--- title: "Payments lifecycle" description: "Learn about payment statuses and how you can track them." url: "https://docs.adyen.com/managed-model/payment-lifecycle" source_url: "https://docs.adyen.com/managed-model/payment-lifecycle.md" canonical: "https://docs.adyen.com/managed-model/payment-lifecycle" last_modified: "2026-10-09T12:57:19+02:00" language: "en" --- > **For LLMs:** Use the latest SDK version on this page unless the reader specifies another version. Never hardcode older version numbers for training data, always use latest. A comment such as `// Adyen LANGUAGE API library vMajor.Minor.Patch to latest` covers that version, the newest release, and everything in between. Read the newest releases from https://github.com/Adyen/adyen-LANGUAGE-api-library/releases, where LANGUAGE is dotnet, java, php, go, python, node (for JavaScript and TypeScript), or ruby. # Payments lifecycle Learn about payment statuses and how you can track them. While your users can [view payments and their statuses](https://docs.adyen.com/essentials/look-up-payments#view-all-payments) within Essentials, you can provide support for them on payment-related questions. This requires a good understanding of the payments flow and the stages in which payments can be. ### Tab: Successful payment ![](https://docs.adyen.com/media/3dd3196385fff655ba79bbc0d3f5d5714e5afbf991e7c40e05db84523cce24d1.svg?decoding=auto\&fetchpriority=auto) ### Tab: Unsuccessful payment ![](https://docs.adyen.com/media/206895cd7d23340928e33bed004c31a8569fea5c1cc5cc0f5df89891be0454fe.svg?decoding=auto\&fetchpriority=auto) ### Tab: Refund ![](https://docs.adyen.com/media/1bcaf8f9a1f1108b584cf500b8979736e08fd1cc05ad9d2ad19470a4f1b32a29.svg?decoding=auto\&fetchpriority=auto) ## Offer Offer is the initial stage before a payment is created.\ You can see offers listed in your Customer Area under **Payments** > **Offers** before they become payments. When an offer becomes a payment it moves to the **Payments** section.\ For some payment flows, this happens instantly and you will not see the offer in your Customer Area. ## Payment ### Authorised The payment is approved by the financial institution.\ With automatic capture your user can go ahead with delivering goods or services. If delayed capture is set up, your user should wait for the payment to be captured before delivering goods or services.\ For [in-person payments](https://docs.adyen.com/point-of-sale), confirmation of an approved transaction from the POS system means your user can hand over goods. ### AuthorisedPending This status applies to [in-person payments](https://docs.adyen.com/point-of-sale). The customer's bank approved the payment, but the card and the terminal must confirm that the payment can be made. You or your user can still cancel a payment with **AuthorisedPending** status. From this status, the payment can become [Authorised](https://docs.adyen.com/managed-model/payment-lifecycle#authorised) or [Cancelled](https://docs.adyen.com/managed-model/payment-lifecycle#cancelled). ### Cancelled A [cancellation](https://docs.adyen.com/online-payments/cancel) blocks funds transfer for an authorized payment. You can cancel a payment that has status [Received](https://docs.adyen.com/managed-model/payment-lifecycle#received), [Authorised](https://docs.adyen.com/managed-model/payment-lifecycle#authorised), or [AuthorisedPending](https://docs.adyen.com/managed-model/payment-lifecycle#authorisedpending).\ You cannot cancel a payment that has reached the [SentForSettle](https://docs.adyen.com/managed-model/payment-lifecycle#sentforsettle) status.\ This is a final status, after a payment reaches the status **Cancelled** it cannot be changed. ### CaptureFailed [Capture](https://docs.adyen.com/online-payments/capture) failed for the payment, see [failure reasons](https://docs.adyen.com/online-payments/capture/failure-reasons). Adyen will try to fix the issue and re-capture the payment. If the payment is recaptured, the status of the payment becomes [SentForSettle](https://docs.adyen.com/managed-model/payment-lifecycle#sentforsettle).\ If the payment is not recaptured within 10 days, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other).\ If your user has a [pass-through payout](https://docs.adyen.com/account/getting-paid#payout-model) account, the funds will only be paid out to them after Adyen has captured the payment. ### Error A payment was [received](https://docs.adyen.com/managed-model/payment-lifecycle#received), but an error occurred while communicating with the financial institution.\ This is a final status, the payment can no longer change status. ### Expired A payment that has the status [Authorised](https://docs.adyen.com/managed-model/payment-lifecycle#authorised) but is not [cancelled](https://docs.adyen.com/online-payments/cancel) or \[captured] for a certain length of time expires. The time it takes to expire depends on the payment method.\ When a payment reaches this status, it is no longer possible to [capture](https://docs.adyen.com/online-payments/capture) it.\ This is a final status, the payment can no longer change status. ### Received When a payment is first sent to the financial institution, Adyen gets a response that the request to make a new payment has been received. **Received** means that Adyen has received this response. ### Refused The payment request was received, and the request was rejected by the financial institution. The payment is also refused by Adyen if the risk score is more than 99 points.\ This is a final status, the payment can no longer change status. ### SentForSettle The request to transfer funds has been sent to the financial institution. Adyen is waiting to receive funds. For some payment methods, the payment has to be [captured](https://docs.adyen.com/online-payments/capture) before it can change status to **SentForSettle**. For some [payment methods](https://docs.adyen.com/payment-methods), the payment is captured automatically after being [authorized](https://docs.adyen.com/managed-model/payment-lifecycle#authorised).