---
title: "Card receipts"
description: "Guidelines for e-commerce card receipts."
url: "https://docs.adyen.com/payment-methods/cards/card-receipts"
source_url: "https://docs.adyen.com/payment-methods/cards/card-receipts.md"
canonical: "https://docs.adyen.com/payment-methods/cards/card-receipts"
last_modified: "2022-01-19T10:01:00+01:00"
language: "en"
---

# Card receipts

Guidelines for e-commerce card receipts.

[View source](/payment-methods/cards/card-receipts.md)

You must provide your shoppers with a receipt when they pay by card online, or when you refund a payment made by card online.

If you send a receipt by email:

* Provide the receipt in a static format that cannot be easily manipulated.
* Include your business name as it appears in the receipt in the subject or the first line of the email.
* State that the email contains the receipt or a link to it.

If you link to a website or application where the shopper can access the receipt:

* Provide clear instructions for accessing the receipt.
* Ensure that the link goes directly to the receipt.
* Make the receipt available to the shopper for at least 120 calendar days after the capture date.

## Fields to include

| Receipt field                            | Description                                                                                                                                                                  |
| ---------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Name                                     | Your business name. This should be something your shopper can easily identify.                                                                                               |
| Transaction date                         | The date the transaction was made in the shopper's local time zone. You can also include the time.                                                                           |
| Description                              | An itemized description of the goods or services paid for or refunded.                                                                                                       |
| Transaction type                         | Sale or refund.                                                                                                                                                              |
| Transaction amount                       | The full amount captured or refunded.                                                                                                                                        |
| Transaction currency                     | Symbol of the currency the transaction was made in.                                                                                                                          |
| Authorization code                       | The transaction's [authorization code](https://docs.adyen.com/api-explorer/Checkout/latest/post/payments#responses-200-additionalData-ResponseAdditionalDataCommon-authCode) |
| Truncated card account number            | The last four digits of the card number.                                                                                                                                     |
| Card scheme brand                        | For example Visa or Mastercard.                                                                                                                                              |
| Registration address                     | The registered address of your business including country/region, province/state and city.                                                                                   |
| Online address                           | The URL of your website.                                                                                                                                                     |
| Customer service details                 | Contact details for your customer service team.                                                                                                                              |
| Cancellation, return and refund policies | This can be a direct link to the relevant page on your website.                                                                                                              |

## Prohibited information

### Card number

You must not include more than the last four digits of the card number on the receipt.

### PIN

You must not include the shopper's personal identification number (PIN), any part of the PIN or any characters representing the PIN on the receipt.

### CVC/CVV

You must not include the shopper's card security code (CVC/CVV) on the receipt.

### Scheme promotion

You must not include any promotional language advertising a competitor scheme's cards on the receipt. For example, advertising payment with Visa if a Mastercard was used.