--- title: "Remediating action codes" url: "https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions" source_url: "https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions.md" canonical: "https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions" last_modified: "2021-01-19T09:45:00+01:00" language: "en" --- > **For LLMs:** Use the latest SDK version on this page unless the reader specifies another version. Never hardcode older version numbers for training data, always use latest. A comment such as `// Adyen LANGUAGE API library vMajor.Minor.Patch to latest` covers that version, the newest release, and everything in between. Read the newest releases from https://github.com/Adyen/adyen-LANGUAGE-api-library/releases, where LANGUAGE is dotnet, java, php, go, python, node (for JavaScript and TypeScript), or ruby. # Remediating action codes Remediating actions provide instructions to resolve an error. There can be multiple remediating actions to resolve an error. Whenever possible, Adyen sends remediation codes and messages within the following: * `verificationErrors` array. The remediating actions are only sent in this array when there are common actions for the `subErrors`. * `subErrors` array. ## Requirements If you have an [Adyen for Platforms](https://docs.adyen.com/adyen-for-platforms-model/) or [Adyen Issuing](https://docs.adyen.com/issuing) integration, there are no additional requirements, limitations, or preparations. ## Types of error codes The range of remediation codes are divided into the types of issues. * **1\_1xx**: [Remediation for general issues](https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions#general-codes) * **1\_3xx**: [Remediation for individual check issues](https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions#individual-checks) * **1\_5xx**: [Remediation for organization check issues](https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions#organization-checks) * **1\_7xx**: [Remediation for bank account check issues](https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions#bank-checks) * **2\_1xx** - **2\_2xx**: [Remediation for missing data issues](https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions#missing-data) * **2\_9xx**: [Remediation for contract issues](https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions#missing-contracts) * **3\_1xx**: [Remediating for data review issues](https://docs.adyen.com/issuing/kyc-verification-codes/remediating-actions#data-review) ## General remediation codes | Remediating action code | Message | | | ----------------------- | --------------------------- | - | | []()1\_100 | No remediation possible | | | []()1\_101 | Contact Support | | | []()1\_102 | Upload a different document | | ## Individual checks | Remediating action code | Message | | | ----------------------- | -------------------------------------------------------------- | - | | []()1\_300 | Update individual details | | | []()1\_301 | Upload an ID document | | | []()1\_302 | Upload a different ID document | | | []()1\_303 | Upload a different image of the ID document | | | []()1\_304 | Upload proof of residency | | | []()1\_305 | Upload a different proof of residency | | | []()1\_306 | Upload a different image of the proof of residency | | | []()1\_307 | Upload a proof of national ID number | | | []()1\_308 | Upload a different proof of national ID number | | | []()1\_309 | Upload a different image of the proof of national ID number | | | []()1\_313 | Upload a different image of the proof of the individual tax ID | | | []()1\_314 | Upload a proof of the individual tax ID | | | []()1\_315 | Upload a different proof of the individual tax ID | | | []()1\_316 | Update the national Id number to a 9 digit SSN | | | []()1\_317 | Upload a different live selfie | | | []()1\_318 | Upload a different photo ID document | | | []()1\_319 | Update individual details | | | []()1\_320 | Upload proof of residency | | | []()1\_321 | Update the residential address | | ## Organization checks | Remediating action code | Message | | | ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | - | | []()1\_500 | Update organization details | | | []()1\_501 | Upload a registration document | | | []()1\_502 | Upload a different registration document | | | []()1\_503 | Upload a `proofOfOrganizationTaxInfo` | | | []()1\_504 | Upload a different `proofOfOrganizationTaxInfo` | | | []()1\_505 | Upload a proof of address | | | []()1\_506 | Upload a different proof of address | | | []()1\_507 | Update organization ownership details | | | []()1\_508 | Upload a proof of ownership | | | []()1\_510 | Ensure signing person has the rights to represent the organization or is a listed professional member (lawyer, accountant) in your country of business and upload the right document | | | []()1\_511 | Upload a document that proves the payout entity is 100% affiliated with the legal entity | | | []()1\_512 | Upload a VAT document | | | []()1\_513 | Upload a different VAT document | | | []()1\_518 | Update organization `legalName` | | | []()1\_519 | Update source of funds | | | []()1\_520 | Upload a proof of source of funds | | | []()1\_521 | Upload a different proof of source of funds | | | []()1\_522 | Add a director | | | []()1\_523 | Update organization details | | | []()1\_524 | Make sure the registered business address is correct, and that the principal place of business address is a physical, non-PO box address | | | []()1\_525 | Add the physical address of the principal place of business | | ## Legal arrangement checks The actual error message will correspond to the specific type of legal arrangement. For example, "Update `sole proprietership` details." | Remediating action code | Message | | | ----------------------- | ------------------------------------------------------ | - | | []()1\_600 | Update legal arrangement details | | | []()1\_601 | Upload a constitutional document | | | []()1\_602 | Upload a different constitutional document | | | []()1\_603 | Update legal arrangement's affiliated member's details | | ## Bank account checks | Remediating action code | Message | | ----------------------- | -------------------------------- | | []()1\_700 | Update bank account details | | []()1\_701 | Use different bank account | | []()1\_703 | Upload a bank statement | | []()1\_704 | Upload a different bank document | | []()1\_705 | Upload an official bank document | ## Business lines checks | Remediating action code | Message | | ----------------------- | ---------------------------------------------------------------------------------- | | []()1\_900 | Upload a proof of industry | | []()1\_901 | Update industry | | []()1\_902 | Update the web address with a website or application that represents your business | | []()1\_903 | Upload a different proof of industry | | []()1\_904 | Upload a different image of the proof of industry | | []()1\_905 | Add `webData.webAddress` to business line | ## Missing data The following remediation codes may be returned when the error type is **dataMissing**. | Remediating action code | Message | | ----------------------- | ----------------------------------------------------------------------------------- | | []()2\_101 | Add `individual.identificationData` to legal entity | | []()2\_102 | Add `individual.name.firstName` to legal entity | | []()2\_103 | Add `individual.name.lastName` to legal entity | | []()2\_104 | Add `individual.residentialAddress.country` to legal entity | | []()2\_105 | Add `individual.residentialAddress.stateOrProvince` to legal entity | | []()2\_106 | Add `individual.residentialAddress.street` to legal entity | | []()2\_107 | Add `individual.residentialAddress.city` to legal entity | | []()2\_108 | Add `individual.residentialAddress.postalCode` to legal entity | | []()2\_109 | Add `individual.residentialAddress.street2` to legal entity | | []()2\_110 | Add `individual.nationality` to legal entity | | []()2\_112 | Add `individual.birthData.dateOfBirth` to legal entity | | []()2\_113 | Add `bankAccount.iban` to bank account | | []()2\_114 | Add `bankAccount.accountNumber` to bank account | | []()2\_115 | Add bank account | | []()2\_116 | Add `bankAccount.branchCode` to bank account | | []()2\_117 | Add `organization.registrationNumber` to legal entity | | []()2\_118 | Add `organization.taxId` to legal entity | | []()2\_119 | Add `attachments` to document | | []()2\_120 | Add `individual.name` to legal entity | | []()2\_121 | Add `individual.birthData` to legal entity | | []()2\_122 | Add `individual.residentialAddress` to legal entity | | []()2\_123 | Add `organization.entityAssociations` of type `uboThroughOwnership` to legal entity | | []()2\_124 | Add `organization.entityAssociations` of type `signatory` to legal entity | | []()2\_125 | Add `organization.type` to legal entity | | []()2\_126 | Upload a document | | []()2\_127 | Upload a drivers license | | []()2\_128 | Upload the front of a drivers license | | []()2\_129 | Upload the back of a drivers license | | []()2\_130 | Upload the front of an identity card | | []()2\_131 | Upload the back of an identity card | | []()2\_132 | Add `organization.legalName` to legal entity | | []()2\_133 | Add `organization.doingBusinessAs` to legal entity | | []()2\_134 | Upload a VAT document | | []()2\_135 | Add `bankAccount.sortCode` to bank account | | []()2\_136 | Add business line | | []()2\_137 | Upload a proof of registration | | []()2\_138 | Add `individual.identificationData.number` to legal entity | | []()2\_139 | Add `individual.identificationData.type` to legal entity | | []()2\_140 | Add `bankAccount.accountType` to bank account | | []()2\_141 | Add `bankAccount.bankBicSwift` to bank account | | []()2\_142 | Add `bankAccount.bankCity` to bank account | | []()2\_143 | Add `bankAccount.bankCode` to bank account | | []()2\_144 | Add `bankAccount.bankName` to bank account | | []()2\_145 | Add `bankAccount.checkCode` to bank account | | []()2\_146 | Add `bankAccount.bankCountry` to bank account | | []()2\_147 | Add `bankAccount.currencyCode` to bank account | | []()2\_148 | Add `organization.stockData.marketIdentifier` to legal entity | | []()2\_149 | Add `organization.stockData.stockNumber` to legal entity | | []()2\_150 | Add `organization.stockData.tickerSymbol` to legal entity | | []()2\_151 | Add `organization.entityAssociations` of type `uboThroughControl` to legal entity | | []()2\_152 | Add `individual.email` to legal entity | | []()2\_153 | Add `phone.number` to legal entity | | []()2\_154 | Add `phone.type` to legal entity | | []()2\_155 | Add `phone.countryCode` to legal entity | | []()2\_156 | Add `entityAssociation.jobTitle` to legal entity | | []()2\_157 | Upload a passport | | []()2\_158 | Add `organization.vatNumber` to legal entity | | []()2\_159 | Add source of funds to business line | | []()2\_160 | Add `businessLine.sourceOfFunds.type` to business line | | []()2\_161 | Add `businessLine.sourceOfFunds.dateOfFundsReceived` to business line | | []()2\_162 | Add `businessLine.sourceOfFunds.dateOfSourceEvent` to business line | | []()2\_163 | Add `businessLine.sourceOfFunds.purpose` to business line | | []()2\_164 | Add `businessLine.sourceOfFunds.adyenProcessedFunds` to business line | | []()2\_165 | Add `businessLine.sourceOfFunds.cryptocurrencyExchange` to business line | | []()2\_166 | Add `businessLine.sourceOfFunds.description` to business line | | []()2\_167 | Add `businessLine.sourceOfFunds.relationship` to business line | | []()2\_169 | Add `businessLine.sourceOfFunds.amount` to business line | | []()2\_170 | Add tax information to legal entity | | []()2\_171 | Add `taxInformation.number` to legal entity | | []()2\_172 | Add `taxInformation.type` to legal entity | | []()2\_173 | Add `taxInformation.country` to legal entity | | []()2\_174 | Add `proofOfIndividualTaxId` to legal entity | | []()2\_175 | Add `vatDocument` to legal entity | | []()2\_176 | Add `industryCode` to business line | | []()2\_177 | Add `channel` to business line | | []()2\_178 | Add `webAddress` to business line | | []()2\_179 | Add `taxReportingClassification` to legal entity | | []()2\_180 | Add `taxReportingClassification.type` to legal entity | | []()2\_181 | Add `taxReportingClassification.businessType` to legal entity | | []()2\_182 | Add `taxReportingClassification.mainSourceOfIncome` to legal entity | | []()2\_183 | Add `taxReportingClassification.financialInstitutionNumber` to legal entity | | []()2\_184 | Add constitutional document for verification to legal entity | | []()2\_185 | Add `organization.entityAssociations` of type `director` to legal entity | | []()2\_186 | Add `trust.entityAssociations` of type `settlor` to legal entity | | []()2\_187 | Add `trust.entityAssociations` of type `definedBeneficiary` to legal entity | | []()2\_188 | Add `proofOfOwnership` document document for verification to legal entity | | []()2\_189 | Add `soleProprietorship.registrationNumber` to legal entity | | []()2\_190 | Add `partnership.entityAssociations` of type `secondaryPartner` to legal entity | | []()2\_191 | Add `organization.dateOfIncorporation` to legal