{"title":"World Cup readiness","category":"default","creationDate":1778604149,"content":"<div class=\"additional-info-block output-inline\">\n<div class=\"additional-info-block__body\"><p><img alt=\"World Cup illustration\" src=\"\/user\/pages\/docs\/industries\/world-cup\/world-cup-image.png\" \/><\/p><\/div><\/div>\n\n<p>The Soccer World Cup brings millions of visitors from around the world to host cities. For merchants in these areas, this is a unique opportunity, but also a challenge: you need to accept payments from shoppers who use different payment methods, currencies, and languages than your regular customers.<\/p>\n<p>This guide helps you prepare your in-person payments for the World Cup. Much of the advice also applies to other international sporting events and tournaments.<\/p>\n<div class=\"notices green\">\n<p>Plan ahead. Some of the recommendations below require time to implement and test. Do not make major changes right before the tournament starts.<\/p>\n<\/div>\n<h2>Accept payments from international visitors<\/h2>\n<h3>Enable QR code wallets<\/h3>\n<p>Many international visitors, especially from Asia, prefer paying with QR code wallets like Alipay, WeChat Pay, or Alipay+ (which supports multiple Asian wallets). These payment methods are easy to add and require no extra hardware.<\/p>\n<p>To get started:<\/p>\n<ol>\n<li><a href=\"\/point-of-sale\/what-we-support\/payment-methods\/add-payment-methods\">Add QR code payment methods<\/a> to your account.<\/li>\n<li>Familiarize yourself with the <a href=\"\/point-of-sale\/qr-code-wallets\">QR code payment flows<\/a>.<\/li>\n<li><a href=\"\/point-of-sale\/testing-pos-payments#testing-qr-code-wallets\">Test QR code payments<\/a> before going live.<\/li>\n<\/ol>\n<h3>Offer Dynamic Currency Conversion<\/h3>\n<p><a href=\"\/point-of-sale\/currency-conversion\">Dynamic Currency Conversion (DCC)<\/a> lets international shoppers choose to pay in their home currency. This improves the shopper experience and can increase conversion. DCC supports 60+ currencies and requires no extra contract.<\/p>\n<h3>Review your card acceptance<\/h3>\n<p>Make sure you accept the major international card schemes that visitors may use:<\/p>\n<ul>\n<li>Visa, Mastercard, Maestro (global)<\/li>\n<li>American Express, Diners, Discover, JCB (international)<\/li>\n<li>China UnionPay (Chinese visitors)<\/li>\n<\/ul>\n<p>Check your <a href=\"\/point-of-sale\/what-we-support\/payment-methods\/manage-payment-methods#view-payment-methods\">payment methods<\/a> and activate any that are currently disabled.<\/p>\n<h2>Serve international shoppers<\/h2>\n<h3>Terminal language support<\/h3>\n<p>Adyen terminals automatically switch the display language based on the shopper's card. This means a visitor from Japan sees Japanese text, while a visitor from Brazil sees Portuguese. No configuration is needed. For the full list, see <a href=\"\/point-of-sale\/what-we-support\/supported-languages#vos-terminals\">supported languages<\/a>.<\/p>\n<h3>Tax-free shopping<\/h3>\n<p>International visitors from outside the EU (or applicable region) may be eligible for VAT refunds. If you work with a tax-free shopping provider like Global Blue, you can <a href=\"\/point-of-sale\/shopper-recognition\/tax-free-shopping\">set up tax-free shopping<\/a> with secure card capture to make the refund process easier for your shoppers.<\/p>\n<h3>Tipping<\/h3>\n<p>Tipping customs vary by country. Make sure your terminals are configured to <a href=\"\/point-of-sale\/tipping\">prompt for tips<\/a> if this is relevant for your business.<\/p>\n<h2>Ensure reliability during peak times<\/h2>\n<p>High foot traffic during match days can strain your network and payment infrastructure. Prepare for this:<\/p>\n<h3>Set up cellular failover<\/h3>\n<p>If your Wi-Fi or Ethernet connection fails, terminals with built-in cellular connectivity can automatically switch to 3G\/4G. This keeps payments flowing during network outages. See <a href=\"\/point-of-sale\/design-your-integration\/network-and-connectivity\/cellular-failover\">cellular failover<\/a>.<\/p>\n<h3>Enable offline payments<\/h3>\n<p>As a backup, <a href=\"\/point-of-sale\/offline-payment\">enable offline payments<\/a> so your terminals can continue accepting payments even without internet access. Be aware of the risks and limits involved.<\/p>\n<h3>Prepare your hardware<\/h3>\n<ul>\n<li><a href=\"\/point-of-sale\/automating-terminal-management\/order-terminals-api\">Order terminals<\/a> well in advance. Delivery times can be longer during major events.<\/li>\n<li>Have backup terminals ready and tested.<\/li>\n<li>Make sure all terminals are on a <a href=\"\/point-of-sale\/release-updating\">supported software version<\/a>.<\/li>\n<li>Fully charge portable terminal batteries.<\/li>\n<\/ul>\n<h3>Use regional endpoints<\/h3>\n<p>If you have a Terminal API integration with cloud communications, use the <a href=\"\/point-of-sale\/design-your-integration\/terminal-api#live-endpoints\">regional endpoint<\/a> closest to your stores for the best performance.