{"title":"Generate HAR file","category":"default","creationDate":1597143360,"content":"<p>When reporting issues regarding your front-end integrations, our Support team may ask you for a HAR (HTTP Archive) file. This file can be generated by your browser, and contains a record of network requests for a webpage.<\/p>\n<p>With this file, we can help you diagnose issues with Drop-in or Components, such as problems with rendering or performance.<\/p>\n<p>Here we explain how to generate a HAR file using the following browsers:<\/p>\n<ul>\n<li><a href=\"#google-chrome\">Chrome<\/a><\/li>\n<li><a href=\"#firefox\">Firefox<\/a><\/li>\n<li><a href=\"#safari\">Safari<\/a><\/li>\n<li><a href=\"#internet-explorer\">Internet Explorer<\/a><\/li>\n<li><a href=\"#edge\">Edge<\/a><\/li>\n<\/ul>\n<div class=\"sc-notice warning\"><div>\n<p>HAR files contain sensitive data. This can include cookies, and information that you download or submit during recording (including passwords and credit card numbers). Before sending a HAR file to Adyen, you should remove any sensitive information from the file, or encrypt it.<\/p>\n<\/div><\/div>\n<h2>Google Chrome<\/h2>\n<ol>\n<li>Open your payments page (the page with Drop-in or Components) in Google Chrome.<\/li>\n<li>Right-click on the page, and select <span translate=\"no\"><strong>Inspect<\/strong><\/span>.<\/li>\n<li>Select the <span translate=\"no\"><strong>Network<\/strong><\/span> tab.<\/li>\n<li>Make sure that:\n<ol>\n<li>The <span translate=\"no\"><strong>Record<\/strong><\/span> button (in the upper left corner of the tab) is red.<br \/>\nIf it is grey, click <span translate=\"no\"><strong>Record<\/strong><\/span> to start recording your browser's network activity.<\/li>\n<li><span translate=\"no\"><strong>Preserve log<\/strong><\/span> is checked.<\/li>\n<\/ol><\/li>\n<li>Click the <span translate=\"no\"><strong>Clear<\/strong><\/span> button to flush out any existing network logs.<\/li>\n<li>Reproduce the issue.<\/li>\n<li>Once you have reproduced the issue, right-click anywhere in the grid that shows the network requests, and select <span translate=\"no\"><strong>Save as HAR with Content<\/strong><\/span>.<\/li>\n<li>Save the HAR file to your computer.<\/li>\n<li>\n<p>Remove any sensitive information from the HAR file, then send it to our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<div class=\"sc-notice warning\"><div>\n<p>If you are not sure how to remove sensitive information from the HAR file, send the following to our Support Team instead:<\/p>\n<ol>\n<li>A password protected zip file, containing the HAR file.<\/li>\n<li>Your email address. Our Support team will contact you at this email address to get the password for the zipped file.\n<\/div><\/div><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>Firefox<\/h2>\n<ol>\n<li>Open your payments page (the page with Drop-in or Components) in Firefox.<\/li>\n<li>Right-click on the page, and select <span translate=\"no\"><strong>Inspect element<\/strong><\/span>.<\/li>\n<li>Select the <span translate=\"no\"><strong>Network<\/strong><\/span> tab.<br \/>\nFirefox automatically starts recording when you perform actions in the browser.<\/li>\n<li>Once you have reproduced the issue, right-click anywhere under the File column, and click on <span translate=\"no\"><strong>Save All as HAR<\/strong><\/span>.<\/li>\n<li>Save the HAR file to your computer.<\/li>\n<li>\n<p>Remove any sensitive information from the HAR file, then send it to our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<div class=\"sc-notice warning\"><div>\n<p>If you are not sure how to remove sensitive information from the HAR file, send the following to our Support Team instead:<\/p>\n<ol>\n<li>A password protected zip file, containing the HAR file.<\/li>\n<li>Your email address. Our Support team will contact you at this email address to get the password for the zipped file.\n<\/div><\/div><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>Safari<\/h2>\n<ol>\n<li>Open your payments page (the page with Drop-in or Components) in Safari.<\/li>\n<li>Open the <span translate=\"no\"><strong>Develop<\/strong><\/span> menu, and select <span translate=\"no\"><strong>Show Web Inspector<\/strong><\/span>.\n<div class=\"notices blue\">\n<p>If you do not see the <em>Develop<\/em> menu in the menu bar, go to <span translate=\"no\"><strong>Safari<\/strong><\/span> &gt; <span translate=\"no\"><strong>Preferences<\/strong><\/span>, select <span translate=\"no\"><strong>Advanced<\/strong><\/span>, then select <span translate=\"no\"><strong>Show Develop menu in menu bar<\/strong><\/span>.