{"title":"Raw responses","category":"default","creationDate":1671032580,"content":"
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Point of Sale<\/h5>

For an in-person payments integration, see the most common raw responses that Terminal API returns<\/a>.<\/p><\/div><\/div>\n\n

When a card scheme or issuer declines a transaction, they send us a raw response to explain why. This is also known as the \"raw acquirer response\".<\/p>\n

The many raw responses are slightly different between schemes and are subject to change. For that reason, we map raw responses for failed transactions to a combination of a resultCode<\/code> field with a value of Refused<\/strong> or Cancelled<\/strong>, and a refusalReason<\/code> field explaining why the transaction did not succeed.<\/p>\n

If you want to receive the raw response in your API responses as well, you can enable that in your Customer Area.<\/p>\n

On this page, we describe the most common raw responses related to refused or canceled transactions. In the tables, Journal type<\/strong> refers to payment details in your Customer Area.<\/p>\n

Requirements<\/h2>\n\n\n\n\n\n\n
Requirement<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
Integration type<\/strong><\/td>\nAn online payments<\/a> integration.<\/td>\n<\/tr>\n
Setup steps<\/strong><\/td>\nBefore you begin, in your Customer Area enable receiving raw responses<\/a>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Recommendations<\/h2>\n

Take the following recommendations into account with regard to handling raw responses.<\/p>\n