<\/p>\n<h2>Optimize for high-volume venues<\/h2>\n<p>Stadiums and fan zones have unique requirements. Consider these options to speed up transactions and reduce queues:<\/p>\n<h3>Speed up transactions<\/h3>\n<p>Contactless payments are significantly faster than chip-and-PIN or cash. Encourage tap payments to reduce queue times during halftime rushes. NFC wallets like Apple Pay and Google Pay are even faster since shoppers do not need to find their card.<\/p>\n<h3>Autonomous stores<\/h3>\n<p>For merchandise shops or grab-and-go concessions, consider <a href=\"\/point-of-sale\/autonomous-stores\">autonomous stores<\/a>. Shoppers tap their card to enter, take items, and leave. The payment is processed automatically without checkout queues.<\/p>\n<h3>Pay at table or seat<\/h3>\n<p>Use <a href=\"\/point-of-sale\/pay-at-x\">Pay at table<\/a> to bring portable terminals to customers in hospitality areas or VIP sections. This reduces the need for customers to queue at fixed points.<\/p>\n<h3>Adyen Giving<\/h3>\n<p>Let fans donate to charity at checkout. <a href=\"\/point-of-sale\/donate\">Adyen Giving<\/a> adds a donation prompt after payment, turning purchases into contributions. This is popular during major sporting events.<\/p>\n<h3>Pre-authorization for hotels<\/h3>\n<p>Hotels expecting an influx of international guests can use <a href=\"\/point-of-sale\/pre-authorisation\">pre-authorization<\/a> to hold funds on a guest's card at check-in, then adjust and capture the final amount at checkout. This works with DCC, so guests can see amounts in their home currency.<\/p>\n<h2>Manage risk and operations<\/h2>\n<h3>Monitor for anomalies<\/h3>\n<p>International transactions may have different patterns than your usual traffic. Review your <a href=\"\/risk-management\/configure-your-risk-profile\">risk profiles<\/a> to avoid blocking legitimate transactions from international cards.<\/p>\n<h3>Prepare for refunds<\/h3>\n<p>A spike in sales means a spike in refunds. <a href=\"\/account\/balances\/reserve\">Set up a refund reserve<\/a> to ensure you have sufficient funds to process refunds without delays.<\/p>\n<h3>Know how to get help<\/h3>\n<ul>\n<li>Bookmark the <a href=\"https:\/\/status.adyen.com\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Adyen status page<\/a>.<\/li>\n<li>Make sure your <a href=\"\/industries\/peak-season\/status-and-help#update-your-contact-details\">contact details<\/a> are up to date.<\/li>\n<li>Know how to <a href=\"\/industries\/peak-season\/status-and-help#contact-our-support-team\">contact Support<\/a> if issues arise.<\/li>\n<\/ul>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/industries\/peak-season\"\n                        target=\"_self\"\n                        >\n                    Peak season readiness\n                <\/a><\/li><li><a href=\"\/point-of-sale\/what-we-support\/payment-methods\"\n                        target=\"_self\"\n                        >\n                    Payment methods for in-person payments\n                <\/a><\/li><li><a href=\"\/point-of-sale\/currency-conversion\"\n                        target=\"_self\"\n                        >\n                    Dynamic Currency Conversion\n                <\/a><\/li><li><a href=\"\/point-of-sale\/shopper-recognition\/tax-free-shopping\"\n                        target=\"_self\"\n                        >\n                    Tax-free shopping\n                <\/a><\/li><li><a href=\"\/point-of-sale\/qr-code-wallets\"\n                        target=\"_self\"\n                        >\n                    QR code wallet payments\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/industries\/world-cup","articleFields":{"description":"Prepare your in-person payments for the influx of international visitors during the Soccer World Cup.","type":"page","feedback_component":true,"filters_component":false,"decision_tree":"[]"},"algolia":{"url":"https:\/\/docs.adyen.com\/industries\/world-cup","title":"World Cup readiness","content":"\n\n\nThe Soccer World Cup brings millions of visitors from around the world to host cities. For merchants in these areas, this is a unique opportunity, but also a challenge: you need to accept payments from shoppers who use different payment methods, currencies, and languages than your regular customers.\nThis guide helps you prepare your in-person payments for the World Cup. Much of the advice also applies to other international sporting events and tournaments.\n\nPlan ahead. Some of the recommendations below require time to implement and test. Do not make major changes right before the tournament starts.\n\nAccept payments from international visitors\nEnable QR code wallets\nMany international visitors, especially from Asia, prefer paying with QR code wallets like Alipay, WeChat Pay, or Alipay+ (which supports multiple Asian wallets). These payment methods are easy to add and require no extra hardware.\nTo get started:\n\nAdd QR code payment methods to your account.