--- title: "Suberror codes" url: "https://docs.adyen.com/issuing/kyc-verification-codes/sub-errors" source_url: "https://docs.adyen.com/issuing/kyc-verification-codes/sub-errors.md" canonical: "https://docs.adyen.com/issuing/kyc-verification-codes/sub-errors" last_modified: "2021-01-19T09:45:00+01:00" language: "en" --- # Suberror codes [View source](/issuing/kyc-verification-codes/sub-errors.md) Suberrors are more granular error codes that you can use to provide the specific cause of a verification error. Adyen sends the general error codes and messages in the `subErrors` array. When applicable, an entry contains [remediating actions](/issuing/kyc-verification-codes/remediating-actions) that you can use to resolve the KYC error. ## Requirements If you have an [Adyen for Platforms](/adyen-for-platforms-model/) or [Adyen Issuing](/issuing) integration, there are no additional requirements, limitations, or preparations. ## Types of error codes The range of error codes are divided into the types of check. * **1\_1xxx**: [General issues](#general-issues) * **1\_3xxx**: [Issues with the individual check](#individual-check) * **1\_5xxx**: [Issues with the organization check](#organization-check) * **1\_7xxx**: [Issues with the bank account check](#bank-check) ## General issues | Suberror code | Message | Remediating action codes | | | ------------- | ------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------- | - | | []()1\_1000 | Verification failed. Legal entity declined | [1\_101](/issuing/kyc-verification-codes/remediating-actions#1_101) | | | []()1\_1001 | There were some technical issues in the verification process | [1\_101](/issuing/kyc-verification-codes/remediating-actions#1_101) | | | []()1\_1002 | There are more questions about the submitted information | [1\_101](/issuing/kyc-verification-codes/remediating-actions#1_101) | | | []()1\_1003 | The document contained sensitive data | [1\_102](/issuing/kyc-verification-codes/remediating-actions#1_102) | | | []()1\_1004 | Required information is missing | [1\_102](/issuing/kyc-verification-codes/remediating-actions#1_102), [1\_101](/issuing/kyc-verification-codes/remediating-actions#1_101) | | ## Individual identity check | Suberror code | Message | Remediating action codes | | | ------------- | -------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | - | | []()1\_3000 | The user couldn't be verified | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_301](/issuing/kyc-verification-codes/remediating-actions#1_301) | | | []()1\_3001 | The name and date of birth couldn't be verified | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_301](/issuing/kyc-verification-codes/remediating-actions#1_301) | | | []()1\_3002 | The name and national ID number couldn't be verified | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_307](/issuing/kyc-verification-codes/remediating-actions#1_307) | | | []()1\_3003 | The name and residence state couldn't be verified | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_3004 | The name and residence country couldn't be verified | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_301](/issuing/kyc-verification-codes/remediating-actions#1_301) | | | []()1\_3005 | The national ID number was entered incorrectly | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_307](/issuing/kyc-verification-codes/remediating-actions#1_307) | | | []()1\_3006 | The name didn't match the national ID number | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_307](/issuing/kyc-verification-codes/remediating-actions#1_307) | | | []()1\_3007 | An incorrect national ID number was entered | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_307](/issuing/kyc-verification-codes/remediating-actions#1_307) | | | []()1\_3008 | The ID document image was incomplete | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3009 | The photo on the ID document couldn't be recognized | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3010 | The ID document image was incomplete or too blurry | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3011 | The ID document image was in black and white | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3012 | The image couldn't be recognized as a supported ID document | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3013 | The ID document wasn't a supported document type | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3014 | The ID document image didn't contain the MRZ code | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3015 | The ID document was expired | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3016 | The ID document image was of too low quality | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3017 | The ID document image was a scan | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3018 | The ID document image was too blurry | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3019 | The ID document was expired | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3020 | The ID document wasn't a supported document type | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3021 | The ID document MRZ code is unreadable | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3022 | The ID document image only showed one side of the ID document | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3023 | The ID document image only showed parts of the ID document | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3024 | The ID document wasn't valid | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3025 | The state didn't match the one on the ID document | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_304](/issuing/kyc-verification-codes/remediating-actions#1_304), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3026 | The ID document didn't show an issuing state | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_304](/issuing/kyc-verification-codes/remediating-actions#1_304) | | | []()1\_3027 | The ID document wasn't valid | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3028 | The ID number didn't match the one on the document | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_307](/issuing/kyc-verification-codes/remediating-actions#1_307), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3029 | The ID document didn't show a document number | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_307](/issuing/kyc-verification-codes/remediating-actions#1_307) | | | []()1\_3030 | The ID document wasn't valid | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3031 | The ID document wasn't valid | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3032 | The first name didn't match the one on the ID document | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3033 | The last name didn't match the one on the ID document | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3034 | The date of birth didn't match the one on the ID document | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3035 | The country didn't match the one on the ID document | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_304](/issuing/kyc-verification-codes/remediating-actions#1_304), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3036 | The ID document image was too low quality | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303) | | | []()1\_3037 | The last name didn't match the one on the proof of residential address | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_3038 | The first name didn't match the one on the proof of residential address | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_3039 | The date of birth didn't match the one on the proof of residential address | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_3040 | The proof of residential address didn't show the date it was issued | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_3041 | The proof of residential address didn't show a name | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_3042 | The proof of residential address didn't show an issuing country | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_3043 | The proof of residential address wasn't a supported document type | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_3044 | The proof of residential address was too old | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_3045 | The proof of residential address image was of too low quality | [1\_306](/issuing/kyc-verification-codes/remediating-actions#1_306) | | | []()1\_3046 | The address on the proof of residential address was a PO box | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_3047 | The proof of national ID number wasn't a supported document type | [1\_308](/issuing/kyc-verification-codes/remediating-actions#1_308) | | | []()1\_3048 | The last name didn't match the one on the proof of national ID number | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_308](/issuing/kyc-verification-codes/remediating-actions#1_308) | | | []()1\_3049 | The first name didn't match the one on the proof of national ID number | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_308](/issuing/kyc-verification-codes/remediating-actions#1_308) | | | []()1\_3050 | The date of birth didn't match the one on the proof of national ID number | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_308](/issuing/kyc-verification-codes/remediating-actions#1_308) | | | []()1\_3051 | The proof of national ID number image was of too low quality | [1\_309](/issuing/kyc-verification-codes/remediating-actions#1_309) | | | []()1\_3052 | An ID document is needed to verify the individual | [1\_301](/issuing/kyc-verification-codes/remediating-actions#1_301) | | | []()1\_3056 | The proof of the individual tax ID image was of too low quality | [1\_313](/issuing/kyc-verification-codes/remediating-actions#1_313) | | | []()1\_3057 | The name didn't match the individual tax ID | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314) | | | []()1\_3058 | The individual tax ID was entered incorrectly | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314) | | | []()1\_3059 | The proof of the individual tax ID wasn't a supported document type | [1\_315](/issuing/kyc-verification-codes/remediating-actions#1_315) | | | []()1\_3060 | The last name didn't match the one on the proof of the individual tax ID | [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314), [1\_315](/issuing/kyc-verification-codes/remediating-actions#1_315) | | | []()1\_3061 | The first name didn't match the one on the proof of the individual tax ID | [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314), [1\_315](/issuing/kyc-verification-codes/remediating-actions#1_315) | | | []()1\_3062 | The name and 4 digit SSN couldn't be verified | [1\_316](/issuing/kyc-verification-codes/remediating-actions#1_316) | | | []()1\_3063 | The date of birth didn't match the one on the proof of the individual tax ID | [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314), [1\_315](/issuing/kyc-verification-codes/remediating-actions#1_315) | | | []()1\_3064 | The name and individual tax ID couldn't be verified | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314) | | | []()1\_3065 | The submitted individual tax ID does not match the tax id number of the document | [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314) | | | []()1\_3066 | The submitted identity document does not display a tax ID number | [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314) | | | []()1\_3067 | The tax ID number could not be verified as the identity document is not valid | [1\_303](/issuing/kyc-verification-codes/remediating-actions#1_303), [1\_314](/issuing/kyc-verification-codes/remediating-actions#1_314) | | | []()1\_3068 | The name and postal code of the residency address couldn't be verified | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_319](/issuing/kyc-verification-codes/remediating-actions#1_319), [1\_320](/issuing/kyc-verification-codes/remediating-actions#1_320) | | | []()1\_3069 | The postal code didn't match the one on the proof of national ID number | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_319](/issuing/kyc-verification-codes/remediating-actions#1_319), [1\_320](/issuing/kyc-verification-codes/remediating-actions#1_320) | | | []()1\_3070 | The postal code didn't match the one on the proof of residential address | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_3071 | The proof of residential address didn't show the postal code | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_3072 | The name and nationality couldn't be verified | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_319](/issuing/kyc-verification-codes/remediating-actions#1_319) | | | []()1\_3073 | The ID document didn't show the nationality | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3074 | No face detected in either the ID document or selfie | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_317](/issuing/kyc-verification-codes/remediating-actions#1_317) | | | []()1\_3075 | No face detected in live selfie | [1\_317](/issuing/kyc-verification-codes/remediating-actions#1_317) | | | []()1\_3076 | No face detected in ID document | [1\_318](/issuing/kyc-verification-codes/remediating-actions#1_318) | | | []()1\_3077 | There is no face match between the ID document and selfie | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302), [1\_318](/issuing/kyc-verification-codes/remediating-actions#1_318) | | | []()1\_3078 | Photo was not taken by the individual | [1\_318](/issuing/kyc-verification-codes/remediating-actions#1_318) | | | []()1\_3079 | Photo of the individual was taken involuntarily | [1\_318](/issuing/kyc-verification-codes/remediating-actions#1_318) | | | []()1\_3080 | Selfie was not taken in real time | [1\_318](/issuing/kyc-verification-codes/remediating-actions#1_318) | | | []()1\_3081 | Image couldn't be processed due to unsupported file format or document type | [1\_318](/issuing/kyc-verification-codes/remediating-actions#1_318) | | | []()1\_3082 | The individual does not meet the minimum age requirement | [1\_100](/issuing/kyc-verification-codes/remediating-actions#1_100) | | | []()1\_3083 | The name or residential address couldn't be verified | [1\_319](/issuing/kyc-verification-codes/remediating-actions#1_319), [1\_320](/issuing/kyc-verification-codes/remediating-actions#1_320) | | | []()1\_3084 | The name or residential address does not match the proof of residential address | [1\_319](/issuing/kyc-verification-codes/remediating-actions#1_319), [1\_320](/issuing/kyc-verification-codes/remediating-actions#1_320) | | | []()1\_3085 | No face detected in either the ID document or motion capture | [1\_321](/issuing/kyc-verification-codes/remediating-actions#1_321) | | | []()1\_3086 | There is no face match between the ID document and motion capture | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3087 | The required motion capture actions were not completed correctly | [1\_302](/issuing/kyc-verification-codes/remediating-actions#1_302) | | | []()1\_3088 | The residential address is a P.O. Box | [1\_300](/issuing/kyc-verification-codes/remediating-actions#1_300), [1\_321](/issuing/kyc-verification-codes/remediating-actions#1_321) | | ## Organization check | Suberror code | Message | Remediating action codes | | | ------------- | ---------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | - | | []()1\_5000 | The legal business name couldn't be verified | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503), [1\_800](/issuing/kyc-verification-codes/remediating-actions#1_800) | | | []()1\_5001 | The tax ID number couldn't be verified | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503) | | | []()1\_5002 | The state couldn't be verified | [1\_505](/issuing/kyc-verification-codes/remediating-actions#1_505), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5003 | The legal name didn't match the one on the registry | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_505](/issuing/kyc-verification-codes/remediating-actions#1_505), [1\_800](/issuing/kyc-verification-codes/remediating-actions#1_800) | | | []()1\_5004 | The legal name didn't match the one on the registry | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501) | | | []()1\_5005 | The legal name didn't match the one on the registry | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503) | | | []()1\_5006 | The country didn't match the one on the registry | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501) | | | []()1\_5007 | The registration number didn't match the one on the registry | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501) | | | []()1\_5008 | The tax ID didn't match the one on the registry | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503) | | | []()1\_5009 | The registration number was provided as tax ID | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503) | | | []()1\_5010 | The company details couldn't be verified | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503) | | | []()1\_5011 | The trade name (doing business as) was entered | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503) | | | []()1\_5012 | The submitted company type didn't match the one on the registry | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501) | | | []()1\_5013 | The company was not found in the database | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501) | | | []()1\_5014 | The registration number couldn't be verified | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501) | | | []()1\_5015 | The registration number didn't match the legal business name | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501) | | | []()1\_5016 | The tax ID number couldn't be