{"title":"Raise and manage disputes in your Customer Area","category":"default","creationDate":1791874425,"content":"<p>In your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>, you can raise a dispute for a single transaction on behalf of your cardholder, and then follow that dispute until the card scheme resolves it. You do not need to build an integration with the  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/overview\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Raise disputes API<\/a>. You can start the dispute from the <strong>Issuing disputes<\/strong> page or from the <strong>Transfers<\/strong> page.<\/p>\n<p>This feature is designed for card partners who handle a low volume of disputes, or who want to raise a dispute without a code change. Choose a different route if:<\/p>\n<ul>\n<li>You raise many disputes at once: <a href=\"\/issuing\/raise-disputes\/bulk-upload\">bulk-upload disputes<\/a> from a ZIP file.<\/li>\n<li>You want your cardholders to raise disputes in your own app or website: use the  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/overview\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Raise disputes API<\/a>.<\/li>\n<\/ul>\n<h2>Requirements<\/h2>\n<p>Before you begin, take into account the following requirements, limitations, and preparations.<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Requirement<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"><strong>Integration type<\/strong><\/td>\n<td style=\"text-align: left;\"><strong><a href=\"\/issuing\">Issuing Integration<\/a><\/strong><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong><a href=\"\/account\/user-roles#financial-products\">Customer Area roles<\/a><\/strong><\/td>\n<td style=\"text-align: left;\">Make sure that you have the following roles: <ul><li markdown=\"1\"><strong>Manage issuing disputes<\/strong><\/li><li markdown=\"1\"><strong>Balance platform base role<\/strong><\/li><\/ul><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong><a href=\"\/development-resources\/webhooks\">Webhooks<\/a><\/strong><\/td>\n<td style=\"text-align: left;\">None. You can follow the dispute in the <a href=\"#track-a-dispute\">dispute timeline<\/a>.<br>If you also want your own system to receive status changes, subscribe to  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/dispute-webhooks\/latest\/overview\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Dispute webhooks<\/a> and  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfer-webhooks\/latest\/overview\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Transfer webhooks<\/a>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Limitations<\/strong><\/td>\n<td style=\"text-align: left;\"><ul><li markdown=\"1\">You can only raise a dispute for a <a href=\"\/issuing\/payment-stages#captured\">captured payment<\/a>. For a payment that Adyen has not captured, you cannot create a dispute.<\/li><li markdown=\"1\">You must raise the dispute within the <a href=\"\/issuing\/raise-disputes#dispute-reasons-and-their-types\">timeline for the dispute reason<\/a>.<\/li><li markdown=\"1\">The dispute timeline is read-only.<\/li><\/ul><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>How it works<\/h2>\n<p>When you raise a dispute in your Customer Area, Adyen creates the dispute with the status <span translate=\"no\"><strong>draft<\/strong><\/span>. What happens next depends on whether you complete the reason questionnaire: the set of questions that the Customer Area asks about the dispute reason that you select.<\/p>\n<ol>\n<li>You select the <a href=\"\/issuing\/payment-stages#captured\">captured payment<\/a> that your cardholder wants to dispute, then enter the general information for the dispute.<\/li>\n<li>Adyen creates the dispute with the status <span translate=\"no\"><strong>draft<\/strong><\/span> and sends your system a  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/dispute-webhooks\/latest\/post\/balancePlatform.dispute.created\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">balancePlatform.dispute.created<\/a> webhook.<\/li>\n<li>You answer the questionnaire for the <a href=\"#dispute-reasons-in-your-customer-area\">dispute reason<\/a> that you selected.