{"title":"Raise a dispute for cancelled goods or services","category":"default","creationDate":1792071081,"content":"

If your cardholder has a dispute based on cancelled goods or services, and they made efforts to contact the merchant responsible for providing those goods or services without resolution, they can ask you to raise a dispute on their behalf.<\/p>\n

Before you raise a dispute on behalf of a cardholder, make sure the merchant has not already provided a refund for the disputed transaction.<\/p>\n

Requirements<\/h2>\n

Before you begin, take into account the requirements, limitations, and preparations described under Raise disputes<\/a>.<\/p>\n

1. Raise a cancelled dispute<\/h2>\n
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  1. \n

    Find the transaction ID for which you want to raise the dispute.
    \nYou can find a transaction ID in one of the following locations:<\/p>\n