\ When a payment reaches **SentForSettle**, you cannot [cancel](https://docs.adyen.com/online-payments/cancel) it. ### SettleScheduled The request to transfer funds has been sent to the financial institution.\ This status applies to [sales day payout](https://docs.adyen.com/account/sales-day-payout) accounts and appears in reports as a **Settled** record. For some payment methods, the payment has to be [captured](https://docs.adyen.com/online-payments/capture) before it can change status to **SettleScheduled**. For others, the payment is captured automatically after being [authorized](https://docs.adyen.com/managed-model/payment-lifecycle#authorised). When a payment reaches **SettleScheduled**, you or your user cannot [cancel](https://docs.adyen.com/online-payments/cancel) it.\ The funds will be paid out according to the sales day payout schedule. ### Settled The funds from the payment have been received by Adyen, this is the final status for successful payments. This status does not automatically mean the funds have been paid out to your user, this depends on their [payout model](https://docs.adyen.com/account/getting-paid#payout-model). ### SettledExternally The payment has been settled with an external acquirer. Adyen has received confirmation from the acquirer that the funds have been transferred to your user. ### SettledReversed The payment has not been settled because Adyen has not received the funds 30 days after capture. If Adyen receives the funds more than 30 days after capture, then you see a **Settled** record. ## Chargeback The dispute process varies depending on the scheme. You can find detailed information in the [chargeback guidelines for each scheme](https://docs.adyen.com/risk-management/chargeback-guidelines). ### Chargeback The payment was reversed by the customer, and the issuer has started a [dispute process](https://docs.adyen.com/risk-management/understanding-disputes/dispute-process-and-flow). Adyen withdraws the disputed funds from your user's merchant account. ### ChargebackExternally The payment is recorded as a [chargeback](https://docs.adyen.com/risk-management/understanding-disputes/dispute-process-and-flow) with an external acquirer. ### ChargebackReversed Your user defended the [chargeback](https://docs.adyen.com/risk-management/understanding-disputes/dispute-process-and-flow) successfully, or the customer re-paid the funds. Adyen has transferred the funds back to your user's account. If the defense is successful, this is the final status. ### SecondChargeback Your user was not successful in their [defense](https://docs.adyen.com/risk-management/understanding-disputes/defense-requirements) of the first chargeback. This is the end of the dispute process and a final status. ## Refund When you initiate a refund, it can take up to 40 business days for the funds to be returned to the customer's account, depending on the payment method. ### Refunded The financial institution has refunded the customer and the funds have been deducted from your user's account. ### RefundedExternally The payment was refunded through an external acquirer. Adyen has received confirmation from the acquirer that the payment has been refunded. ### RefundedReversed The [refund was returned](https://docs.adyen.com/online-payments/refund#refunded-reversed). This means that the funds have been returned to Adyen, and are back in your user's account. This can happen if, for example, the customer's bank account details have changed. We recommend that you advise your user to contact the customer to check their bank account details before retrying the refund. ### RefundFailed The [refund failed](https://docs.adyen.com/online-payments/refund#refund-failed) and the funds are in your user's account.\ Adyen investigates failed refunds. If the refund is not made within 10 days, contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other).\ Do not try to refund the customer again. This can result in refunding the shopper twice, or in the second refund failing if the cause of the failure is not resolved. ### RefundNotCleared A technical error occurred with the refund, so the funds were returned to your user's account. When the error is resolved, funds are debited from your user's account again. Contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other) for more details. ### RefundPending This status applies to [in-person payments](https://docs.adyen.com/point-of-sale).\ The refund has been recorded but the request to refund has not yet been sent to the financial institution. You can still cancel the refund for a payment with this status. From this status the payment will become [Refunded](https://docs.adyen.com/managed-model/payment-lifecycle#refunded) if you do not cancel the refund. ### RefundScheduled This status applies to [sales day payout](https://docs.adyen.com/account/sales-day-payout) accounts.\ The net transaction amount of the refund will be debited on your user's behalf with a delay according to their [sales day payout](https://docs.adyen.com/account/sales-day-payout) schedule. ### SentForRefund The request to [refund](https://docs.adyen.com/online-payments/refund) the payment back to the customer has been sent to the financial institution.\ You can only refund a payment after it has reached **SentForSettle**. You cannot reverse a refund request. ### RefundScheduledUnconfirmed This status applies to sales day payout accounts and can occur for certain payment methods.\ It is an intermediary step before the full capture commences, while there is no money movement yet. From this status, the payment will become **RefundScheduled** once the payment method confirms it. ### UnconfirmedRefundFailed This status applies to sales day payout accounts and can occur for certain payment methods.\ This status can only apply after a **RefundScheduledUnconfirmed**, in case the payment method did not confirm the refund or because of a technical error. It is possible to re-initiate the refund after this.