<\/li>\n<li>You review your answers, then confirm the dispute. Adyen sets the status to <span translate=\"no\"><strong>submitted<\/strong><\/span> and sends the dispute to the card scheme, such as Visa or Mastercard.<\/li>\n<li>You follow the status of the dispute in the <a href=\"#track-a-dispute\">dispute timeline<\/a>, or through  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/dispute-webhooks\/latest\/post\/balancePlatform.dispute.updated\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">balancePlatform.dispute.updated<\/a> webhooks.<\/li>\n<\/ol>\n<p>If you leave the flow before you complete the questionnaire, the dispute keeps the status <span translate=\"no\"><strong>draft<\/strong><\/span> and Adyen does not send it to the card scheme. You can then <a href=\"#complete-or-delete-a-dispute-draft\">complete the draft<\/a> to submit the dispute, or <a href=\"#complete-or-delete-a-dispute-draft\">delete the draft<\/a> to remove it. After Adyen sends the dispute to the card scheme, you can no longer close it.<\/p>\n<h2>Raise a dispute from the Issuing disputes page<\/h2>\n<p>Start from the list of disputes for your balance platform when you do not know which payment your cardholder wants to dispute.<\/p>\n<p>To raise a dispute from the <strong>Issuing disputes<\/strong> page:<\/p>\n<ol>\n<li>\n<p>Log in to your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>.<\/p>\n<\/li>\n<li>\n<p>Go to <strong>Financial products<\/strong> &gt; <strong>Issuing disputes<\/strong>.<\/p>\n<\/li>\n<li>\n<p>In the top-right corner of the page, select <strong>Create dispute<\/strong>.<\/p>\n<\/li>\n<li>\n<p>In the list of payments, select the <a href=\"\/issuing\/payment-stages#captured\">captured payment<\/a> that your cardholder wants to dispute.<\/p>\n<\/li>\n<li>\n<p>On the dispute form, enter the general information for the dispute:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Field<\/th>\n<th style=\"text-align: left;\">Description<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\"><strong>Amount to dispute<\/strong><\/td>\n<td style=\"text-align: left;\">The amount that your cardholder disputes. Defaults to the total captured amount, and cannot be greater than it. If the payment was reauthorized, or only partly captured, the total captured amount can be lower than the amount that your cardholder paid.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Dispute reason<\/strong><\/td>\n<td style=\"text-align: left;\">The reason for the dispute. Determines <a href=\"#dispute-reasons-in-your-customer-area\">which questions you answer next<\/a>.<\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\"><strong>Description<\/strong><\/td>\n<td style=\"text-align: left;\">Your reference for the dispute. Maximum 50 characters.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/li>\n<li>\n<p>Select <strong>Continue<\/strong>.<\/p>\n<p>Adyen creates the dispute with the status <span translate=\"no\"><strong>draft<\/strong><\/span>.<\/p>\n<\/li>\n<li>\n<p>Answer the questions for the dispute reason that you selected.<\/p>\n<p>To learn what each answer means, see <a href=\"#dispute-reasons-in-your-customer-area\">Dispute reasons in your Customer Area<\/a>.<\/p>\n<\/li>\n<li>\n<p>On the attachments screen, add your <a href=\"\/issuing\/raise-disputes\/attach-supporting-information\">supporting information<\/a> for the dispute.<\/p>\n<p>Adyen supports <span translate=\"no\"><strong>JPEG<\/strong><\/span>, <span translate=\"no\"><strong>TIFF<\/strong><\/span>, and <span translate=\"no\"><strong>PDF<\/strong><\/span> attachments. Each attachment can be up to 2 MB, with a file name of 4 to 17 characters including the extension. Useful attachments are receipts, card statements, and correspondence with the merchant. You do not select an attachment type, unlike when you <a href=\"\/issuing\/raise-disputes\/attach-supporting-information\">attach supporting information<\/a> through the  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/overview\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Raise disputes API<\/a>.<\/p>\n<\/li>\n<li>\n<p>On the review screen, check your answers, then select <strong>Initiate dispute<\/strong>.