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Configure features

Configure your account and terminals for the features you want to use.

The Adyen payment terminals support many features beyond the basic transactions of making, refunding, and cancelling payments. Some features require additional configuration, either by you in your Customer Area or by our POS Support team. Here we provide an overview of these features.

Settings at different levels

You can configure features in Point of sale > Terminal settings at different levels: company account level, merchant account level, store level, and terminal level. Settings at the company level apply to all terminals under the company. Settings at the merchant account level override settings inherited from the company level and apply to all terminals under the merchant account, and so on.

  • If a setting is inherited from a higher level, that level is mentioned. For example:
  • Settings marked AdyenPspService are configured by Adyen and cannot be changed.
  • If a setting is enabled or disabled at a higher level, the toggle switch to enable/disable is grey. For example:

    Toggle Description
    Inherited setting, enabled at a higher level.
    You can change the setting at the current level, unless it's an AdyenPspService setting.
    Enabled at the current level.

To manage your terminals effectively, we recommended setting configurations at the merchant account level.

When new settings take effect

Configuration changes take effect the next time that the terminal makes a maintenance call to our systems. This happens automatically every 180 minutes. If you don't want to wait for this:

  1. Open the Admin menu.
  2. Select Config > Update.
    The terminal will retrieve the updated configuration and then restart.

Add payment methods to your account

The Adyen payment terminals accept global credit cards and Maestro out-of-the-box. If you also want to accept local credit or debit cards, wallets, or gift cards, you need to add these payment methods to your account.

For some payment methods we have to pass on additional details from you to the provider, who then needs time to process these details. Such payment methods can't be activated immediately.

  1. Log in to your Customer Area.
  2. Switch to your merchant account.
  3. Go to Account > Payment methods.
  4. Select Add payment methods.
  5. Start entering the name of the payment method, then select it from the drop-down list.
  6. Select Submit.

Terminal customization, hardware features, and receipts

To access settings for terminal customization, hardware features, and receipts:

  1. Log in to your Customer Area.
  2. Switch to your merchant account.
  3. Go to Point of sale > Terminal settings. Or, to define these settings on the level of an individual terminal, go to Point of sale > Terminals and select the terminal. Some settings are only available on the terminal level.

These settings are mostly self-explanatory. You'll find them under Customization, Hardware or Receipts.

Feature Description Configure yourself Go to
Language Set the default language shown on the terminal display and merchant receipt. When the shopper presents their card, the terminal switches to the language of the country where the card was issued, and the shopper receipt will also be in that language. Yes Customization > Location
Exclude Shopper Languages You can also set languages to exclude from use on the shopper receipt, for example if your integration has character set limitations. The default language of the terminal is then used instead. Yes Customization > Location
Secondary Language Set a secondary language that the shopper can select on the terminal, in the payment screen. The payment screen will appear in the default language, and include a button with a two-letter language code (like EN or FR) to switch to the secondary language. Yes Customization > Location
Amount format Set the decimal format for the amount shown on receipts and the amounts shown in the Totals report on the terminal. Yes Customization > Location
Signature Determine whether you want the shopper to sign on the terminal display or on the receipt when the terminal prompts for a signature.
Or configure to skip asking for a signature altogether. This is possible for all global card schemes (American Express, Diners, Discover, JCB, MasterCard, VISA, and UnionPay) because they have agreed to regard a signature as optional.
Yes Customization > Signature and device name
Device Name On the level of an individual terminal, you can add a:
  • Device name to identify the terminal.
  • Label or terminal ID in the status bar (max. six characters).
  • Slogan to show at start-up and some other moments.
Yes Customization > Signature and device name
Logo / Animated logo Add branding by uploading your company logo to use as the terminal standby screen. Yes Customization > Logo
Sound Determine the loudness of certain signal sounds. Yes Hardware > Volume
Maintenance Determine the "restart hour". This is when the terminal receives important changes like software updates.
Determine the maintenance call interval. This is when the terminal receives configuration changes.
Yes Hardware > Maintenance
Receipts

Select the transaction outcomes that you want to print a merchant receipt and/or a shopper receipt for. For example, a shopper receipt and a merchant receipt when the transaction is approved.

Add custom data which will also be included in the receipt data you receive in a transaction response:

  • Data to include on the receipt as a QR code, like merchantreference, pspreference, tenderreference, and tid (POIID).
  • One or two header lines with your own text. You can use variables for elements like the name and address of your store.

When you print receipts from the terminal's built-in printer, you can:

  • Let the terminal ask the shopper whether they want a printed receipt.
  • Upload your company logo to print on the receipt.
Yes Receipts

Required receipt content
You can safely add your own branding to a receipt, as described here. But be aware that you risk non-compliance when you modify the content of a receipt. Refer to Generate receipts.

