{"title":"Cancel or refund a payment","category":"default","creationDate":1778669839,"content":"<p>If you want to return the funds to the shopper, for example if they returned an item or if an item is out of stock, you need to cancel or refund the payment:<\/p>\n<ul>\n<li>If the <a href=\"\/essentials\/payments-lifecycle\">payment status<\/a> is <span translate=\"no\"><strong>Authorised<\/strong><\/span>, you need to cancel the payment.<\/li>\n<li>If the <a href=\"\/essentials\/payments-lifecycle\">payment status<\/a> is <span translate=\"no\"><strong>SentForSettle<\/strong><\/span> or <span translate=\"no\"><strong>Settled<\/strong><\/span>, you need to refund the payment.<\/li>\n<\/ul>\n<p>To cancel or refund a payment, you need to have the <strong>Merchant manage payments<\/strong> <a href=\"\/essentials\/users#roles\">user role<\/a>.<\/p>\n<p>To cancel or refund a payment:<\/p>\n<ol>\n<li>Log in to <a href=\"https:\/\/essentials-live.adyen.com\/essentials\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Essentials<\/a>.<\/li>\n<li>Go to <strong>Payments<\/strong>.<\/li>\n<li>Select or search for the payment you want to cancel or refund. If the payment can be canceled or refunded, you see a <strong>Cancel<\/strong> tab or a <strong>Refund<\/strong> tab.<\/li>\n<li>Select the <strong>Cancel<\/strong> tab or the <strong>Refund<\/strong> tab.<\/li>\n<li>In the <strong>Refund amount<\/strong> box, enter the amount that you want to refund. This can be either the full authorised amount, or part of the authorised amount. When canceling a payment, the canceled amount is always the full authorised amount.<\/li>\n<li>Select <strong>Cancel payment<\/strong> or <strong>Refund payment<\/strong>.<\/li>\n<li>Select <strong>Confirm<\/strong> to send the cancel or refund request.<\/li>\n<\/ol>\n<p>To learn how to refund a payment, you can also watch a video here:<\/p>\n<iframe src=\"https:\/\/player.vimeo.com\/video\/695693489\" width=\"640\" height=\"360\" frameborder=\"0\" webkitallowfullscreen mozallowfullscreen allowfullscreen><\/iframe>","url":"https:\/\/docs.adyen.com\/essentials\/refund-payments","articleFields":{"description":"Learn how to cancel or refund a payment through the Essentials dashboard.","section_icon":"user-management.svg"},"algolia":{"url":"https:\/\/docs.adyen.com\/essentials\/refund-payments","title":"Cancel or refund a payment","content":"If you want to return the funds to the shopper, for example if they returned an item or if an item is out of stock, you need to cancel or refund the payment:\n\nIf the payment status is Authorised, you need to cancel the payment.\nIf the payment status is SentForSettle or Settled, you need to refund the payment.\n\nTo cancel or refund a payment, you need to have the Merchant manage payments user role.\nTo cancel or refund a payment:\n\nLog in to Essentials.\nGo to Payments.\nSelect or search for the payment you want to cancel or refund. If the payment can be canceled or refunded, you see a Cancel tab or a Refund tab.\nSelect the Cancel tab or the Refund tab.\nIn the Refund amount box, enter the amount that you want to refund. This can be either the full authorised amount, or part of the authorised amount. When canceling a payment, the canceled amount is always the full authorised amount.\nSelect Cancel payment or Refund payment.\nSelect Confirm to send the cancel or refund request.\n\nTo learn how to refund a payment, you can also watch a video here:\n","type":"page","locale":"en","boost":18,"hierarchy":{"lvl0":"Home","lvl1":"Essentials","lvl2":"Cancel or refund a payment"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/essentials","lvl2":"\/essentials\/refund-payments"},"levels":3,"category":"","category_color":"","tags":["Cancel","refund","payment"]},"articleFiles":{"refund.jpg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/29.essentials\/19.refund-payments\/refund.jpg\" \/>"}}