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Requirements for document uploads

Check the size, file format, and information required when uploading documents.

Adyen tries to verify the organization and the individuals based on the information that you provide. However, in some cases, the automatic verification might fail. This could be due to incorrect data or the data can't be verified. In these cases, Adyen may ask the account holder to provide additional documents, such as a passport or a bank statement.

When uploading documents, make sure that the document meets the specific requirements for documents for individuals, organizations, or bank accounts.

Documents for individuals

If the automatic verification for an individual fails, Adyen may ask the individual to provide a photo ID, a proof of a national ID number, a proof of residential address, or a proof of industry.

Photo IDs

If the automatic verification for an individual's identification number fails, Adyen may ask the account holder to provide a photo ID.

The following are the accepted photo ID documents, along with the type that you must set in your /documents request.

Photo ID type Notes
Passport passport Must be the data page (picture, MRZ, and details)
Identity card identityCard Must be a government-issued identity card. Front and back, each side in its own file.
Driver's license driversLicense Front and back, each side in its own file.

The photo ID must meet the following must:

  • Be non-expired
  • Be in color
  • Have the MRZ visible (if available)
  • Have separate files for front and back of the ID document (only when providing an ID card or driver's license)

The document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
  • Size:
    • For PDFs: minimum 1 KB, maximum 4 MB
    • For other formats: minimum 100 KB, maximum 4 MB

Visual examples of the photo IDs described in this section

Proof of national ID number

If the automatic verification of a national ID number fails, Adyen may ask your user to upload a document as a proof of the national ID number. When uploading this document, set the type to proofOfNationalIdNumber in your /documents request.

The proof of national ID number must:

  • Have the name of the account holder.
  • Have the national ID number.
  • Be issued by a reliable, independent source such as a government agency, public authority, or judicial authority.

The document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
  • Size:
    • For PDFs: minimum 1 KB, maximum 4 MB
    • For other formats: minimum 100 KB, maximum 4 MB

Proof of residential address

If the automatic verification of a residential address fails, Adyen may ask your user to upload a document as a proof of the residential address. When uploading this document, set the type to proofOfResidency in your /documents request.

The following sources can be used as proof of residence documentation. These documents must not be older than the period specified below.

Residence Document type Cannot be older than
Bank Statement 3 months
Utility Bill 3 months
Government-issued correspondence
(receipt of benefits such as pension, unemployment benefits, housing benefits, or healthcare)
3 months
Taxation Document 3 months
Extract from Municipal Personal Records Database 3 months
Mortgage statement 12 months
Certificate of voter registration 12 months
Salary slip (containing the company letterhead) 3 months

The proof of residency must:

  • Have the name of the account holder.
  • Have the full residence address, residence country and residence state (when applicable).

The document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
  • Size:
    • For PDFs: minimum 1 KB, maximum 4 MB
    • For other formats: minimum 100 KB, maximum 4 MB

Proof of industry

If the automatic verification of an industry fails, Adyen may ask your user to upload a document as a proof of industry. When uploading this document, set the type to proofOfIndustry in your /documents request.
A proof of industry can be a tax document or a registration document that includes a local or a global industry code. For example, SBI in the Netherlands, NACE in the European Union, or NAICS in the United Kingdom.
For requirements, see:

Documents for organizations

If the automatic verification for an organization fails, Adyen may ask the organization to provide a registration document, tax document, a proof of address, or a proof of industry.

Registration document

Adyen uses the organization name and organization's registration number to automatically verify an organization. In case automatic verification fails, Adyen may ask your user to upload a business registration document. When uploading this document, set the type to registrationDocument in your /documents request.

The business registration document must be:

  • Issued by a reliable, independent source such as the local commercial register of the country where the business is registered in.
  • Be issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.

The document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
  • Size:
    • For PDFs: minimum 1 KB, maximum 4 MB
    • For other formats: minimum 100 KB, maximum 4 MB

Tax document

In case automatic verification for a tax ID fails, Adyen may ask your user to provide a tax document. When uploading this document, set the type to taxDocument in your /documents request.

The tax document must:

  • Have the organization name.
  • Have the tax ID number.
  • Be issued by a reliable, independent source such as the local tax authority of the country where the business is registered in.

The document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
  • Size:
    • For PDFs: minimum 1 KB, maximum 4 MB
    • For other formats: minimum 100 KB, maximum 4 MB

Proof of address

Adyen uses the organization details and address to automatically verify the address of an organization. In case automatic verification fails, Adyen may ask your user to upload a document as a proof of address. When uploading this document, set the type to proofOfAddress in your /documents request.

The proof of address must be:

  • Issued by a reliable, independent source such as the local commercial register of the country where the business is registered in.
  • Issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.

The document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
  • Size:
    • For PDFs: minimum 1 KB, maximum 4 MB
    • For other formats: minimum 100 KB, maximum 4 MB

Proof of industry

If the automatic verification of an industry fails, Adyen may ask your user to upload a document as a proof of industry. When uploading this document, set the type to proofOfIndustry in your /documents request.
A proof of industry can be a tax document or a registration document that includes a local or a global industry code. For example, SBI in the Netherlands, NACE in the European Union, or NAICS in the United Kingdom.
For requirements, see:

Documents for bank accounts

If the automatic verification of a bank account fails, Adyen may ask your user to upload a proof of bank account. When uploading this document, set the type to bankStatement in your /documents request.

The proof of bank account can be any of the following:

  • Bank statements
  • Deposit tickets or deposit forms
  • Screenshots of their online banking environment
  • Official emails or letters from their bank
  • Cheques
  • Relevé d'Identité Bancaire (RIB): bank document in France
Do not upload photos of bank-issued cards, such as credit or debit cards. These contain sensitive information.

The proof of bank account must have:

  • The account holder name. This must match the legal business or trading (doing business as) name of the organization conducting business with Adyen, which you set when creating a legal entity.
  • The account number or IBAN.
  • The date of issuance, which must be less than 12 months ago. This requirement applies to all types of documents except for RIBs or cheques.
  • The country where the bank account is located. For EU bank statements, Adyen infers the country from the IBAN.
  • An indicator that the document was issued by a bank, such as the bank name, a bank logo or a bank-specific font.

We do not accept:

  • Photos of bank-issued cards, such as credit or debit cards.
  • Edited or personalized documents.
  • Documents issued more than 12 months ago.

The document must meet the following file format and size requirements:

  • Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
  • Size:
    • For PDFs: minimum 1 KB, maximum 4 MB
    • For other formats: minimum 100 KB, maximum 4 MB

Visual examples of the bank statements described in this section