payments.

Basic functionality - VX680

VX680: basic payment functionality (standalone)

Your VX680 device can perform the following payment functionality. 

Standalone payment

To process a standard payment transaction, do the following:

  1. Press  confirm  on the keypad or tap Start on the screen.
  2. Enter the transaction amount, then press  confirm .
  3. Hand over the device to the shopper.
  4. The shopper inserts (cards with chip) or swipes (cards without chip) their card.
  5. Depending on the card, the shopper is prompted to to enter their PIN code, place a signature or do nothing.
    1. PIN code: the shopper enters their PIN code on the device.
      2 receipts are printed.
    2. Signature: the terminal prints a receipt that the shopper needs to sign.
      compare (i) the name and (ii) the signature on the card with the shopper’s ID.
      If they match, you can approve (1 additional receipt is printed) or decline (2 additional receipts are printed) the transaction on the device.
  6. After each transaction, at least 2 receipts are printed:
    1. A merchant receipt, and
    2. A shopper receipt.

Refund

Sometimes, a shopper may decide to return previously purchased goods, and you might want to start a refund transaction to pay back the corresponding amount to the shopper’s card.
For security reasons, Adyen enables refund functionality on a per-device basis. Moreover, you need to enter a password to 
perform a refund.

Perform a refund

To perform a refund, do the following:

  • Press  confirm  + 8.
  • Enter the security code.
  • Enter the amount to refund, then proceed like in a normal transaction.

If you do not have your security code, email possupport@adyen.com

Shift and end-of-day reports

The terminal can print a summary with an overview of the total amounts processed since the last reset. 

If you want to print a summary report periodically, reset the counters after printing the report.

To print the day totals, do the following:

  • Press confirm  + 9.
  • Enter the security code.
  • Choose 1. Totals.
  • Choose 1. Print totals to print the day totals.
  • Choose 2. Reset totals to reset the counter.

If you do not have your security code, email possupport@adyen.com

Using the Installer framework - VX680

The new Installer Framework allows you to download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware. 

Use the new Installer to view releases that are ready to install and view the packages to be installed. You can retrieve and install the configured release on the Adyen platform, run the installer immediately (rather than at midnight), and delete packages and releases.

The installer framework is available from firmware v. 14.

Open the Installer menu

  1. Press  confirm  + 9 to open the Admin menu.
  2. Press 3 to open the Merchant menu.

    The Installer menu is located under the Admin menu from v. 15 onward.

  3. Scroll through the menu using the * key to scroll up and the # key to scroll down.
  4. Select 5. Installer to open the installer menu.

View, install and update releases

From the installer menu,

  1. Press 1.View Release to view the latest available release.
    This will show which packages the installer will try to install when it runs.
  2. Press 2 . View Packages to view packages installed.
    This will show the packages installed and the status of each. For example, download errors per package can be viewed here.
  3. Press 3. Update release.json to download the release.json file containing latest release information.
    This will retrieve and install the release we have configured for you on the Adyen platform.

  4. Press 4Run Installer to run the installer immediately, rather than waiting until midnight. On restart, the device begins installing from the installer framework.

The PED will restart multiple times while it downloads and configures updated system files.

Delete packages and releases

  1. Press 5.Delete Packages. This will delete all packages installed so all packages will be re-installed on the next run.
  2. Press 6. Delete Single PackageThis will delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.
  3. Press 7. Delete Release to delete the release. This will remove the release that has been pushed from the Customer Area and install a firmware default.

Special payment functions - VX680

Special payment functions menu

The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in the menu may vary, depending on your merchant configuration.

To enter the special payment functions menu, do the following:

  • Press  confirm  + 8.
  • Enter the PIN code to unlock the device. 
    If you do not know the code, contact the Adyen POS Support Team to obtain the specific PIN code for your device.

Depending on your configuration, one or more of the following payment options are normally available:

Normal payment

Choose this option to access the payment screen, where you can enter an amount.

Manual entry payment

Choose this option to access the payment screen.

  • After entering an amount, press  confirm .
  • You are prompted to input the PAN, and then the card expiry date.

Refund

Choose this option to perform a refund to a card:

  • Enter the amount you want to refund.
  • Press  confirm .

 

The transaction then follows the normal flow.

Maintenance - VX680

Inspecting device security - VX680

Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data.

Please make sure you and your store staff do the following: 

  • Verify your device looks like the pictures in this manual.

  • The Adyen logo or your company logo should show up after powering on the terminal.

  • Do not use the device if it is damaged or covered with a sticker.

  • Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices.

  • Do not install, replace, or return devices without verification.

  • Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to unplug or open devices).

  • Report suspicious behaviour and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer).

Replacing paper rolls

The VX680 uses the following receipt paper: 

  • 57 mm x 35 mm x 12 mm thermal receipt paper

It is important you have sufficient stock of receipt paper, as without receipt paper it is not possible to accept payments.
Paper is the merchant’s responsibility (Adyen does not sell paper).

  1. Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover.
  2. Lift the printer cover up and then back.
  3. Remove any partial roll of paper in the printer tray by lifting it up.
  4. Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper.
  5. Unwind the paper roll past any glue residue.
  6. Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted.
  7. Drop the paper roll into the printer tray.
  8. Pull the paper up past the glue residue on the paper roll.
  9. Close the paper roll cover by gently pressing directly on the cover until it clicks shut. Allow a small amount of paper past the glue residue to extend outside of the printer cover.

Admin menu - VX680

  1. To enter the terminal admin menu, press confirm  + 9.
  2. Enter the admin PIN code (contact the Adyen POS Support Team).
    The admin menu opens.

Admin menu functions - VX680

Main Menu

Menu Option
Description
1. Totals Opens the totals menu to allow printing and resetting of totals.
2. Network

Opens the network menu, allows you to view connection status, scan for networks and perform diagnostics.

3. Merchant

Opens the Merchant menu, allows you to view transactions made on the terminal, download firmware, download and view configurations, use the installer framework, and erase configurations.

4. Power Off Turns off/Shuts down the terminal.

Totals menu

Menu Option
Description
1. Print totals

(Only available on standalone terminals)

Generates a receipt showing the total processed amount per currency per card type.

2. Reset totals

(Only available on standalone terminals)

Resets the total amounts processed counter.
Do not forget to reset totals after your shift.

Network Menu

Menu option
Description
1. Connection Status View the name and connection status of the network connection.
2. Wifi View TCP/IP settings, WiFi settings, reset and reload WiFi connections.
1. TCP/IP Settings View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings.
2. Wifi profiles Allows you to scan for WiFi access points, or manually add them using SSID and authentication type.
3. Wifi settings View SSID, Mac address, frequency, channel and signal quality information.
4. Wifi reset Erase the WiFi settings and reboot the terminal
5. Reload Wifi Reloads the WiFi profile configured on the backend.
3. Diagnostics Perform diagnostic tests to test connection.
1. Ping gateway Ping a specific host with a specified packet length.
2. Test PSP connection Performs a test to check connection to the PSP.

Merchant Menu

Menu option
Description
1. Transactions View transactions performed on the terminal.
2. Download firmware
Downloads a new firmware for the terminal.
Do not execute this command unless instructed to do so by Adyen Support.
3. Download configuration 

Downloads a new merchant configuration. 
Do not execute this command unless instructed to do so by Adyen Support.

