5.5 - Supported Payment Terminals

Adyen commits to use all commercially reasonable efforts to support the POS Software for each Payment Terminal leased or sold by Adyen to Merchant for at least 3 years subsequent to the delivery of the Payment Terminal to the Merchant. If Adyen discontinues support of a certain type of Payment Terminal, it will where reasonably possible announce this at least 6 months in advance to the Merchant. 

If Adyen due to special circumstances decides to end support for a Payment Terminal sold to the Merchant prior to the end of the three year period (e.g. because of discontinued support by the hardware vendor, security compromise which cannot be fixed on such terminal by software update or new Scheme Owner requirements which cannot be fulfilled with such Payment Terminal), then Adyen will compensate Merchant by crediting a proportional part of the sales price of such Payment Terminal to Merchant on buying a replacement Payment Terminal from Adyen (e.g. if the Payment Terminal is no longer supported 2 years after it was made available to the Merchant, Merchant will receive a credit of 1/3 of the sales price paid against the purchase of a replacement Payment Terminal).