{"title":"Customer location","category":"default","creationDate":1779533779,"content":"<p>This page helps you decide whether transactions for your business are in-scope for PSD2 SCA compliance.<\/p>\n<h2>Where are my customers located?<\/h2>\n<p>Your payments fall within PSD2 SCA scope if <em>both<\/em> your acquiring processing entity and your customer's issuer processing entity are in the European Economic Area (EEA), Monaco, Switzerland, or the UK.<\/p>\n<div class=\"accordion-shortcode adl-accordion adl-accordion--max-height-transition\" data-expand=\"true\" data-ignore=\"anchorjs-link\">\n    \n    <div class=\"adl-accordion__item\" style=\"border: none !important;\">\n        <div tabindex=\"0\" role=\"item\" aria-expanded=\"false\" class=\"adl-accordion__header\">\n            <i class=\"adl-accordion__toggle adl-icon-chevron-down\"><\/i>\n            <div class=\"adl-accordion__title-wrapper\" data-accordion=\"#sca-countries-and-regions\">\n                                    <h4 class=\"adl-accordion__title\">SCA countries and regions<\/h4>\n                            <\/div>\n        <\/div>\n        <div role=\"region\" class=\"adl-accordion__content\">\n            \n<ul>\n<li>Austria<\/li>\n<li>Belgium<\/li>\n<li>Bulgaria<\/li>\n<li>Croatia<\/li>\n<li>Republic of Cyprus<\/li>\n<li>Czech Republic<\/li>\n<li>Denmark<\/li>\n<li>Estonia<\/li>\n<li>Finland<\/li>\n<li>France<\/li>\n<li>Germany<\/li>\n<li>Greece<\/li>\n<li>Hungary<\/li>\n<li>Iceland<\/li>\n<li>Ireland<\/li>\n<li>Italy<\/li>\n<li>Latvia<\/li>\n<li>Liechtenstein<\/li>\n<li>Lithuania<\/li>\n<li>Luxembourg<\/li>\n<li>Malta<\/li>\n<li>Monaco<\/li>\n<li>Netherlands<\/li>\n<li>Norway<\/li>\n<li>Poland<\/li>\n<li>Portugal<\/li>\n<li>Romania<\/li>\n<li>Slovakia<\/li>\n<li>Slovenia<\/li>\n<li>Spain<\/li>\n<li>Sweden<\/li>\n<li>United Kingdom<\/li>\n<\/ul>\n\n        <\/div>\n    <\/div>\n<\/div>\n\n<p>If you answered yes, to <a href=\"\/online-payments\/psd2-sca-compliance-and-implementation-guide#is-my-business-located-in-one-of-the-above-countries\">\"Is my business located in one of the in-scope countries\/regions for SCA compliance?\"<\/a>, answer the following question:<\/p>\n<h3>Are my customers in one of the in-scope countries\/regions for SCA compliance?<\/h3>\n<div class=\"next-steps\" id=\"next-steps\" >\n<a href=\"\/online-payments\/psd2-sca-compliance-and-implementation-guide\/business-models\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img alt=\"A checkmark\" src=\"\/user\/pages\/docs\/02.online-payments\/51.psd2-sca-compliance-and-implementation-guide\/customers\/checkmark.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">Yes<\/h6><p>My business has customers in the EEA, Monaco, or the UK.<\/p><\/div><\/p><\/a><a href=\"\/online-payments\/psd2-sca-compliance-and-implementation-guide\/business-models\/out-of-scope-transactions\" class=\"next-steps__step\" style=\"width:45%;\" target=\"_self\"><p class=\"next-steps__body\"><div style=\"text-align: center;\"><p><img alt=\"An X\" src=\"\/user\/pages\/docs\/02.online-payments\/51.psd2-sca-compliance-and-implementation-guide\/customers\/close.svg?decoding=auto&amp;fetchpriority=auto\"><\/p><h6 class=\"next-steps__title\">No<\/h6><p>My business does not have customers in the EEA, Monaco, or the UK.<\/p><\/div><\/p><\/a><\/div>\n\n<p><a href=\"\/online-payments\/psd2-sca-compliance-and-implementation-guide\/\" class=\"adl-button\">Previous question<\/a><\/p>","url":"https:\/\/docs.adyen.com\/online-payments\/psd2-sca-compliance-and-implementation-guide\/customers","articleFields":{"description":"Answer the questions to see if your transactions fall under PSD2 SCA compliance guidelines.","last_edit_on":"20-11-2020 12:39","page_id":"1b5f12da-6562-43a9-b4a1-07d3d5ba3a12","feedback_component":true,"filters_component":false,"decision_tree":"[]","parameters":{"switch":"customers"}},"algolia":{"url":"https:\/\/docs.adyen.com\/online-payments\/psd2-sca-compliance-and-implementation-guide\/customers","title":"Customer location","content":"This page helps you decide whether transactions for your business are in-scope for PSD2 SCA compliance.\nWhere are my customers located?\nYour payments fall within PSD2 SCA scope if both your acquiring processing entity and your customer's issuer processing entity are in the European Economic Area (EEA), Monaco, Switzerland, or the UK.\n\n    \n    \n        \n            \n            \n                                    SCA countries and regions\n                            \n        \n        \n            \n\nAustria\nBelgium\nBulgaria\nCroatia\nRepublic of Cyprus\nCzech Republic\nDenmark\nEstonia\nFinland\nFrance\nGermany\nGreece\nHungary\nIceland\nIreland\nItaly\nLatvia\nLiechtenstein\nLithuania\nLuxembourg\nMalta\nMonaco\nNetherlands\nNorway\nPoland\nPortugal\nRomania\nSlovakia\nSlovenia\nSpain\nSweden\nUnited Kingdom\n\n\n        \n    \n\n\nIf you answered yes, to \"Is my business located in one of the in-scope countries\/regions for SCA compliance?\", answer the following question:\nAre my customers in one of the in-scope countries\/regions for SCA compliance?\n\nYesMy business has customers in the EEA, Monaco, or the UK.NoMy business does not have customers in the EEA, Monaco, or the UK.\n\nPrevious question","type":"page","locale":"en","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Online payments","lvl2":"PSD2 SCA compliance guide","lvl3":"Customer location"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/online-payments","lvl2":"https:\/\/docs.adyen.com\/online-payments\/psd2-sca-compliance-and-implementation-guide","lvl3":"\/online-payments\/psd2-sca-compliance-and-implementation-guide\/customers"},"levels":4,"category":"Online Payments","category_color":"green","tags":["Customer","location"]},"articleFiles":{"checkmark.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/02.online-payments\/51.psd2-sca-compliance-and-implementation-guide\/customers\/checkmark.svg?decoding=auto&amp;fetchpriority=auto\" \/>","close.svg":"<img alt=\"\" src=\"https:\/\/docs.adyen.com\/user\/pages\/docs\/02.online-payments\/51.psd2-sca-compliance-and-implementation-guide\/customers\/close.svg?decoding=auto&amp;fetchpriority=auto\" \/>"}}