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Manage orders

Capture, cancel and refund orders in Magento.

You can manage orders in your Magento admin panel, or in the Adyen Customer Area. If you have set up notification webhooks, the two platforms are kept in sync.

Capture an order

If you set up manual capture, you need to explicitly request a capture for each order to complete the transaction. You can capture an order in the Adyen Customer Area, or in Magento.

To capture an order in Magento:

  1. Log in to your Magento admin panel.
  2. In the menu, go to Sales > Orders. This opens the order overview page.
  3. Select the order you want to capture.
  4. In the upper-right corner of the page, select Invoice.
  5. If you want to make a partial capture, reduce the quantity of the products.
  6. Select Submit Invoice to complete the capture.

When you have captured an order, a CAPTURE notification is sent to Magento. After you have succesfully captured the order, the Magento invoice status will move to Paid.

Cancel an order

You can cancel an order if it is authorised, but not yet captured. This is only possible if you have set capture delay to manual in the Magento admin panel. You can cancel an order in the Adyen Customer Area, or in Magento.

After an order is captured, it is impossible to cancel the order. If you want to return the funds to your shopper, you need to refund the order.

To cancel an order in Magento:

  1. Log in to your Magento admin panel.
  2. In the menu, go to Sales > Orders. This opens the order overview page.
  3. Select the order you want to cancel.
  4. In the upper-right corner of the page, select Cancel.

When you have cancelled an order, a CANCELLATION notification is sent to Magento. After you have successfully cancelled the order, the Magento order status will move to Closed, or to the status that you selected in the Magento admin panel for Order status: order cancellation .

Refund an order

If you want to return the funds to your shopper, for example if they returned an item, you need to refund the payment. You can refund an order in the Adyen Customer Area, or in Magento.

To refund an order in Magento: 

  1. Log in to your Magento admin panel. 
  2. In the menu, go to Sales > Orders. This opens the order overview page. 
  3. Click on the order you want to refund.
  4. In the Order View menu on the left, select Invoices.
  5. In the invoice overview page for the selected order, select the order invoice you need to create a refund for.
  6. In the on the upper-right corner of the page, select Credit Memo.
  7. On the New Memo page, scroll down to the Items to Refund pane.
  8. Select the quantity of items that you want to refund.
  9. Select Refund at the bottom of the page.

When you make a refund, a REFUND notification is sent to Magento and a credit memo is created. If you refunded part of an order, the Magento order status remains Processing. If you refunded the order completely, the Magento order status will move to Closed. If your refund was successful, the credit memo status changes to Refunded.