Payment features

In a Terminal API integration the availability of features depends on whether your cash register system is compatible with the feature.

You'll find most of these settings under Point of sale > Terminal settings > Payment features.

Feature Description Configure yourself Action
Max. amount The maximum transaction amount that the terminal accepts, in the processing currency. Yes
Min. amount The minimum transaction amount that the terminal accepts, in the processing currency. Yes
Manual keyed entry (MKE) Enter card details manually when other methods fail and the shopper is present. You can set a maximum transaction amount. Yes/No Enable MKE and set a maximum amount
Mail Order/Telephone Order (MOTO) Make card-not-present transactions from the terminal, with or without Address Verification System (AVS) check. You can set a maximum transaction amount. Yes/No Enable MOTO and AVS.
Contactless floor limit The minimum amount that the terminal accepts for a contactless transaction. The default is 0. Yes
Contactless reader limit The maximum amount that the terminals accepts for a contactless transaction. If higher than the limit set by the card scheme, the cardholder is not prompted to insert their card. We recommended using the default, to allow for mobile device payments. Yes
Offline payments
  • Chip floor limit: The maximum transaction amount (in the processing currency) up to and including which a chip card is accepted offline.
  • Offline swipe limit: The maximum transaction amount (in the specified currency) up to which a swiped card is accepted offline.
  • Store and Forward: You can configure the maximum amount for store-and-forward transactions, and the maximum number of store-and-forward transactions the terminal accepts while it's offline.
Yes/No Contact our POS Support Team to enable this. Then set limits.
Unreferenced refunds Allow refunds to any card presented in-store, without connecting the refund to the original payment. Yes Contact our POS Support Team to enable this.
Offline refund Allow issuing refunds while your integration is offline, and set a maximum offline refund amount. Yes/No Contact our POS Support Team to enable this. Then set a limit.
Tipping Enable shoppers to add a gratuity to the bill. Yes/No For tipping from the terminal you may need to contact our POS Support Team and/or define tipping options.
Manual capture Capture payments with a separate API call instead of automatically. Yes Enable manual capture.
Delayed capture Delay capturing payments so you have time to cancel if necessary. Yes Set up delayed capture.
Pre-authorisation Pre-authorise a payment, adjust the authorised amount, and capture the payment. No Contact our POS Support Team to enable synchronous authorisation adjustment.
Shopper recognition Link payment details to a shopper, to gain shopper insights and personalize the shopping experience. Yes Enable receiving shopper identifiers.

Integrations

You'll find most of these settings under Point of sale > Terminal settings > Integrations.

Feature Description Configure yourself Action
Enable terminal API Required for Terminal API integrations, both cloud and local architectures. Yes Refer to Terminal API fundamentals.
Currency conversion (DCC) Give shoppers from abroad the choice to pay in their own currency. No Contact our POS Support Team
Enable WebSockets Required for Terminal API with a cloud architecture. No Contact our POS Support Team
Standalone Only required for the Standalone solution. For example, in combination with enabling offline payments, as a fallback when the network connection fails. Only terminals with a built-in printer can be used as standalone terminals. Yes Set up standalone terminals.
AdditionalResponse format For Terminal API integrations, set the format of the AdditionalResponse to Base64-encoded JSON. The default is a string of key-value pairs using & as a separator. No Contact our POS Support Team

Connectivity

When connecting the terminal to your network, follow the instructions in the user guide for your terminal model.

Feature Description Configure yourself Action
3G/4G Use 3G or 4G fallback when the network connection fails (available on some terminal models) No Contact our POS Support Team to enable this.
Wi-Fi profiles Most terminal models support Wi-Fi. Setting up Wi-Fi profiles is recommended. Yes See Set up remote Wi-Fi profiles.
Base station (Bluetooth) Available for the V400m terminal. Yes Set up the base station in your Customer Area and follow the V400m user guide to connect to the base station.

Advanced features

In consultation with your Adyen implementation manager or account manager, some features are available for custom implementation.

In a Terminal API integration the availability of features depends on whether your cash register system is compatible with the feature.

Feature Description Configure yourself Action
Beacons Use beacons to let your mobile cash register connect to the nearest terminal. Yes Set up beacons in your Customer Area.
Cashback and cash out Enable shoppers with an EFTPOS card to obtain cash from their account. No Contact our POS Support Team to enable this.
Pay at table Initiate transactions from the terminal, to accept payments on the spot. Yes Enable and define 'Sale wake up' notifications.
Tax free shopping Enable international customers to obtain a sales tax/VAT refund. No For the fast tax free refund flow, contact our POS Support Team to configure a Send card number to notification.
Tokenization Create a token for the shopper's payment details, for recurring online payments. Yes Enable receiving shopper identifiers.

See also