{"title":"Look up payments","category":"default","creationDate":1778669839,"content":"<p>The <a href=\"https:\/\/essentials-test.adyen.com\/essentials\/payments\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Payments section<\/a> contains a list of all your payments. You can filter by criteria such as status or payment method, and view detailed information about individual payments.<\/p>\n<h2>View all payments<\/h2>\n<p>To view payments, you need to have the <strong>View payments<\/strong> <a href=\"\/essentials\/users#roles\">user role<\/a>.<\/p>\n<p>To view a list of all payments:<\/p>\n<ol>\n<li>Log in to <a href=\"https:\/\/essentials-live.adyen.com\/essentials\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Essentials<\/a>.<\/li>\n<li>Go to <strong>Payments<\/strong>.<br \/>\nThis opens a list of all payments processed through your merchant account.<\/li>\n<\/ol>\n<p>To download the full payments list as a CSV file, select <strong>Export<\/strong> in the upper-right corner.<\/p>\n<p><a rel=\"lightbox\" href=\"\/user\/pages\/docs\/29.essentials\/18.look-up-payments\/payments.jpg\" src=\"\">\n  <img alt=\"Payments list showing all processed payments with filtering options.\" src=\"\/user\/pages\/docs\/29.essentials\/18.look-up-payments\/payments.jpg\" \/>\n<\/a><\/p>\n<h3>Look up individual payments<\/h3>\n<p>To look up individual payments, you can use either:<\/p>\n<ul>\n<li>The search bar at the top of the payments list.<\/li>\n<li>The <strong>Filters<\/strong> menu in the upper-right corner. You can filter payments by date, status (for example <span translate=\"no\"><strong>Settled<\/strong><\/span> or <span translate=\"no\"><strong>Refused<\/strong><\/span>), amount, shopper interaction (<span translate=\"no\"><strong>Ecommerce<\/strong><\/span> or <span translate=\"no\"><strong>In-person payments<\/strong><\/span>), payment method, and store.<\/li>\n<\/ul>\n<h2>View payment details<\/h2>\n<p>Selecting a specific payment in the list opens a panel with the following tabs:<\/p>\n<ul>\n<li><a href=\"#overview\">Overview<\/a>: detailed information about the payment.<\/li>\n<li><a href=\"\/essentials\/refund-payments\">Cancel<\/a>\/<a href=\"\/essentials\/refund-payments\">Refund<\/a>: if it is possible to cancel or refund this payment, you can do so here.<\/li>\n<li>History: the <a href=\"\/essentials\/payments-lifecycle\">statuses<\/a> that the payment has gone through.<\/li>\n<li>Receipt: the receipt for the payment (only available for point-of-sale payments processed through a terminal).<\/li>\n<\/ul>\n<h3 id=\"overview\">Overview tab<\/h3>\n<p>The <strong>Overview<\/strong> tab contains detailed information about the payment, including:<\/p>\n<h4>Payment details<\/h4>\n<ul>\n<li><strong>PSP reference<\/strong>: this is Adyen's unique 16-character reference for this payment.<\/li>\n<li><strong>Date<\/strong>: the creation date for this payment (when the payment status became <span translate=\"no\"><strong>Received<\/strong><\/span>).<\/li>\n<li><strong>Payment method<\/strong>: the payment method used to process this payment.<\/li>\n<li><strong>Cardholder name<\/strong>: the name of the cardholder.<\/li>\n<li><strong>Card number<\/strong>: the card number, with some digits masked.<\/li>\n<li><strong>Expiry date<\/strong>: expiry date of the card.<\/li>\n<li><strong>Issuer<\/strong> country: the country of the issuer.<\/li>\n<li><strong>Shopper<\/strong> interaction:\n<ul>\n<li><span translate=\"no\"><strong>Ecommerce<\/strong><\/span>: payments processed online.<\/li>\n<li><span translate=\"no\"><strong>POS<\/strong><\/span>: payments processed at the point of sale.<\/li>\n<li><span translate=\"no\"><strong>ContAuth<\/strong><\/span>: payments processed using stored payment details.<\/li>\n<\/ul><\/li>\n<li><strong>Settlement Batch<\/strong>: available for payments with the status: <span translate=\"no\"><strong>Settled<\/strong><\/span> or <span translate=\"no\"><strong>Refunded<\/strong><\/span>. Indicates in which <a href=\"\/essentials\/getting-paid\">payout batch<\/a> the payout or refund is processed.<\/li>\n<\/ul>\n<div class=\"notices green\">\n<p>Shopper details such as cardholder name and address are masked by default. To view unmasked shopper details, your user must have the <strong>Merchant view PII<\/strong> <a href=\"\/account\/user-roles\">user role<\/a>.