# Requirements for document uploads

Check the size, file format, and information required when uploading documents.

Adyen tries to verify your users based on the information that you provide. However, in some cases, the automatic verification might fail. This could be due to incorrect data or the data can't be verified. In these cases, Adyen may ask your user to provide additional documents, such as a passport or a bank statement.

## Document types for legal entities or bank accounts

The following are the types of documents that Adyen may require from your user. When uploading documents, make sure that the document meets the specific requirements for individuals, organizations, sole proprietorships, or bank accounts.

Bank account

• Bank statement
• ## Bank statement

If the automatic verification of a bank account fails, Adyen may ask for a proof of bank account. When uploading this document, set the type to bankStatement in your /documents request.

The proof of bank account can be any of the following:

• Bank statements
• Deposit tickets or deposit forms
• Screenshots of online banking environment
• Official emails or letters from bank
• Cheques
• Relevé d'Identité Bancaire (RIB): bank document in France

The proof of bank account must have:

• The account holder name. - The account number or IBAN.
• The date of issuance, which must be less than 12 months ago. This requirement applies to all types of documents except for RIBs or cheques.
• The country where the bank account is located. For EU bank statements, Adyen infers the country from the IBAN.
• An indicator that the document was issued by a bank, such as the bank name, a bank logo or a bank-specific font.

We do not accept:

• Photos of bank-issued cards, such as credit or debit cards.
• Edited or personalized documents.
• Documents issued more than 12 months ago.

The document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
• Size:
• For PDFs: minimum 1 KB, maximum 4 MB
• For other formats: minimum 100 KB, maximum 4 MB

## Constitutional document

Adyen tries to automatically verify the sole proprietorship. In case automatic verification fails, Adyen may ask for a constitutional document. When uploading this document, set the type to constitutionalDocument in your /documents request.

The constitutional document must be:

• Issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.
• The following are examples of documents accepted for sole proprietorships:
• Doing business as-name filing (also known as Fictitious- or Trade name filing)
• Tax filing

The document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
• Size:
• For PDFs: minimum 1 KB, maximum 4 MB
• For other formats: minimum 100 KB, maximum 4 MB

## Photo IDs

If the automatic verification for an individual's identification number fails, Adyen may ask for a photo ID.

The following are the accepted photo ID documents, along with the type that you must set in your /documents request.

Photo ID type Notes
Passport passport Must be the data page (picture, MRZ, and details)
Identity card identityCard Must be a government-issued identity card. Front and back, each side in its own file.
Driver's license driversLicense Front and back, each side in its own file.

The photo ID must meet the following must:

• Be non-expired
• Be in color
• Have the MRZ visible (if available)
• Have separate files for front and back of the ID document (only when providing an ID card or driver's license)

The document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
• Size:
• For PDFs: minimum 1 KB, maximum 4 MB
• For other formats: minimum 100 KB, maximum 4 MB

## Proof of address

Adyen uses the data to automatically verify your user's address. In case automatic verification fails, Adyen may ask for a proof of address. When uploading this document, set the type to proofOfAddress in your /documents request.

The proof of address must be:

• Issued by a reliable, independent source such as the local commercial register of the country where the business is registered in.
• Issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.

The document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
• Size:
• For PDFs: minimum 1 KB, maximum 4 MB
• For other formats: minimum 100 KB, maximum 4 MB

## Proof of individual tax ID

If the automatic verification for an individual's tax ID fails, Adyen may ask the individual to upload a tax identification document. Set the type to proofOfIndividualTaxId in your /documents request.