4. View configuration

Shows the following information:

  • Firmware version the terminal is running
  • Merchant account the terminal is registered to
  • Additional details.
1. View settings View settings such as configuration version, IPP keys loaded, PAL URL, Sync URL, Config URL, Firmware URL, transaction amounts, printing settings, Timezone, MKE settings, Bypass PIN, Magstripe, ICC, MSR, CTLS Signature and CDA mode.
2. View firmware View version information, such as Bootstrap version, Application version, External printer settings, OS version, EOS version, Contact kernel version, Cardslot version, VSS version, CTLS modules installed.
3. View hardware View Terminal ID, Serial port, internal printer settings and CIB version.
5. Installer  
1. View Release View the latest available release. This will show which packages the installer will try to install when it runs.
2. View Packages View packages installed. This will show the packages installed and the status of each. For example, download errors per package can be viewed here.
3. Update release.json To download the release.json file containing latest release information. This will retrieve and install the release we have configured for you on the Adyen platform.
4. Run installer Runs the installer immediately, rather than waiting until midnight. 
5. Delete Packages This will delete all packages installed so all packages will be re-installed on the next run.
6. Delete single package This will delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.
7. Delete Release This will remove the release that has been pushed from the Customer Area and install a firmware default.
6. Erase configuration Erase the configuration from the terminal.
4. Power off Turns off/Shuts down the terminal.

Technical specifications - VX680

VX680 WF/BT technical specifications

Processor

400 MHz, ARM11 32-bit RISC processor

Power battery

Li-Ion 7.2 V/1800 mAH

Memory

192 MB (128 MB Flash, 64 MB SDRAM)

Environmental  0° to 50° C (32° to 122° F) operating temperature,
-20
° to 60° C (-4° to 140° F) storing temperature,
5% to 90% relative humidity, non-condensing
Display

3.5" color QVGA, resistive touch screen

Physical  72 mm L x 82 mm W x 62 mm H
Printer

18 lps, 38 mm paper roll

Terminal  481 g; full shipping: 1,214 g
Card readers

Triple track MSR, landed smart card contactless ISO14443
A&B, MiFare, ISO18092
capable, EMVCo L1 certification,
supports
major NFC/contactless schemes

Wi-Fi  802.11b/g/n
Peripheral Single multi-port connector supports RS-232, USB Host, USB
slave and integrated charging 
Other standard Features 3 SAM slots, audio/video player

Troubleshooting and support VX680

In case of a malfunction:

Request assistance:

Contact our First level support.

Provide the following information:

  • Merchant account 
  • PSP (if applicable)
  • Terminal serial number

VX690 User Manual

Here we describe how to set up, configure and use the Verifone VX690 Wi-Fi payment device.

Legacy instructions for firmware version 11 - VX690

To download the PDF instructions  VX690 firmware v. 11, click here

Getting started - VX690

Verifone VX690 Supported payment cards

Provided components

  • VX690 PED
  • Power Cord/Plug (EU)

  • Privacy shield

  • 2x ADYEN Receipt roll

Installing the paper roll on the VX690

  1. Pull the latch located on the top of the terminal to unlock the paper.
  2. Lift the printer cover up and back.
  3. Remove any partial roll of paper in the printer tray.
  4. Loosen the glued leading edge of the new roll of paper or remove the protective strip, if applicable. 
  5. Unwind the paper roll past any glue residue.
  6. Drop the paper roll into the printer tray.

Connecting the VX690 to your wireless network

  1. Ensure the VX690 is fully charged.
    To fully charge the Terminal, leave plugged into the powered USB cable until the LED indicator remains lit.
  2. Press  confirm + 9.
    1. Enter the security code to unlock the device.
      If you do not know the code, contact the Adyen POS Support Team to obtain the specific security code for your device.
    2. Choose 2. Network.
    3. Choose 2. Wifi.
    4. Choose 2. Wifi Profiles.
    5. Choose 1. Scan/add manual to scan for wireless access points.

      The terminal displays the message "Scanning networks", while it looks for a network.

    6. Choose the desired network and enter the wireless password. The terminal will connect to the network.

Boarding the terminal - VX690

Before you begin

  • Ensure the VX690 fully charged. To fully charge the terminal, leave plugged into the powered USB cable until the led indicator remains lit.

Board the terminal only after successfully following the steps in Getting Started.

Steps

Boarding the terminal with the Adyen App

  1. Press confirm  + 9 to open the Admin menu. 
  2. Choose 1.Network.
  3. Choose 2. Wifi.
  4. Choose 1TCP/IP settings to view and make a note of the terminal's IP address.
  5. Download and Install the Adyen app from iTunes or the Google Play Store.

Boarding with an Android device

  1. Open the Adyen app.
  2. Enter your account details. These were provided in the registration email of your merchant account. If you do not have these, please email possupport@adyen.com
  3. Tap Add new device.
  4. Tap WiFi.
  5. Enter the IP address of your terminal and tap Add Device.
  6. The Adyen App identifies the terminal, syncs with adyen and verifies the terminal configuration
  7. The terminal will restart.
  8. When it restarts, the terminal is boarded and ready to be used.

Boarding with an iOS device

  1. Open the Adyen App on the mobile device.
  2. Tap the  icon .
  3. Tap the '+' at the top of the Payment device popup menu.
  4. Enter the device hostname or IP.
  5. The device will now be listed in the Payment device menu with the status "Not Boarded".
  6. Tap the name of the device. A message displays saying the device is not configured, with options to Cancel or Board device.
  7. Tap Board Device.
  8. The Adyen App identifies the terminal, syncs with adyen and verifies the terminal configuration
  9. The terminal will restart.
  10. When it restarts, the terminal is boarded and ready to be used.

During the boarding process the terminal reboots. After the process is complete the terminal is ready to use.

 

Boarding with the Adyen Customer Area

 

  1. Log in to the Adyen Customer Area with your credentials.
  2. Go to your Merchant account page.
  3. Click Customize this page.
    A widget dock appears.
  4. Drag the Point of Sale widget from the widget dock to columns on the page.
  5. Click Back to Dashboard.
  6. On the Point of Sale widget, click Board terminal.
  7. Under Register Terminal, specify whether your terminal is integrated with a cash register.

  8. Under Receipt, review the printer status and custom receipt lines.

  9. Under Terminal(s), type your serial number and select a webservice user. 

  10. Click Add more to board more terminals.

  11. Click Register.
  12. Ensure the terminal is powered on.
  13. Click "Show one time password".
  14. Enter your one-time password on the terminal.
    The terminal may reboot more than once.
  15. After rebooting, the terminal will receive the merchant configuration, and you can begin processing payments.

Boarding the terminal with the Adyen Platform in standalone mode

Board the terminal using the Adyen App once to register it to our Adyen platform and configure it for standalone mode. From there you can continue to use the terminal in standalone mode, without the use of the Adyen app or our integrations.

Boarding the terminal with custom integrations  

See Basic Functionality for information on processing payments.

Basic functionality - VX690

Standalone EMV

  1. Press 'START' on the screen to initiate a transaction.
  2. Enter in the amount and then press  confirm  to continue.
  3. Allow the customer to insert their card.
  4. Upon reading the card, it will prompt for a SIGNATURE or a PIN
  5. The terminal will prompt the customer to hand it back to the employee.
  6. Upon verifying the signature, the result will be presented. It is then safe to remove the card.

If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it failed to synchronize to the Adyen platform due to lack of an outgoing internet connection.

Non-Standalone (integrated) EMV transaction

Integrated EMV transactions follow exactly the same flow, except the transaction begins with your POS solution.

