4.5 - Base hardware warranty

If the Merchant has not purchased Terminal Replacement Service for Payment Terminals procured from Adyen, then a basic 4 month warranty period will apply following the date the Payment Terminal is shipped to Merchant. Under the base warranty coverage, Merchant can return a defective Payment Terminal to Adyen with a completed warranty claim form and Adyen commits to use reasonable efforts to return the repaired or replaced Payment Terminal within 25 Business Days after receipt of the defective Payment Terminal and the warranty claims form. Repairs or replacements of the Payment Terminals after the expiry of the 4 month base warranty period or caused by the excluded events as listed in section 4.4 above are separately charged to Customer.