---
title: "Look up payments"
description: "Look up detailed information about payments."
url: "https://docs.adyen.com/essentials/look-up-payments"
source_url: "https://docs.adyen.com/essentials/look-up-payments.md"
canonical: "https://docs.adyen.com/essentials/look-up-payments"
last_modified: "2021-06-17T15:12:00+02:00"
language: "en"
---

# Look up payments

Look up detailed information about payments.

The [Payments section](https://essentials-test.adyen.com/essentials/payments) contains a list of all your payments. You can filter by criteria such as status or payment method, and view detailed information about individual payments.

## View all payments

To view payments, you need to have the **View payments** [user role](/essentials/users#roles).

To view a list of all payments:

1. Log in to [Essentials](https://essentials-live.adyen.com/essentials).
2. Go to **Payments**.\
   This opens a list of all payments processed through your merchant account.

To download the full payments list as a CSV file, select **Export** in the upper-right corner.

[![Payments list showing all processed payments with filtering options.](/user/pages/docs/29.essentials/18.look-up-payments/payments.jpg)](/user/pages/docs/29.essentials/18.look-up-payments/payments.jpg)

### Look up individual payments

To look up individual payments, you can use either:

* The search bar at the top of the payments list.
* The **Filters** menu in the upper-right corner. You can filter payments by date, status (for example **Settled** or **Refused**), amount, shopper interaction (**Ecommerce** or **In-person payments**), payment method, and store.

## View payment details

Selecting a specific payment in the list opens a panel with the following tabs:

* [Overview](#overview): detailed information about the payment.
* [Cancel](/essentials/refund-payments)/[Refund](/essentials/refund-payments): if it is possible to cancel or refund this payment, you can do so here.
* History: the [statuses](/essentials/payments-lifecycle) that the payment has gone through.
* Receipt: the receipt for the payment (only available for point-of-sale payments processed through a terminal).

### Overview tab

The **Overview** tab contains detailed information about the payment, including:

#### Payment details

* **PSP reference**: this is Adyen's unique 16-character reference for this payment.

* **Date**: the creation date for this payment (when the payment status became **Received**).

* **Payment method**: the payment method used to process this payment.

* **Cardholder name**: the name of the cardholder.

* **Card number**: the card number, with some digits masked.

* **Expiry date**: expiry date of the card.

* **Issuer** country: the country of the issuer.

* **Shopper** interaction:

  * **Ecommerce**: payments processed online.
  * **POS**: payments processed at the point of sale.
  * **ContAuth**: payments processed using stored payment details.

* **Settlement Batch**: available for payments with the status: **Settled** or **Refunded**. Indicates in which [payout batch](/essentials/getting-paid) the payout or refund is processed.

Shopper details such as cardholder name and address are masked by default. To view unmasked shopper details, your user must have the **Merchant view PII** [user role](/account/user-roles).

#### Merchant details

* **Merchant reference**: this is your reference for this payment.
* **Merchant account**: the name of the merchant account through which this payment was processed.

#### Acquirer response

* **Status**: status of the payment.
* **Response**: the raw acquirer response, or the refusal reason in case the payment was refused.

[![Payment details panel showing payment, merchant, and acquirer response information.](/user/pages/docs/29.essentials/18.look-up-payments/payment-details.jpg)](/user/pages/docs/29.essentials/18.look-up-payments/payment-details.jpg)