{"title":"Raise a not as described dispute","category":"default","creationDate":1792071081,"content":"

If your cardholder has a dispute based on purchased goods or services that they later discovered were not as described, and they made efforts to contact the merchant responsible for providing those goods or services without resolution, they can ask you to raise a dispute on their behalf.<\/p>\n

Before you raise a dispute on behalf of a cardholder, make sure the merchant has not already provided a refund for the disputed transaction.<\/p>\n

Requirements<\/h2>\n

Before you begin, take into account the requirements, limitations, and preparations described under Raise disputes<\/a>.<\/p>\n

1. Raise a notAsDescribed dispute<\/h2>\n
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  1. \n

    Find the transaction ID for which you want to raise the dispute.
    \nYou can find a transaction ID in one of the following locations:<\/p>\n