<\/p>\n<p>Adyen sets the status to <span translate=\"no\"><strong>submitted<\/strong><\/span> and sends the dispute to the card scheme. To open the new dispute, select <strong>View dispute<\/strong>. To return to the list, select <strong>Go to disputes<\/strong>.<\/p>\n<\/li>\n<\/ol>\n<p>To leave the flow and keep your answers, select <strong>Save and exit<\/strong>. The dispute keeps the status <span translate=\"no\"><strong>draft<\/strong><\/span> until you complete the questionnaire.<\/p>\n<h2>Raise a dispute from the Transfers page<\/h2>\n<p>Start from the <strong>Transfers<\/strong> page when you already found the payment that your cardholder wants to dispute.<\/p>\n<p>To raise a dispute from the <strong>Transfers<\/strong> page:<\/p>\n<ol>\n<li>\n<p>Log in to your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>.<\/p>\n<\/li>\n<li>\n<p>Go to <strong>Balances<\/strong> &gt; <strong>Transfers<\/strong>.<\/p>\n<\/li>\n<li>\n<p>In the list of transfers, select the <a href=\"\/issuing\/payment-stages#captured\">captured payment<\/a> that your cardholder wants to dispute.<\/p>\n<p>The transfer inspector, a panel with the details of the transfer, opens beside the list.<\/p>\n<\/li>\n<li>\n<p>In the transfer inspector, select <strong>Create dispute<\/strong>.<\/p>\n<p>For a payment that Adyen has not captured, you cannot create a dispute.<\/p>\n<\/li>\n<li>\n<p>Enter the general information for the dispute, then complete the questionnaire, the attachments, and the review screen as described in <a href=\"#raise-a-dispute-from-the-issuing-disputes-page\">Raise a dispute from the Issuing disputes page<\/a>.<\/p>\n<\/li>\n<\/ol>\n<h2>Complete or delete a dispute draft<\/h2>\n<p>A dispute with the status <span translate=\"no\"><strong>draft<\/strong><\/span> has an incomplete questionnaire. Adyen does not send the dispute to the card scheme until you answer the remaining questions. Complete the draft to submit the dispute, or delete the draft if your cardholder no longer wants to dispute the payment.<\/p>\n<p>To complete a dispute draft:<\/p>\n<ol>\n<li>Log in to your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>.<\/li>\n<li>Go to <strong>Financial products<\/strong> &gt; <strong>Issuing disputes<\/strong>.<\/li>\n<li>Select the dispute with the status <span translate=\"no\"><strong>draft<\/strong><\/span>.<\/li>\n<li>Select <strong>Edit dispute draft<\/strong>, then answer the remaining questions.<\/li>\n<li>On the review screen, check your answers, then select <strong>Initiate dispute<\/strong>.<\/li>\n<\/ol>\n<p>To delete a dispute draft:<\/p>\n<ol>\n<li>Log in to your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>.<\/li>\n<li>Go to <strong>Financial products<\/strong> &gt; <strong>Issuing disputes<\/strong>.<\/li>\n<li>Select the dispute with the status <span translate=\"no\"><strong>draft<\/strong><\/span>.<\/li>\n<li>\n<p>Delete the draft dispute.<\/p>\n<p>You can only delete a dispute while the status is <span translate=\"no\"><strong>draft<\/strong><\/span>. After Adyen sends the dispute to the card scheme, you can no longer close it. To close a dispute that you raised through the  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/overview\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Raise disputes API<\/a>, see <a href=\"\/issuing\/raise-disputes\/manage-disputes\">Manage disputes<\/a>.<\/p>\n<\/li>\n<\/ol>\n<h2>Track a dispute<\/h2>\n<p>To track a dispute:<\/p>\n<ol>\n<li>Log in to your <a href=\"https:\/\/ca-test.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Customer Area<\/a>.<\/li>\n<li>Go to <strong>Financial products<\/strong> &gt; <strong>Issuing disputes<\/strong>.<\/li>\n<li>Select the dispute that you want to track.<\/li>\n<li>\n<p>On the dispute details page, review the timeline.<\/p>\n<p>The timeline shows every stage that the dispute passed through, instead of only the most recent stage. Each entry maps to a dispute status. To learn what each status means, see <a href=\"\/issuing\/raise-disputes#lifecycle-of-a-raised-dispute\">Lifecycle of a raised dispute<\/a>.