---
title: "Payment processing in NetSuite"
url: "https://docs.adyen.com/plugins/netsuite/payment-processing-in-netsuite"
source_url: "https://docs.adyen.com/plugins/netsuite/payment-processing-in-netsuite.md"
canonical: "https://docs.adyen.com/plugins/netsuite/payment-processing-in-netsuite"
last_modified: "2023-08-01T08:39:00+02:00"
language: "en"
---

# Payment processing in NetSuite

[View source](/plugins/netsuite/payment-processing-in-netsuite.md)

## Authorisations

Authorisations are executed within NetSuite through a [ **Sales Order** ](/plugins/netsuite/#netsuite-glossary) transaction. These transactions signal the intent of a customer purchase, prior to shipment of the products, thus providing the time necessary to execute an authorisation independent of a capture of funds.

To create a new sales order:

1. Log in to your NetSuite Customer Center.
2. Go to **Transactions** > **Sales** > **Enter Orders**.
3. Open the **Billing** tab, which NetSuite automatically populates with the available payment methods from information contained in the shoppers master file record. The payment processing profile is selected automatically if available and active.
4. Select **Get Authorisation ** manually during order entry or subsequent order maintenance to allow authorisation of the payment.
5. Select the **Credit Card Approved** checkbox to signal to NetSuite that the authorisation has been received outside the automated communications, and that the order is cleared for product shipment as sufficient funds have been authorised manually.
6. Enter the Adyen's PSP reference received in the request in the **P/N Ref.** field. You may also provide the **Auth. Code** value.

After successful authorisation of the payment, the NetSuite order is saved along with the details of the authorization, within the body of the order.

To cancel an authorization, can send a **Void Authorization** before the funds are captured.

## Captures

There are two types of [sales/invoice transactions](/plugins/netsuite/#netsuite-glossary) in NetSuite relevant to this configuration:

* One type is the result of a shipment from a previously entered transaction, and Adyen authorised sales order to a shopper. This sales order may have been authorised using the payment processing module and an authorisation number for the potential sale would be on file in the details of the sales order. The capture is done through the order shipment confirmation using the same reference.
* Alternately, the order can also be manually authorized if the **Credit Card Approved** checkbox is selected during the entry of the order details. In this case, the reference information (**P/N Ref**) from Adyen must be entered manually into NetSuite before the shipment confirmation to proceed with the capture.

When a capture request is performed, NetSuite requests a secondary confirmation. Following the confirmation of the capture, the **Cash Sale** transaction details are made available to the user.

Adyen creates a new reference for every stage of the payment request. However, there is only one transaction line referencing the original Authorization **P/N Ref.** number on the Adyen account. Subsequent reference numbers are available in NetSuite.

## Cash sales

You can enter a single [cash sale](/plugins/netsuite/#netsuite-glossary) directly, without a preceding sales order. If the credit card is not manually pre-approved, the cash sale initiates an authorise and capture request for the shopper's card.

To enter a cash sale:

1. Go to **Transactions** > **Sales** > **Enter Cash Sales**.
2. Enter the sales details.
3. Select **Save.**

For partial captures you may need to enter the PSP reference if not shown automatically. Also, this may be required when importing previously authorized sales orders from a web page not supported by NetSuite.

## Refunds and cancellations

Refunds are triggered by the following NetSuite transactions:

* Customer Refund
* Cash Refund from a Cash Sale

In both cases, you must provide a P/N Reference. This ensures the payment is refunded against the original Auth/Sale transaction. Unreferenced refunds are not supported. Adyen does not allow credits for the NetSuite SuitePayment bundle.

To refund a payment:

1. Initiate a refund request through NetSuite to Adyen.
2. Make sure that the request data matches the payment data and includes a P/N Reference.
3. Select **Save**.

You can view the transactions in the [Customer Area](https://ca-test.adyen.com/).

## Plug-in Execution Logs

You can view a daily log of the processed transactions in the NetSuite Customer Center. You must include these logs when reaching out to our [Support Team](https://ca-test.adyen.com/ca/ca/contactUs/support.shtml?form=other).

To view the new execution logs:

1. Log in to your NetSuite Customer Center.
2. Go to **Customization** > **Plug-ins** > **Plug-in Implementations**.
3. On the **Plug-in Implementations** page, select **View**.
4. Navigate to the **Execution Log** tab.

You can clear the log with the **Remove all** button to display only newly generated logs.

## Payment results in Adyen and NetSuite

The results in NetSuite differ from those shown in Adyen. Consult the mapping overview below:

| Adyen Result                     | NetSuite Result       |
| -------------------------------- | --------------------- |
| Authorised                       | ACCEPT                |
| Received                         | CONFIRMATION\_PENDING |
| 3d-secure: Authentication failed | GENERAL\_REJECT       |
| Acquirer Fraud                   | FRAUDREVIEWEXTERNAL   |
| Blocked Card                     | CARD\_INVALID         |
| Cancelled                        | PAYMENT\_TERMINATED   |
| CVC Declined                     | GENERAL\_REJECT       |
| Refused                          | GENERAL\_REJECT       |
| Declined Non Generic             | GENERAL\_REJECT       |
| Acquirer Error                   | GATEWAYERROR          |
| Expired Card                     | CARD\_EXPIRED         |
| FRAUD                            | FRAUDREVIEWEXTERNAL   |
| FRAUD-CANCELLED                  | FRAUDREVIEWEXTERNAL   |
| Invalid Amount                   | GENERAL\_REJECT       |
| Invalid Card Number              | CARD\_INVALID         |
| Invalid Pin                      | GENERAL\_REJECT       |
| Issuer Unavailable               | GATEWAYERROR          |
| Not enough balance               | AUTHORIZATION         |
| Not Submitted                    | GENERAL\_REJECT       |
| Not supported                    | GENERAL\_REJECT       |
| Pending                          | CONFIRMATION\_PENDING |
| Pin tries exceeded               | CARD\_INVALID         |
| Pin validation not possible      | GENERAL\_REJECT       |
| Referral                         | GENERAL\_REJECT       |
| Restricted Card                  | CARD\_INVALID         |
| Revocation Of Auth               | GENERAL\_REJECT       |
| Shopper Cancelled                | PAYMENT\_TERMINATED   |
| Withdrawal count exceeded        | GENERAL\_REJECT       |
| Withdrawal amount exceeded       | GENERAL\_REJECT       |
| Transaction Not Permitted        | GENERAL\_REJECT       |
| Unknown                          | FATAL\_ERROR          |
| PENDING                          | CONFIRMATION\_PENDING |

If a value is not in the list, it is set to **GENERAL\_REJECT** or **FATAL\_ERROR**.