Your monthly invoice contains a full specification of the costs of payment processing for the given month. Invoicing typically runs at company account level; however, if you prefer it can also run at merchant account level.
You will receive additional separate invoices if you purchase new POS terminals and/or use POS related services.
For more information on reading your report, watch the following video:
How to read your invoice
Each regular transaction can include two cost types:
- Adyen's transaction fees (per transaction).
- The bank or card scheme commissions, which can be a percentage and/or a fixed fee. In some cases, these fees also decrease as volume increases.
To download a sample Invoice, click here.
Your invoice consists of at least two pages:
- A header page summarizing the previous month's transaction fees and commissions.
- A detail page with tables for calculated and already deducted amounts.
- Optionally, you may choose to break down your invoice details by merchant account; in this case, your invoice includes additional pages, organized by merchant account.
Invoice summary page
The Still Due amount may be positive or negative. In the payment instructions section you can find further information on the follow-up steps you need to make to balance any existing differences. In either case, differences are rectified in the following settlement batch.
Some causes for differences in calculated and collected fees can be:
- Tiered pricing: during the month you will be charged with the lowest tier.
- For transactions occurring during the last few days of the month, the transaction fee is charged in the current month, whereas commission fees may be charged in the following month.
- Any price changes introduced during the month.
Invoice detail page
The second page contains a table showing how the totals on the summary page are calculated. The resulting amount in the bottom-right cell equals the invoice total, VAT excluded.
The already deducted table on the invoice contains the total charges already deducted from earlier settlements. These amounts are in the settlement reports as well, so you can verify the charges.
POS hardware sales and related services invoices
You receive a separate invoice for the purchase of POS hardware.
You receive a separate invoice for the recurring service fee related to POS hardware such as replacement service, SIM card subscription and first line support service.
The invoices consist of two pages, a summary page and a detail page. The amount due is typically deducted from the settlement.
Adyen typically settles funds to your bank account twice a week.
Funds settlement = transaction amounts - refunds and/or chargebacks (if any/if applicable)
Adyen uses net settlement; therefore, any applicable fees and commissions are already deducted from your settlement batch. The accompanying settlement reports contain a detailed calculation and justification.
Because the actual fees per transaction depend on the total volume processed during a given month, the intermediary amounts deducted from the settlements can vary slightly from the actual amounts due. Only at the end of the month are we able to calculate the final amounts. Therefore, an invoice always contains two totals:
- The already deducted amount, and
- The final calculated amounts.
The resulting difference is settled with your next batch using the invoice deduction line.
For invoices relating to POS hardware sales and POS related services, the total invoice amount is equal to the amount due because nothing has been deducted throughout the month. The Amount Due is deducted from the next settlement batch using invoice deduction line.