5.1 Implementation support

Adyen will support Merchant and its third-party suppliers in connecting third-party POS Devices as follows:

  • Make POS Integration Software available for integration in supported POS Devices to enable integration;
  • Provide user documentation for the POS Integration Software, related test checklists and other general guidance;
  • Provide access to test accounts on the Adyen Test Platform; and
  • Provide reasonably requested technical guidance via the Adyen helpdesk on subjects not covered by the provided documentation.

Optionally the following additional services can be ordered in support of integration efforts:

  • Test terminals and test cards (only for testing purposes, not for processing transactions for actual sales).