--- title: "Remediating action codes" url: "https://docs.adyen.com/platforms/kyc-verification-codes/remediating-actions" source_url: "https://docs.adyen.com/platforms/kyc-verification-codes/remediating-actions.md" canonical: "https://docs.adyen.com/platforms/kyc-verification-codes/remediating-actions" last_modified: "2021-01-19T09:45:00+01:00" language: "en" --- # Remediating action codes [View source](/platforms/kyc-verification-codes/remediating-actions.md) Remediating actions provide instructions to resolve an error. There can be multiple remediating actions to resolve an error. Whenever possible, Adyen sends remediation codes and messages within the following: * `verificationErrors` array. The remediating actions are only sent in this array when there are common actions for the `subErrors`. * `subErrors` array. ## Requirements If you have an [Adyen for Platforms](/adyen-for-platforms-model/) or [Adyen Issuing](/issuing) integration, there are no additional requirements, limitations, or preparations. ## Types of error codes The range of remediation codes are divided into the types of issues. * **1\_1xx**: [Remediation for general issues](#general-codes) * **1\_3xx**: [Remediation for individual check issues](#individual-checks) * **1\_5xx**: [Remediation for organization check issues](#organization-checks) * **1\_6xx**: [Remediation for legal arrangement issues](#legal-checks) * **1\_7xx**: [Remediation for bank account check issues](#bank-checks) * **1\_8xx**: [Remediation for proof of signatory checks](#proof-of-signatory) * **1\_9xx**: [Remediation for business line check issues](#bl-checks) * **2\_1xx** - **2\_2xx**: [Remediation for missing data issues](#missing-data) * **2\_9xx**: [Remediation for contract issues](#missing-contracts) * **3\_1xx**: [Remediating for data review issues](#data-review) ## General remediation codes | Remediating action code | Message | | | ----------------------- | --------------------------- | - | | []()1\_100 | No remediation possible | | | []()1\_101 | Contact Support | | | []()1\_102 | Upload a different document | | ## Individual checks | Remediating action code | Message | | | ----------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- | - | | []()1\_300 | Update individual details | | | []()1\_301 | Upload an ID document | | | []()1\_302 | Upload a different ID document | | | []()1\_303 | Upload a different image of the ID document | | | []()1\_304 | Upload proof of residency | | | []()1\_305 | Upload a different proof of residency | | | []()1\_306 | Upload a different image of the proof of residency | | | []()1\_307 | Upload a proof of national ID number | | | []()1\_308 | Upload a different proof of national ID number | | | []()1\_309 | Upload a different image of the proof of national ID number | | | []()1\_310 | Update the name (Katakana) with only full-width Katakana characters and remove any invalid characters such as spaces, restricted or special characters | | | []()1\_311 | Update the name (Kanji) with only full-width Katakana, Kanji or Latin characters, and remove any invalid characters such as spaces, restricted or special characters | | | []()1\_312 | Update the residency street in full-width Kanji and remove any invalid characters such as spaces, restricted or special characters | | | []()1\_313 | Upload a different image of the proof of the individual tax ID | | | []()1\_314 | Upload a proof of the individual tax ID | | | []()1\_315 | Upload a different proof of the individual tax ID | | | []()1\_316 | Update the national Id number to a 9 digit SSN | | | []()1\_317 | Upload a different live selfie | | | []()1\_318 | Upload a different photo ID document | | | []()1\_319 | Update individual details | | | []()1\_320 | Upload proof of residency | | | []()1\_321 | Update the residential address | | ## Organization checks | Remediating action code | Message | | | ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | - | | []()1\_500 | Update organization details | | | []()1\_501 | Upload a registration document | | | []()1\_502 | Upload a different registration document | | | []()1\_503 | Upload a `proofOfOrganizationTaxInfo` | | | []()1\_504 | Upload a different `proofOfOrganizationTaxInfo` | | | []()1\_505 | Upload a proof of address | | | []()1\_506 | Upload a different proof of address | | | []()1\_507 | Update organization ownership details | | | []()1\_508 | Upload a proof of ownership | | | []()1\_510 | Ensure signing person has the rights to represent the organization or is a listed professional member (lawyer, accountant) in your country