Using the Installer framework - VX690

The new Installer Framework allows you to download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware. 

Use the new Installer to view releases that are ready to install and view the packages to be installed. You can retrieve and install the configured release on the Adyen platform, run the installer immediately (rather than at midnight), and delete packages and releases.

The installer framework is available from firmware v. 14.

Open the Installer menu

  1. Press  confirm  + 9 to open the Admin menu.
  2. Press 3 to open the Merchant menu.

    The Installer menu is located under the Admin menu from v. 15 onward.

  3. Scroll through the menu using the * key to scroll up and the # key to scroll down.
  4. Select 5. Installer to open the installer menu.

View, install and update releases

From the installer menu,

  1. Press 1.View Release to view the latest available release.
    This will show which packages the installer will try to install when it runs.
  2. Press 2 . View Packages to view packages installed.
    This will show the packages installed and the status of each. For example, download errors per package can be viewed here.
  3. Press 3. Update release.json to download the release.json file containing latest release information.
    This will retrieve and install the release we have configured for you on the Adyen platform.

  4. Press 4Run Installer to run the installer immediately, rather than waiting until midnight. On restart, the device begins installing from the installer framework.

The PED will restart multiple times while it downloads and configures updated system files.

Delete packages and releases

  1. Press 5.Delete Packages. This will delete all packages installed so all packages will be re-installed on the next run.
  2. Press 6. Delete Single PackageThis will delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.
  3. Press 7. Delete Release to delete the release. This will remove the release that has been pushed from the Customer Area and install a firmware default.

Special payment functions - VX690

Special payment functions menu

The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in the menu may vary, depending on your merchant configuration.

To enter the special payment functions menu, do the following:

  • Press  confirm  + 8.
  • Enter the PIN code to unlock the device. 
    If you do not know the code, contact the Adyen POS Support Team to obtain the specific PIN code for your device.

Depending on your configuration, one or more of the following payment options are normally available:

Normal payment

Choose this option to access the payment screen, where you can enter an amount.

Manual entry payment

Choose this option to access the payment screen.

  • After entering an amount, press  confirm .
  • You are prompted to input the PAN, and then the card expiry date.

Refund

Choose this option to perform a refund to a card:

  • Enter the amount you want to refund.
  • Press  confirm .

 

The transaction then follows the normal flow.

Maintenance - VX690

Inspecting device security - VX690

Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data.

Please make sure you and your store staff do the following: 

  • Verify your device looks like the pictures in this manual.

  • The Adyen logo or your company logo should show up after powering on the terminal.

  • Do not use the device if it is damaged or covered with a sticker.

  • Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices.

  • Do not install, replace, or return devices without verification.

  • Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to unplug or open devices).

  • Report suspicious behaviour and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer).

Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly basis.

In case of any doubts, do not use the device and contact Adyen via the regular escalation channels.

Replacing Paper Rolls - VX690

The VX680 uses the following receipt paper: 

  • 57 mm x 40 mm x 12 mm thermal receipt paper

It is important you have sufficient stock of receipt paper, as without receipt paper it is not possible to accept payments.
Paper is the merchant’s responsibility (Adyen does not sell paper).

  1. Gently pull the latch located on the top of the terminal to unlock the paper roll cover.
  2. Lift the printer cover up and then back.
  3. Remove any partial roll of paper in the printer tray by lifting it up.
  4. Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper.
  5. Unwind the paper roll past any glue residue.
  6. Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted.
  7. Drop the paper roll into the printer tray.
  8. Close the paper roll cover by gently pressing directly on the cover until it clicks shut. 

Admin menu - VX690

  1. To enter the terminal admin menu, press  confirm  + 9.
  2. Enter the Admin PIN code (contact the Adyen POS Support Team).
    The admin menu is displayed.

Admin menu functions - VX690

Main Menu

Menu Option
Description
1. Totals Opens the totals menu to allow printing and resetting of totals.
2. Network

Opens the network menu, allows you to view connection status, scan for networks and perform diagnostics.

3. Merchant

Opens the Merchant menu, allows you to view transactions made on the terminal, download firmware, download and view configurations, use the installer framework, and erase configurations.

4. Power Off Turns off/Shuts down the terminal.

Totals menu

Menu Option
Description
1. Print totals

(Only available on standalone terminals)

Generates a receipt showing the total processed amount per currency per card type.

2. Reset totals

(Only available on standalone terminals)

Resets the total amounts processed counter.
Do not forget to reset totals after your shift.

Network Menu

Menu option
Description
1. Connection Status View the name and connection status of the network connection.
2. Wifi View TCP/IP settings, WiFi settings, reset and reload WiFi connections.
1. TCP/IP Settings View IP address, MAC address as well as DHCP, gateway, netmask and DNS settings.
2. Wifi profiles Allows you to scan for WiFi access points, or manually add them using SSID and authentication type.
3. Wifi settings View SSID, Mac address, frequency, channel and signal quality information.
4. Wifi reset Erase the WiFi settings and reboot the terminal
5. Reload Wifi Reloads the WiFi profile configured on the backend.
3. Diagnostics Perform diagnostic tests to test connection.
1. Ping gateway Ping a specific host with a specified packet length.
2. Test PSP connection Performs a test to check connection to the PSP.

Merchant Menu

Menu option
Description
1. Transactions View transactions performed on the terminal.
2. Download firmware
Downloads a new firmware for the terminal.
Do not execute this command unless instructed to do so by Adyen Support.
3. Download configuration 

Downloads a new merchant configuration. 
Do not execute this command unless instructed to do so by Adyen Support.

4. View configuration

Shows the following information:

  • Firmware version the terminal is running
  • Merchant account the terminal is registered to
  • Additional details.
1. View settings View settings such as configuration version, IPP keys loaded, PAL URL, Sync URL, Config URL, Firmware URL, transaction amounts, printing settings, Timezone, MKE settings, Bypass PIN, Magstripe, ICC, MSR, CTLS Signature and CDA mode.
2. View firmware View version information, such as Bootstrap version, Application version, External printer settings, OS version, EOS version, Contact kernel version, Cardslot version, VSS version, CTLS modules installed.
3. View hardware View Terminal ID, Serial port, internal printer settings and CIB version.
5. Installer  
1. View Release View the latest available release. This will show which packages the installer will try to install when it runs.
2. View Packages View packages installed. This will show the packages installed and the status of each. For example, download errors per package can be viewed here.
3. Update release.json To download the release.json file containing latest release information. This will retrieve and install the release we have configured for you on the Adyen platform.
4. Run installer Runs the installer immediately, rather than waiting until midnight. 
5. Delete Packages This will delete all packages installed so all packages will be re-installed on the next run.
6. Delete single package This will delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.
7. Delete Release This will remove the release that has been pushed from the Customer Area and install a firmware default.
6. Erase configuration Erase the configuration from the terminal.
4. Power off Turns off/Shuts down the terminal.