<\/p>\n<\/div><\/li>\n<li>Select the <span translate=\"no\"><strong>Network<\/strong><\/span> tab.<\/li>\n<li>Reproduce the issue.<\/li>\n<li>Click <span translate=\"no\"><strong>Export<\/strong><\/span> on the right side of the network tab.<\/li>\n<li>Save the HAR file to your computer.<\/li>\n<li>\n<p>Remove any sensitive information from the HAR file, then send it to our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<div class=\"sc-notice warning\"><div>\n<p>If you are not sure how to remove sensitive information from the HAR file, send the following to our Support Team instead:<\/p>\n<ol>\n<li>A password protected zip file, containing the HAR file.<\/li>\n<li>Your email address. Our Support team will contact you at this email address to get the password for the zipped file.\n<\/div><\/div><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>Internet Explorer<\/h2>\n<ol>\n<li>Open your payments page (the page with Drop-in or Components) in Internet Explorer.<\/li>\n<li>Press <strong>F12<\/strong> on your keyboard to open the developer tools.<\/li>\n<li>Select the <span translate=\"no\"><strong>Network<\/strong><\/span> tab.<\/li>\n<li>Reproduce the issue.<\/li>\n<li>Click the <span translate=\"no\"><strong>Save<\/strong><\/span> button.<\/li>\n<li>Select .har as the file type, and click <span translate=\"no\"><strong>Save<\/strong><\/span> to save the HAR file to your computer.<\/li>\n<li>\n<p>Remove any sensitive information from the HAR file, then send it to our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<div class=\"sc-notice warning\"><div>\n<p>If you are not sure how to remove sensitive information from the HAR file, send the following to our Support Team instead:<\/p>\n<ol>\n<li>A password protected zip file, containing the HAR file.<\/li>\n<li>Your email address. Our Support team will contact you at this email address to get the password for the zipped file.\n<\/div><\/div><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>Edge<\/h2>\n<ol>\n<li>Open your payments page (the page with Drop-in or Components) in Edge.<\/li>\n<li>Press <strong>F12<\/strong> on your keyboard to open the developer tools.<\/li>\n<li>Reproduce the issue.<\/li>\n<li>Press <strong>CTRL<\/strong> + <strong>S<\/strong> on your keyboard to export the network requests as a HAR file.<\/li>\n<li>Save the HAR file to your computer.<\/li>\n<li>\n<p>Remove any sensitive information from the HAR file, then send it to our <a href=\"https:\/\/ca-test.adyen.com\/ca\/ca\/contactUs\/support.shtml?form=other\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Support Team<\/a>.<\/p>\n<div class=\"sc-notice warning\"><div>\n<p>If you are not sure how to remove sensitive information from the HAR file, send the following to our Support Team instead:<\/p>\n<ol>\n<li>A password protected zip file, containing the HAR file.<\/li>\n<li>Your email address. Our Support team will contact you at this email address to get the password for the zipped file.\n<\/div><\/div><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<h2>See also<\/h2>\n<div class=\"see-also-links output-inline\" id=\"see-also\">\n<ul><li><a href=\"\/online-payments\/drop-in-web\"\n                        target=\"_self\"\n                        >\n                    Drop-in integration guide\n                <\/a><\/li><li><a href=\"\/online-payments\/components-web\"\n                        target=\"_self\"\n                        >\n                    Components integration guide\n                <\/a><\/li><\/ul><\/div>\n","url":"https:\/\/docs.adyen.com\/online-payments\/create-har-file","articleFields":{"description":"Create a HAR file for troubleshooting purposes.","last_edit_on":"04-09-2020 16:00"},"algolia":{"url":"https:\/\/docs.adyen.com\/online-payments\/create-har-file","title":"Generate HAR file","content":"When reporting issues regarding your front-end integrations, our Support team may ask you for a HAR (HTTP Archive) file. This file can be generated by your browser, and contains a record of network requests for a webpage.\nWith this file, we can help you diagnose issues with Drop-in or Components, such as problems with rendering or performance.\nHere we explain how to generate a HAR file using the following browsers:\n\nChrome\nFirefox\nSafari\nInternet Explorer\nEdge\n\n\nHAR files contain sensitive data. This can include cookies, and information that you download or submit during recording (including passwords and credit card numbers). Before sending a HAR file to Adyen, you should remove any sensitive information from the file, or encrypt it.