<\/p>\n<\/li>\n<\/ol>\n<p>If the status is <span translate=\"no\"><strong>draft<\/strong><\/span>, the dispute needs an action from you before it can move on: <a href=\"#complete-or-delete-a-dispute-draft\">complete the draft<\/a>. For any other status, you can <a href=\"\/issuing\/raise-disputes\/attach-supporting-information\">add supporting information<\/a>.<\/p>\n<p><\/p>\n<h2>Dispute reasons in your Customer Area<\/h2>\n<p>The questionnaire asks only the questions that apply to the dispute reason that you select, and to your earlier answers. Every question carries the same information as a parameter of the  <a href=\"https:\/\/docs.adyen.com\/api-explorer\/transfers-api\/latest\/overview\" class=\"codeLabel  external-link no-image\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Raise disputes API<\/a>. The page for each dispute reason tells you what an answer means, which answers are required, and when a follow-up question applies.<\/p>\n<p>The Customer Area uses shorter labels for the dispute reasons than the <a href=\"\/issuing\/raise-disputes#dispute-reasons-and-their-types\">dispute reasons and their types<\/a> table:<\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: left;\">Dispute reason<\/th>\n<th style=\"text-align: left;\">Dispute <code>type<\/code><\/th>\n<th style=\"text-align: left;\">Questions and parameters<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: left;\">Fraud<\/td>\n<td style=\"text-align: left;\"><span translate=\"no\"><strong>fraud<\/strong><\/span><\/td>\n<td style=\"text-align: left;\"><a href=\"\/issuing\/raise-disputes\/fraud\">Raise a fraud dispute<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\">Duplicate charge<\/td>\n<td style=\"text-align: left;\"><span translate=\"no\"><strong>duplicate<\/strong><\/span><\/td>\n<td style=\"text-align: left;\"><a href=\"\/issuing\/raise-disputes\/duplicate\">Raise a duplicate charge dispute<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: left;\">Purchase not received<\/td>\n<td style=\"text-align: left;\"><span translate=\"no\"><strong>notDelivered<\/strong><\/span><\/td>\n<td style=\"text-align: left;\"><a href=\"\/issuing\/raise-disputes\/not-delivered\">Raise a non-delivery dispute<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><\/p>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/issuing\/raise-disputes\"\n                        target=\"_self\"\n                        >\n                    Raise disputes\n                <\/a><\/li><li><a href=\"\/issuing\/raise-disputes#dispute-reasons-and-their-types\"\n                        target=\"_self\"\n                        >\n                    Dispute reasons and their types\n                <\/a><\/li><li><a href=\"\/issuing\/raise-disputes#lifecycle-of-a-raised-dispute\"\n                        target=\"_self\"\n                        >\n                    Lifecycle of a raised dispute\n                <\/a><\/li><li><a href=\"\/issuing\/raise-disputes\/attach-supporting-information\"\n                        target=\"_self\"\n                        >\n                    Upload and manage attachments\n                <\/a><\/li><li><a href=\"\/issuing\/raise-disputes\/bulk-upload\"\n                        target=\"_self\"\n                        >\n                    Bulk-upload disputes\n                <\/a><\/li><li><a href=\"\/issuing\/raise-disputes\/manage-disputes\"\n                        target=\"_self\"\n                        >\n                    Manage disputes with the API\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/issuing\/raise-disputes\/customer-area","articleFields":{"description":"Learn how to raise a dispute in your Customer Area, complete the reason questionnaire, and follow the dispute in the timeline.","feedback_component":true,"parameters":{"directoryPath":"\/issuing"}},"algolia":{"url":"https:\/\/docs.adyen.com\/issuing\/raise-disputes\/customer-area","title":"Raise and manage disputes in your Customer Area","content":"In your Customer Area, you can raise a dispute for a single transaction on behalf of your cardholder, and then follow that dispute until the card scheme resolves it. You do not need to build an integration with the  Raise disputes API. You can start the dispute from the Issuing disputes page or from the Transfers page.