Technical specifications - VX690

Power
Battery: Li-Ion 3.7V/2450mAh
Temperature
0º to 50º C (32º to 122º F) operating temperature 
-20º to 60º C (-4º to 140º F) storing temperature 
5% to 90% relative humidity, non-condensing
External Dimensions

Terminal:

Length: 167mm

Width: 78mm

Height: 55mm 

Weight

372g

Processor 400 MHz | ARM11 32-bit RISC processor
Memory
192MB (128MB Flash, 64MB SDRAM)
Display
3.5" QVGA 
Capacitive touch screen
Connectivity
5GHz Wi-Fi & 2.4 GHz Wi-Fi
Printer
30 lps | 40mm paper roll
Card Readers Triple track MSR | landed smart card
Contactless
ISO14443 A&B 
MiFare 
ISO18092 capable 
EMVCo L1 certification
Supports major NFC/contactless schemes
Peripheral Ports
Single USB connector – 1 host/client | integrated charging

Troubleshooting and support - VX690

In case of a malfunction:

Request assistance:

Contact our First level support.

Provide the following information:

  • Merchant account 
  • PSP (if applicable)
  • Terminal serial number

VX820 User Manual

Here we describe how to set up, configure and use the Verifone VX820 payment device.

VX820

Legacy instructions for firmware version 11 - VX820

To download the PDF instructions  VX820 firmware v. 11, click here

Getting started VX820

Verifone VX820 Supported payment cards

Provided components

  • VX820 payment terminal
  • Power supply

Getting started

Set up your device correctly before you start using:

  • Plug the device into power supply.
  • Connect your Ethernet cable to the ETH port on the power cable.
  • Perform a device security inspection.

Only connect a regular Ethernet cable to the ETH port.
Using any other type of cable or another port (for example, the RS232 port) might severely damage the device.

Boarding the terminal - VX820

Before you begin

Ensure the VX820 is fully charged.
To charge the terminal, leave it plugged in to the powered USB cable until the led indicator remains lit.

Board the terminal only after successfully following the steps in Getting Started.

Steps

Preparing to board

  1. Press  confirm   9  to open the Admin menu.
  2. Choose 1.Network.
  3. Choose 2. Ethernet
  4. Choose 1TCP/IP settings to view and make a note of the terminal's IP address.
  5. Download and Install the Adyen app from iTunes or the Google Play Store.

Boarding with an Android device

  1. Open the Adyen app.
  2. Enter your account details. These were provided in the registration email of your merchant account. If you do not have these, please email possupport@adyen.com
  3. Tap Add new device.
  4. Tap WiFi.
  5. Enter the IP address of your terminal and tap Add Device.
  6. The Adyen App identifies the terminal, syncs with adyen and verifies the terminal configuration
  7. The terminal will restart.
    When it restarts, the terminal is boarded and ready to be used.

Boarding with an iOS device

  1. Open the Adyen App on the mobile device.
  2. Tap the  icon .
  3. Tap the '+' at the top of the Payment device popup menu.
  4. Enter the device hostname or IP.
  5. The device will now be listed in the Payment device menu with the status "Not Boarded".
  6. Tap the name of the device. A message displays saying the device is not configured, with options to Cancel or Board device.
  7. Tap Board Device.
  8. The Adyen App identifies the terminal, syncs with adyen and verifies the terminal configuration
  9. The terminal will restart.
    When it restarts, the terminal is boarded and ready to be used.

 

Boarding with the Adyen Customer Area 

 

  1. Log in to the Adyen Customer Area with your credentials.
  2. Go to your Merchant account page.
  3. Click Customize this page.
    A widget dock appears.
  4. Drag the Point of Sale widget from the widget dock to columns on the page.
  5. Click Back to Dashboard.
  6. On the Point of Sale widget, click Board terminal.
  7. Under Register Terminal, specify whether your terminal is integrated with a cash register.

  8. Under Receipt, review the printer status and custom receipt lines.

  9. Under Terminal(s), type your serial number and select a webservice user. 

  10. Click Add more to board more terminals.

  11. Click Register.
  12. Ensure the terminal is powered on.
  13. Click "Show one time password".
  14. Enter your one-time password on the terminal.
    The terminal may reboot more than once.
  15. After rebooting, the terminal will receive the merchant configuration, and you can begin processing payments.

Boarding the terminal with the Adyen Platform in standalone mode

Board the terminal using the Adyen App once to register it to our Adyen platform and configure it for standalone mode. From there you can continue to use the terminal in standalone mode, without the use of the Adyen app or our integrations.


Boarding the terminal with custom integrations  

 See  Basic Functionality to get information on processing payments.

Basic functionality VX820

If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it failed to synchronise to Adyen platform due to lack of an outgoing internet connection.

Standalone payment

To process a standard payment transaction, do the following:

  1. Press  confirm  on the keypad or tap Start on the screen.
  2. Enter the transaction amount, then press  confirm .
  3. Hand over the device to the shopper.
  4. The shopper inserts (cards with chip) or swipes (cards without chip) their card.
  5. Depending on the card, the shopper is prompted to to enter their PIN code, place a signature or do nothing.
    1. PIN code: the shopper enters their PIN code on the device.
      2 receipts are printed.
    2. Signature: the terminal prints a receipt that the shopper needs to sign.
      compare (i) the name and (ii) the signature on the card with the shopper’s ID.
      If they match, you can approve (1 additional receipt is printed) or decline (2 additional receipts are printed) the transaction on the device.
  6. After each transaction, at least 2 receipts are printed:
    1. A merchant receipt, and
    2. A shopper receipt.

Shift and end-of-day reports

The terminal can print a summary with an overview of the total amounts processed since the last reset. 

If you want to print a summary report periodically, reset the counters after printing the report.

To print the day totals, do the following:

  1. Press  confirm  + 9.
  2. Enter the security code.
  3. Choose 1. Totals.
  4. Choose 1. Print totals to print the day totals.
  5. After printing the day totals, choose 2. Reset totals to reset the counter.

If you do not have your security code, email possupport@adyen.com

Using the Installer framework - VX820

The new Installer Framework allows you to download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware. 

Use the new Installer to view releases that are ready to install and view the packages to be installed. You can retrieve and install the configured release on the Adyen platform, run the installer immediately (rather than at midnight), and delete packages and releases.

The installer framework is available from firmware v. 14.

Open the Installer menu

  1. Press  confirm  + 9 to open the Admin menu.
  2. Press 3 to open the Merchant menu.

    The Installer menu is located under the Admin menu from v. 15 onward.

  3. Scroll through the menu using the * key to scroll up and the # key to scroll down.
  4. Select 5. Installer to open the installer menu.

View, install and update releases

From the installer menu,

  1. Press 1.View Release to view the latest available release.
    This will show which packages the installer will try to install when it runs.
  2. Press 2 . View Packages to view packages installed.
    This will show the packages installed and the status of each. For example, download errors per package can be viewed here.
  3. Press 3. Update release.json to download the release.json file containing latest release information.
    This will retrieve and install the release we have configured for you on the Adyen platform.

  4. Press 4Run Installer to run the installer immediately, rather than waiting until midnight. On restart, the device begins installing from the installer framework.

The PED will restart multiple times while it downloads and configures updated system files.

Delete packages and releases

  1. Press 5.Delete Packages. This will delete all packages installed so all packages will be re-installed on the next run.
  2. Press 6. Delete Single PackageThis will delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.
  3. Press 7. Delete Release to delete the release. This will remove the release that has been pushed from the Customer Area and install a firmware default.

Special payment functions VX820

Special payment functions menu

The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in the menu may vary, depending on your merchant configuration.

To enter the special payment functions menu, do the following:

  • Press  confirm  + 8.
  • Enter the PIN code to unlock the device. 
    If you do not know the code, contact the Adyen POS Support Team to obtain the specific PIN code for your device.

Depending on your configuration, one or more of the following payment options are normally available:

Normal payment

Choose this option to access the payment screen, where you can enter an amount.

