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Request a store

Learn how to complete the Store Request Form.

To add a store to your merchant account, ask our POS Support Team to send you a Store Request Form, and then complete and return the form.
With this form you can request multiple stores in one go. If you want to add stores to multiple merchant accounts, the process is fastest from our side if you submit a separate form for each merchant account.
To avoid follow-up questions from us and associated delays, it is important that you fill out this form correctly and completely. To enable you to do that, we describe the fields of the form here. The form itself also contains this information.

For a live account

To request stores for a live account, fill out the entire Store Request Form. The fields are divided in categories:

  • Merchant information
  • Principal financial contact - this applies when the store is located in the US
  • Stores

Merchant information

Field Restrictions Description
Merchant Category Code Max. 4 characters The Merchant Category Code (MCC) for the stores. This should be a numeric value according to the ISO 18245 standard.
Parent Merchant Account Name Max. 50 characters The name of the company account that the merchant account belongs to, as listed in your live Customer Area.
Country 2 letters The 2-letter ISO country code.
Legal Entity Type Max. 50 characters Mandatory field for the US only.
Legal Entity Name Max. 255 characters Mandatory field for the US only.
Tax Identification Number Max. 50 characters Mandatory field for the US, and also required for Diners/Discover.
Payment methods Select Yes for the payment methods that you require, or No for those you don't require.

Principal financial contact (US stores)

Fill out these fields if the store is located in the US.
The principal financial contact is, for example, the principal owner contact for the store, or the company financial contact.

Field Restrictions Description
Gender (pronoun) Max. 15 characters We use this to determine how to address the person who is the principal financial contact.
First name Max. 50 characters
Last name Max. 50 characters
Email address Max. 255 characters
Telephone number Max. 15 characters The phone number in the full format including the country code, but without any spaces, dashes, or other punctuation.
Street Address Max. 40 characters
Street Number Max. 25 characters
City Max. 13 characters
Postcode Max. 25 characters The zip code without spaces or punctuation.
State Max. 3 characters for Australia, 2 for the US Optional for Europe.
Country 2 letters The 2-letter ISO country code.

Stores

Field Restrictions Description
Merchant Code 3 to 255 characters The name of the merchant account that you want to add the store to.
Store ID 3 to 255 characters, no spaces The identifying store number, name, or other internal identifier.
Description Max. 255 characters A description of the Store ID, for use in your Customer Area. We suggest including the city where the store is located.
Name Max. 22 characters This name will appear on the shopper's bank or credit card statement. Adyen automatically adds the value of the City field to the value you provide here. (The city does not count toward the 22 characters). For example, if the name is SuperStore and the city Milan, we combine this to SuperStore, Milan. What is actually shown on the shopper's bank or credit card statement also depends on the issuing bank.
Street Address Max. 40 characters The street name and, if applicable, a second address line. For example, Main Street, Suite 212.
Street Number Max. 25 characters
City Max. 13 characters
Postcode Max. 25 characters No spaces or punctuation.
State / Region Max. 50 characters
Country 2 letters The 2-letter ISO country code.
Phone Number Max. 15 characters The telephone number in the full format including the country code, but without spaces, dashes, or other punctuation.
Time Zone Select the time zone where your store is located.
AMEX MID (for external settlement) If you selected AMEX (Merchant Acquiring) as one of your payment methods, enter your AMEX MID for the store.
Mall card(s) If you accept any Visa or Mastercard co-branded mall cards in your store, enter the Visa or Mastercard MID here, and contact the mall to have this MID whitelisted.

For a test account

To request stores for a test account, you must also use the Store Request Form, but the only fields you need to fill out are the following fields in the Stores category:

  • Merchant Code
  • Store ID
  • Description (optional)