---
title: "Troubleshooting"
description: "Troubleshoot your Mirakl Marketplace connector setup."
url: "https://docs.adyen.com/plugins/mirakl/troubleshooting"
source_url: "https://docs.adyen.com/plugins/mirakl/troubleshooting.md"
canonical: "https://docs.adyen.com/plugins/mirakl/troubleshooting"
last_modified: "2023-10-02T11:07:00+02:00"
language: "en"
---

# Troubleshooting

Troubleshoot your Mirakl Marketplace connector setup.

[View source](/plugins/mirakl/troubleshooting.md)

If you are experiencing a problem with your Mirakl Marketplace connector integration, there are several ways to troubleshoot the issue. Follow the troubleshooting steps below and contact us if your issue persists.

## Step 1: Check your connector setup

Make sure that you [set up the connector correctly](/plugins/mirakl/set-up-the-connector).

## Step 2: Check our release notes

Coming soon.

Check if your current error is a known issue in the bundle, and resolved in a later version. You can find the known issues and fixes in our [release notes](/plugins/release-notes).

## Step 3: Contact us

Contact our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other), and mention **Mirakl** in the body of the request. Provide the following information:

* Whether the issue occurs in the test or live environment.
* Steps to reproduce the issue you are trying to resolve. If you already tried to fix the issue, include those steps as well.
* Screenshots and details of any error messages you receive or unexpected behaviour you experience.
* Logs: the connector keeps logs for up to two weeks.

Our support team can help you with the following:

* Account setup:

  * Operator emails
  * Changing the schedule for payouts, account full sync, and account partial sync.

* Payouts:
  * Restarting failed payouts that have reached the retry limit.