{"title":"Payouts","category":"default","creationDate":1779620071,"content":"<p>The funds from the payments that you process for your users are held in their balance accounts until you pay them out on their verified bank account (transfer instrument). A reliable payout process ensures that you can support your users' cash flows.<\/p>\n<h2>How it works<\/h2>\n<p>When a shopper completes a purchase with one of your platform's users, the shopper's funds are first settled to your user's balance account. This means that Adyen received the funds and credited these to your user\u2019s account. Your settlement schedule is the combination of the day on which the transaction takes place and the settlement delay.<\/p>\n<p>From the balance account, the funds can be <a href=\"\/platforms\/managed-payouts\/\">paid out<\/a> to an external bank account that is connected to the balance account by your user. This external account must be verified during <a href=\"\/platforms\/quickstart-guide\/onboarding-and-kyc\">onboarding<\/a>.<\/p>\n<p>You can choose between different payout solutions. <a href=\"\/platforms\/managed-payouts\">Managed payouts<\/a> provide an optimized, hands-off experience with automatic scheduling, clear end-to-end payout ETAs, and built-in <a href=\"\/platforms\/managed-payouts\/view-payout-executions\">execution tracking<\/a>. <a href=\"\/platforms\/custom-payouts\">Custom payouts<\/a> give you full control over delay and payout timing through <a href=\"\/platforms\/custom-payouts\/scheduled-payouts\">scheduled payouts<\/a> or <a href=\"\/platforms\/custom-payouts\/on-demand-payouts\">on-demand payouts<\/a>. After a payout is triggered, Adyen sends <a href=\"\/platforms\/payout-webhooks\">transfer webhooks<\/a> to inform you of payout-related events, including an <a href=\"\/platforms\/payout-webhooks#payout-transfer-tracking\">estimated arrival time<\/a> for the funds to reach your user's bank account.<\/p>\n<h2>Payout time and amount<\/h2>\n<p>A reliable payout experience is critical to your platform's success. You must set clear expectations about payout times and amounts with your users.<\/p>\n<h3>Choose a payout solution<\/h3>\n<p>Adyen offers three payout solutions:<\/p>\n<ul>\n<li><strong><a href=\"\/platforms\/managed-payouts\">Managed payouts<\/a> (recommended)<\/strong>: Adyen manages the entire payout lifecycle, optimizing the timing between the end of a sales day and the transfer initiation. This is the most stable and resource-efficient solution, with clear end-to-end payout ETAs and minimal integration effort.<\/li>\n<li><strong><a href=\"\/platforms\/custom-payouts\">Custom payouts<\/a><\/strong>: For platforms that need full control. This includes <a href=\"\/platforms\/custom-payouts\/scheduled-payouts\">custom scheduled payouts<\/a> that automatically trigger transfers at specific times, and <a href=\"\/platforms\/custom-payouts\/on-demand-payouts\">on-demand payouts<\/a> that you trigger through the API.<\/li>\n<li><strong><a href=\"\/platforms\/cash-out-instantly\">Cashout<\/a><\/strong>: Provides your users with instant access to pending funds before they are settled.<\/li>\n<\/ul>\n<h3>Fund availability<\/h3>\n<p>Payout timing and amounts depend on how funds settle into the balance account:<\/p>\n<ul>\n<li><strong>Sales day and settlement<\/strong>: Adyen processes payments in 24-hour batches called a <a href=\"\/platforms\/settle-funds\">sales day<\/a>. By default, a sales day runs from midnight (00:00) to midnight (23:59) in the balance account's local timezone. You can <a href=\"\/platforms\/settle-funds\/configure-closing-time\">configure the closing time<\/a> up to 07:00 if your user's business closes after midnight. For managed payouts, Adyen optimizes this window automatically. For custom payouts, you may need to configure the closing time or a <a href=\"\/platforms\/custom-payouts\/configure-settlement-delay\">custom settlement delay<\/a> to make sure funds are available when your schedule triggers.<\/li>\n<li><strong>Settlement delay<\/strong>: By default, funds are settled with a delay of two business days. You can <a href=\"\/account\/sales-day-payout\/#decreasing-your-payout-delay\">decrease the payout delay<\/a> at a premium, depending on your situation and region. The <a href=\"\/platforms\/transfer-transactions\/track-api\/#booking-and-value-date\">value date<\/a> indicates when the balance becomes available.