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Manage multiple merchant accounts

Process payments from multiple merchant accounts in your Magento installation.

Use this page to learn how to group or split different websites, stores and store views when you manage more than one merchant account in your Magento installation.

Default Magento structure

By default, your Magento installation has a single, main website. This is the top-level container for sites, delivery methods, payment methods, and more.

The hierarchy within Magento is website, then store and then store view.

Initially, your Magento instance has one website, one store and one store view.

You can:

  • Add more websites within the same Magento instance, each with their own IP address and domain.
  • Add more stores under a website that share the same admin and checkout experience, but have separate catalog structures and catalog prices.
  • Add more store views under a store, for example to support different languages, layouts or functionalities.

Multiple merchant accounts

To process payments from different merchant accounts in your Magento installation you have to create multiple store views.

If the different merchant accounts use different websites, you can add more websites to separate the accounts.

If the different merchant accounts use the same website, you can add more store views to separate the accounts.

If one of the merchant accounts processes MOTO payments, add a MOTO store view to separate the accounts.

Add a website

To add a website to your Magento instance:

  1. Log in to your Magento admin panel. 
  2. In the left navigation bar, go to Stores > All Stores
  3. In the menu, go to Create Website.

Add a store view

First, add a store view to your Magento instance:

  1. Log in to your Magento admin panel. 
  2. In the left navigation bar, go to Stores > All Stores
  3. In the menu, go to Create Store View and fill out the details:
    • Store: Select the store for which you would like to create a store view.
    • Name: Based on how you would like to name the store view, this can match the merchant account name, for example. This appears in the store header.
    • Code: The store view identifier.
    • Status: Set to enabled to be able to use the store view.
  4. Select Save Store View.

Now, add the store view to the merchant account:

  1. Log in to your Magento admin panel. 
  2. In the left navigation bar, go to Stores > Configuration.
  3. In the menu, go to Sales > Payment Methods.  
  4. Under Scope: Default Config, select the new store view for this merchant account.
  5. Make the changes that you would like to apply to this store view. For example, if you don't want to process credit card payments you can disable it here.
  6. When you are finished, select Save Config in the top right corner.

Add a MOTO store view

If you want to use MOTO, contact our Support Team.

If you process MOTO payments, you have to use a separate MOTO merchant account with a separate store view to process MOTO payments due to PCI compliance requirements.

First, add a store view for the MOTO merchant account:

  1. Log in to your Magento admin panel. 
  2. In the left navigation bar, go to Stores > All Stores
  3. In the menu, go to Create Store View and fill out the details:
    • Store: Select the store for which you would like to create a store view.
    • Name: Based on how you would like to name the store view, this can match the MOTO merchant account name, for example. This appears in the store header.
    • Code: The store view identifier.
    • Status: Set to enabled to be able to use the store view.
  4. Select Save Store View.

Now, add the store view to the MOTO merchant account:

  1. Log in to your Magento admin panel. 
  2. In the left navigation bar, go to Stores > Configuration.
  3. In the menu, go to Sales > Payment Methods
  4. Under Scope: Default Config, select the new MOTO store view for this merchant account.
  5. Under Other payment methods, select Required Settings and untick the Use Website checkbox next to the Merchant Account field and enter the name of your MOTO merchant account instead.
  6. When you are finished, select Save Config in the top right corner.

To add payment methods for MOTO, see Set up the payment methods in Magento.

To process a MOTO payment follow these steps:

  1. Log in to your Magento admin panel. 
  2. Go to Sales > Orders > Create New order.
  3. Select your MOTO merchant account.
  4. Process the payment.

Next steps