verified | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501) | | | []()1\_5017 | The tax ID number didn't match the legal business name | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501) | | | []()1\_5018 | The business address couldn't be verified | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5019 | The trade name (doing business as) was entered | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501) | | | []()1\_5020 | Registration document is missing | [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501) | | | []()1\_5021 | The registration document was too low quality. | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502) | | | []()1\_5022 | The registration document was too old | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502) | | | []()1\_5023 | The submitted company type didn't match the one on the registration document | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502) | | | []()1\_5024 | The registration document did not show the company type | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5025 | The address on the company registration document was a residential address | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5026 | The address on the company registration document was a PO box | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5027 | The business address didn't match the one on the company registration document | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5028 | The registration number didn't match the one on the company registration document | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5029 | The legal business name didn't match the one on the company registration document | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5030 | The country didn't match the one on the company registration document | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5031 | The company registration document didn't show a legal business name | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502) | | | []()1\_5032 | The company registration document didn't show a registration number | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502) | | | []()1\_5033 | The state didn't match the one on the company registration document | [1\_505](/issuing/kyc-verification-codes/remediating-actions#1_505), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5034 | The company registration document wasn't a supported document type | [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506) | | | []()1\_5035 | The company registration document is not supported. | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5036 | Tax document is missing | [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503) | | | []()1\_5037 | The country didn't match the one on the tax document. | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5038 | The tax document wasn't a supported document type. | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504) | | | []()1\_5039 | The tax document was too low quality | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504) | | | []()1\_5040 | The tax document was too old. | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504) | | | []()1\_5041 | The legal name didn't match the one on the tax document | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5042 | The tax ID number didn't match the legal business name | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503) | | | []()1\_5043 | The tax document didn't show a tax ID number | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504) | | | []()1\_5044 | The tax document didn't show a legal business name | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504) | | | []()1\_5045 | The state didn't match the one on the proof of address | [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5046 | Ownership data seems incorrect | [1\_508](/issuing/kyc-verification-codes/remediating-actions#1_508), [1\_507](/issuing/kyc-verification-codes/remediating-actions#1_507) | | | []()1\_5047 | Ownership data seems to be missing | [1\_508](/issuing/kyc-verification-codes/remediating-actions#1_508), [1\_507](/issuing/kyc-verification-codes/remediating-actions#1_507) | | | []()1\_5048 | Provide official ownership documentation | [1\_508](/issuing/kyc-verification-codes/remediating-actions#1_508) | | | []()1\_5049 | The affiliation document was not sufficient to prove the 100% affiliation | [1\_511](/issuing/kyc-verification-codes/remediating-actions#1_511) | | | []()1\_5050 | The affiliation document was not official | [1\_509](/issuing/kyc-verification-codes/remediating-actions#1_509) | | | []()1\_5051 | Signing person on the affiliation document could not be verified | [1\_510](/issuing/kyc-verification-codes/remediating-actions#1_510) | | | []()1\_5052 | The affiliation document verifies the payout entity is not 100% affiliated with the company. Setup cannot be continued | [1\_100](/issuing/kyc-verification-codes/remediating-actions#1_100) | | | []()1\_5053 | The affiliation document was not issued within the last 6 months | [1\_509](/issuing/kyc-verification-codes/remediating-actions#1_509) | | | []()1\_5054 | The VAT number couldn't be verified | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5055 | VAT document is missing | [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5056 | The VAT document was too low quality | [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5057 | The VAT document wasn't a supported document type | [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5058 | The VAT document was too old | [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5059 | The VAT document didn't show a legal name | [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5060 | The VAT document didn't show a VAT number | [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5061 | The country didn't match the one on the VAT document | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5062 | The legal name didn't match the one on the VAT document | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5063 | The organization VAT details couldn't be verified | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5064 | The VAT number didn't match the one on the registry | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5065 | The registration number was provided as VAT number | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5066 | The trade name (doing business as) was entered instead of the legal name | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_513](/issuing/kyc-verification-codes/remediating-actions#1_513) | | | []()1\_5067 | The legal name didn't match the one on the VAT registry | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_512](/issuing/kyc-verification-codes/remediating-actions#1_512) | | | []()1\_5071 | The registered city didn't match the one on the proof of address | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506) | | | []()1\_5072 | The registered city didn't match the one on the registry | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506) | | | []()1\_5073 | Proof of address is missing | [1\_505](/issuing/kyc-verification-codes/remediating-actions#1_505) | | | []()1\_5074 | The proof of address didn't show a business legal name | [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506) | | | []()1\_5075 | The proof of address didn't show the registered city | [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506) | | | []()1\_5076 | The organization tax ID document didn't show a business legal name | [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504) | | | []()1\_5077 | The organization tax ID number didn't match the legal business name | [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5078 | The legal name couldn't be verified | [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5079 | The submitted organization tax ID number does not exist | [1\_503](/issuing/kyc-verification-codes/remediating-actions#1_503), [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500) | | | []()1\_5080 | The postal code of the registered address does not match legal name | [1\_517](/issuing/kyc-verification-codes/remediating-actions#1_517) | | | []()1\_5081 | The postal code didn't match the one on the proof of address | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506) | | | []()1\_5082 | The postal code the didn't match the one on the registry | [1\_500](/issuing/kyc-verification-codes/remediating-actions#1_500), [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506) | | | []()1\_5083 | The proof of address didn't show postal code | [1\_506](/issuing/kyc-verification-codes/remediating-actions#1_506) | | | []()1\_5084 | The date of incorporation couldn't be verified | [1\_501](/issuing/kyc-verification-codes/remediating-actions#1_501), [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_523](/issuing/kyc-verification-codes/remediating-actions#1_523) | | | []()1\_5085 | The registration document didn't show the Date of Incorporation | [1\_502](/issuing/kyc-verification-codes/remediating-actions#1_502), [1\_504](/issuing/kyc-verification-codes/remediating-actions#1_504) | | | []()1\_5086 | ISIN number couldn't be verified | [2\_200](/issuing/kyc-verification-codes/remediating-actions#2_200) | | | []()1\_5087 | Ticker symbol number couldn't be verified | [2\_201](/issuing/kyc-verification-codes/remediating-actions#2_201) | | | []()1\_5088 | Market identifier code couldn't be verified | [2\_202](/issuing/kyc-verification-codes/remediating-actions#2_202) | | | []()1\_5089 | ISIN number didn't match the legal name | [2\_203](/issuing/kyc-verification-codes/remediating-actions#2_203) | | | []()1\_5090 | Ticker symbol didn't match the legal name | [2\_204](/issuing/kyc-verification-codes/remediating-actions#2_204) | | | []()1\_5091 | Market identifier code didn't match the legal name | [2\_205](/issuing/kyc-verification-codes/remediating-actions#2_205) | | | []()1\_5092 | Residential address not shown on the document | [1\_305](/issuing/kyc-verification-codes/remediating-actions#1_305) | | | []()1\_5093 | The residential address is a P.O. Box | [1\_524](/issuing/kyc-verification-codes/remediating-actions#1_524) | | | []()1\_5094 | The principal place of business was missing | [1\_321](/issuing/kyc-verification-codes/remediating-actions#1_321) | | ## Legal arrangement check The actual error message will correspond to the specific type of legal arrangement. For example, "The `sole proprietorship's` name couldn't be verified." | Suberror code | Message | Remediating action codes | | | ------------- | ----------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- | - | | []()1\_6000 | The legal arrangement's name couldn't be verified. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) | | | []()1\_6001 | The legal arrangement's name didn't match the registration number. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) | | | []()1\_6002 | The legal arrangement's registration number couldn't be verified. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) | | | []()1\_6003 | The provided information is not associated with a legal arrangement. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) | | | []()1\_6004 | The country of governing law couldn't be verified. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) | | | []()1\_6005 | Constitutional document is missing. | [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) | | | []()1\_6006 | The constitutional document was too old. | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6007 | The legal arrangement's name didn't match the one on the constitutional document. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6008 | Country of governing law didn't match the constitutional document. