Configure features

Configure your account and terminals for the features you want to use.

The Adyen payment terminals support many features beyond the basic transactions of making, refunding, and cancelling payments. Some features require additional configuration, either by you in your Customer Area or by our POS Support team. Here we provide an overview of these features.

Settings at different levels

You can configure features in Point of sale > Terminal settings at different levels: company account level, merchant account level, store level, and terminal level. Settings at the company level apply to all terminals under the company. Settings at the merchant account level override settings inherited from the company level and apply to all terminals under the merchant account, and so on.

If a setting is inherited from a higher level, that level is mentioned. For example:
Settings marked AdyenPspService are configured by POS Support. You won't be able to change those.
If a setting is enabled or disabled at a higher level, the toggle switch to enable/disable is grey. For example:

Toggle Description

Inherited setting, enabled at a higher level.
You can change the setting at the current level, unless it's an AdyenPspService setting.

Enabled at the current level.

When new settings take effect

Configuration changes take effect the next time that the terminal makes a maintenance call to our systems. This happens automatically with the Maintenance interval set in your Customer Area (usually overnight). If you don't want to wait for this:

Open the Admin menu.
Select Config > Update.
The terminal will retrieve the updated configuration and then restart.

Add payment methods to your account

The Adyen payment terminals accept global credit cards and Maestro out-of-the-box. If you also want to accept local credit or debit cards, wallets, or gift cards, you need to add these payment methods to your account.

For some payment methods we have to pass on additional details from you to the provider, who then needs time to process these details. Such payment methods can't be activated immediately.

Log in to your Customer Area.
- For a test integration, log in to your test Customer Area.
- For a live integration, log in to your live Customer Area.
Switch to your merchant account.
Go to Account > Payment methods.
Select Add payment methods.
Start entering the name of the payment method, then select it from the drop-down list.
Select Submit.

Terminal customization, hardware features, and receipts

To access settings for terminal customization, hardware features, and receipts:

Log in to your Customer Area
Go to Point of sale > Terminal settings. Or, to define these settings on the level of an individual terminal, go to Point of sale > Terminals and select the terminal. Some settings are only available on the terminal level.

These settings are mostly self-explanatory. You'll find them under Customization, Hardware or Receipts.

Feature	Description	Configure yourself	Go to
Language	Set the default language shown on the terminal display and merchant receipt. When the shopper presents their card, the terminal switches to the language of the country where the card was issued, and the shopper receipt will also be in that language. You can also set languages to exclude from use on the shopper receipt, for example if your integration has character set limitations. The default language of the terminal is then used instead.	Yes	Customization > Location
Language switching	Set a secondary language that the shopper can select on the terminal, in the payment screen. The payment screen will appear in the default language, and include a button with a two-letter language code (like EN or FR) to switch to the secondary language.	Yes	Customization > Location
Amount format	Set the decimal format for the amount shown on receipts and the amounts shown in the Totals report on the terminal.	Yes	Customization > Location
Signature	Determine whether you want the shopper to sign on the terminal display or on the receipt when the terminal prompts for a signature. Or configure to skip asking for a signature altogether. This is possible because all global card schemes (American Express, Diners, Discover, JCB, MasterCard, VISA, and UnionPay) regard a signature as optional.	Yes	Customization > Signature and device name
Device	On the level of an individual terminal, you can add a: Device name to identify the terminal. Label or terminal ID in the status bar (max. six characters). Slogan to show at start-up and some other moments.	Yes	Customization > Signature and device name
Logo	Add branding by uploading your company logo to use as the terminal standby screen.	Yes	Customization > Logo
Sound	Determine the loudness of certain signal sounds.	Yes	Hardware > Volume
Receipts	Select the transaction outcomes that you want to print a merchant receipt and/or a shopper receipt for. For example, a shopper receipt and a merchant receipt when the transaction is approved. Add custom data which will also be included in the receipt data you receive in a transaction response: Data to include on the receipt as a QR code, like `merchantreference`, `pspreference`, `tenderreference`, and `tid` (POIID). One or two header lines with your own text. You can use variables for elements like the name and address of your store. When you print receipts from the terminal's built-in printer, you can: Let the terminal ask the shopper whether they want a printed receipt. Upload your company logo to print on the receipt.	Yes	Receipts

Required receipt content
You can safely add your own branding to a receipt, as described here. But be aware that you risk non-compliance when you modify the content of a receipt. Refer to Generate receipts.

Payment features

In a Terminal API integration the availability of features depends on whether your cash register system is compatible with the feature.

Feature	Description	Configure yourself	Action
Max. amount	The maximum amount that the device will accept for a tender, in the processing currency.	No	Contact our POS Support Team to enable this.
Min. amount	The minimum amount that the device will accept for a tender, in the processing currency.	No	Contact our POS Support Team to enable this.
Offline processing	The (inclusive) limit for accepting chip cards offline, in the processing currency. Note that there are risks involved with offline processing.	No	Contact our POS Support Team to enable this.
Store & Forward	The (inclusive) limit for accepting store and forward, in the processing currency. Store and forward can't be configured completely without help from your Adyen Account Manager or Support.	No	Contact our POS Support Team to enable this.
Unreferenced refunds	Allow refunds to any card presented in-store, without connecting the refund to the original payment.	No	Contact our POS Support Team to enable this.
Tipping	Enable shoppers to add a gratuity to the bill.	Yes/No	For tipping from the terminal you may need to contact our POS Support Team and/or define tipping options.
Currency conversion (DCC)	Give shoppers from abroad the choice to pay in their own currency.	No	Contact our POS Support Team to enable this.
Mail Order/Telephone Order (MOTO)	Make card-not-present transactions from the terminal, with or without Address Verification System (AVS) check.	Yes	Enable MOTO and AVS.
Manual capture	Capture payments with a separate API call instead of automatically.	Yes	Enable manual capture.
Manual keyed entry (MKE)	Enter card details manually when other methods fail.	Yes	Enable MKE and set a maximum amount
Pre-authorisation	Pre-authorise a payment, adjust the authorised amount, and capture the payment.	No	Contact our POS Support Team to enable synchronous authorisation adjustment.
Shopper recognition	Link payment details to a shopper, to gain shopper insights and personalize the shopping experience.	Yes	Enable receiving shopper identifiers.

Integrations

Feature	Description	Configure yourself	Action
Enable terminal API	Required for Terminal API integrations, both cloud and local architectures.	Yes	Refer to Terminal API fundamentals.
Enable Websockets	Required for Terminal API with a cloud architecture.	No	Contact our POS Support Team to enable this.
Standalone	Only required for the Standalone solution.	Yes	Set up standalone terminals.
Delayed capture	Delay capturing payments so you have time to cancel if necessary.	Yes	Set up delayed capture.
`AdditionalResponse` format	For Terminal API integrations, set the format of the `AdditionalResponse` to Base64-encoded JSON.	No	Contact our POS Support Team

Connectivity

When connecting the terminal to your network, follow the instructions in the user guide for your terminal model.

Feature	Description	Configure yourself	Action
3G/4G	Use 3G or 4G fallback when the network connection fails (available on some terminal models)	No	Contact our POS Support Team to enable this.
Wi-Fi profiles	Available in most models.	Yes	Check our Wi-Fi recommendations.
Base station (Bluetooth)	Available for the V400m terminal.	Yes	Set up the base station in your Customer Area and follow the V400m user guide to connect to the base station.

Advanced features

In consultation with your Adyen implementation manager or account manager, some features are available for custom implementation.