Country Tax Document requirements
Belgium (BE) Official document containing Numéro National and name of individual.
France (FR) Official document containing Simplification des Procédures d'Imposition (SPI) number and name of individual.
Germany (DE) Official document containing Persönliche Identifikatiosnummer (IdNr) and name of individual.
Netherlands (NL) Official document containing Burgerservicenummer (BSN) and name of individual.
Spain (ES) Official document containing Documento Nacional de Identidad (DNI) or Foreign Card Number (NIE), and name of individual.
United Kingdom (GB) Official document containing Unique Taxpayer Reference (UTR) number or National Insurance Number (NINO), and name of individual.
United States (US) Official document containing Social Security Number (SSN), Employer Identification Number (EIN), or Individual Taxpayer Identification Number (ITIN), and name of individual.

## Proof of industry

If the automatic verification of an industry fails, Adyen may ask for a proof of industry. When uploading this document, set the type to proofOfIndustry in your /documents request.

A proof of industry can be a VAT document, a proof of tax information, or a registration document that includes a local or a global industry code. For example, SBI in the Netherlands, NACE in the European Union, or NAICS in the United Kingdom.

For the document requirements, see:

## Proof of national ID number

If the automatic verification of a national ID number fails, Adyen may ask for a proof of the national ID number. When uploading this document, set the type to proofOfNationalIdNumber in your /documents request.

The proof of national ID number must:

• Have the name of the individual.
• Have the national ID number.
• Be issued by a reliable, independent source such as a government agency, public authority, or judicial authority.

The document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
• Size:
• For PDFs: minimum 1 KB, maximum 4 MB
• For other formats: minimum 100 KB, maximum 4 MB

## Proof of organization tax information

In case automatic verification for tax ID fails, Adyen may ask for a proof of tax information. When uploading this document, set the type to proofOfOrganizationTaxInfo in your /documents request.

The proof of tax information must:

• Have the organization name.
• Have the tax ID number.
• Be issued by a reliable, independent source such as the local tax authority of the country where the business is registered in.

The document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
• Size:
• For PDFs: minimum 1 KB, maximum 4 MB
• For other formats: minimum 100 KB, maximum 4 MB

## Proof of residential address

If the automatic verification of a residential address fails, Adyen may ask for a proof of the residential address. When uploading this document, set the type to proofOfResidency in your /documents request.

The following sources can be used as proof of residence documentation. These documents must not be older than the period specified below.

Residence Document type Cannot be older than
Bank Statement 3 months
Utility Bill 3 months
Government-issued correspondence
(receipt of benefits such as pension, unemployment benefits, housing benefits, or healthcare)
3 months
Taxation Document 3 months
Extract from Municipal Personal Records Database 3 months
Mortgage statement 12 months
Certificate of voter registration 12 months
Salary slip (containing the company letterhead) 3 months

The proof of residency must:

• Have the name of the individual.
• Have the full residence address, residence country and residence state (when applicable).

The document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
• Size:
• For PDFs: minimum 1 KB, maximum 4 MB
• For other formats: minimum 100 KB, maximum 4 MB

## Registration document

Adyen uses the name and registration number to automatically verify your user. In case automatic verification fails, Adyen may ask for a registration document. When uploading this document, set the type to registrationDocument in your /documents request.

The registration document must be:

• Issued by a reliable, independent source such as the local commercial register of the country where the business is registered in.
• Be issued within the last 12 months, or it must contain a signature and a state of affairs with a date not older than 12 months.

The table below shows the local terms for sole proprietorship in different countries, and the requirement for registration numbers.

The document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
• Size:
• For PDFs: minimum 1 KB, maximum 4 MB
• For other formats: minimum 100 KB, maximum 4 MB

## VAT document

In case automatic verification for VAT number fails, Adyen may ask for a VAT document. When uploading this document, set the type to vatDocument in your /documents request.

The VAT document must:

• Have the organization name.
• Have the tax ID number.
• Be issued by a reliable, independent source such as the local tax authority of the country where the business is registered in.

The document must meet the following file format and size requirements:

• Formats: JPEG, JPG, PNG, or PDF (maximum 2 pages)
• Size:
• For PDFs: minimum 1 KB, maximum 4 MB
• For other formats: minimum 100 KB, maximum 4 MB