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Payments lifecycle

Learn about payment statuses and how you can track them.

Regardless of the payment method, each payment goes through the same basic status sequence. The available payment statuses in the Adyen payments platform are shown below:

To check the status of a payment:

  1. Log in to your Customer Area.
  2. Go to Transactions > Payments
  3. Check the Status column for this payment.
Payment status Description

Received

Registration of a validated payment attempt.

This is the initial state for all payments.

Authorised

The payment is approved by the financial institution.

This state serves as an indicator to proceed with the delivery of goods and services.

For POS payments, confirmation of an approved transaction from the cash register is the decision point to hand over goods.

SentForSettle

The request for transferring the funds has been sent to the financial institution.

For some payment methods, the payment has to be captured before it can change its status to SentForSettle.

When a payment reaches SentForSettle, it is no longer possible to cancel it, and you would need to refund it instead.

Settled The financial institution has transferred the funds to Adyen.
SentForRefund

Your request to refund the payment back to the shopper has been sent to the financial institution. You can only refund a payment after it has reached SentForSettle.

It is not possible to reverse a refund request.

Refunded

The financial institution has completed the reimbursement to the shopper.

Refused

The payment was declined by the financial institution.

The payment is also refused if the fraud score exceeds 99 points.

This is a final state (*).

Error

A payment attempt was validated and received correctly, but an error occurred while communicating with the financial institution.

The payment is assigned an error state.

This is a final state (*).

Expired

When an authorised payment is still open after 4 weeks, i.e. it has not been cancelled or captured, it is automatically set to Expired.

When a payment reaches the Expired state, it is no longer possible to capture it.

This is a final state (*).

Cancelled

A cancellation blocks funds transfer for an authorised payment.

It is possible to cancel a payment only if it has not yet reached the SentForSettle state.

This is a final state (*).

AuthorisedPending

The Issuer authorization is pending confirmation from the PED on the card as well as POS accepting the issuer authorization.

This status applies to POS payments only.

SettledBulk
Deprecated

This journal type is deprecated and will be removed by 27-5-2019. For more information, see our FAQ.

Credit

Replaces the existing SentForSettle Journal line in transactions carried out through Adyen Acquiring. This is a final status for a transaction in the Adyen Customer Area and Merchants can expect the funds.

Displayed in:

  • Customer Area
  • Monthly Finance Report
  • Daily Finance Report
  • Payment Accounting Report

Applies only to the following schemes:

  • Visa
  • Mastercard
RefundedBulk
Deprecated

This journal type is deprecated and will be removed by 27-5-2019. For more information, see our FAQ.

Debit

Replaces the existing SentForRefund and Refunded Journal lines in transactions carried out through Adyen Acquiring.
Displayed in:

  • Customer Area
  • Monthly Finance Report
  • Daily Finance Report
  • Payment Accounting Report

Applies only to the following schemes:

  • Visa
  • Mastercard
BulkSettlement
Deprecated

This journal type is deprecated and will be removed by 27-5-2019. For more information, see our FAQ.

Credit

Replaces the current Settled Journal in transactions carried out through Adyen Acquiring. This Journal line is not displayed in the Payments view in the Adyen Customer Area.

Displayed in:

  • Monthly Finance Report
  • Daily Finance Report

Applies only to the following schemes:

  • Visa
  • Mastercard

(*) A status is final if it does not allow transitioning to any other statuses within the process.

When a shopper completes a payment session in the Adyen payments platform, the payment attempt is recorded in a temporary transaction database, where the corresponding data is queued for transfer to the Customer Area.

This causes a lag between the actual payment time, and the moment when the same payment becomes available on the payment list in the Customer Area.

To calculate the delay:

  1. Log in to the Customer Area with your credentials.
  2. On your account's home page, browse for the System Overview widget.
  3. Under System Overview, you can see Current system time and Customer Area up-to-date until.

Current system time - Customer Area up-to-date until = lag length

Video tutorial

To learn more about payment statuses and how to track them, you can also watch a video here:

See also