To add a store to your merchant account, ask our POS Support Team to send you a Store Request Form, and then complete and return the form.
With this form you can request multiple stores in one go. If you want to add stores to multiple merchant accounts, the process is fastest from our side if you submit a separate form for each merchant account.
To avoid follow-up questions from us and associated delays, it is important that you fill out this form correctly and completely. To enable you to do that, we describe the fields of the form here. The form itself also contains this information.
For a live account
To request stores for a live account, fill out the entire Store Request Form. The fields are divided in categories:
- Merchant information
- Principal financial contact - this applies when the store is located in the US
- Stores
Merchant information
| Field | Restrictions | Description |
|---|---|---|
| Merchant Category Code | Max. 4 characters | The Merchant Category Code (MCC) for the stores. This should be a numeric value according to the ISO 18245 standard. |
| Parent Merchant Account Name | Max. 50 characters | The name of the company account that the merchant account belongs to, as listed in your live Customer Area. |
| Country | 2 letters | The 2-letter ISO country code. |
| Legal Entity Type | Max. 50 characters | Mandatory field for the US only. |
| Legal Entity Name | Max. 255 characters | Mandatory field for the US only. |
| Tax Identification Number | Max. 50 characters | Mandatory field for the US, and also required for Diners/Discover. |
| Payment methods | Select Yes for the payment methods that you require, or No for those you don't require. |
Principal financial contact (US stores)
Fill out these fields if the store is located in the US.
The principal financial contact is, for example, the principal owner contact for the store, or the company financial contact.
| Field | Restrictions | Description |
|---|---|---|
| Gender (pronoun) | Max. 15 characters | We use this to determine how to address the person who is the principal financial contact. |
| First name | Max. 50 characters | |
| Last name | Max. 50 characters | |
| Email address | Max. 255 characters | |
| Telephone number | Max. 15 characters | The phone number in the full format including the country code, but without any spaces, dashes, or other punctuation. |
| Street Address | Max. 40 characters | |
| Street Number | Max. 25 characters | |
| City | Max. 13 characters | |
| Postcode | Max. 25 characters | The zip code without spaces or punctuation. |
| State | Max. 3 characters for Australia, 2 for the US | Optional for Europe. |
| Country | 2 letters | The 2-letter ISO country code. |
Stores
| Field | Restrictions | Description |
|---|---|---|
| Merchant Code | 3 to 255 characters | The name of the merchant account that you want to add the store to. |
| Store ID | 3 to 255 characters, no spaces | The identifying store number, name, or other internal identifier. |
| Description | Max. 255 characters | A description of the Store ID, for use in your Customer Area. We suggest including the city where the store is located. |
| Name | Max. 22 characters | This name will appear on the shopper's bank or credit card statement. Adyen automatically adds the value of the City field to the value you provide here. (The city does not count toward the 22 characters). For example, if the name is SuperStore and the city Milan, we combine this to SuperStore, Milan. What is actually shown on the shopper's bank or credit card statement also depends on the issuing bank. |
| Street Address | Max. 40 characters | The street name and, if applicable, a second address line. For example, Main Street, Suite 212. |
| Street Number | Max. 25 characters | |
| City | Max. 13 characters | |
| Postcode | Max. 25 characters | No spaces or punctuation. |
| State / Region | Max. 50 characters | |
| Country | 2 letters | The 2-letter ISO country code. |
| Phone Number | Max. 15 characters | The telephone number in the full format including the country code, but without spaces, dashes, or other punctuation. |
| Time Zone | Select the time zone where your store is located. | |
| AMEX MID (for external settlement) | If you selected AMEX (Merchant Acquiring) as one of your payment methods, enter your AMEX MID for the store. | |
| Mall card(s) | If you accept any Visa or Mastercard co-branded mall cards in your store, enter the Visa or Mastercard MID here, and contact the mall to have this MID whitelisted. |
For a test account
To request stores for a test account, you must also use the Store Request Form, but the only fields you need to fill out are the following fields in the Stores category:
- Merchant Code
- Store ID
- Description (optional)