<\/li>\n<li><strong>Transfer priority<\/strong>: Managed payouts automatically select the most efficient priority. For custom payouts, you can specify the <a href=\"\/platforms\/custom-payouts\/#transfer-priority\">transfer priority<\/a> (Regular, Fast, Instant, or Wire) in your payout transfer request.<\/li>\n<li><strong>Payout amount<\/strong>: For managed payouts and custom scheduled payouts, Adyen automatically <a href=\"\/platforms\/payout-amount\">calculates the available payout amount<\/a>. For on-demand payouts, you specify the amount in your <a href=\"\/platforms\/custom-payouts\/on-demand-payouts?tab=CA-1_1#one-off-payouts\">transfer request<\/a>.<\/li>\n<\/ul>\n<div class=\"notices green\">\n<p>For payment methods that do not support <a href=\"\/platforms\/settle-funds\/#requirements\">sales day settlement<\/a>, funds are settled after Adyen receives them from the payment partner. For payment methods that the payment partner does not settle to Adyen, such as Titres-restaurant, a value date is not shown and your users must arrange payouts with the payment partner.<\/p>\n<\/div>\n<h3>Recommendations<\/h3>\n<ul>\n<li>Use <a href=\"\/platforms\/managed-payouts\">managed payouts<\/a> to minimize integration complexity. This is the most cost-effective path for both you and your users, with clear end-to-end payout ETAs.<\/li>\n<li>If you use custom payouts:\n<ul>\n<li>Set payout initiation times shortly after the end of your users' business days.<\/li>\n<li>Make sure the scheduled payout time is after the funds are credited to the balance account and before the <a href=\"\/platforms\/custom-payouts\/#transfer-cutoff\">cut-off time<\/a>. Cut-off times vary by location, currency, and transfer priority.<\/li>\n<li>Use <span translate=\"no\"><strong>Regular<\/strong><\/span> <a href=\"\/platforms\/custom-payouts\/#transfer-priority\">transfer priority<\/a> for most regions.<\/li>\n<li>For the UK, set the transfer priority to <span translate=\"no\"><strong>Fast<\/strong><\/span>.<\/li>\n<li>For the US, use <span translate=\"no\"><strong>Regular<\/strong><\/span> for Eastern Time (ET) and <span translate=\"no\"><strong>Fast<\/strong><\/span> for Pacific Time (PT).<\/li>\n<\/ul><\/li>\n<li>Communicate estimated payout times and cut-off windows to your users.<\/li>\n<\/ul>\n<h2>Payout reconciliation<\/h2>\n<p>Make sure your reconciliation aligns with the expectations of your users. This means providing <a href=\"\/platforms\/quickstart-guide\/reporting\">reporting and reconciliation<\/a> functionality that let users link their transactions to the payouts they receive and the fees they incur.<\/p>\n<p><span style=\"color: #0ABF53;\"><span style=\"font-size: 16px;\"><strong>Recommendations<\/strong><\/span><\/span><br \/>\nUse our user interface components that offer a dashboard view of completed payouts for each user's <a href=\"\/platforms\/account-structure-resources\">balance account<\/a> to help users reconcile their payouts.<\/p>\n<ul>\n<li><a href=\"\/platforms\/build-user-dashboards\/payout-components#payouts-overview-component\">Payouts Overview component<\/a><\/li>\n<li><a href=\"\/platforms\/build-user-dashboards\/payout-components#payout-details-component\">Payout Details component<\/a><\/li>\n<\/ul>\n<h2>Transfer statement descriptions<\/h2>\n<p>A <a href=\"\/platforms\/payout-descriptions\">transfer statement description<\/a> is the text that your users see on their bank statements when they receive payouts, which helps them identify the transaction. Adyen passes the description that you provide to the recipient bank.<\/p>\n<p>To allow your users to easily identify your payouts, we recommend that your transfer statement description includes:<\/p>\n<ul>\n<li>The name of your platform<\/li>\n<li>Your user's business<\/li>\n<li>The payout date<\/li>\n<\/ul>\n<p>With scheduled payouts, you can set placeholders to generate <a href=\"\/platforms\/payout-descriptions#scheduled-payouts\">dynamic transfer descriptions<\/a>.<\/p>\n<h2>Missed payouts<\/h2>\n<p>Rarely, a missed payout can occur. It is important to identify the cause for the missed payout and to resolve it for your users.