{"title":"PAN fallback for network tokens","category":"default","creationDate":1789729029,"content":"

If you manage network tokens yourself<\/a> and are fully PCI compliant, you can include the underlying Primary Account Number<\/a> (PAN) in your payment request. When the issuer refuses the attempt with the network token, we can automatically retry the payment with the PAN. This helps you recover payments that would otherwise fail, without asking the shopper to enter their card details again.<\/p>\n

The PAN fallback is enabled by default, sending the PAN is optional. To use the fallback, include the PAN in your payment request. If you do not include the PAN, we process the payment with the network token only.<\/p>\n

Requirements<\/h2>\n

Before you begin, take into account the following requirements and limitations.<\/p>\n\n\n\n\n\n\n\n
Requirement<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
Integration type<\/strong><\/td>\nAn online payments integration<\/a> where you manage network tokens yourself<\/a>, that supports card payments<\/a>, and uses Checkout API v69 or later.<\/td>\n<\/tr>\n
Webhooks<\/a><\/strong><\/td>\nSubscribe to the Standard webhooks. To get data about the retry attempts we make, set up receiving retry attempt data<\/a> in your Customer Area.<\/td>\n<\/tr>\n
Limitations<\/strong><\/td>\n