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General error codes

You can use the general error codes to broadly identify the cause of an error. Adyen sends the general error codes and messages in the verificationErrors array. This array also usually contains corresponding suberrors.

The range of error codes are divided into the types of check.

  • 1_1x: General issues
  • 1_3x: Issues with the individual check
  • 1_5x: Issues with the organization check
  • 1_6x: Issues with the sole proprietorship check
  • 1_7x: Issues with the bank account check
  • 1_9x: Issues with the business line check
  • 2_8x: Issues with missing data

General issues

General
error code
Message Possible suberrors
1_10 Information couldn't be verified 1_1002
1_11 Document didn't meet requirements 1_1003
1_12 Legal entity declined 1_1000
1_13 Verification couldn't be completed 1_1000

Individual identity check

General
error code
Message Possible suberrors
1_30 Individual details couldn't be verified 1_3000, 1_3001, 1_3002, 1_3003, 1_3004,
1_3005, 1_3006, 1_3007, 1_3057, 1_3058, 1_3062
1_31 ID document is needed 1_3052
1_32 ID document couldn't be processed 1_3012
1_33 ID document didn't meet requirements 1_3009, 1_3013, 1_3015, 1_3019, 1_3020, 1_3024,
1_3026, 1_3027, 1_3029, 1_3030, 1_3031
1_34 Image of the ID document didn't meet requirements 1_3008, 1_3010, 1_3011, 1_3014, 1_3036, 1_3016,
1_3017, 1_3018, 1_3021, 1_3022, 1_3023
1_35 Individual details didn't match the ID document 1_3032, 1_3033, 1_3034, 1_3035, 1_3025,
1_3028
1_36 Proof of residency didn't meet requirements 1_3040, 1_3041, 1_3042, 1_3043, 1_3044
1_37 Image of the proof of residency didn't meet the requirements 1_3045
1_38 Individual details didn't match the proof of residency 1_3037, 1_3038, 1_3039, 1_3046
1_39 Proof of national ID number didn't meet requirements 1_3047
1_40 Image of the proof of national ID number didn't meet the requirements 1_3051
1_41 Individual details didn't match the proof of national ID number 1_3048, 1_3049, 1_3050
1_42 Individual details didn't meet the format requirements 1_3053, 1_3054, 1_3055
1_43 Image of the proof of the individual tax ID didn't meet the requirements 1_3056
1_44 Proof of the individual tax ID didn't meet requirements 1_3059
1_45 Individual details didn't match the proof of the individual tax ID 1_3060, 1_3061, 1_3063

Organization check

General
error code
Message Possible suberrors
1_50 Organization details couldn't be verified 1_5000, 1_5001, 1_5002, 1_5003, 1_5004, 1_5005, 1_5006, 1_5007, 1_5008, 1_5009, 1_5010, 1_5011, 1_5012, 1_5013, 1_5014, 1_5015, 1_5016, 1_5017, 1_5018, 1_5019, 1_5020, 1_5025, 1_5026, 1_5033, 1_5036, 1_5042, 1_5054, 1_5055
1_51 Organization details didn't match the document 1_5023, 1_5027, 1_5028, 1_5029, 1_5030, 1_5031, 1_5032, 1_5037, 1_5041, 1_5043, 1_5044, 1_5045, 1_5061, 1_5062, 1_5063, 1_5064, 1_5065, 1_5066, 1_5067
1_52 Registration document didn't meet requirements 1_5021, 1_5022, 1_5024, 1_5035
1_53 Tax document didn't meet requirements 1_5038, 1_5039, 1_5040
1_54 Proof of address didn't meet requirements 1_5034
1_55 Proof of ownership is needed 1_5048
1_56 Organization ownership couldn't be verified 1_5046, 1_5047
1_57 Submitted affiliation document didn't meet the requirements 1_5049, 1_5051, 1_5052
1_58 VAT document didn't meet requirements 1_5056, 1_5057, 1_5058, 1_5059, 1_5060
1_59 Organization details didn't meet the format requirements 1_5068, 1_5069, 1_5070

Sole proprietorship check

General
error code
Message Possible suberrors
1_60 Sole proprietorship details couldn't be verified 1_6000, 1_6001, 1_6002, 1_6004, 1_6005
1_61 Constitutional document didn't meet requirements 1_6006, 1_6009, 1_6010, 1_6017
1_62 Sole proprietorship details didn't match the constitutional document 1_6007, 1_6008, 1_6011

Bank account check

General
error code
Message Possible suberrors
1_70 Bank account couldn't be verified 1_7000, 1_7003
1_71 Bank account details couldn't be verified 1_7001, 1_7002, 1_7004, 1_7015, 1_7017,
1_7020, 1_7007
1_72 Verification could not be completed 1_1001
1_73 Bank account access could not be authenticated
1_74 Bank statement is needed 1_7008
1_75 Bank statement didn't meet requirements 1_7009, 1_7010, 1_7012, 1_7013, 1_7014,
1_7018, 1_7019, 1_7021, 1_7022
1_76 Bank details didn't match the bank document 1_7011, 1_7016
1_77 The entity is in pending status