Manual entry payment

Choose this option to access the payment screen.

  • After entering an amount, press  confirm .
  • You are prompted to input the PAN, and then the card expiry date.

Refund

Choose this option to perform a refund to a card:

  • Enter the amount you want to refund.
  • Press  confirm .

 

The transaction then follows the normal flow.

Maintenance - VX820

Inspecting device security - VX820

Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data.

Please make sure you and your store staff do the following: 

  • Verify your device looks like the pictures in this manual.

  • The Adyen logo or your company logo should show up after powering on the terminal.

  • Do not use the device if it is damaged or covered with a sticker.

  • Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices.

  • Do not install, replace, or return devices without verification.

  • Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to unplug or open devices).

  • Report suspicious behaviour and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer).

Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly basis.

In case of any doubts, do not use the device and contact Adyen via the regular escalation channels.

Admin menu - VX820

  1. To enter the terminal admin menu, press  confirm  + 9.
  2. Enter the Admin PIN code (contact the Adyen POS Support Team).
    The admin menu is displayed.

Admin menu functions - VX820

Main Menu

Menu Option
Description
1. Totals Opens the totals menu to allow printing and resetting of totals.
2. Network

Opens the network menu, allows you to view connection status, scan for networks and perform diagnostics.

3. Merchant

Opens the Merchant menu, allows you to view transactions made on the terminal, download firmware, download and view configurations, use the installer framework, and erase configurations.

4. Power Off Turns off/Shuts down the terminal.

Totals menu

Menu Option
Description
1. Print totals

(Only available on standalone terminals)

Generates a receipt showing the total processed amount per currency per card type.

2. Reset totals

(Only available on standalone terminals)

Resets the total amounts processed counter.
Do not forget to reset totals after your shift.

Network Menu

Menu option
Description
1. Connection Status View the name and connection status of the network connection.
2. Ethernet Lists ethernet network settings, such as IP address, gateway, netmask, DNS and MAC address.
3. Diagnostics Perform diagnostic tests to test connection.
1. Ping gateway Ping a specific host with a specified packet length.
2. Test PSP connection Performs a test to check connection to the PSP.

Merchant Menu

Menu option
Description
1. Transactions View transactions performed on the terminal.
2. Download firmware
Downloads a new firmware for the terminal.
Do not execute this command unless instructed to do so by Adyen Support.
3. Download configuration 

Downloads a new merchant configuration. 
Do not execute this command unless instructed to do so by Adyen Support.

4. View configuration

Shows the following information:

  • Firmware version the terminal is running
  • Merchant account the terminal is registered to
  • Additional details.
1. View settings View settings such as configuration version, IPP keys loaded, PAL URL, Sync URL, Config URL, Firmware URL, transaction amounts, printing settings, Timezone, MKE settings, Bypass PIN, Magstripe, ICC, MSR, CTLS Signature and CDA mode.
2. View firmware View version information, such as Bootstrap version, Application version, External printer settings, OS version, EOS version, Contact kernel version, Cardslot version, VSS version, CTLS modules installed.
3. View hardware View Terminal ID, Serial port, internal printer settings and CIB version.
5. Installer  
1. View Release View the latest available release. This will show which packages the installer will try to install when it runs.
2. View Packages View packages installed. This will show the packages installed and the status of each. For example, download errors per package can be viewed here.
3. Update release.json To download the release.json file containing latest release information. This will retrieve and install the release we have configured for you on the Adyen platform.
4. Run installer Runs the installer immediately, rather than waiting until midnight. 
5. Delete Packages This will delete all packages installed so all packages will be re-installed on the next run.
6. Delete single package This will delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.
7. Delete Release This will remove the release that has been pushed from the Customer Area and install a firmware default.
6. Erase configuration Erase the configuration from the terminal.
4. Power off Turns off/Shuts down the terminal.

Technical specifications VX820

VX820 technical specifications

Processor 400 MHz, ARM11 32-bit RISC processor Security

SSL v.3.0, 3DES encryption,
Master/Session and DUKPT key management;
VeriShield file authentication;
PCI PTS 3.X approved

Memory 160 MB (128 MB of Flash, 32 MB of SDRAM) standard,
designed to support up to 500 MB
optional
micro SD flash memory card
Physical

Length: 173 mm (6.81 in.);
width: 87 mm (3.43 in.);
height: 35 mm (1.38in.);
weight: terminal 308 g (0.68 lbs.)

Display
240x320 pixel color TFT (QVGA),
supports
up to 26 lines x 26 characters
Environmental

0° to 50° C (32° to 122° F) operating temperature;
5% to 90% relative humidity, non-condensing

Magnetic card reader

Triple track (tracks 1, 2, 3), high coercivity, bi-directional

Voltage

AC input 100 - 240 V AC, 50/60 Hz;
DC output 8.6 - 9.4 V DC, 4.0 Amp

Primary smart card

ISO 7816, 1.8 V, 3 V, 5 V; synchronous and asynchronous cards;
EMV level 1 and 2 t
ype approved

Contactless applications
MasterCard PayPass M/Chip, MasterCard PayPass MagStripe,
Visa payWave MSD, Visa payWave qVSDC, Discover Zip,
American Express ExpressPay, Pass-through access to ISO
14443-4 and MiFare card, for direct host terminal based
application access, Secure SoftSAM,
Hardware
SAM card reader

3 Security Access Modules (SAMs) 

SAM optional

NFC applications, support for ISO 18092

Peripheral ports
USB host and RS-232 to support peripheral devices Telco
and Ethernet ports to support communications
   
Printer

Integrated thermal printer with graphics capabilities,
18 lines per second, 24 or 32 columns,
standard paper roll 58 mm (2.25 in.) x 25M, single ply

   
Modem

Standard 56 kbps modem Bell 103/212a, CCITT
V.21/V.22/V.22bis/V.32/V.32bis
(300/1200/2400/9600/
14400/33.6/56 and
HC FastConnect for 1200 bps)

   
Protocols
Application selects between
asynchronous
protocols (Visa 1, Visa 2 and others), and
synchronous protocols (including ISO 8583/ SDLC)
   

Troubleshooting and support VX820

In case of a malfunction:

Request assistance:

Contact our First level support.

Provide the following information:

  • Merchant account 
  • PSP (if applicable)
  • Terminal serial number

VX820 Duet User Manual

Here we describe how to set up, configure and use the Verifone VX820 Duet payment device.

VX820 Duet

If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it failed to synchronise to Adyen platform due to lack of an outgoing internet connection.

Legacy instructions for firmware version 11 - VX820 Duet

To download the PDF instructions  VX820 firmware v. 11, click here

Getting started - VX820 Duet

Verifone VX820 Duet Supported payment cards

VX820 Duet getting started

VX820 Duet

Provided components

  • VX820 payment terminal
  • Duet (base station with built-in printer)
  • Power supply
  • 1 paper roll

Getting started

Set up your device correctly before you start using:

  • Connect the base to the power supply cable, and then the power supply to the electrical grid.
  • Connect the Duet base to the Internet via the ETH port.
  • Place the receipt paper roll in the Duet base.
  • Perform a device security inspection.
Only connect a regular Ethernet cable to the ETH port.
Using any other type of cable or another port (for example, the RS232 port) might severely damage the device.