<\/p>\n<ul>\n<li>If payouts are missed for a single user, this may be caused by missing or unverified details in the <a href=\"\/platforms\/quickstart-guide\/onboarding-and-kyc\">Know Your Customer (KYC) process<\/a>. In your Customer Area, you can <a href=\"https:\/\/help.adyen.com\/en_US\/academy\/how-to-videos\/adyen-for-platforms\/how-to-manage-account-holders-in-bpca\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">manage the account holders<\/a> to support user onboarding.<\/li>\n<li>If payouts are missed for multiple users, this may be related to an incident at Adyen or the user\u2019s recipient bank. To monitor incidents, check <a href=\"https:\/\/status.adyen.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Adyen\u2019s status page<\/a>.<\/li>\n<\/ul>\n<p>If you cannot resolve the issue, or cannot identify the reason for a missed payout, submit a <a href=\"\/platforms\/quickstart-guide\/support\">support<\/a> ticket.<\/p>\n<h2>See also<\/h2>\n<ul>\n<li><a href=\"https:\/\/help.adyen.com\/en_US\/academy\/how-to-videos\/adyen-for-platforms\/how-can-i-manage-scheduled-payouts-for-my-account-holder\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">Managing scheduled payouts in the Customer Area<\/a><\/li>\n<li><a href=\"https:\/\/help.adyen.com\/en_US\/academy\/how-to-videos\/adyen-for-platforms\/how-to-check-my-account-holders-balance\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"external-link no-image\">How to check my account holder's balance<\/a><\/li>\n<\/ul>","url":"https:\/\/docs.adyen.com\/platforms\/quickstart-guide\/payouts","articleFields":{"description":"Pay out funds to the users of your platform.","feedback_component":true,"filters_component":false},"algolia":{"url":"https:\/\/docs.adyen.com\/platforms\/quickstart-guide\/payouts","title":"Payouts","content":"The funds from the payments that you process for your users are held in their balance accounts until you pay them out on their verified bank account (transfer instrument). A reliable payout process ensures that you can support your users' cash flows.\nHow it works\nWhen a shopper completes a purchase with one of your platform's users, the shopper's funds are first settled to your user's balance account. This means that Adyen received the funds and credited these to your user\u2019s account. Your settlement schedule is the combination of the day on which the transaction takes place and the settlement delay.\nFrom the balance account, the funds can be paid out to an external bank account that is connected to the balance account by your user. This external account must be verified during onboarding.\nYou can choose between different payout solutions. Managed payouts provide an optimized, hands-off experience with automatic scheduling, clear end-to-end payout ETAs, and built-in execution tracking. Custom payouts give you full control over delay and payout timing through scheduled payouts or on-demand payouts. After a payout is triggered, Adyen sends transfer webhooks to inform you of payout-related events, including an estimated arrival time for the funds to reach your user's bank account.\nPayout time and amount\nA reliable payout experience is critical to your platform's success. You must set clear expectations about payout times and amounts with your users.\nChoose a payout solution\nAdyen offers three payout solutions:\n\nManaged payouts (recommended): Adyen manages the entire payout lifecycle, optimizing the timing between the end of a sales day and the transfer initiation. This is the most stable and resource-efficient solution, with clear end-to-end payout ETAs and minimal integration effort.\nCustom payouts: For platforms that need full control. This includes custom scheduled payouts that automatically trigger transfers at specific times, and on-demand payouts that you trigger through the API.\nCashout: Provides your users with instant access to pending funds before they are settled.