\nFamiliarize yourself with the QR code payment flows.\nTest QR code payments before going live.\n\nOffer Dynamic Currency Conversion\nDynamic Currency Conversion (DCC) lets international shoppers choose to pay in their home currency. This improves the shopper experience and can increase conversion. DCC supports 60+ currencies and requires no extra contract.\nReview your card acceptance\nMake sure you accept the major international card schemes that visitors may use:\n\nVisa, Mastercard, Maestro (global)\nAmerican Express, Diners, Discover, JCB (international)\nChina UnionPay (Chinese visitors)\n\nCheck your payment methods and activate any that are currently disabled.\nServe international shoppers\nTerminal language support\nAdyen terminals automatically switch the display language based on the shopper's card. This means a visitor from Japan sees Japanese text, while a visitor from Brazil sees Portuguese. No configuration is needed. For the full list, see supported languages.\nTax-free shopping\nInternational visitors from outside the EU (or applicable region) may be eligible for VAT refunds. If you work with a tax-free shopping provider like Global Blue, you can set up tax-free shopping with secure card capture to make the refund process easier for your shoppers.\nTipping\nTipping customs vary by country. Make sure your terminals are configured to prompt for tips if this is relevant for your business.\nEnsure reliability during peak times\nHigh foot traffic during match days can strain your network and payment infrastructure. Prepare for this:\nSet up cellular failover\nIf your Wi-Fi or Ethernet connection fails, terminals with built-in cellular connectivity can automatically switch to 3G\/4G. This keeps payments flowing during network outages. See cellular failover.\nEnable offline payments\nAs a backup, enable offline payments so your terminals can continue accepting payments even without internet access. Be aware of the risks and limits involved.\nPrepare your hardware\n\nOrder terminals well in advance. Delivery times can be longer during major events.\nHave backup terminals ready and tested.\nMake sure all terminals are on a supported software version.\nFully charge portable terminal batteries.\n\nUse regional endpoints\nIf you have a Terminal API integration with cloud communications, use the regional endpoint closest to your stores for the best performance.\nOptimize for high-volume venues\nStadiums and fan zones have unique requirements. Consider these options to speed up transactions and reduce queues:\nSpeed up transactions\nContactless payments are significantly faster than chip-and-PIN or cash. Encourage tap payments to reduce queue times during halftime rushes. NFC wallets like Apple Pay and Google Pay are even faster since shoppers do not need to find their card.\nAutonomous stores\nFor merchandise shops or grab-and-go concessions, consider autonomous stores. Shoppers tap their card to enter, take items, and leave. The payment is processed automatically without checkout queues.\nPay at table or seat\nUse Pay at table to bring portable terminals to customers in hospitality areas or VIP sections. This reduces the need for customers to queue at fixed points.\nAdyen Giving\nLet fans donate to charity at checkout. Adyen Giving adds a donation prompt after payment, turning purchases into contributions. This is popular during major sporting events.\nPre-authorization for hotels\nHotels expecting an influx of international guests can use pre-authorization to hold funds on a guest's card at check-in, then adjust and capture the final amount at checkout. This works with DCC, so guests can see amounts in their home currency.\nManage risk and operations\nMonitor for anomalies\nInternational transactions may have different patterns than your usual traffic. Review your risk profiles to avoid blocking legitimate transactions from international cards.\nPrepare for refunds\nA spike in sales means a spike in refunds. Set up a refund reserve to ensure you have sufficient funds to process refunds without delays.\nKnow how to get help\n\nBookmark the Adyen status page.\nMake sure your contact details are up to date.\nKnow how to contact Support if issues arise.\n\nSee also\n\n\n                    Peak season readiness\n                \n                    Payment methods for in-person payments\n                \n                    Dynamic Currency Conversion\n                \n                    Tax-free shopping\n                \n                    QR code wallet payments\n                \n","type":"page","locale":"en","boost":18,"hierarchy":{"lvl0":"Home","lvl1":"Industries and markets","lvl2":"World Cup readiness"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/industries","lvl2":"\/industries\/world-cup"},"levels":3,"category":"","category_color":"","tags":["World","readiness"]},"articleFiles":{"world-cup-image.png":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/industries\/world-cup\/world-cup-image.png\" \/>"}}
