Defend dispute

This is the final call that you should perform to the dispute service. After you have completed all the steps, the real dispute defense takes place with all the submitted documentation.

 Initiate the call after providing the relevant documents for defending the dispute.

Request

<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
  <soap:Body>
    <defendDispute xmlns="http://dispute.services.adyen.com">
      <request>
        <defenseReasonCode>AdditionalInformation</defenseReasonCode>
        <disputePspReference>9913486733050081</disputePspReference>
        <merchantAccountCode>YourMerchant</merchantAccountCode>
      </request>
    </defendDispute>
  </soap:Body>
</soap:Envelope>

For information on available fields, refer to DefendDisputeRequest.

Response

<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:ns0="http://dispute.services.adyen.com">
  <soap:Body>
    <ns0:supplyDefenseDocumentResponse>
      <ns0:response>
        <ns0:disputeServiceResult>
          <ns0:success>true</ns0:success>
        </ns0:disputeServiceResult>
      </ns0:response>
    </ns0:supplyDefenseDocumentResponse>
  </soap:Body>
</soap:Envelope>

For information on available fields, refer to SupplyDefenseDocumentResponse.