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6009 | The constitutional document didn't show the legal arrangement's name. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6010 | The constitutional document didn't show a registration number. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6011 | The constitutional document didn't show a legal arrangement. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6012 | The legal arrangement's state didn't match the one on the constitutional document. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6013 | The registered state couldn't be verified. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) | | | []()1\_6014 | The submitted registered state didn't match the one on the registry. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600), [1\_601](/issuing/kyc-verification-codes/remediating-actions#1_601) | | | []()1\_6015 | The constitutional document contained sensitive data. | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6016 | The constitutional document is not supported. | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6017 | The constitutional document doesn't belong to the legal arrangement. | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6018 | The legal arrangement was not found in the database. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600) | | | []()1\_6019 | The constitutional document didn't show the date of issue. | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6020 | The constitutional document didn't show a stamp/signature. | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6021 | The image quality of the constitutional document was too low. | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6022 | The legal arrangement registration number didn't match the one on the registry. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600) | | | []()1\_6023 | The legal arrangement name didn't match the one on the registry. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600) | | | []()1\_6024 | The trade name (doing business as) was entered instead of the legal arrangement name. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600) | | | []()1\_6025 | The legal arrangement name is incorrect. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600) | | | []()1\_6026 | The legal arrangement registration number did not match the one on the constitutional document. | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | | []()1\_6027 | The legal arrangement is registered as a different entity type. | [1\_600](/issuing/kyc-verification-codes/remediating-actions#1_600) | | | []()1\_6028 | The constitutional document is not associated with a legal arrangement. | [1\_602](/issuing/kyc-verification-codes/remediating-actions#1_602) | | ## Bank account check | Suberror code | Message | Remediating action codes | | ------------- | -------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- | | []()1\_7000 | The bank account couldn't be verified | [1\_703](/issuing/kyc-verification-codes/remediating-actions#1_703), [1\_701](/issuing/kyc-verification-codes/remediating-actions#1_701) | | []()1\_7001 | The routing number wasn't valid | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700) | | []()1\_7002 | The bank account number wasn't valid | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700) | | []()1\_7003 | The bank account couldn't be verified | [1\_703](/issuing/kyc-verification-codes/remediating-actions#1_703), [1\_701](/issuing/kyc-verification-codes/remediating-actions#1_701) | | []()1\_7004 | The bank account entered was invalid | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700) | | []()1\_7007 | The verification code wasn't entered | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700) | | []()1\_7008 | There is no bank document to verify | [1\_705](/issuing/kyc-verification-codes/remediating-actions#1_705) | | []()1\_7009 | The bank document didn't show a bank account number | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) | | []()1\_7010 | The bank document didn't show the account owner name | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) | | []()1\_7011 | The bank account number didn't match the one on the bank document | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700), [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) | | []()1\_7012 | The bank account owner name appearing in the document does not match the verified legal name | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) | | []()1\_7013 | The bank document was too low quality | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) | | []()1\_7014 | The bank document wasn't a supported document type | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) | | []()1\_7015 | The bank account country didn't match the one on the bank document | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700) | | []()1\_7016 | The branch code didn't match the one on the bank document | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700), [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) | | []()1\_7017 | The bank account currency didn't match the one on the bank document | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700) | | []()1\_7018 | The bank document wasn't officially issued by the bank | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) | | []()1\_7019 | The bank document wasn't issued in the past 12 months | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) | | []()1\_7020 | The bank name didn't match the one on the bank document | [1\_700](/issuing/kyc-verification-codes/remediating-actions#1_700) | | []()1\_7021 | The bank document didn't show an official bank logo | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) | | []()1\_7022 | The bank document didn't show an official bank stamp | [1\_704](/issuing/kyc-verification-codes/remediating-actions#1_704) | ## Proof of signatory check | Suberror code | Message | Remediating action codes | | ------------- | --------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- | | []()1\_8000 | Proof of signatory was missing organization `legalName` | [1\_801](/issuing/kyc-verification-codes/remediating-actions#1_801) | | []()1\_8001 | Organization `legalName` did not match proof of signatory | [1\_518](/issuing/kyc-verification-codes/remediating-actions#1_518), [1\_801](/issuing/kyc-verification-codes/remediating-actions#1_801) | | []()1\_8002 | Signatory name was not found in proof of signatory | [1\_802](/issuing/kyc-verification-codes/remediating-actions#1_802) | | []()1\_8003 | Proof of signatory image was of too low quality | [1\_801](/issuing/kyc-verification-codes/remediating-actions#1_801) | | []()1\_8004 | Proof of signatory was too old | [1\_801](/issuing/kyc-verification-codes/remediating-actions#1_801) | | []()1\_8005 | Proof of signatory didn't show the date it was issued | [1\_801](/issuing/kyc-verification-codes/remediating-actions#1_801) | | []()1\_8006 | Proof of signatory provided is not supported | [1\_801](/issuing/kyc-verification-codes/remediating-actions#1_801) | | []()1\_8007 | The signatory couldn't be verified | [1\_800](/issuing/kyc-verification-codes/remediating-actions#1_800), [1\_802](/issuing/kyc-verification-codes/remediating-actions#1_802) | | []()1\_8008 | The signatory name didn't match the one on the registry | [1\_800](/issuing/kyc-verification-codes/remediating-actions#1_800), [1\_802](/issuing/kyc-verification-codes/remediating-actions#1_802) | | []()1\_8009 | Organization legal name is missing from the proof of director document | [1\_518](/issuing/kyc-verification-codes/remediating-actions#1_518), [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804) | | []()1\_8010 | Organization legal name is different with the one presented in the document | [1\_518](/issuing/kyc-verification-codes/remediating-actions#1_518), [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804) | | []()1\_8011 | Director name is missing from the proof of director document | [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804), [1\_805](/issuing/kyc-verification-codes/remediating-actions#1_805) | | []()1\_8012 | Director name is different with the one presented in the document | [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804), [1\_805](/issuing/kyc-verification-codes/remediating-actions#1_805) | | []()1\_8013 | Provided proof of director document is not supported | [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804) | | []()1\_8014 | Proof of director document was too old | [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804) | | []()1\_8015 | Proof of director image was of too low quality | [1\_804](/issuing/kyc-verification-codes/remediating-actions#1_804) | ## Business lines check | Suberror code | Message | Remediating action codes | | ------------- | --------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | []()1\_9000 | The industry didn't match the website content | [1\_900](/issuing/kyc-verification-codes/remediating-actions#1_900), [1\_901](/issuing/kyc-verification-codes/remediating-actions#1_901), [1\_902](/issuing/kyc-verification-codes/remediating-actions#1_902) | | []()1\_9001 | The website didn't seem to be owned by the business | [1\_902](/issuing/kyc-verification-codes/remediating-actions#1_902) | | []()1\_9002 | Proof of industry is missing | [1\_900](/issuing/kyc-verification-codes/remediating-actions#1_900) | | []()1\_9003 | The industry didn't match the one on the proof of industry | [1\_901](/issuing/kyc-verification-codes/remediating-actions#1_901), [1\_903](/issuing/kyc-verification-codes/remediating-actions#1_903) | | []()1\_9004 | The proof of industry was too low quality | [1\_904](/issuing/kyc-verification-codes/remediating-actions#1_904) | | []()1\_9005 | The proof of industry wasn't a supported document type | [1\_903](/issuing/kyc-verification-codes/remediating-actions#1_903) | | []()1\_9006 | The proof of industry was too old | [1\_903](/issuing/kyc-verification-codes/remediating-actions#1_903) | | []()1\_9007 | The proof of industry didn't show a legal business name | [1\_903](/issuing/kyc-verification-codes/remediating-actions#1_903) | | []()1\_9008 | The proof of industry didn't show an industry | [1\_903](/issuing/kyc-verification-codes/remediating-actions#1_903) | | []()1\_9009 | Proof of funds didn’t match funding source type | [1\_519](/issuing/kyc-verification-codes/remediating-actions#1_519), [1\_521](/issuing/kyc-verification-codes/remediating-actions#1_521) | | []()1\_9010 | The legal business name didn't match the one shown on the proof of funds document | [1\_521](/issuing/kyc-verification-codes/remediating-actions#1_521) | | []()1\_9011 | The proof of funds document was too old | [1\_521](/issuing/kyc-verification-codes/remediating-actions#1_521) | | []()1\_9012 | The legal business name was not found in the proof of funds document | [1\_521](/issuing/kyc-verification-codes/remediating-actions#1_521) | ## Suberrors array example **Example problems array** ```json { ... "problems": [ { ... "verificationErrors": [ { "code": "1_30", "message": "Individual details couldn't be verified", "{hint:Sent when there is a common remediating action}remediatingActions{/hint}": [ { "code": "1_300", "message": "Update individual details" } ], "subErrors": [ { "code": "1_3001", "message": "The name and date of birth couldn't be verified.", "remediatingActions": [ { "code": "1_301", "message": "Upload an ID document" }, { "code": "1_300", "message": "Update individual details" } ], "type": "invalidInput" }, { "code": "1_3000", "message": "The user couldn't be verified.", "remediatingActions": [ { "code": "1_300", "message": "Update individual details" }, { "code": "1_301", "message": "Upload an ID document" } ], "type": "invalidInput" } ], "type": "invalidInput" } ] } ], ... } ```