{"title":"Manage your balances","category":"default","creationDate":1788346618,"content":"<p>In your <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, you can view and manage the balances held in your merchant account. In your merchant account, you hold the following balances:<\/p>\n<ul>\n<li><strong>Pending balance<\/strong>: the gross amount of sales and refunds not yet settled by the card scheme or payment method.<\/li>\n<li><strong>Refund reserve<\/strong>: the amount you configure to cover refunds, chargebacks, and other operational expenses.<\/li>\n<li><strong>Next payout amount<\/strong>: the current amount to be settled to your bank account at the next payout. This amount changes as sales, refunds, and other adjustments are processed.<\/li>\n<li><strong>Negative refund allowance<\/strong>: the amount your balance can go below zero to cover refunds. Set by Adyen.<\/li>\n<\/ul>\n<h2>Requirements<\/h2>\n<p>Before you begin, take into account the following requirements and preparations.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Requirement<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"><strong>Integration type<\/strong><\/td>\n<td style=\"text-align: left;\">You must be onboarded as a franchisee by your franchisor. For more information, see <a href=\"\/franchisees\/onboarding\">Onboarding<\/a>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><a href=\"\/franchisees\/users#roles\">\n  <strong>Customer Area roles<\/strong>\n<\/a><\/td>\n<td style=\"text-align: left;\">To top up your account, you must have the following role:<br> <strong>Manage key financial tasks<\/strong>.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>How it works<\/h2>\n<ol>\n<li>Adyen processes your payments and adds the funds to your pending balance.<\/li>\n<li>After settlement, Adyen allots the funds to your refund reserve and next payout amount.<\/li>\n<li>When your refund reserve is low, you can top up your account to cover chargebacks and refunds.<\/li>\n<\/ol>\n<h2 id=\"top-up\">Top up your account<\/h2>\n<p>The fastest way to add funds to your account is to generate a top-up payment. When Adyen receives your top-up payment, Adyen adds the funds to your refund reserve, next payout amount, or pending balance, based on the reason you select.<\/p>\n<p>Choose between the following reasons:<\/p>\n<ul>\n<li><strong>Funding my reserve balance<\/strong>: The funds are booked to your refund reserve. If the adjustment causes the funds in the reserve to exceed the <a href=\"\/account\/balances\/reserve#set-up-a-reserve\">reserve threshold<\/a>, then we automatically increase the threshold. This ensures that the funds are not paid out with the next payout batch.<\/li>\n<li><strong>Offsetting a negative amount in my payable<\/strong>: The funds are booked to your pending balance, and used to cover any negative balances caused by refunds and chargebacks.<\/li>\n<\/ul>\n<p>For payments in EUR or USD, funds are added within two business days. For other currencies, this can take up to four business days.<\/p>\n<p>To top up your merchant account:<\/p>\n<ol>\n<li>Log in to your <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>.<\/li>\n<li>Select the correct merchant account.<\/li>\n<li>Go to <strong>Balances<\/strong> &gt; <strong>Balances overview<\/strong>.<\/li>\n<li>Select <strong>Top up<\/strong>.<\/li>\n<li>Select the <strong>Reason<\/strong> for your top-up payment.<\/li>\n<li>Enter the amount you want to add.<\/li>\n<li>Select <strong>Top up with your bank account<\/strong> or <strong>Other top up methods<\/strong>.<\/li>\n<li>In the new window, complete the payment.<\/li>\n<\/ol>\n<h2 id=\"activity-log\">View the activity log<\/h2>\n<p>The activity log shows a chronological view of all changes to your balances in your merchant account.<\/p>\n<p>To view the activity log:<\/p>\n<ol>\n<li>Log in to your <a href=\"https:\/\/ca-live.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>.<\/li>\n<li>Select the correct merchant account.<\/li>\n<li>Go to <strong>Balances<\/strong> &gt; <strong>Balances overview<\/strong>.<\/li>\n<li>Select the <strong>Activity log<\/strong> tab.<\/li>\n<\/ol>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/franchisees\/getting-paid\"\n                        target=\"_self\"\n                        >\n                    Getting paid\n                <\/a><\/li><li><a href=\"\/franchisees\/sales-payouts\"\n                        target=\"_self\"\n                        >\n                    Sales and payouts\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/franchisees\/manage-your-balances","articleFields":{"description":"View and manage your balances in your Customer Area.","feedback_component":true},"algolia":{"url":"https:\/\/docs.adyen.com\/franchisees\/manage-your-balances","title":"Manage your balances","content":"In your Customer Area, you can view and manage the balances held in your merchant account. In your merchant account, you hold the following balances:\n\nPending balance: the gross amount of sales and refunds not yet settled by the card scheme or payment method.\nRefund reserve: the amount you configure to cover refunds, chargebacks, and other operational expenses.\nNext payout amount: the current amount to be settled to your bank account at the next payout. This amount changes as sales, refunds, and other adjustments are processed.\nNegative refund allowance: the amount your balance can go below zero to cover refunds. Set by Adyen.\n\nRequirements\nBefore you begin, take into account the following requirements and preparations.\n\n\n\nRequirement\nDescription\n\n\n\n\nIntegration type\nYou must be onboarded as a franchisee by your franchisor. For more information, see Onboarding.\n\n\n\n  Customer Area roles\n\nTo top up your account, you must have the following role: Manage key financial tasks.\n\n\n\nHow it works\n\nAdyen processes your payments and adds the funds to your pending balance.\nAfter settlement, Adyen allots the funds to your refund reserve and next payout amount.\nWhen your refund reserve is low, you can top up your account to cover chargebacks and refunds.\n\nTop up your account\nThe fastest way to add funds to your account is to generate a top-up payment. When Adyen receives your top-up payment, Adyen adds the funds to your refund reserve, next payout amount, or pending balance, based on the reason you select.\nChoose between the following reasons:\n\nFunding my reserve balance: The funds are booked to your refund reserve. If the adjustment causes the funds in the reserve to exceed the reserve threshold, then we automatically increase the threshold. This ensures that the funds are not paid out with the next payout batch.\nOffsetting a negative amount in my payable: The funds are booked to your pending balance, and used to cover any negative balances caused by refunds and chargebacks.\n\nFor payments in EUR or USD, funds are added within two business days. For other currencies, this can take up to four business days.\nTo top up your merchant account:\n\nLog in to your Customer Area.\nSelect the correct merchant account.\nGo to Balances &gt; Balances overview.\nSelect Top up.\nSelect the Reason for your top-up payment.\nEnter the amount you want to add.\nSelect Top up with your bank account or Other top up methods.\nIn the new window, complete the payment.\n\nView the activity log\nThe activity log shows a chronological view of all changes to your balances in your merchant account.\nTo view the activity log:\n\nLog in to your Customer Area.\nSelect the correct merchant account.\nGo to Balances &gt; Balances overview.\nSelect the Activity log tab.\n\nSee also\n\n\n                    Getting paid\n                \n                    Sales and payouts\n                \n","type":"page","locale":"en","boost":18,"hierarchy":{"lvl0":"Home","lvl1":"Franchisees","lvl2":"Manage your balances"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/franchisees","lvl2":"\/franchisees\/manage-your-balances"},"levels":3,"category":"","category_color":"","tags":["Manage","balances"]}}