Installing the paper roll on the VX820 Duet

 

To insert the paper:

  1. Lift the Duet's printer cover latch to open it, and then lift the cover.
  2. Remove any partial roll of paper in the printer tray.
  3. Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper.
  4. Unwind the paper roll past the glue residue.
  5. Hold the roll so that the paper feeds from the bottom of the roll.
  6. Drop the paper roll into the printer tray and close the latch.
  7. The thermal print-side of the paper will feed out facing the operator.
  8. Close the cover and tear off any excess paper.
 

If the device provides empty receipts the paper roll is inserted the wrong way round.

Boarding the terminal - VX820 Duet

Before you begin

Ensure the VX820 is fully charged.
To charge the terminal, leave it plugged in to the powered USB cable until the led indicator remains lit.

Board the terminal only after successfully following the steps in Getting Started.

Steps

Preparing to board

  1. Press  confirm   9  to open the Admin menu.
  2. Choose 1.Network.
  3. Choose 2. Ethernet
  4. Choose 1TCP/IP settings to view and make a note of the terminal's IP address.
  5. Download and Install the Adyen app from iTunes or the Google Play Store.

Boarding with an Android device

  1. Open the Adyen app.
  2. Enter your account details. These were provided in the registration email of your merchant account. If you do not have these, please email possupport@adyen.com
  3. Tap Add new device.
  4. Tap WiFi.
  5. Enter the IP address of your terminal and tap Add Device.
  6. The Adyen App identifies the terminal, syncs with adyen and verifies the terminal configuration
  7. The terminal will restart.
    When it restarts, the terminal is boarded and ready to be used.

Boarding with an iOS device

  1. Open the Adyen App on the mobile device.
  2. Tap the  icon .
  3. Tap the '+' at the top of the Payment device popup menu.
  4. Enter the device hostname or IP.
  5. The device will now be listed in the Payment device menu with the status "Not Boarded".
  6. Tap the name of the device. A message displays saying the device is not configured, with options to Cancel or Board device.
  7. Tap Board Device.
  8. The Adyen App identifies the terminal, syncs with adyen and verifies the terminal configuration
  9. The terminal will restart.
    When it restarts, the terminal is boarded and ready to be used. 

Boarding with the Adyen Customer Area 

  1. Log in to the Adyen Customer Area with your credentials.
  2. Go to your Merchant account page.
  3. Click Customize this page.
    A widget dock appears.
  4. Drag the Point of Sale widget from the widget dock to columns on the page.
  5. Click Back to Dashboard.
  6. On the Point of Sale widget, click Board terminal.
  7. Under Register Terminal, specify whether your terminal is integrated with a cash register.

  8. Under Receipt, review the printer status and custom receipt lines.

  9. Under Terminal(s), type your serial number and select a webservice user. 

  10. Click Add more to board more terminals.

  11. Click Register.
  12. Ensure the terminal is powered on.
  13. Click "Show one time password".
  14. Enter your one-time password on the terminal.
    The terminal may reboot more than once.
  15. After rebooting, the terminal will receive the merchant configuration, and you can begin processing payments.

Boarding the terminal with the Adyen Platform in standalone mode

Board the terminal using the Adyen App once to register it to our Adyen platform and configure it for standalone mode. From there you can continue to use the terminal in standalone mode, without the use of the Adyen app or our integrations.


Boarding the terminal with custom integrations  

 See  Basic Functionality to get information on processing payments.

Basic functionality VX820 Duet

VX820 Duet: basic payment functionality (standalone)

Your VX820 device can perform the following payment functionality.

 

Standalone payment

 

To process a standard payment transaction, do the following:

 

  1. Press  confirm  on the keypad or tap Start on the screen.
  2. Enter the transaction amount, then press  confirm .
  3. Hand over the device to the shopper.
  4. The shopper inserts (cards with chip) or swipes (cards without chip) their card.
  5. Depending on the card, the shopper is prompted to to enter their PIN code, place a signature or do nothing.
    1. PIN code: the shopper enters their PIN code on the device.
      2 receipts are printed.
    2. Signature: the terminal prints a receipt that the shopper needs to sign.
      compare (i) the name and (ii) the signature on the card with the shopper’s ID.
      If they match, you can approve (1 additional receipt is printed) or decline (2 additional receipts are printed) the transaction on the device.
  6. After each transaction, at least 2 receipts are printed:
    1. A merchant receipt, and
    2. A shopper receipt.


Refund

Sometimes, a shopper may decide to return previously purchased goods, and you might want to start a refund transaction to pay back the corresponding amount to the shopper’s card.
For security reasons, Adyen enables refund functionality on a per-device basis. Moreover, you need to enter a password to
perform a refund.

Perform a refund

To perform a refund, do the following:

  • Press confirm  + 8.
  • Enter the security code.
  • Enter the amount to refund, then proceed like in a normal transaction.

If you do not have your security code, email possupport@adyen.com


Shift and end-of-day reports

The terminal can print a summary with an overview of the total amounts processed since the last reset. 

If you want to print a summary report periodically, reset the counters after printing the report.

To print the day totals, do the following:

  1. Press confirm  + 9.
  2. Enter the security code.

    If you do not have your security code, email possupport@adyen.com

  3. Select 1. Totals
  4. Select 1. Print totals.
  5. Select 2. Reset totals to reset the counter after printing the day totals.

 

Using the Installer framework - VX820 Duet

The new Installer Framework allows you to download and install firmware packages directly from the Adyen platform. The Installer runs at midnight and fetches updates to your PED's firmware. 

Use the new Installer to view releases that are ready to install and view the packages to be installed. You can retrieve and install the configured release on the Adyen platform, run the installer immediately (rather than at midnight), and delete packages and releases.

The installer framework is available from firmware v. 14.

Open the Installer menu

  1. Press  confirm  + 9 to open the Admin menu.
  2. Press 3 to open the Merchant menu.

    The Installer menu is located under the Admin menu from v. 15 onward.

  3. Scroll through the menu using the * key to scroll up and the # key to scroll down.
  4. Select 5. Installer to open the installer menu.

View, install and update releases

From the installer menu,

  1. Press 1.View Release to view the latest available release.
    This will show which packages the installer will try to install when it runs.
  2. Press 2 . View Packages to view packages installed.
    This will show the packages installed and the status of each. For example, download errors per package can be viewed here.
  3. Press 3. Update release.json to download the release.json file containing latest release information.
    This will retrieve and install the release we have configured for you on the Adyen platform.

  4. Press 4Run Installer to run the installer immediately, rather than waiting until midnight. On restart, the device begins installing from the installer framework.

The PED will restart multiple times while it downloads and configures updated system files.

Delete packages and releases

  1. Press 5.Delete Packages. This will delete all packages installed so all packages will be re-installed on the next run.
  2. Press 6. Delete Single PackageThis will delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.
  3. Press 7. Delete Release to delete the release. This will remove the release that has been pushed from the Customer Area and install a firmware default.

Special payment functions - VX820 Duet

Special payment functions menu

The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in the menu may vary, depending on your merchant configuration.

To enter the special payment functions menu, do the following:

  • Press  confirm  + 8.
  • Enter the PIN code to unlock the device. 
    If you do not know the code, contact the Adyen POS Support Team to obtain the specific PIN code for your device.

Depending on your configuration, one or more of the following payment options are normally available:

Normal payment

Choose this option to access the payment screen, where you can enter an amount.

Manual entry payment

Choose this option to access the payment screen.

  • After entering an amount, press  confirm .
  • You are prompted to input the PAN, and then the card expiry date.