Business line check

General
error code
Message Possible suberrors
1_90 Industry couldn't be verified 1_9000, 1_9001, 1_9002, 1_9003
1_91 Proof of industry didn't meet requirements 1_9004, 1_9005, 1_9006, 1_9007, 1_9008
1_92 No web address available to perform verification 1_9002

Missing data

General error code Message Remediating action code
2_8009 individual.firstName was missing 2_102
2_8011 individual.lastName was missing 2_103
2_8017 individual.residentialAddress.country was missing 2_104
2_8018 individual.residentialAddress.stateOrProvince was missing 2_105
2_8019 individual.residentialAddress.street was missing 2_106
2_8020 individual.residentialAddress.city was missing 2_107
2_8021 individual.residentialAddress.postalCode was missing 2_108
2_8022 individual.residentialAddress.street2 was missing 2_109
2_8025 individual.nationality was missing 2_110
2_8028 individual.birthData.dateOfBirth was missing 2_112
2_8030 bankAccount.iban was missing 2_113
2_8032 bankAccount.accountNumber was missing 2_114
2_8036 bankAccount' was missing 2_115
2_8037 bankStatement was missing 1_701
2_8038 bankAccount.branchCode was missing 2_116
2_8043 organization.registrationNumber was missing 2_117
2_8045 organization.taxId was missing 2_118
2_8052 documents.attachment was missing 2_119
2_8058 individual.name was missing 2_120
2_8059 individual.birthData was missing 2_121
2_8060 individual.identificationData was missing 2_101
2_8062 individual.residentialAddress was missing 2_122
2_8064 UBO through ownership was missing 2_123
2_8067 Signatory was missing 2_124
2_8069 organization.type was missing 2_125
2_8071 Identity document was missing 1_301
2_8076 Drivers license was missing 2_127
2_8077 Front image of drivers license was missing. 2_128
2_8078 Back image of drivers license was missing 2_129
2_8079 Identity card was missing 1_301
2_8080 Back image of identity card was missing 2_131
2_8081 Front image of identity card was missing. 2_130
2_8082 individual.identificationData.number was missing 2_101
2_8085 organization.legalName was missing 2_132
2_8086 organization.doingBusinessAs was missing 2_133
2_8100 VAT document was missing 2_134
2_8107 Proof of residency was missing 1_304
2_8108 Continuous payout entity was missing 1_100
2_8109 Full affiliation proof was missing 1_100
2_8129 Name was missing 1_100
2_8131 Type was missing 1_100
2_8138 Passport was missing 1_100
2_8139 Proof of national ID number was missing 1_307
2_8140 Proof of address was missing 1_505
2_8141 Registration document was missing 2_137
2_8148 individual.identificationData.type was missing 2_139
2_8149 individual.email was missing 2_152
2_8150 phone.number was missing 2_153
2_8151 phone.type was missing 2_154
2_8152 phone.countryCode was missing 2_155
2_8153 entityAssociation.jobTitle was missing 2_156
2_8154 bankAccount.accountType was missing 2_140
2_8155 bankAccount.bankBicSwift was missing 2_141
2_8156 bankAccount.bankCity was missing 2_142
2_8157 bankAccount.bankCode was missing 2_143
2_8158 bankAccount.bankName was missing 2_144
2_8159 bankAccount.checkCode was missing. 2_145
2_8161 bankAccount.currencyCode was missing 2_147
2_8162 proofOfOrganizationTaxInfo was missing 1_503
2_8163 sourceOfFunds was missing 2_159
2_8164 businessLine.sourceOfFunds.type was missing 2_160
2_8168 businessLine.sourceOfFunds.adyenProcessedFunds was missing 2_164
2_8170 businessLine.sourceOfFunds.description was missing 2_166
2_8174 taxInformation was missing 2_170
2_8175 taxInformation.number was missing 2_170
2_8176 taxInformation.type was missing 2_171
2_8177 taxInformation.country was missing 2_172
2_8178 proofOfIndividualTaxId was missing 2_173
2_8179 vatNumber was missing 2_174
2_8180 vatDocument was missing 2_175
2_8181 industryCode was missing 2_176
2_8182 channel was missing 2_177
2_8183 webAddress was missing 2_178
2_8184 taxReportingClassification was missing 2_179
2_8185 taxReportingClassification.type was missing 2_180
2_8186 taxReportingClassification.businessType was missing 2_181
2_8187 taxReportingClassification.mainSourceOfIncome was missing 2_182
2_8188 taxReportingClassification.financialInstitutionNumber was missing 2_183
2_8189 UBO through control was missing 2_151
2_8190 businessLine was missing 2_136
2_8191 businessLine was missing 2_136
2_8192 constitutional document to perform verification was missing 2_184

General verification errors array example

Example problems array
{
  ...
  "problems": [
    {
      "entity": {
        "id": "LE00000000000000000000001",
        "type": "LegalEntity"
      },
      "verificationErrors": [
        {
          "code": "1_30",
          "message": "Individual details couldn't be verified",
          "{hint:Sent when there is a common remediating action}remediatingActions{/hint}": [
            {
              "code": "1_300",
              "message": "Update individual details"
            }
          ],
          "subErrors": [...]
        }
      ]
    }
  ]
}