{"title":"Order Management","category":"default","creationDate":1778252958,"content":"

Payment Pending<\/h2>\n

For payments using cards with 3D Secure authentication or local payment methods, the add-on places the order with a PAYMENT_PENDING status. This status will be removed as soon as the authorisation is finished.<\/p>\n

In cases where the payment is abandoned or the authorisation is not received, the order status is updated to PROCESSING_ERROR after a certain period. By default this period is 60 minutes. You can configure this period in the dynamic order process definition file:<\/p>\n

    \n
  1. In the extension you are using (adyenv6fulfilmentprocess<\/a> or adyenv6ordermanagement<\/a>), find the order-process.xml<\/em> file.<\/li>\n
  2. \n

    Update the timeout delay<\/code> value and save the file.<\/p>\n

    <wait id=\"waitForAdyenPendingPayment\" then=\"checkPendingOrder\">\n    <event>AdyenPaymentResult<\/event>\n    <timeout delay=\"PT60M\" then=\"checkPendingOrder\"\/>\n<\/wait><\/code><\/pre>\n<\/li>\n<\/ol>\n
    Capture<\/h2>\n
    If you have configured an automatic capture using the Hybris\u00a0back office, we capture your payment automatically.\u00a0However, if you prefer a manual capture flow you need to send a capture request before the authorisation expires.<\/p>\n
    \n
    Some payment methods do not support manual capture. Your capture flow settings in Hybris should match the capture settings for your merchant account in your Customer Area<\/a>.<\/p>\n<\/div><\/div>\n
    The add-on provides an implementation of the\u00a0de.hybris.platform.payment.commands.CaptureCommand<\/code>\u00a0for capturing payments.\u00a0<\/p>\n
    Using adyenCheckCaptureAction<\/code>, you can check if the capture of a payment has been completed.\u00a0
    \nYou can expect the following states:<\/p>\n