\nThis feature is designed for card partners who handle a low volume of disputes, or who want to raise a dispute without a code change. Choose a different route if:\n\nYou raise many disputes at once: bulk-upload disputes from a ZIP file.\nYou want your cardholders to raise disputes in your own app or website: use the  Raise disputes API.\n\nRequirements\nBefore you begin, take into account the following requirements, limitations, and preparations.\n\n\n\nRequirement\nDescription\n\n\n\n\nIntegration type\nIssuing Integration\n\n\nCustomer Area roles\nMake sure that you have the following roles: Manage issuing disputesBalance platform base role\n\n\nWebhooks\nNone. You can follow the dispute in the dispute timeline.If you also want your own system to receive status changes, subscribe to  Dispute webhooks and  Transfer webhooks.\n\n\nLimitations\nYou can only raise a dispute for a captured payment. For a payment that Adyen has not captured, you cannot create a dispute.You must raise the dispute within the timeline for the dispute reason.The dispute timeline is read-only.\n\n\n\nHow it works\nWhen you raise a dispute in your Customer Area, Adyen creates the dispute with the status draft. What happens next depends on whether you complete the reason questionnaire: the set of questions that the Customer Area asks about the dispute reason that you select.\n\nYou select the captured payment that your cardholder wants to dispute, then enter the general information for the dispute.\nAdyen creates the dispute with the status draft and sends your system a  balancePlatform.dispute.created webhook.\nYou answer the questionnaire for the dispute reason that you selected.\nYou review your answers, then confirm the dispute. Adyen sets the status to submitted and sends the dispute to the card scheme, such as Visa or Mastercard.\nYou follow the status of the dispute in the dispute timeline, or through  balancePlatform.dispute.updated webhooks.\n\nIf you leave the flow before you complete the questionnaire, the dispute keeps the status draft and Adyen does not send it to the card scheme. You can then complete the draft to submit the dispute, or delete the draft to remove it. After Adyen sends the dispute to the card scheme, you can no longer close it.\nRaise a dispute from the Issuing disputes page\nStart from the list of disputes for your balance platform when you do not know which payment your cardholder wants to dispute.\nTo raise a dispute from the Issuing disputes page:\n\n\nLog in to your Customer Area.\n\n\nGo to Financial products &gt; Issuing disputes.\n\n\nIn the top-right corner of the page, select Create dispute.\n\n\nIn the list of payments, select the captured payment that your cardholder wants to dispute.\n\n\nOn the dispute form, enter the general information for the dispute:\n\n\n\nField\nDescription\n\n\n\n\nAmount to dispute\nThe amount that your cardholder disputes. Defaults to the total captured amount, and cannot be greater than it. If the payment was reauthorized, or only partly captured, the total captured amount can be lower than the amount that your cardholder paid.\n\n\nDispute reason\nThe reason for the dispute. Determines which questions you answer next.\n\n\nDescription\nYour reference for the dispute. Maximum 50 characters.\n\n\n\n\n\nSelect Continue.\nAdyen creates the dispute with the status draft.\n\n\nAnswer the questions for the dispute reason that you selected.\nTo learn what each answer means, see Dispute reasons in your Customer Area.\n\n\nOn the attachments screen, add your supporting information for the dispute.\nAdyen supports JPEG, TIFF, and PDF attachments. Each attachment can be up to 2 MB, with a file name of 4 to 17 characters including the extension. Useful attachments are receipts, card statements, and correspondence with the merchant. You do not select an attachment type, unlike when you attach supporting information through the  Raise disputes API.\n\n\nOn the review screen, check your answers, then select Initiate dispute.\nAdyen sets the status to submitted and sends the dispute to the card scheme. To open the new dispute, select View dispute. To return to the list, select Go to disputes.