{"title":"Cancel an unreferenced refund","category":"default","creationDate":1759145820,"content":"

If you are making unreferenced refunds<\/a>, you may want to check that the cardholder is eligible for the refund. In this case, you can set a delay<\/a> for the refund. This gives you time to check before you make a \/voidPendingRefund<\/code> request to cancel a refund before it is completed. Note that this is not a Terminal API request.<\/p>\n

In your request to the \/voidPendingRefund<\/code> endpoint, you can refer to the original refund request using the tenderReference<\/code>, or the pspReference<\/code>. We recommend implementing based on the tenderReference<\/code>, because this is generated for both offline and online in-person transactions.<\/p>\n

Requirements<\/h2>\n\n\n\n\n\n\n\n\n\n
Requirement<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
Integration type<\/strong><\/td>\nAdyen in-person payments using integrated or standalone<\/a> payment terminals, or with a Mobile solution<\/a>.<\/td>\n<\/tr>\n
API credentials<\/a><\/td>\nAn API key<\/a> to cancel unreferenced refunds from a POS app. If you are using cloud-based communications<\/a>, you can use the existing API key that you use for Terminal API requests.<\/td>\n<\/tr>\n
Webhooks<\/a><\/strong><\/td>\nSet up standard webhooks<\/a> to be informed about the outcome of the cancellation of a refund.<\/td>\n<\/tr>\n
Limitations<\/strong><\/td>\nTake into account the following limitations:
Setup steps<\/strong><\/td>\nBefore you begin, contact our Support Team<\/a> to set up delayed POS refund requests.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Cancel with tender reference<\/h2>\n
    \n
  1. \n

    Make a POST \/voidPendingRefund<\/a> request, specifying:<\/p>\n\n\n\n\n\n\n\n
    Parameter<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
    merchantAccount<\/code><\/td>\nYour merchant account that was used to process the original refund request.<\/td>\n<\/tr>\n
    tenderReference<\/code><\/td>\nThe transaction reference provided by the terminal that processed the refund request.<\/td>\n<\/tr>\n
    uniqueTerminalId<\/code><\/td>\nUnique ID of the terminal that processed the refund request.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
    curl -X POST \\\n    https:\/\/pal-test.adyen.com\/pal\/servlet\/Payment\/v68\/voidPendingRefund \\\n    -H 'content-type: application\/json' \\\n    -H 'x-api-key: YOUR_API_KEY' \\\n    -d '{\"merchantAccount\":\"YOUR_MERCHANT_ACCOUNT\",\"tenderReference\":\"5Iw8001176969533005\",\"uniqueTerminalId\":\"VX820-123456789\"}'<\/code><\/pre>\n<\/li>\n
  2. \n
    In the \/voidPendingRefund<\/code> response, note the following:<\/p>\n