--- title: "Klarna raw acquirer responses" url: "https://docs.adyen.com/payment-methods/klarna/raw-responses" source_url: "https://docs.adyen.com/payment-methods/klarna/raw-responses.md" canonical: "https://docs.adyen.com/payment-methods/klarna/raw-responses" last_modified: "2026-05-27T12:56:27+02:00" language: "en" --- # Klarna raw acquirer responses [View source](/payment-methods/klarna/raw-responses.md) These are the most common raw acquirer responses from Klarna for successful, refused, failed or cancelled transactions. | Last journal type | Raw acquirer response | Description | | ------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | | PENDING | This is an expected response for [Klarna Widget](/payment-methods/klarna/api-only) integrations. | | Authorised | ACCEPTED | The payment was authorised. | | Error | Internal error | Generic API response from Klarna. Check your [Customer Area](https://ca-live.adyen.com/) for additional information. | | Error | BAD\_VALUE : locale | The locale in your payment request is not compatible. Refer to our [Klarna documentation](/payment-methods/klarna/api-only#make-a-payment) for compatible combinations. | | Error | BAD\_VALUE : order\_lines\[X].tax\_rate | Error message on the validation criteria for the tax calculation. Refer to our [Klarna documentation](/payment-methods/klarna/invoice-lines) for more information about the tax calculation. | | Error | BAD\_VALUE : order\_lines\[X].total\_tax\_amount | There is an error in the tax amounts for order line \[X]. Tax amounts should add up over all order lines. Klarna validates this on their end. Refer to our [Klarna documentation](/payment-methods/klarna/invoice-lines) to see how to send in tax amounts in your payment request. | | Error | BAD\_VALUE : order\_tax\_amount | There is an error in the tax amounts. Tax amounts should add up over all order lines. Klarna validates this on their end. Refer to our [Klarna documentation](/payment-methods/klarna/invoice-lines) to see how to send in tax amounts in your payment request. | | Error | BAD\_VALUE : purchase\_currency | The `amount.currency` in your payment request not formatted correctly or doesn't apply for a certain locale. Refer to our [Klarna documentation](/payment-methods/klarna/api-only#make-a-payment) for compatible combinations. | | Error | BAD\_VALUE : billing\_address.postal\_code, shipping\_address.postal\_code or BAD\_VALUE : shipping\_address.postal\_code, billing\_address.postal\_code | The postal code in the `billingAddress` or the `deliveryAddress` in your payment request is not formatted correctly. Refer to our [Klarna documentation](/payment-methods/klarna/) to see how to format the shopper's address. | | Error | BAD\_VALUE : attachment.attachment | The data sent in the `additionalData.openinvoicedata.merchantData` in your payment request does not follow Klarna's requirements. Refer to [Klarna's documentation](https://docs.klarna.com/api/payments/#operation/createCreditSession) to see how to format the merchant data. | | Error | BAD\_VALUE : billing\_address.phone, shipping\_address.phone or BAD\_VALUE : shipping\_address.phone, billing\_address.phone | The `telephoneNumber` in your payment request is not formatted correctly. Refer to our [Klarna documentation](/payment-methods/klarna/) to see how to format the telephone number. | | Error | BAD\_VALUE : billing\_address.given\_name, billing\_address.family\_name, or BAD\_VALUE : shipping\_address.given\_name, shipping\_address.family\_name | Your request contains invalid characters. Make sure that you only submit UTF-8 encoded values when creating a Klarna payment. | | Error | Payment method not available (contact Klarna) | The payment method defined in the payment request is not configured correctly on Klarna's end. Verify that you have enabled Klarna in your [Customer Area](https://ca-test.adyen.com/). | | Error | Allowed category list is empty | Edit your payment request. Your payment request does not follow the guidelines defined in our [Klarna documentation](/payment-methods/klarna). For example, make sure that the country code and billing address are for the same location. | | Error | Missing returnUrl | Your payment request is missing the `returnUrl` parameter. | | Error | No InvoiceLines provided | Your payment request did not include invoice lines. Refer to our [Klarna documentation](/payment-methods/klarna/invoice-lines) to see how to send in invoice lines in your payment request. | | OfferCancelled | NOT\_FOUND : Invalid session id | The shopper has tried to make a payment for an offer that has expired. We recommend that you ask the shopper to retry the transaction. | | Not linked to a payment status, check logs. | ReadSessionResponse does not have valid authorisation token | Klarna sends this error when:- The [/payments/details](https://docs.adyen.com/api-explorer/Checkout/latest/post/payments/details) call to Adyen is made before the shopper received an authorisation from Klarna. - The shopper's authorisation token from Klarna has expired after 60 minutes.There could be multiple reasons for this to happen. | | Refused | REFUSED | Klarna's internal risk engine refused the payment. A possible reason is that the shopper has an unpaid balance towards Klarna. | | Refused | UNAVAILABLE\_PAYMENT\_METHOD or PAYMENT\_METHOD\_FAILED : Purchase for payment method failed | Klarna's internal risk engine refused the payment. A possible reason is that the shopper has an unpaid balance towards Klarna. |