\n\n\nTo leave the flow and keep your answers, select Save and exit. The dispute keeps the status draft until you complete the questionnaire.\nRaise a dispute from the Transfers page\nStart from the Transfers page when you already found the payment that your cardholder wants to dispute.\nTo raise a dispute from the Transfers page:\n\n\nLog in to your Customer Area.\n\n\nGo to Balances &gt; Transfers.\n\n\nIn the list of transfers, select the captured payment that your cardholder wants to dispute.\nThe transfer inspector, a panel with the details of the transfer, opens beside the list.\n\n\nIn the transfer inspector, select Create dispute.\nFor a payment that Adyen has not captured, you cannot create a dispute.\n\n\nEnter the general information for the dispute, then complete the questionnaire, the attachments, and the review screen as described in Raise a dispute from the Issuing disputes page.\n\n\nComplete or delete a dispute draft\nA dispute with the status draft has an incomplete questionnaire. Adyen does not send the dispute to the card scheme until you answer the remaining questions. Complete the draft to submit the dispute, or delete the draft if your cardholder no longer wants to dispute the payment.\nTo complete a dispute draft:\n\nLog in to your Customer Area.\nGo to Financial products &gt; Issuing disputes.\nSelect the dispute with the status draft.\nSelect Edit dispute draft, then answer the remaining questions.\nOn the review screen, check your answers, then select Initiate dispute.\n\nTo delete a dispute draft:\n\nLog in to your Customer Area.\nGo to Financial products &gt; Issuing disputes.\nSelect the dispute with the status draft.\n\nDelete the draft dispute.\nYou can only delete a dispute while the status is draft. After Adyen sends the dispute to the card scheme, you can no longer close it. To close a dispute that you raised through the  Raise disputes API, see Manage disputes.\n\n\nTrack a dispute\nTo track a dispute:\n\nLog in to your Customer Area.\nGo to Financial products &gt; Issuing disputes.\nSelect the dispute that you want to track.\n\nOn the dispute details page, review the timeline.\nThe timeline shows every stage that the dispute passed through, instead of only the most recent stage. Each entry maps to a dispute status. To learn what each status means, see Lifecycle of a raised dispute.\n\n\nIf the status is draft, the dispute needs an action from you before it can move on: complete the draft. For any other status, you can add supporting information.\n\nDispute reasons in your Customer Area\nThe questionnaire asks only the questions that apply to the dispute reason that you select, and to your earlier answers. Every question carries the same information as a parameter of the  Raise disputes API. The page for each dispute reason tells you what an answer means, which answers are required, and when a follow-up question applies.\nThe Customer Area uses shorter labels for the dispute reasons than the dispute reasons and their types table:\n\n\n\nDispute reason\nDispute type\nQuestions and parameters\n\n\n\n\nFraud\nfraud\nRaise a fraud dispute\n\n\nDuplicate charge\nduplicate\nRaise a duplicate charge dispute\n\n\nPurchase not received\nnotDelivered\nRaise a non-delivery dispute\n\n\n\n\nSee also\n\n\n                    Raise disputes\n                \n                    Dispute reasons and their types\n                \n                    Lifecycle of a raised dispute\n                \n                    Upload and manage attachments\n                \n                    Bulk-upload disputes\n                \n                    Manage disputes with the API\n                \n","type":"page","locale":"en","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Adyen Issuing","lvl2":"Raise disputes for transactions made with an Adyen-issued card","lvl3":"Raise and manage disputes in your Customer Area"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/issuing","lvl2":"https:\/\/docs.adyen.com\/issuing\/raise-disputes","lvl3":"\/issuing\/raise-disputes\/customer-area"},"levels":4,"category":"Issuing","category_color":"green","tags":["Raise","manage","disputes","Customer"]}}