How to get the web service (WS) user password

To be able to connect to the Adyen Web API (for example, to make payment requests), ensure you provide an API Key or basic authentication credentials.

To obtain these credentials, follow the instructions below:

  1. Sign in to the Customer Area using your company-level account.

  2. Navigate to Account > Users.

  3. If you don't have a web service user yet, click Add new user.
    If you already have a web service user, search for ws@Company.[YourCompanyAccount] in the users list.

  4. In the Authentication pane, click Generate Password


    After a new password is generated, don't forget to copy it and securely store in your system – this password is required to connect to the Adyen payments platform, and you wouldn't be able to restore it later.

  5. Make sure that you stored the password for the web service user on your side, then click Save at the bottom of this page for the new password to take effect.

Note that these values must be changed when you switch your account from test to live.

See also: How to get the API key.