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Configure features

Configure your account and terminals for the features you want to use.

The Adyen payment terminals support many features beyond the basic transactions of making, refunding, and cancelling payments. Some features require additional configuration, either by you in your Customer Area or by our POS Support team. Here we provide an overview of these features.

Add payment methods to your account

The Adyen payment terminals accept global credit cards and Maestro out-of-the-box. If you also want to accept local credit or debit cards, wallets, or gift cards, you need to add these payment methods to your account.

For some payment methods we have to pass on additional details from you to the provider, who then needs time to process these details. Such payment methods can't be activated immediately.

  1. Log in to your Customer Area.
  2. Switch to your merchant account.
  3. Go to Account > Payment methods.
  4. Select Add payment methods.
  5. Start entering the name of the payment method, then select it from the drop-down list.
  6. Select Submit.

Terminal customization, hardware features, and receipts

To access settings for terminal customization, hardware features, and receipts:

  1. Log in to your Customer Area
  2. Go to Point of sale > Terminal settings. Or, to define these settings on the level of an individual terminal, go to Point of sale > Terminals and select the terminal. Some settings are only available on the terminal level.

These settings are mostly self-explanatory. You'll find them under Customization, Hardware or Receipts.

Feature Description Configure yourself Go to
Language Set the default language shown on the terminal display and merchant receipt. When the shopper presents their card, the terminal switches to the language of the country where the card was issued, and the shopper receipt will also be in that language. You can also set:
  • A secondary language that the shopper can select on the terminal.
  • Languages to exclude from use on the shopper receipt, for example if your integration has character set limitations. The default language of the terminal is then used instead.
Yes Customization > Location
Signature Determine whether you want the shopper to sign on the terminal display or on the receipt when a signature is needed, and whether to skip asking for a signature when the shopper uses an American Express, Diners, Discover, MasterCard, or VISA card. Yes Customization > Signature and device name
Device On the level of an individual terminal, you can add a:
  • Device name to identify the terminal.
  • Label or terminal ID in the status bar (max. six characters).
  • Slogan to show at start-up and some other moments.
Yes Customization > Signature and device name
Logo Add branding by uploading your company logo to use as the terminal standby screen. Yes Customization > Logo
Power saving For terminals that run on battery power, it is possible to dim the screen outside of transactions, set the brightness, enable sleep mode (not possible in a cloud Terminal API integration) and make sure the terminal only starts a transaction or prints a receipt when it has enough battery power. No Contact our POS Support Team.
Sound Determine the loudness of certain signal sounds. Yes Hardware > Volume
Receipts

Select the transaction outcomes that you want to print a merchant receipt and/or a shopper receipt for. For example, a shopper receipt and a merchant receipt when the transaction is approved.

Add custom data which will also be included in the receipt data you receive in a transaction response:

  • Data to include on the receipt as a QR code.
  • One or two header lines with your own text. You can use variables for elements like the name and address of your store.

When you print receipts from the terminal's built-in printer, you can:

  • Let the terminal ask the shopper whether they want a printed receipt.
  • Upload your company logo to print on the receipt.
Yes Receipts

Required receipt content
You can safely add your own branding to a receipt, as described here. But be aware that you risk non-compliance when you modify the content of a receipt. Refer to Generate receipts.

Payment features

In a Terminal API integration the availability of features depends on whether your cash register system is compatible with the feature.

Feature Description Configure yourself Action
Max. amount The maximum amount that the device will accept for a tender, in the processing currency. No Contact our POS Support Team to enable this.
Min. amount The minimum amount that the device will accept for a tender, in the processing currency. No Contact our POS Support Team to enable this.
Offline processing The (inclusive) limit for accepting chip cards offline, in the processing currency. Note that there are risks involved with offline processing. No Contact our POS Support Team to enable this.
Store & Forward The (inclusive) limit for accepting store and forward, in the processing currency. Store and forward can't be configured completely without help from your Adyen Account Manager or Support. No Contact our POS Support Team to enable this.
Unreferenced refunds Allow refunds to any card presented in-store, without connecting the refund to the original payment. No Contact our POS Support Team to enable this.
Tipping Enable shoppers to add a gratuity to the bill. Yes/No For tipping from the terminal you may need to contact our POS Support Team and/or define tipping options.
Currency conversion (DCC) Give shoppers from abroad the choice to pay in their own currency. No Contact our POS Support Team to enable this.
Mail Order/Telephone Order (MOTO) Make card-not-present transactions from the terminal, with or without Address Verification System (AVS) check. Yes Enable MOTO and AVS.
Manual capture Capture payments with a separate API call instead of automatically. Yes Enable manual capture.
Manual keyed entry (MKE) Enter card details manually when other methods fail. Yes Enable MKE and set a maximum amount
Pre-authorisation Pre-authorise a payment, adjust the authorised amount, and capture the payment. No Contact our POS Support Team to enable synchronous authorisation adjustment.
Shopper recognition Link payment details to a shopper, to gain shopper insights and personalize the shopping experience. Yes Enable receiving shopper identifiers.

Integrations

Feature Description Configure yourself Action
Enable terminal API Required for Terminal API integrations, both cloud and local architectures. Yes Refer to Terminal API fundamentals.
Enable Websockets Required for Terminal API with a cloud architecture. No Contact our POS Support Team to enable this.
Standalone Only required for the standalone solution. Yes Set up standalone terminals.
Delayed capture Delay capturing payments so you have time to cancel if necessary. Yes Set up delayed capture.

Connectivity

When connecting the terminal to your network, follow the instructions in the user guide for your terminal model.

Feature Description Configure yourself Action
3G/4G Use 3G or 4G fallback when the network connection fails (available on some terminal models) No Contact our POS Support Team to enable this.
Wi-Fi profiles Available in most models. Yes Check our Wi-Fi recommendations.
Base station (Bluetooth) Available for the V400m terminal. Yes Set up the base station in your Customer Area and follow the V400m user guide to connect to the base station.

Advanced features

In consultation with your Adyen implementation manager or account manager, some features are available for custom implementation.

In a Terminal API integration the availability of features depends on whether your cash register system is compatible with the feature.

Feature Description Configure yourself Action
Beacons Use beacons to let your mobile cash register connect to the nearest terminal. Yes Set up beacons in your Customer Area.
Cashback and cash out Enable shoppers with an EFTPOS card to obtain cash from their account. No Contact our POS Support Team to enable this.
Pay at table Initiate transactions from the terminal, to accept payments on the spot. Yes Enable and define 'Sale wake up' notifications.
Tax free shopping Enable international customers to obtain a sales tax/VAT refund. No For the fast tax free refund flow, contact our POS Support Team to configure a Send card number to notification.
Tokenization Create a token for the shopper's payment details, for recurring online payments. Yes Enable receiving shopper identifiers.

See also