Onboarding FAQs

Hello, we are Adyen! We provide payment services, and your platform has partnered with us to provide several of these services. We're most likely processing your platform's incoming transactions and then distributing those funds to wherever they're supposed to go (for example, to your bank account).

To do that, though, we need to comply with some international banking regulations. Those regulations require that we verify some of your information with official records, including conducting identity and bank checks. Once all of that is done, you're free to accept transactions and receive payouts through your platform.

You still keep the same relationship with your platform, and they're still your go-to contact for any support.

We, as Adyen, provide payment services for your platform, including processing transactions and distributing those funds where they're supposed to go (for example, payouts to you). To comply with international regulations for payment service providers, we have to verify your business, identity, and bank information with official records.

If your information isn't received or can't be verified in time, then we're required to stop all payments processing and payouts. In that case, contact your platform.

Because we're collecting your sensitive business and personal information, we have implemented additional security features to ensure everything stays safe. One such feature is the time limit for your session.

If your session expires, you must get a new link from your platform. You may need to contact your platform's support line. Keep in mind that your next session has the same time limit as the first.

When you start a new session, some of your information from the previous session may have been saved. If you submitted a full section for verification in an active session, we store that information, as well as the result of the verification. If the verification was unsuccessful or incomplete, you can access the saved information again to edit and resubmit.

We have a privacy policy that covers how we process and store any information that you share with us. We're very serious about data protection, and we will never share your information with advertisers.

Our Underwriting team can see your information and documents when they conduct the verification checks, and they also need to share it with the third parties who help us match information with official records. Finally, as per our partnership agreement, your platform can view your information, but they can't access any of the documents you upload.

To verify your identity, we need to see an official photo identification document that was issued by the government. The document must be a physical photo ID document, not digital. Make sure the document is still valid—we can't process expired, hole punched, or otherwise modified documents.

Make sure the document is a photo or scan of the physical ID document—we also can't process a screenshot of a photo, a photo pasted on another document, a photo of a screen, or a photo of a printout.

We're happy to receive a scan or photo of one of these ID types.

• Passport: make sure to scan the data page, including your photo, MRZ code, and all data.
• Driver's license: upload a scan of the front side and one of the back side.
• ID card: scan the front side and the back side of a government-issued ID card.

For a speedy verification process, check out our tips for uploading your ID document:

To confirm that you own the bank account where you'll receive payouts, we need to see an official bank document.

Supported bank document types:

• Voided blank check
• Bank letter on official letterhead
• Bank statement from the last 3 months
• Screenshot of your online banking environment

The document must display:

• Official bank logo
• Your account number (last 4 digits is fine)
• Your name as the account holder. This must match your legal entity name.

File requirements:

• JPG, JPEG, PDF, or PNG
• Between 10 KB and 10 MB
• Full color, cropped, and straightened image

Most companies have at least one ultimate beneficial owner (UBO), which is typically a person who owns 25% or more of the company. A UBO could also be someone who otherwise holds significant power in the company, such as controlling 25% or more voting rights. Often, UBOs are people like the CEO, CFO, President, Vice President, or members of the board.

If your company does not have a UBO, we need the information of an authorized signatory. This person has been granted official capacity to act or enter into a contract on behalf of the company.

Most UBOs are also signatories, but not all signatories are UBOs.