\n\nGoogle Chrome\n\nOpen your payments page (the page with Drop-in or Components) in Google Chrome.\nRight-click on the page, and select Inspect.\nSelect the Network tab.\nMake sure that:\n\nThe Record button (in the upper left corner of the tab) is red.\nIf it is grey, click Record to start recording your browser's network activity.\nPreserve log is checked.\n\nClick the Clear button to flush out any existing network logs.\nReproduce the issue.\nOnce you have reproduced the issue, right-click anywhere in the grid that shows the network requests, and select Save as HAR with Content.\nSave the HAR file to your computer.\n\nRemove any sensitive information from the HAR file, then send it to our Support Team.\n\nIf you are not sure how to remove sensitive information from the HAR file, send the following to our Support Team instead:\n\nA password protected zip file, containing the HAR file.\nYour email address. Our Support team will contact you at this email address to get the password for the zipped file.\n\n\n\n\nFirefox\n\nOpen your payments page (the page with Drop-in or Components) in Firefox.\nRight-click on the page, and select Inspect element.\nSelect the Network tab.\nFirefox automatically starts recording when you perform actions in the browser.\nOnce you have reproduced the issue, right-click anywhere under the File column, and click on Save All as HAR.\nSave the HAR file to your computer.\n\nRemove any sensitive information from the HAR file, then send it to our Support Team.\n\nIf you are not sure how to remove sensitive information from the HAR file, send the following to our Support Team instead:\n\nA password protected zip file, containing the HAR file.\nYour email address. Our Support team will contact you at this email address to get the password for the zipped file.\n\n\n\n\nSafari\n\nOpen your payments page (the page with Drop-in or Components) in Safari.\nOpen the Develop menu, and select Show Web Inspector.\n\nIf you do not see the Develop menu in the menu bar, go to Safari &gt; Preferences, select Advanced, then select Show Develop menu in menu bar.\n\nSelect the Network tab.\nReproduce the issue.\nClick Export on the right side of the network tab.\nSave the HAR file to your computer.\n\nRemove any sensitive information from the HAR file, then send it to our Support Team.\n\nIf you are not sure how to remove sensitive information from the HAR file, send the following to our Support Team instead:\n\nA password protected zip file, containing the HAR file.\nYour email address. Our Support team will contact you at this email address to get the password for the zipped file.\n\n\n\n\nInternet Explorer\n\nOpen your payments page (the page with Drop-in or Components) in Internet Explorer.\nPress F12 on your keyboard to open the developer tools.\nSelect the Network tab.\nReproduce the issue.\nClick the Save button.\nSelect .har as the file type, and click Save to save the HAR file to your computer.\n\nRemove any sensitive information from the HAR file, then send it to our Support Team.\n\nIf you are not sure how to remove sensitive information from the HAR file, send the following to our Support Team instead:\n\nA password protected zip file, containing the HAR file.\nYour email address. Our Support team will contact you at this email address to get the password for the zipped file.\n\n\n\n\nEdge\n\nOpen your payments page (the page with Drop-in or Components) in Edge.\nPress F12 on your keyboard to open the developer tools.\nReproduce the issue.\nPress CTRL + S on your keyboard to export the network requests as a HAR file.\nSave the HAR file to your computer.\n\nRemove any sensitive information from the HAR file, then send it to our Support Team.\n\nIf you are not sure how to remove sensitive information from the HAR file, send the following to our Support Team instead:\n\nA password protected zip file, containing the HAR file.\nYour email address. Our Support team will contact you at this email address to get the password for the zipped file.\n\n\n\n\nSee also\n\n\n                    Drop-in integration guide\n                \n                    Components integration guide\n                \n","type":"page","locale":"en","boost":18,"hierarchy":{"lvl0":"Home","lvl1":"Online payments","lvl2":"Generate HAR file"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/online-payments","lvl2":"\/online-payments\/create-har-file"},"levels":3,"category":"Online Payments","category_color":"green","tags":["Generate"]}}