of business and upload the right document | | | []()1\_511 | Upload a document that proves the payout entity is 100% affiliated with the legal entity | | | []()1\_512 | Upload a VAT document | | | []()1\_513 | Upload a different VAT document | | | []()1\_514 | Update the organization name (Katakana) with only full-width Katakana characters and remove any invalid characters such as spaces, restricted or special characters | | | []()1\_515 | Update the organization name (Kanji) with only full-width Katakana, Kanji or Latin characters, and remove any invalid characters such as spaces, restricted or special characters | | | []()1\_516 | Update the registered street in full-width Kanji and remove any invalid characters such as spaces, restricted or special characters | | | []()1\_518 | Update organization `legalName` | | | []()1\_519 | Update source of funds | | | []()1\_520 | Upload a proof of source of funds | | | []()1\_521 | Upload a different proof of source of funds | | | []()1\_522 | Add a director | | | []()1\_523 | Update organization details | | | []()1\_524 | Make sure the registered business address is correct, and that the principal place of business address is a physical, non-PO box address | | | []()1\_525 | Add the physical address of the principal place of business | | ## Legal arrangement checks The actual error message will correspond to the specific type of legal arrangement. For example, "Update `sole proprietership` details." | Remediating action code | Message | | | ----------------------- | ------------------------------------------------------ | - | | []()1\_600 | Update legal arrangement details | | | []()1\_601 | Upload a constitutional document | | | []()1\_602 | Upload a different constitutional document | | | []()1\_603 | Update legal arrangement's affiliated member's details | | ## Bank account checks | Remediating action code | Message | | ----------------------- | -------------------------------- | | []()1\_700 | Update bank account details | | []()1\_701 | Use different bank account | | []()1\_703 | Upload a bank statement | | []()1\_704 | Upload a different bank document | | []()1\_705 | Upload an official bank document | ## Proof of signatory checks | Remediating action code | Message | | ----------------------- | --------------------------------------------------- | | []()1\_800 | Upload a proof of signatory | | []()1\_801 | Upload a different proof of signatory | | []()1\_802 | Update signatory details | | []()1\_803 | Upload a proof of director document to legal entity | | []()1\_804 | Upload a different proof of director document | | []()1\_805 | Update director details | ## Business lines checks | Remediating action code | Message | | ----------------------- | ---------------------------------------------------------------------------------- | | []()1\_900 | Upload a proof of industry | | []()1\_901 | Update industry | | []()1\_902 | Update the web address with a website or application that represents your business | | []()1\_903 | Upload a different proof of industry | | []()1\_904 | Upload a different image of the proof of industry | | []()1\_905 | Add `webData.webAddress` to business line | ## Missing data The following remediation codes may be returned when the error type is **dataMissing**. | Remediating action code | Message | | ----------------------- | ----------------------------------------------------------------------------------- | | []()2\_101 | Add `individual.identificationData` to legal entity | | []()2\_102 | Add `individual.name.firstName` to legal entity | | []()2\_103 | Add `individual.name.lastName` to legal entity | | []()2\_104 | Add `individual.residentialAddress.country` to legal entity | | []()2\_105 | Add `individual.residentialAddress.stateOrProvince` to legal entity | | []()2\_106 | Add `individual.residentialAddress.street` to legal entity | | []()2\_107 | Add `individual.residentialAddress.city` to legal entity | | []()2\_108 | Add `individual.residentialAddress.postalCode` to legal entity | | []()2\_109 | Add `individual.residentialAddress.street2` to legal entity | | []()2\_110 | Add `individual.nationality` to legal entity | | []()2\_112 | Add `individual.birthData.dateOfBirth` to legal entity | | []()2\_113 | Add `bankAccount.iban` to bank account | | []()2\_114 | Add `bankAccount.accountNumber` to bank account | | []()2\_115 | Add bank account | | []()2\_116 | Add `bankAccount.branchCode` to bank account | | []()2\_117 | Add `organization.registrationNumber` to legal entity | | []()2\_118 | Add `organization.taxId` to legal entity | | []()2\_119 | Add `attachments` to document | | []()2\_120 | Add `individual.name` to legal entity | | []()2\_121 | Add `individual.birthData` to legal entity | | []()2\_122 | Add `individual.residentialAddress` to legal entity | | []()2\_123 | Add `organization.entityAssociations` of type `uboThroughOwnership` to legal entity | | []()2\_124 | Add `organization.entityAssociations` of type `signatory` to legal entity | | []()2\_125 | Add `organization.type` to legal entity | | []()2\_126 | Upload a document | | []()2\_127 | Upload a drivers license | | []()2\_128 | Upload the front of a drivers license | | []()2\_129 | Upload the back of a drivers license | | []()2\_130 | Upload the front of an identity card | | []()2\_131 | Upload the back of an identity card | | []()2\_132 | Add `organization.legalName` to legal entity | | []()2\_133 | Add `organization.doingBusinessAs` to legal entity | | []()2\_134 | Upload a VAT document | | []()2\_135 | Add `bankAccount.sortCode` to bank account | | []()2\_136 | Add business line | | []()2\_137 | Upload a proof of registration | | []()2\_138 | Add `individual.identificationData.number` to legal entity | | []()2\_139 | Add `individual.identificationData.type` to legal entity | | []()2\_140 | Add `bankAccount.accountType` to bank account | | []()2\_141 | Add `bankAccount.bankBicSwift` to bank account | | []()2\_142 | Add `bankAccount.bankCity` to bank account | | []()2\_143 | Add `bankAccount.bankCode` to bank account | | []()2\_144 | Add `bankAccount.bankName` to bank account | | []()2\_145 | Add `bankAccount.checkCode` to bank account | | []()2\_146 | Add `bankAccount.bankCountry` to bank account | | []()2\_147 | Add `bankAccount.currencyCode` to bank account | | []()2\_148 | Add `organization.stockData.marketIdentifier` to legal entity | | []()2\_149 | Add `organization.stockData.stockNumber` to legal entity | | []()2\_150 | Add `organization.stockData.tickerSymbol` to legal entity | | []()2\_151 | Add `organization.entityAssociations` of type `uboThroughControl` to legal entity | | []()2\_152 | Add `individual.email` to legal entity | | []()2\_153 | Add `phone.number` to legal entity | | []()2\_154 | Add `phone.type` to legal entity | | []()2\_155 | Add `phone.countryCode` to legal entity | | []()2\_156 | Add `entityAssociation.jobTitle` to legal entity | | []()2\_157 | Upload a passport | | []()2\_158 | Add `organization.vatNumber` to legal entity | | []()2\_159 | Add source of funds to business line | | []()2\_160 | Add `businessLine.sourceOfFunds.type` to business line | | []()2\_161 | Add `businessLine.sourceOfFunds.dateOfFundsReceived` to business line | | []()2\_162 | Add `businessLine.sourceOfFunds.dateOfSourceEvent` to business line | | []()2\_163 | Add `businessLine.sourceOfFunds.purpose` to business line | | []()2\_164 | Add `businessLine.sourceOfFunds.adyenProcessedFunds` to business line | | []()2\_165 | Add `businessLine.sourceOfFunds.cryptocurrencyExchange` to business line | | []()2\_166 | Add `businessLine.sourceOfFunds.description` to business line | | []()2\_167 | Add `businessLine.sourceOfFunds.relationship` to business line | | []()2\_169 | Add `businessLine.sourceOfFunds.amount` to business line | | []()2\_170 | Add tax information to legal entity | | []()2\_171 | Add `taxInformation.number` to legal entity | | []()2\_172 | Add `taxInformation.type` to legal entity | | []()2\_173 | Add `taxInformation.country` to legal entity | | []()2\_174 | Add `proofOfIndividualTaxId` to legal entity | | []()2\_175 | Add `vatDocument` to legal entity | | []()2\_176 | Add `industryCode` to business line | | []()2\_177 | Add `channel` to business line | | []()2\_178 | Add `webAddress` to business line | | []()2\_179 | Add `taxReportingClassification` to legal entity | | []()2\_180 | Add `taxReportingClassification.type` to legal entity | | []()2\_181 | Add `taxReportingClassification.businessType` to legal entity | | []()2\_182 | Add `taxReportingClassification.mainSourceOfIncome` to legal entity | | []()2\_183 | Add `taxReportingClassification.financialInstitutionNumber` to legal entity | | []()2\_184 | Add constitutional document for verification to legal entity | | []()2\_185 | Add `organization.entityAssociations` of type `director` to legal entity | | []()2\_186 | Add `trust.entityAssociations` of type `settlor` to legal entity | | []()2\_187 | Add `trust.entityAssociations` of type `definedBeneficiary` to legal entity | | []()2\_188 | Add `proofOfOwnership` document document for verification to legal entity | | []()2\_189 | Add `soleProprietorship.registrationNumber` to legal entity | | []()2\_190 | Add `partnership.entityAssociations` of type `secondaryPartner` to legal entity | | []()2\_191 | Add `organization.dateOfIncorporation` to legal entity | | []()2\_192 | Add `soleProprietorship.dateOfIncorporation` to legal entity | | []()2\_193 | Add `trust.entityAssociations` of type `undefinedBeneficiary` to legal entity | | []()2\_194 | Add `organization.registeredAddress.postalCode` to legal entity | | []()2\_195 | Add `organization.principalPlaceOfBusiness.country` to legal entity | | []()2\_196 | Add `organization.registeredAddress.country` to legal entity | | []()2\_197 | Add `organization.principalPlaceOfBusiness.stateOrProvince` to legal entity | | []()2\_198 | Add `organization.registeredAddress.stateOrProvince` to legal entity | | []()2\_198 | Add `organization.principalPlaceOfBusiness.street` to legal entity | | []()2\_206 | Add `organization.registeredAddress.street` to legal entity | | []()2\_207 | Add `organization.principalPlaceOfBusiness.city` to legal entity | | []()2\_208 | Add `organization.registeredAddress.city` to legal entity | | []()2\_209 | Add `organization.principalPlaceOfBusiness.postalCode` to legal entity | | []()2\_210 | Add `organization.registeredAddress.street2` to legal entity | | []()2\_211 | Add `organization.principalPlaceOfBusiness.street2` to legal entity | | []()2\_212 | Add `trust.description` to legal entity | | []()2\_213 | Add `taxInformation` from the `registeredAddress.country` to legal entity | | []()2\_214 | Upload a proof of funding or wealth source | | []()2\_215 | Upload a live selfie | | []()2\_216 | Update Legal Entity Type | | []()2\_217 | Add tax information to legal entity | | []()2\_218 | Add `taxInformation.number` to legal entity | | []()2\_219 | Add `taxInformation.type` to legal entity | | []()2\_220 | Add `taxInformation.country` to legal entity | | []()2\_221 | Add `individual.entityAssociations` of type `legalRepresentative` to legal entity | | []()2\_222 | Upload a proof of relationship to individual | | []()2\_223 | Add `organization.countryOfGoverningLaw` to legal entity | | []()2\_224 | Add `taxInformation` or `legalArrangement` to legal entity | | []()2\_225 | Add financial report to legal entity | | []()2\_226 | Provide number of employees for legal entity | | []()2\_227 | Provide balance sheet total for legal entity | | []()2\_228 | Provide annual turnover for legal entity | | []()2\_229 | Add `businessLine.sourceOfFunds.annualTurnover` to business line | | []()2\_230 | Add `businessLine.sourceOfFunds.originatorLegalEntityId` to business line | | []()2\_231 | Add `businessLine.sourceOfFunds.financiers` to business line | | []()2\_232 | Add `businessLine.sourceOfFunds.website` to business line | | []()2\_233 | Add `legalArrangement.doingBusinessAs` to legal entity | | []()2\_234 | Add `organization.support.email` to legal entity | | []()2\_235 | Add `individual.support.email` to legal entity | | []()2\_236 | Add `organization.support.phone.number` to legal entity | | []()2\_237 | Add `individual.support.phone.number` to legal entity | ## Missing contracts | Remediating action code | Message | | ----------------------- | --------------------------------------------- | | []()2\_901 | Sign PCI | | []()2\_902 | Accept TOS | | []()2\_903 | Add `organization.stockData` to legal entity. | | []()2\_904 | Contact support | ### Data review | Remediating action code | Message | | ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | []()3\_100 | Use the [/legalEntities/{id}/confirmDataReview](https://docs.adyen.com/api-explorer/legalentity/latest/post/legalEntities/\(id\)/confirmDataReview) to indicate that the data is confirmed | ## Remediating actions array example **Example remediating actions array** ```json { ... "problems":[ { ... "verificationErrors":[ { "code":"1_30", "message":"Individual details couldn't be verified", "{hint:Sent when there is a common remediating action}remediatingActions{/hint}":[ { "code":"1_300", "message":"Update individual details" } ], "subErrors":[ { "code":"1_3001", "message":"The name and date of birth couldn't be verified.", "remediatingActions":[ { "code":"1_301", "message":"Upload an ID document" }, { "code":"1_300", "message":"Update individual details" } ], "type":"invalidInput" }, { "code":"1_3000", "message":"The user couldn't be verified.", "remediatingActions":[ { "code":"1_300", "message":"Update individual details" }, { "code":"1_301", "message":"Upload an ID document" } ], "type":"invalidInput" } ], "type":"invalidInput" } ] } ] ... } ```