<\/p>\n<\/div>\n<h4>Merchant details<\/h4>\n<ul>\n<li><strong>Merchant reference<\/strong>: this is your reference for this payment.<\/li>\n<li><strong>Merchant account<\/strong>: the name of the merchant account through which this payment was processed.<\/li>\n<\/ul>\n<h4>Acquirer response<\/h4>\n<ul>\n<li><strong>Status<\/strong>: status of the payment.<\/li>\n<li><strong>Response<\/strong>: the raw acquirer response, or the refusal reason in case the payment was refused.<\/li>\n<\/ul>\n<p><a rel=\"lightbox\" href=\"\/user\/pages\/docs\/29.essentials\/18.look-up-payments\/payment-details.jpg\" src=\"\">\n  <img alt=\"Payment details panel showing payment, merchant, and acquirer response information.\" src=\"\/user\/pages\/docs\/29.essentials\/18.look-up-payments\/payment-details.jpg\" \/>\n<\/a><\/p>","url":"https:\/\/docs.adyen.com\/essentials\/look-up-payments","articleFields":{"description":"Look up detailed information about payments.","feedback_component":true,"section_icon":"user-management.svg","last_edit_on":"17-06-2021 15:12"},"algolia":{"url":"https:\/\/docs.adyen.com\/essentials\/look-up-payments","title":"Look up payments","content":"The Payments section contains a list of all your payments. You can filter by criteria such as status or payment method, and view detailed information about individual payments.\nView all payments\nTo view payments, you need to have the View payments user role.\nTo view a list of all payments:\n\nLog in to Essentials.\nGo to Payments.\nThis opens a list of all payments processed through your merchant account.\n\nTo download the full payments list as a CSV file, select Export in the upper-right corner.\n\n  \n\nLook up individual payments\nTo look up individual payments, you can use either:\n\nThe search bar at the top of the payments list.\nThe Filters menu in the upper-right corner. You can filter payments by date, status (for example Settled or Refused), amount, shopper interaction (Ecommerce or In-person payments), payment method, and store.\n\nView payment details\nSelecting a specific payment in the list opens a panel with the following tabs:\n\nOverview: detailed information about the payment.\nCancel\/Refund: if it is possible to cancel or refund this payment, you can do so here.\nHistory: the statuses that the payment has gone through.\nReceipt: the receipt for the payment (only available for point-of-sale payments processed through a terminal).\n\nOverview tab\nThe Overview tab contains detailed information about the payment, including:\nPayment details\n\nPSP reference: this is Adyen's unique 16-character reference for this payment.\nDate: the creation date for this payment (when the payment status became Received).\nPayment method: the payment method used to process this payment.\nCardholder name: the name of the cardholder.\nCard number: the card number, with some digits masked.\nExpiry date: expiry date of the card.\nIssuer country: the country of the issuer.\nShopper interaction:\n\nEcommerce: payments processed online.\nPOS: payments processed at the point of sale.\nContAuth: payments processed using stored payment details.\n\nSettlement Batch: available for payments with the status: Settled or Refunded. Indicates in which payout batch the payout or refund is processed.\n\n\nShopper details such as cardholder name and address are masked by default. To view unmasked shopper details, your user must have the Merchant view PII user role.\n\nMerchant details\n\nMerchant reference: this is your reference for this payment.\nMerchant account: the name of the merchant account through which this payment was processed.\n\nAcquirer response\n\nStatus: status of the payment.\nResponse: the raw acquirer response, or the refusal reason in case the payment was refused.\n\n\n  \n","type":"page","locale":"en","boost":18,"hierarchy":{"lvl0":"Home","lvl1":"Essentials","lvl2":"Look up payments"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/essentials","lvl2":"\/essentials\/look-up-payments"},"levels":3,"category":"","category_color":"","tags":["payments"]},"articleFiles":{"payment-details.jpg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/29.essentials\/18.look-up-payments\/payment-details.jpg\" \/>","payments.jpg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/29.essentials\/18.look-up-payments\/payments.jpg\" \/>"}}