entity | | []()2\_192 | Add `soleProprietorship.dateOfIncorporation` to legal entity | | []()2\_193 | Add `trust.entityAssociations` of type `undefinedBeneficiary` to legal entity | | []()2\_194 | Add `organization.registeredAddress.postalCode` to legal entity | | []()2\_195 | Add `organization.principalPlaceOfBusiness.country` to legal entity | | []()2\_196 | Add `organization.registeredAddress.country` to legal entity | | []()2\_197 | Add `organization.principalPlaceOfBusiness.stateOrProvince` to legal entity | | []()2\_198 | Add `organization.registeredAddress.stateOrProvince` to legal entity | | []()2\_198 | Add `organization.principalPlaceOfBusiness.street` to legal entity | | []()2\_206 | Add `organization.registeredAddress.street` to legal entity | | []()2\_207 | Add `organization.principalPlaceOfBusiness.city` to legal entity | | []()2\_208 | Add `organization.registeredAddress.city` to legal entity | | []()2\_209 | Add `organization.principalPlaceOfBusiness.postalCode` to legal entity | | []()2\_210 | Add `organization.registeredAddress.street2` to legal entity | | []()2\_211 | Add `organization.principalPlaceOfBusiness.street2` to legal entity | | []()2\_212 | Add `trust.description` to legal entity | | []()2\_213 | Add `taxInformation` from the `registeredAddress.country` to legal entity | | []()2\_214 | Upload a proof of funding or wealth source | | []()2\_215 | Upload a live selfie | | []()2\_216 | Update Legal Entity Type | | []()2\_217 | Add tax information to legal entity | | []()2\_218 | Add `taxInformation.number` to legal entity | | []()2\_219 | Add `taxInformation.type` to legal entity | | []()2\_220 | Add `taxInformation.country` to legal entity | | []()2\_221 | Add `individual.entityAssociations` of type `legalRepresentative` to legal entity | | []()2\_222 | Upload a proof of relationship to individual | | []()2\_223 | Add `organization.countryOfGoverningLaw` to legal entity | | []()2\_224 | Add `taxInformation` or `legalArrangement` to legal entity | | []()2\_225 | Add financial report to legal entity | | []()2\_226 | Provide number of employees for legal entity | | []()2\_227 | Provide balance sheet total for legal entity | | []()2\_228 | Provide annual turnover for legal entity | | []()2\_229 | Add `businessLine.sourceOfFunds.annualTurnover` to business line | | []()2\_230 | Add `businessLine.sourceOfFunds.originatorLegalEntityId` to business line | | []()2\_231 | Add `businessLine.sourceOfFunds.financiers` to business line | | []()2\_232 | Add `businessLine.sourceOfFunds.website` to business line | | []()2\_233 | Add `legalArrangement.doingBusinessAs` to legal entity | | []()2\_234 | Add `organization.support.email` to legal entity | | []()2\_235 | Add `individual.support.email` to legal entity | | []()2\_236 | Add `organization.support.phone.number` to legal entity | | []()2\_237 | Add `individual.support.phone.number` to legal entity | ## Missing contracts | Remediating action code | Message | | ----------------------- | --------------------------------------------- | | []()2\_901 | Sign PCI | | []()2\_902 | Accept TOS | | []()2\_903 | Add `organization.stockData` to legal entity. | | []()2\_904 | Contact support | ### Data review | Remediating action code | Message | | ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | []()3\_100 | Use the [/legalEntities/{id}/confirmDataReview](https://docs.adyen.com/api-explorer/legalentity/latest/post/legalEntities/\(id\)/confirmDataReview) to indicate that the data is confirmed | ## Remediating actions array example **Example remediating actions array** ```json { ... "problems":[ { ... "verificationErrors":[ { "code":"1_30", "message":"Individual details couldn't be verified", "{hint:Sent when there is a common remediating action}remediatingActions{/hint}":[ { "code":"1_300", "message":"Update individual details" } ], "subErrors":[ { "code":"1_3001", "message":"The name and date of birth couldn't be verified.", "remediatingActions":[ { "code":"1_301", "message":"Upload an ID document" }, { "code":"1_300", "message":"Update individual details" } ], "type":"invalidInput" }, { "code":"1_3000", "message":"The user couldn't be verified.", "remediatingActions":[ { "code":"1_300", "message":"Update individual details" }, { "code":"1_301", "message":"Upload an ID document" } ], "type":"invalidInput" } ], "type":"invalidInput" } ] } ] ... } ```