\n\nFund availability\nPayout timing and amounts depend on how funds settle into the balance account:\n\nSales day and settlement: Adyen processes payments in 24-hour batches called a sales day. By default, a sales day runs from midnight (00:00) to midnight (23:59) in the balance account's local timezone. You can configure the closing time up to 07:00 if your user's business closes after midnight. For managed payouts, Adyen optimizes this window automatically. For custom payouts, you may need to configure the closing time or a custom settlement delay to make sure funds are available when your schedule triggers.\nSettlement delay: By default, funds are settled with a delay of two business days. You can decrease the payout delay at a premium, depending on your situation and region. The value date indicates when the balance becomes available.\nTransfer priority: Managed payouts automatically select the most efficient priority. For custom payouts, you can specify the transfer priority (Regular, Fast, Instant, or Wire) in your payout transfer request.\nPayout amount: For managed payouts and custom scheduled payouts, Adyen automatically calculates the available payout amount. For on-demand payouts, you specify the amount in your transfer request.\n\n\nFor payment methods that do not support sales day settlement, funds are settled after Adyen receives them from the payment partner. For payment methods that the payment partner does not settle to Adyen, such as Titres-restaurant, a value date is not shown and your users must arrange payouts with the payment partner.\n\nRecommendations\n\nUse managed payouts to minimize integration complexity. This is the most cost-effective path for both you and your users, with clear end-to-end payout ETAs.\nIf you use custom payouts:\n\nSet payout initiation times shortly after the end of your users' business days.\nMake sure the scheduled payout time is after the funds are credited to the balance account and before the cut-off time. Cut-off times vary by location, currency, and transfer priority.\nUse Regular transfer priority for most regions.\nFor the UK, set the transfer priority to Fast.\nFor the US, use Regular for Eastern Time (ET) and Fast for Pacific Time (PT).\n\nCommunicate estimated payout times and cut-off windows to your users.\n\nPayout reconciliation\nMake sure your reconciliation aligns with the expectations of your users. This means providing reporting and reconciliation functionality that let users link their transactions to the payouts they receive and the fees they incur.\nRecommendations\nUse our user interface components that offer a dashboard view of completed payouts for each user's balance account to help users reconcile their payouts.\n\nPayouts Overview component\nPayout Details component\n\nTransfer statement descriptions\nA transfer statement description is the text that your users see on their bank statements when they receive payouts, which helps them identify the transaction. Adyen passes the description that you provide to the recipient bank.\nTo allow your users to easily identify your payouts, we recommend that your transfer statement description includes:\n\nThe name of your platform\nYour user's business\nThe payout date\n\nWith scheduled payouts, you can set placeholders to generate dynamic transfer descriptions.\nMissed payouts\nRarely, a missed payout can occur. It is important to identify the cause for the missed payout and to resolve it for your users.\n\nIf payouts are missed for a single user, this may be caused by missing or unverified details in the Know Your Customer (KYC) process. In your Customer Area, you can manage the account holders to support user onboarding.\nIf payouts are missed for multiple users, this may be related to an incident at Adyen or the user\u2019s recipient bank. To monitor incidents, check Adyen\u2019s status page.\n\nIf you cannot resolve the issue, or cannot identify the reason for a missed payout, submit a support ticket.\nSee also\n\nManaging scheduled payouts in the Customer Area\nHow to check my account holder's balance\n","type":"page","locale":"en","boost":17,"hierarchy":{"lvl0":"Home","lvl1":"Platforms","lvl2":"Quickstart guide","lvl3":"Payouts"},"hierarchy_url":{"lvl0":"https:\/\/docs.adyen.com\/","lvl1":"https:\/\/docs.adyen.com\/platforms","lvl2":"https:\/\/docs.adyen.com\/platforms\/quickstart-guide","lvl3":"\/platforms\/quickstart-guide\/payouts"},"levels":4,"category":"Platforms","category_color":"green","tags":["Payouts"]}}