Refund

Choose this option to perform a refund to a card:

  • Enter the amount you want to refund.
  • Press  confirm .

 

The transaction then follows the normal flow.

Maintenance - VX820 Duet

Inspecting device security - VX820 Duet

Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data.

Please make sure you and your store staff do the following: 

  • Verify your device looks like the pictures in this manual.

  • The Adyen logo or your company logo should show up after powering on the terminal.

  • Do not use the device if it is damaged or covered with a sticker.

  • Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices.

  • Do not install, replace, or return devices without verification.

  • Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to unplug or open devices).

  • Report suspicious behaviour and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer).

Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly basis.

In case of any doubts, do not use the device and contact Adyen via the regular escalation channels.

Replace paper on the VX820 Duet

The VX820 Duet uses the following receipt paper:

  • 57 mm x 47 mm x 12 mm thermal receipt paper

Replace paper

It is important you have sufficient stock of receipt paper, as without receipt paper it is not possible to accept payments.
Paper is the merchant’s responsibility (Adyen does not sell paper).

  • Lift the printer cover up.

  • Lift the paper tray, and remove any partial roll of paper.
  • Hold the roll so that the paper feeds from the bottom of the roll.
  • Press the paper roll into the printer tray.

  • Pull the paper up past the glue residue on the paper roll.
  • Close the paper roll cover by gently pressing on the cover until it clicks. Allow a small amount of paper past the glue residue to extend outside of the printer cover.
  • Tear the paper off against the serrated strip in the printer. 

Admin menu - VX820 Duet

  1. To enter the terminal admin menu, press  confirm  + 9.
  2. Enter the Admin PIN code (contact the Adyen POS Support Team).
    The admin menu is displayed.


Admin menu functions - VX820 Duet

Main Menu

Menu Option
Description
1. Totals Opens the totals menu to allow printing and resetting of totals.
2. Network

Opens the network menu, allows you to view connection status, scan for networks and perform diagnostics.

3. Merchant

Opens the Merchant menu, allows you to view transactions made on the terminal, download firmware, download and view configurations, use the installer framework, and erase configurations.

4. Power Off Turns off/Shuts down the terminal.

Totals menu

Menu Option
Description
1. Print totals

(Only available on standalone terminals)

Generates a receipt showing the total processed amount per currency per card type.

2. Reset totals

(Only available on standalone terminals)

Resets the total amounts processed counter.
Do not forget to reset totals after your shift.

Network Menu

Menu option
Description
1. Connection Status View the name and connection status of the network connection.
2. Ethernet Lists ethernet network settings, such as IP address, gateway, netmask, DNS and MAC address.
3. Diagnostics Perform diagnostic tests to test connection.
1. Ping gateway Ping a specific host with a specified packet length.
2. Test PSP connection Performs a test to check connection to the PSP.

Merchant Menu

Menu option
Description
1. Transactions View transactions performed on the terminal.
2. Download firmware
Downloads a new firmware for the terminal.
Do not execute this command unless instructed to do so by Adyen Support.
3. Download configuration 

Downloads a new merchant configuration. 
Do not execute this command unless instructed to do so by Adyen Support.

4. View configuration

Shows the following information:

  • Firmware version the terminal is running
  • Merchant account the terminal is registered to
  • Additional details.
1. View settings View settings such as configuration version, IPP keys loaded, PAL URL, Sync URL, Config URL, Firmware URL, transaction amounts, printing settings, Timezone, MKE settings, Bypass PIN, Magstripe, ICC, MSR, CTLS Signature and CDA mode.
2. View firmware View version information, such as Bootstrap version, Application version, External printer settings, OS version, EOS version, Contact kernel version, Cardslot version, VSS version, CTLS modules installed.
3. View hardware View Terminal ID, Serial port, internal printer settings and CIB version.
5. Installer  
1. View Release View the latest available release. This will show which packages the installer will try to install when it runs.
2. View Packages View packages installed. This will show the packages installed and the status of each. For example, download errors per package can be viewed here.
   
3. Update release.json To download the release.json file containing latest release information. This will retrieve and install the release we have configured for you on the Adyen platform.
4. Run installer Runs the installer immediately, rather than waiting until midnight. 
5. Delete Packages This will delete all packages installed so all packages will be re-installed on the next run.
6. Delete single package This will delete a single package installed so it will be re-installed on the next run. Use delete single package if there is an issue with the package that requires reinstallation.
7. Delete Release This will remove the release that has been pushed from the Customer Area and install a firmware default.
6. Erase configuration Erase the configuration from the terminal.
4. Power off Turns off/Shuts down the terminal.

Technical specifications - VX820 Duet

VX820 Duet technical specifications

Processor 400 MHz, ARM11 32-bit RISC processor Security SSL v.3.0, 3DES encryption,
Master/Session and DUKPT key management;
VeriShield file authentication;
PCI PTS 3.X approved
Memory 160 MB (128 MB of Flash, 32 MB of SDRAM) standard,
designed to support up to 500 MB
optional
micro SD flash memory card
Physical

Length: 178 mm (7.01 in.);
width: 98 mm (3.86 in.);
height: 109 mm (4.3in.);
weight: terminal 735 g (1.62 lbs.);
full shipping 1800 g (3.96 lbs.)

Display

240x320 pixel color TFT (QVGA),
supports
up to 26 lines x 26 characters

Environmental 0° to 50° C (32° to 122° F) operating temperature;
5% to 90% relative humidity, non-condensing
Magnetic card reader

Triple track (tracks 1, 2, 3), high coercivity, bi-directional

Voltage

AC input 100 - 240 V AC, 50/60 Hz;
DC output 8.6 - 9.4 V DC, 4.0 Amp

Primary smart card

ISO 7816, 1.8 V, 3 V, 5 V; synchronous and asynchronous cards;
EMV level 1 and 2 t
ype approved

Contactless applications
MasterCard PayPass M/Chip, MasterCard PayPass MagStripe,
Visa payWave MSD, Visa payWave qVSDC, Discover Zip,
American Express ExpressPay, Pass-through access to ISO
14443-4 and MiFare card, for direct host terminal based
application access, Secure SoftSAM,
Hardware
SAM card reader

3 Security Access Modules (SAMs) 

SAM optional NFC applications, support for ISO 18092
Peripheral ports

USB host and RS-232 to support peripheral devices Telco
and Ethernet ports to support communications

   
Printer

Integrated thermal printer with graphics capabilities,
18 lines per second, 24 or 32 columns,
standard paper roll 58 mm (2.25 in.) x 25M, single ply

   
Modem

Standard 56 kbps modem Bell 103/212a, CCITT
V.21/V.22/V.22bis/V.32/V.32bis
(300/1200/2400/9600/
14400/33.6/56 and
HC FastConnect for 1200 bps)

   
Protocols
Application selects between
asynchronous
protocols (Visa 1, Visa 2 and others), and
synchronous protocols (including ISO 8583/ SDLC)
   

Troubleshooting and support VX820 Duet

In case of a malfunction:

Request assistance:

Contact our First level support.

Provide the following information:

  • Merchant account 
  • PSP (if applicable)
  • Terminal serial number

M010 shuttle guide

Here we describe how to set up, configure and use the Miura M010 EMV Chip&Pin payment device.

Contents of the pack:
  • Miura M010 EMV Chip&Pin terminal 
  • A USB cable to charge your Miura M010 via your computer’s USB port. 

Getting Started - M010 shuttle

  1. Download and open the Adyen app from the app store.
  2. Power on the shuttle from the button on top.

If the terminal shows an asterisk at the top bar, this means that the terminal holds data which it failed to synchronise to Adyen platform due to lack of an outgoing internet connection.

Register the device - M010

  1. Enter your login credentials, provided to you during registration.
  2. Turn on your Miura M010 either by:
    • Connecting it to a power supply via a USB cable.
    • Pressing the small rectangular button on the left side.
    The full boot up may take up to three minutes.
  3. Press the ‘0’ key for 5 seconds to make your Miura M010 discoverable by Bluetooth.

Pairing the M010 with an iOS device

  1. Open the Bluetooth menu of your smartphone or tablet via Settings –> Bluetooth
  2. Press 0 for 5 seconds to make your Miura M010 discoverable by Bluetooth. 
  3. Choose the Miura M010 serial number appearing on your iOS device.
    A PIN code displays on the Miura M010 and your iOS device. 
  4. Tap Pair on your iOS device, and press the Enter button on your Miura M010.

Boarding the M010 with an iOS device

  1. Start the Adyen app.

  2. Tap the menu button on the top left.

  3. Tap the Payment Device option from the menu.

  4. Tap the Miura M010, a popup displays asking 'Whether you want to board the device', tap Board Device
    The Miura M010 is registered.

  5. After successfully boarding Miura M010, select the Miura M010 to display the payment screen.
    You are now ready to accept payments. 

Pairing the M010 with an Android device

Pair your Miura M010 with your Android phone/ tablet

  1. Start the Adyen app.

  2. Tap Payment Device.

    1. Tap Add new device.

    2. Tap Bluetooth.

  3. Press 0 for 5 seconds to make your Miura M010 discoverable by Bluetooth.

  4. On the Adyen app, tap the device corresponding to the serial number of your Miura M010.

  5. A passkey screen appears on your Android device, tap OK on your Android device, and press the Enter button on your Miura M010.
    A 'Device Boarded' message appears. You are now ready to accept payments.

Processing a transaction using the M010

Make sure your Miura M010 is switched on.

  1. Enter the amount on your POS device.
    The default merchant reference is selected from the selected merchant account. You can additionally enter the merchant reference in the payment screen for a specific transaction.
  2. Your Miura M010 supports contactless payments
    The first green light glows signalling the shuttle is ready for a transaction.
  3. Display the shoppers card to the top of the M10 shuttle. All the four green lights glow as the transaction is processed.
  4. Press Charge to start your transaction.
    When the display on the Miura M010 shows ‘Please insert or swipe card’, hand over the Miura M010 to the cardholder.

    The Next button can be used as backspace during input of PIN or gratuity.

    Follow the instructions on the screen. 

Signature

For some cards the app asks for the signature of the cardholder.

Hand over the device to the shopper to sign on screen using a stylus or finger and press Continue.

Click Merchant and check the signature. Approve the transaction if the signature matches or decline if it does not.

It is recommended to check the signature against a passport or official identity card. 

To save battery power, your Miura M010 automatically goes into sleep mode after 5 minutes of inactivity. To wake up Miura M010 from sleep mode, press Enter once.

To put the Miura M010 in sleep mode manually, press and hold the Cancel button for 1 second. 

We recommend to shut down Miura M010 if not in use for a longer time.

POS Terminal Fleet Manager settings reference

This table describes the POSTFM settings shown in the Customer Area. To view these settings, go to the Customer Area and browse to Point of Sale > Terminal Fleet Manager > Account configuration. 


Settings

Standalone

Setting Description
Standalone enabled Transactions are performed directly on the payment terminal.
Currency (only if Standalone is enabled) Default currency in standalone mode.
Show merchant reference  Display the merchant reference on the final screen of the transaction flow in standalone mode. 
Merchant reference Merchant reference in standalone mode. Can include fixed text and/or variable values.
For examle: 
 ${day}-${month}-${year}-${daycounter}
The 10th transaction on 15 February 2017 will generate: 15-02-17-010

POS-${daycounter}
The 10th transaction of each day in your shop will generate: POS-010

Location

Setting Description
Country Country where terminal is operating.
Language (only available on terminal level) Language displayed on terminal.
Time Zone Timezone where the terminal is operating.

Setting Description
Logo VX820 .bmp, height 200 x width 240px
Logo MX915 .png, height 236 x width 480px
Logo MX925 .png, height 443 x width 800px
Logo UX300 .bmp, height 42 x width 128px
Logo E355 .bmp, height 150 x width 320px
Logo VX690 .bmp, height 200 x width 240px
Logo VX680 .bmp, height 200 x width 240px
Logo .bmp, height 200 x width 240px
Logo VX675WIFIBT .bmp, height 150 x width 320px
Logo postfm.posterminal.receipt.logo .bmp, height 240 x width 384px

Contactless, signature, and device name

Setting Description
Contactless Terminal accepts contactless/NFC payments.
Contactless currency Currency in which contactless transactions are processed.
Ask for signature If a signature is needed,  the shopper will be asked to sign either on the paper receipt or on the terminal screen.
Device name (only available on terminal level) Name that is used in communication with the POS library to identify the terminal.
Display name Slogan shown on the start screen of the terminal (only available for the e315M, UX and Shuttle).
Display label Label shown in the status bar to identify the terminal visually.

Currencies & amounts

Amounts

Setting

Description

Max. amount

The maximum amount that the terminal will accept for a tender, in the processing currency (in minor units, up to 999999999).

Min. amount

The minimum amount that the terminal will accept for a tender, in the processing currency (in minor units, up to 999999999).

Offline swipe limit

The limit for accepting swiped credit cards offline, in the specified currency. 

CVM limit

The limit up to which no CVM (e.g. signature or PIN) is needed for contactless transactions, in the processing currency.

Reader limit

The maximum amount that the terminal will read for a contactless transaction, in the processing currency  (in minor units, up to 999999999).

Default offline limit

The limit for accepting credit cards offline, in the processing currency (chip, swipe, or contactless).

Refund

Setting

Description

Allow refunds Allow refunds to be initiated from the terminal.
Offline refund The limit for accepting cards offline for refunds.

Brand and Currencies

Setting

Description

Brands  Accepted card brands.
Currencies Accepted currencies.
DCC enabled Dynamic Currency Conversion (DCC) enabled. DCC allows shoppers to convert the transaction amount to their card's default currency when making a payment abroad.

Receipt

No header

Setting Description
Print receipt

Print receipt(s) directly from the terminal.

Receipt lines

Setting Description
Header line 1  Receipt header line 1 (up to X characters).
Header line 2  Receipt header line 2 (up to X characters). 

Software

No header

Setting Description
Adyen App Version (only available on terminal level) Adyen firmware version on terminal. 
Log (only available on terminal level) Download .txt file of terminal logs. Do not press unless instruced by Adyen Support. 
Restart hour The hour in which the terminal will reboot, in the timezone of the terminal.
Maintenance interval The interval (in minutes) where the terminal will poll the Adyen back end for open maitenance tasks.

Advanced

General

Setting Description
Configuration version The number of times config has been updated.
Terminal type  Offline/Online: Transactions can be completed both online and offline.
Offline only: Transactions can only be completed offline.
Unattended: Self-service terminals (UX series). Transactions can be completed both onlne and offline.
Transaction menu pin The 4-digit code used to enter the transaction menu.
Admin menu pin The 4-digit code used to enter the admin menu.